Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:12/23/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  There is a property on lakeside drive , this company, I was looking to purchase a trailer , I looked at 2 that needed work , one my aunt owns, they refused to let me pay the lien , or provide me with the lien paperwork so I could save my aunts home , I was already approved by the park , and they are refusing to speak with me about the property. They have been accused of stealing peoples land before, I simply want to pay the lien on the trailer but they keep stalling because as ****** said the Lien amount goes up everyday , so instead of letting me pay it and responding in a timely manner, they are attempting to extort me for as much cash as possible

  Business Response

  Date: 01/15/2024

  Parties referred to in this response;
  Inch & Co Property Management, LLC “Inch &Co, We”
  ***********“I, Me”
  ****** *** ******* ******
  Dear Better Business Bureau,
  The allegations set forth in **. **** “Statement of the Problem” are false.
  Inch & Co and their representative, ****** have provided *** *** with true and accurate information during all communications.
  We have not refused payment. In fact, we went above and beyond by offering a payment arrangement on the balance due.
  *** ***, and his co applicant were approved for residency on December 13, 2023.
  When notified of their approval, *** *** expressed interest in purchasing the mobile home at *** ******** ***** North East MD, *****.
  *** *** was notified that Inch & Co does not own the mobile home at this address, so we are unable to sell the home. According to *** ***, the homeowner is his aunt, and she gave him the home.
  He requested information on how to move forward after obtaining ownership of the home.
  I attempted to explain the following steps to complete move in.
  Back rent balance to be satisfied in full
  Proof of homeownership
  Security deposit payment
  Remaining move in balance payment
  Minimum Home Standards compliance expectations
  Executed Lease
  The communication issues began when we explained a back rent balance on this property. *** *** believed that we were holding him responsible for the balance on the account. We expressed that our policies require back rent be paid in full before the transfer of ownership of a home. We are not holding him responsible for debts that are not his, but the amount must be satisfied for us to move forward. He accused us of only saying this because of our relationship with his aunt. We reiterated that this is policy, and our relationships with individuals have no bearing.
  *** *** explained that he was done with Inch & Co and was no longer interested in the home, and hung up before I could share the rest of the steps required prior to move in. 
  He then began to call back one call after another while I was with another resident (6 calls in total) followed by these emails.
  “I don’t see a problem with paying back the money . As long as you guys will work with me on it , I had called to see what kind of deposit I needed to make to hold that number below 4 k today 
  Sent from my ******” December 13, 2023 1:51PM
  
  “** ****** , we want that trailer (name removed for confidentiality) has agreed to give it to me she will bring me bill of sale , under condition that I deposit money with you. I will pay back whatever she owe in full , if you are willing to let me . I’m sorry to bother you and get back to me at your leisure. Thank you
  Sent from my ******” December 13, 2023 2:47 PM
  I reached back out to *** *** when I was available.
  He expressed that he was unable to pay the move in balance in full in addition to renovate the home and requested a payment plan for the back balance.
  Inch & Co was more than generous by offering him a payment arrangement that both parties agreed to.
  Later, *** *** explained that he did not have as much as he thought he did, and asked if he could give a lesser amount to move in.
  Inch & Co was firm on the payment arrangement offered, but we would accept payments until the move in balance was paid in full.
  *** *** wanted permission to secure the home. Both exterior doors had been removed, and the roof was leaking. Our area was calling for a big storm that weekend, so we granted *** *** permission to secure the home to protect his potential asset.
  “Good morning, calling for rain Sunday , definitely want to get that roof tarped and stuff . I also got doors refrigerator, and other stuff for there. Hoping to hear something from you today. Hope you have a good day and get back when you hear something please . 
  Sent from my ******” December 15, 2023 10:34 AM
  “Also , just asking you , would you trespass me , if I just went there and dropped off some doors and windows and took pictures and measurements… I won’t make any alterations to the property tho 
  Sent from my ******” December 15, 2023 11:13 AM
  “Hey do you have a mailbox or drop box? I can get the money order today … or can have my mom drop it off … but I got a lot of stuff done to the place , txt (Removed for confidentiality) if u wanna see the videos … 
  Sent from my ******” December 17, 2023 7:03 AM
  
