Complaints

This profile includes complaints for Revelare Kitchens's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Revelare Kitchens has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Revelare Kitchens

  1750 Industrial Hwy York, PA 17402-2229

  
• 

  Revelare Kitchens

  1750 Industrial Hwy Ste 100 Suite 100 York, PA 17402-2229

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/25/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We signed a contract with Revelare Kitchens to reface our kitchen cabinets and placed a $2000 deposit down on March 1, 2022. We were told that it would take a few months for our material to arrive. We got a call to schedule our installation. It was scheduled for June 6, 2022. We were told by our project manager that our installer would be arriving around 10-noon on June 6 because he had to pick up our material to begin the job. On June 6 our installer showed up around 930ish with an additional person with him (who we assumed was going to be additional help with our installation). On June 6 our installer stayed for about an hour to remove cabinet doors and left and said he had to go pick up material and would return the following day. On June 7th he returned with his assistant (we quickly learned that this assistant had NO SKILLS in the trade at all). On June 7th our installer left at 2ish and said he needed to go pick up the rest of our supplies (we found out later that this was a lie). As the project continued our installer and assistant wasted material, damaged our walls, granite counters and was doing a bad job. Finally on day 5 (which our install was supposed to be done) we asked our installer to leave. Through this whole process we contacted Revelare many times with issues. We now had an unfinished kitchen that needed to be redone. Revelare had to order more material and 7 weeks later we finally had our kitchen done by another fantastic installer. We have yet to get any details on how our counter will be fixed. We asked for $2000 rebate due to all the issues, which not only included the above, but we were passed around to different people in the company. When we asked Christian (our last point of contact) if we could talk to his manager he refused to give that information to us. We were told we could get $500 in rebate for all that we have gone through. We have been lied to, ignored, dismissed and would like compensation for that.

  

  Business Response

  Date: 08/16/2022

  First, we want to extend our sincerest regrets that ************************ did not have a smoother experience with her kitchen installation. While we do our best to update customers on the status of materials while we await certain supply chain delays, we recognize that we certainly could have kept the Harringtons updated more frequently as we waited on the shipment of additional materials. We have been in recent communication with ************************ on the remaining punch list item of the damaged countertop and remain committed to completing that. We are currently awaiting photos from ************************ and in the event that they cannot be sent over, will schedule a site visit to assess the damage. 
  Additionally, our contracts are very clear and explicit that delays, mistakes, and other unforeseen circumstances are not grounds for any compensation. However, in light of that, we have extended the courtesy of an additional $500 discount to the Harringtons project that has not been accepted by the customer. 
  We still remain committed to that additional discount in light of the contract expressing there are no refunds as well as fixing or replacing any damage to the countertop.
  Again, it is our regret that this project was not a better experience for ************************ but trust that this response will satisfy any complaints as we work diligently to resolve any and all outstanding issues.
  
  

• Initial Complaint

  Date:07/19/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date of Transaction 9/20/2021 My cabinet install started the week of November around Thanksgiving time. When the installers came to install my cabinets, they notified me that they had the wrong 4 hinges for my corner cabinets. The service Manager Derrik B*** handling my install job wanted me to say on the phone that I was satisfied with the job before the installers left my home. I told him I was not satisfied and that I would not be signing any documents until the job was actually completed. He said he would put in an order for the correct hinges and that it would take a couple of weeks. That turned into three trips back out to my house over the course of 7 months when the last service technician installed the correct soft closing hinges on my two corner cabinet doors on 6/27/2022. The communication was so poor. I would call and would always have to leave a message with the answering service during regular business hours on every occasion. The Truth in Lending Disclosure doesn't even have who to send my payments to nor does it show what day of the month the payments are due. I had to reach out to Revelare Kitchens on 7/19/22 because not Derrick or anyone else had reached back out to me on when my payments would become due after I signed off on the work being completed on 6/27/22. When Derrik called me back on 7/19/22, I asked him about the discount they would give me for the inconvenience I had to endure over the last 7 months looking at a kitchen that had unfinished cabinets installed during my holidays that I wanted to share with family and friends. How embarrassing and frustrating this whole process turned out during my install I wouldn't want any other customer to deal with what I had to deal with. I couldn't even sell my house in that condition if I had wanted to. You know what he told me he was able to give me, a $250 **** gift card. That was a slap in the face. Waiting for the Finance Dept to call me so I can pay off the loan.

  

  Business Response

  Date: 08/16/2022

  ****************** final kitchen service took place on June 27, 2022. Since then, we have mutually agreed to a settlement amount of $750 that the customer has accepted. We trust that this response will resolve this open claim.

  Customer Answer

  Date: 08/20/2022

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  ********* *****