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Business Profile

Lawn Care

Brothers Lawncare

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Lawn Care.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:11/22/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Quoted $3700 to do yard work charged $16,500 and never completed the job! Absolutely unprofessional conduct. Would not trust or recommend this business.

  • Initial Complaint

    Date:10/24/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am a 63 year old man and recently purchased my dream retirement vehicle a ***** *****. One week (Friday, July 28, 2023) after bringing this vehicle home I had it inspected and decided to take it for a long drive. Near the end of my drive I stop at an auto store where there is a ********* that sits on a hill overlooking the auto store. When I walk out of the auto store after making a purchase I noticed at person on the ********** property using a blow thay blow grass clipping and other debris from the parking but was blowing them down over the park of the parking lot where my ***** was parked. When I reached my car I found it to have grass chipping all over it and looked up a the person with the blower with my arms out and said REALLY. On way home I stop and seen some car friends and show them some of the grass the was remaining on my car and was inside as the temperature that day was 90deg so I had left the side windows down part way. Their Reply Was WOW And Unbelievable. After I got home I wiped off the car finding several paint chips that had not been there. Once my wife got home I told you what happened and she seen I was sad and upset. When I walked around the front of my car to back it into my garage I then seen the front windshield had also been cracked (as a reminder I had just had the car state inspection earlier that morning). I tried a few times the following week to make contact with ********* and finally spoke with a manager. The manager said they would contact the lawn service and have the owner contact me. After another week or so and another call too ********* the lawn service owner called me and said I had no proof they damaged my vehicle but being a good person and a man of his word he would pay me $400 (the final cost of the windshield was $905 + a $25 Re-Inspection Sticker fee).

Brothers Lawncare is NOT a BBB Accredited Business.

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