  On Monday December 18, 2023 I came into the office and saw that *** *** was at the property again.
  I received the following email;
  “I will be over there in a minute I gotta go to ***** ***** get a money order 
  Sent from my ******” December 18, 2023 10:56 AM
  
  *** *** stopped in the office, without the money order and expressed that he applied for a loan to relieve financial pressure of renovating the home. And that he did not have the full move in funds, but the roof was being delivered the following day and he was going to install it.
  I informed *** *** that he does not have permission to occupy the lot. He began to argue with me that we gave permission to secure the home. I agreed that we gave permission to secure the home and referenced his email from December 15, 2023 10:34 AM where he specifically requested permission to secure the roof with a tarp. (Which had been completed over the weekend) I reiterated to *** ***, that he did not have permission to occupy the lot. I explained to *** *** that this is standard practice, and I was following company policy. *** *** asked if I could tell my company that he was just renting from his aunt, so that he would have permission to occupy. I expressed to *** *** that I would in no way lie to my company, and that his question was out of line. Upon *** ***’s request, I verified this policy with my supervisor.
  I sent ****** the following email;
  “******, 
  I spoke with my supervisor yesterday regarding your questions. 
  Permission to occupy the lot will not be granted until all steps for move in are completed. 
  Please let me know when you would like to schedule move in. 
  If you have any questions, feel free to reach out. 
  Thank you “ December 19, 2023 10:09AM
  
  ******;
  “Yes . The building is not habitable, I cannot move in until it is . However I do have the 2000 and can give it to you tomorrow. After that I need to stop the roof leaking. It is going to continue to damage it . I’m being told that I can present you with a bill of sale tomorrow. So with the bill of sale and the deposit of 2000 dollars. Can I continue with roof repair? I will not be attempting to live in it until it is livable. I do understand your concerns and will not violate any agreement we have verbally. I wish I had all the money to give you this very second . But it’s close to 1000 for the roof. I will not have the full amount of 3080 or whatever for at least a few more weeks . In that time I will remain on the lease at my current apartment. Simply put .. yes I could give you 3k to move in right now , but then I would have nothing left for repairs beyond my regular pay check … if I can pay you 2k get the roof secured. Then it’s not like a water slide in there and I can . Once I pay the other money . Go in there and completely fix the floor. And water damage. Thank you for your consideration in this matter . Also upon payment to inch and company, will (removed for confidentiality) portal balance be updated? 
  Sent from my ******” December 19, 2023 9:03 PM
  
  ******;
  
  ******, 
  I am not at liberty to discuss anyone else's account with you, but I would be happy to go over this with the account holder. 
  We gave you permission last Friday to secure the hole in the roof, and the doors to help protect from the severe elements we had over the weekend. 
  You secured the home with doors, and the roof with plastic.
  If installed properly, the temporary plastic patch should prevent further water damage. 
  We have been more than generous in allowing payment arrangements, typically payment in full is required prior to move in. Our stance on this matter is firm. Permission to occupy the lot will not be granted until move in is complete. 
  
  Steps for move in; 
  Since you offered to pay the balance remaining on the property, we have agreed to the following. 
  $2,000.00 towards the balance of $3,287.71. 
  $580.00 Security Deposit 
  $580.00 First months rent
  $3,160.00 in total to move in 
  
  Once payment is received, in this order, we will proceed with a Lease which will complete the move in. 
  We will also provide a payment arrangement at the time of move in for the following agreed upon schedule. 
  The remaining amount of $1,287.71 spread out over 6 months beginning your first month. ($214.62 per month for 6 months, in addition to timely rent payments)
  
  There are a few other things we need to go over regarding our expectation of bringing the home into compliance with our community guidelines. I will prepare a written document of our specific expectations. 
  
  I have included a copy of the lease for your review. Please review the lease and let me know if you have any questions. 
  
  Thank you, “ December 20, 2023 3:40 PM
  
  *** *** provided the attached document (Exhibit 2) claiming this to be proof of homeownership. ****** explained that this document is not sufficient for proof of homeownership, and that we would need a Bill of Sale from the current owners to *** *** and his co-applicant. He called the current owner, who called ****** for clarity. ****** sent both parties a blank Bill of Sale for their reference. (Exhibit 3) In response to this email, I received the following from *** ***.
  
  ******;
  “Would you be willing to tell me if an eviction has taken place for (removed for confidentiality)? If not I understand , I still plan on coming tomorrow afternoon to pay the amount you have specified. 
  Sent from my ******”
  
  “** . ******.  
  It’s come to my attention that a legal eviction was ruled in September for (removed for confidentiality).
  After so many days the trailer is then inch and co , meaning why can I not just buy it from you , get an abandonment title , and while you do that I will have paid you the remaining balance on the lien ? Legally, unless you say you are not in possession of it , the owner is inch and co , and I should deal with them directly. Or at least that’s how it was put to me. If the information I’ve given you is false please help to correct it . I am truly trying to work with you on this. But what you’re asking me for I cannot give you, if your company has evicted them in September? 
  Sent from my ******” December 20, 2023 4:54PM
  
  “*** ****** , 
  If the eviction took place in September, you guys should be the rightful owner of that trailer … I just want to know if I can buy it from you … was it a no right to redemption eviction? I should be able to get a bill of sale directly from your office or company. 
  Sent from my ******” December 20, 2023 5:19PM
  
  “Also , my mom just told me basically a story about the actions of the former tenants , I apologize for them and how they behaved, but in all actuality, if you are wanting to build a community of people that aren’t drug addicted or doing dumb stuff , then I am the man you want . I have exemplary military service, I’ve been gainfully employed for the same company for years , I am going to be married soon … I’m not anything like the former tenants , I am not in fear of my living arrangements being taken away , I could literally stay at this apartment until I pass away , as long as I stay working .. I’m not so desperate that I would take a bad deal.. the money you’re asking for , I will bring to you tomorrow and if nothing else you will know that I was truthful about having it . But from what I’m gathering and understanding, after seeking advice is , inch and co should own that , and between you and I , I’d much rather just deal with inch and co , for the acquisition of the home . If at all possible… I’m not writing this as any attempt to coerce or convince inch and co to sell me any asset they have claimed . I simply want it noted that in sept you guys evicted the tenant , and have had the property for about 60 days … I cannot pay anyone any money when nobody says they own the trailer lol . If it’s inch a co trailer as it should be by law , then please just sell me the darn thing so I can start to work towards assets for my retirement. I can’t get that bill filled out because (removed for confidentiality) , does not have , the title in her name if she does she’s keeping it from me and my mother , she only has a bill of sale … and idk if she even has that .. again I’m sorry to bother you , and I do look forward to a response . Hopefully something can take place in my favor . 
  Sincerely, **. ****** *** and *** ****** ****** 
  Sent from my ******” December 20, 2023 6:02PM
  
  ******;
  “******, 
  Your persistent emails are being automatically sorted to my junk folder. If I miss any key points here, let me know. 
  As I have explained to you on many occasions; My company and I do things by the book. 
  Everything that I have told you regarding ownership of the mobile home is true and accurate. 
  We do not own the home; therefore, we cannot sell you the home. You have known this from the very beginning.
  Counting all four of these emails, this is the 6th time you have suggested that we offer you a backdoor deal. This behavior will no longer be tolerated. I have explained to you very clearly what we need in order to move forward with move in. 
  
  Your character is not in question. You do not need to provide documents of military status or comment on other residents in order to prove your case. Your application was approved. 
  
  Your application will remain approved for 30 days from the approval date. 
  
  I am happy to assist you in smoothly transitioning, but the repeated communications, all in which have been different outcomes on your end is making this process more confusing than it needs to be. 
  
  There is a balance in the amount of $3,287.71 on the property. 
  It is my understanding that you and the previous owners have made arrangements for the home to be gifted to you in lieu of you paying the balance on the property to Inch& Co. Property Management. 
  As I have mentioned before, my company has been very generous in allowing a payment arrangement on the balance. Typically this is required to be paid in full, up front and in addition to new move in fees. However, we understand that the home needs work in order for you to move in. Which is why we agreed to the payment arrangement set forth in my previous email. 
  
  Out of generosity, I will list the steps before move in one last time for your reference. Please see below. 
  Proof of homeownership- Bill of Sale from current owners. 
  $2,000.00 towards the balance. 
  $580.00 Security Deposit
  $580.00 first months rent
  Move in settlement
  Sign lease 
  provide copy of homeowners insurance 
  go over expectations of bringing the home and property into compliance 
  sign payment arrangement agreement 
  Once all of these steps are complete, you will be the lease holder on the property, then, and only then will you have permission to occupy the property. 
  
  If you have questions in regard to the list above, I would be happy to answer them for you. 
  
  Due to erratic and inconsistent behavior, all communications will be in writing, and I will collect all move in funds collectively, once the proper form of homeownership has been provided to our office. 
  
  Thank you, “ December 21, 2023 7:24 PM
  
  ******;
  “Back door? I’m literally just trying to get the bill of sale from you , I’m done I don’t want to have any business with you . If you want to know who assisted me in finding out this information then call **** ***** manor mobile home park …. (name removed for confidentiality) don’t own that trailer , you took it from her on September 25 or whatever . I’m done do not respond I will have no dealings with you whatsoever. I have tried several times to acquire the trailer legally through you . I went to an advisor who is manages 2 different mobile home communities, neither as bad as lakeside . I would have been doing you a favor buying that dump . Idk her last name but ***** from **** ***** who knows the owner of ******** , knows he’s trying to sell the park , and explained to me how to get the title and the bill of sale . It would have to be through you and an abandonment title that you would file for . That is not a “backdoor” deal how dare you accuse me of such . I have been in contact with an attorney and ***** to understand my legal obligations as a buyer . You want me to pay you that money with a false bill of sale . I cannot awuire it from bj after 30 days or whatever it’s considered abandoned . The property owner is then responsible. Do you think I’m just making this up ? Or I’m just completely ignorant?  This is the end of any business that could have taken place ..back door deal … like the ones your company is being sued for and loosing ? Goodbye ****** 
  Sent from my ******” December 21, 2023 8:22PM
  
  “There has been no erratic behavior. Only my money at stake , and you either forcing me into angels trailer which needs more work than 105 , or you not communicating fully .. you evicted the former owner … how am I supposed to get a bill of sale from them , when inch and co has been in possession of that trailer for over 60 days . ….. consider the 2 doors I hung and toilet and fridge I put In there a Christmas present. This is completely insane and wouldn’t buy a single trailer without my realtor present at this point .. this whole thing has been shady from the start. You got real vague when I asked about 105 then I find out the process yall take to seize a trailer from , the **** ***** manager . I do not want to be screwed out of that money and I believe that’s what was going to happen if I handed you 3 grand without thing back from you in the form of a sale …. Show me the lean paper work. Please , and I am requesting a park approval letter.  Something that says I was already approved for the park . 
  Sent from my ******” December 21, 2023
  
  In response to this email, I forwarded another copy of the approval letter to the address we have on file for *** *** and his co- applicant. I did not respond via email out of respect for *** ***’s wishes.
  
  I believe the email thread above, and attached to my response provides proof that Inch & Co, and their representatives have provided all information and steps that *** *** would need to move forward with the purchase of the home located at *** ******** ***** North East MD, *****. We in no way told him that he could not pay the back balance or refused to speak with him about the property. The only questions we did not provide answers to are the ones which pertained to a previous resident.
  ****** never told *** *** that “the lien amount would go up every day”.
  I have attached a copy of the email thread (Exhibit 1) in addition to the mentioned Exhibit 2-3 for your reference and would be happy to answer any further questions.
  Thank you for your time. 

• Initial Complaint

  Date:10/27/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I put in too application for my son and myself and not once have they try to show me a place or even contact me. I've been trying to email and call and no one gets back to me. I have left multiple messages and wrote to them a couple of times and to no avail.. I don't have a man that supports me or anyone for that but my money is limited and not to pay and get nothing in return so I want my money back

  Business Response

  Date: 10/31/2023

  Thank you for reaching out, please see the below information pertaining to ***********************
  
  ****** applied 9/8/23
  The application process began 9/11/23 at which time our team reached out via email to inform ******* that we needed her Co-App (***********) to apply for the application to be completed resulting in a decision. 9/11/23 ******* replied that she would have him apply.
  The co-app (***********) did not apply
  
  On 9/15/23 the application was denied due to lack of information and a response.
  
  Our process is to cancel any application that is unresponsive within a 48-hour period of receiving an application, in addition an application must be approved prior to touring a property.

  Customer Answer

  Date: 11/13/2023

  they have not reach out to me nor email me at all i try calling them and i leave messages and no one gets back to me 

• Initial Complaint

  Date:11/29/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 5/13/2022 my husband and myself signed a lease with Inch & Co Property Management to move-in 6/19/2022. Upon move-in we notified Inch & Co by telephone that we were not provided with a trash can. On 6/30/2022 we noticed that there was no air filter installed in the furnace, we put in a maintenance request which was resolved 6 days later. On 6/30/2022 we still had not received a trash can, so we entered a maintenance request, which was cancelled by Inch & Co the same day, we had to wait for the city to order and deliver it. On 7/27/2022 after 21:00 (after hours) half of our house lost power and would go on and off every few minutes. We put in a request and called the emergency request telephone number, but they could not send help until the next morning. On 7/28/2022 the technician that Inch & Co sent to the house ensured that there was no hazard or danger in the wiring and/or meter. We contacted *** Electric to notify them of the issue, and their technician informed us that we needed to leave the property immediately because there were multiple prongs on the base of the meter that were severely damaged, and they cut the power line going into the meter. We were not provided with housing/shelter until 4:56PM on 7/28/2022. The next morning we called for an update, to which they informed us that we were to check-out at 11:00AM that day and they would provide us with a hotel room later that evening if our electricity had not been restored yet, so they refused to provide shelter to 2 adults who work from home, 3 children (10, 8, & 1), a dog, and a cat. We were notified before check-out that the power had been restored and *** had inspected the property, but upon contacting *** we were told that was incorrect. After significant back and forth they paid for additional nights. We were unable to work during this time. They agreed to lease termination with no penalties but is refusing to provide documentation regarding the charges deducted from the security deposit.

  Business Response

  Date: 11/30/2022

  In response to the complaint, 

  In accordance with PA State Law, we mailed the security deposit disposition letter to the tenants with the forwarding address they provided. The tenants vacated the home October 10th, 2022, and the disposition letter was mailed on October 19th, 2022. Attached you will find a copy of the disposition stating what the tenants are being charged for. 

  Customer Answer

  Date: 11/30/2022

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: ********
  
  I am rejecting this response because: the charges listed on the invoice are false and unsubstantiated. For example, we lived at the property for less than 4 months and are being charged $100 to check the smoke detectors, that you deemed would be safe for the term of our lease which was 12 months. These complaints were immediately sent via email to ****** ********, the real estate agent that provided us with an incorrect lease, and Heather S, the President of Inch & Co Property Management, upon receipt of the invoice, and then followed up on after 3 weeks, but all parties have neglected to respond let alone attempt to resolve this situation.
  
  We signed a lease that did not match what we were provided, and the lease is a binding contract. Inch & Co did not withhold their end of the contract, therefore it is void and does not even apply to this situation. As stated in the email, we are expecting a full refund for all charges pertaining to move out due to the lack of details provided (we requested a breakdown of man-hours worked, materials used, and any up charges along with photos) and because our lease was never valid due to Inch & Co's inability to provide what was listed in the contract.

  
  Regards,
  
  *******************************