Auto Repairs
Tasca Automotive Group, Inc.Headquarters
Complaints
This profile includes complaints for Tasca Automotive Group, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 54 total complaints in the last 3 years.
- 20 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:02/19/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
When I got the order, I unwrap everything and it appears to be ok so I throw out all the packaging. A few days later, I go to install it to find out they sent me duplicates of one part and none of another. Now they won't take the duplicate back and send me the right part because I don't have the packaging. They screwed up, not me. Now I'm screwed because I assumed they were competent and got my order right.
Business Response
Date: 02/21/2024
Our Parts Warehouse has processed a fix for this concern as of 2/20. Customer's concern will be rectified.Customer Answer
Date: 02/21/2024
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
*********************Initial Complaint
Date:02/17/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On 1/31/24 I paid $1200 at the purchase of my vehicle for leather to be installed in the vehicle. On Friday 2/2/24 @ 1:18pm ********************************* msg'd me "the guy who does the leather said that Monday would be a good time to take it over and I'll be ready by Tuesday late afternoon." We were still waiting on the insurance to sign off and I had been in possession of the car since 1/31/24. On 2/3/24 she messaged me stating "Hi they never stamped it yesterday. I'm thinking they'll do it Monday morning. That would be the seventh day so we're still good. Then I'll get you an inspection sticker while I have it for the leather." I replied "one thing I didn't realize is that the driver seat doesnt adjust the front up and down. We are wondering if it may be better to just replace the entire front seats vs just adding leather" which she replied "ok, just let me know. Maybe he can just cut you a check or what the leather would be and you can do it on your own." To which I replied to her "Will do. Doing some research while we wait for mom to get out of surgery. Can let you know by tmrw." On 2.5.24 I texted her at 8:23am to tell her "Can we postpone until next week? I have to go back to ****** right now for my mom and wont be able to get there today" (for a sticker) as I had not given her a confirmation we were moving forward with the leather. I was under the impression she spoke with her boss *************************** and informed him we were holding off as of the Saturday when we had spoken by text, and come to find out that was not the case as she admitted by text on I Spoke with the General manager ***** on 2.17.24 and he told me he was unable to handle things right now and that he would need to handle this on Monday (which is a holiday and another busy day for car sales). Even though I had been unable to speak to him on Friday **** when the reimbursement was originally denied. When mentioned that we may need to get a lawyer he laughed and hung up saying he could no longer talk to me.Business Response
Date: 02/19/2024
Customer spoke to our General Manager, *****, on Saturday, February 17th. She will be in Tuesday to pick out something else in lieu of leather.Customer Answer
Date: 02/19/2024
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
***********************Initial Complaint
Date:02/07/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have made a deposit of $500 at Tasca Mazda ***********. The client told me that it was refundable. I have told them that I didnt want the car and wanted my money back. However, they havent sent me the money back for several months.The date of the transaction is Feb 11., 2023.Business Response
Date: 02/09/2024
Customer's deposit was refunded.Initial Complaint
Date:01/11/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On October 17 2023, I took posession of a **** F-150 Lightning from TASCA Ford *******. During the sales process, I was assured (via e-mail) that certain options and features would be installed on the vehicle. However, upon receiving and inspecting the vehicle, I have noticed that some of these promised options are missing. The missing options include **** BlueCruise and **** Active Park Assist.On October 27th I made a return trip to the dealership so they could "Show me how these options worked", I was told that due to supply chain issues some cars did not come through with the required modules, and that they would order the parts and install them for me. They also said I should have an order number within a week, but it may 6 to 8 weeks for the parts to arrive.On November 3rd, I requested an update, only to be informed that the parts were not yet available for the 2023 model year Lightning. Subsequent communications on November 4th indicated that the parts should be available by the beginning of the next month, as per information from the **** representative.As of December 2nd, when I inquired about the status, I was informed that the dealership was awaiting communication from the sales representative. Frustrated with the lack of progress, I issued a complaint threat on December 8th, expressing my intention to file complaints if I did not receive an update by December 11th.On December 11th, I received a phone call stating that the parts were still unavailable, but there was a possibility of working out a deal on a **** model with the desired options. Despite this, no further communication was received.Having received no updates, I sent an email on January 4th requesting information. Regrettably, as of today's date, January 11th, I have yet to receive any response from the dealership.This prolonged lack of communication and failure to fulfill promises has led to my conclusion that Tasca Ford is not putting forth a good faith effort to resolve the issue.Business Response
Date: 01/16/2024
Sales Manager, ****************, has been communicating directly with ************************* They are discussing possible resolutions to the concerns.Customer Answer
Date: 01/24/2024
Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered.
I have been in productive discussions with sales manager, ****************, and we have even agreed on a resolution, but as of today (1/24/24) those resolutions have not been fulfilled.
Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
FAQ
Regards,Rod
Business Response
Date: 01/25/2024
Customer has picked out a tonneau cover for resolution. Working with ****************, Sales Manager, to complete resolution.Customer Answer
Date: 02/08/2024
Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered.
Sales Manager **************** has assured me that the Tonneau cover we settled on as a resolution has shipped but needs to be painted, but as of today 2/8/23. No install date has been determined.
Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
FAQ
Regards,Rod
Initial Complaint
Date:01/11/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I purchased an off lease 2022 dodge durango in October 23. It is currently in the repair shop for the 4th time. I no longer feel safe driving this vehicle, it is not reliable. I asked to be refunded several times, starting back in November but I have been told that I am upside down on the loan and they cannot help me. I have also asked for a courtesy vehicle for the times that I have been without something to drive and I have been told that they cannot provide me with one.Business Response
Date: 01/12/2024
The vehicle is in the process of being fixed. ****************** is waiting on the arrival of parts. Parts are scheduled to arrive as early as this afternoon or Monday.
Service Advisor, ****, has been in contact with the customer. If a loaner vehicle is needed, Advisor will offer.Customer Answer
Date: 01/16/2024
Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered.
[You must provide details of why you are not satisfied with this resolution. If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
Hello,My husband and I have been working with **** during this visit. He has been very helpful and did offer us a loaner vehicle through Tasca however when we went to Tasca (on 1/13/24), they were unable to provide us with a vehicle. At this point I have been without my purchased vehicle for 30 days (and counting) since I purchased it on October 23, 2023. I have also made several trips to 2 different dealerships to drop off and pick up the vehicle (approximately 190 miles and several hours) to allow for repairs. I no longer have confidence in the reliability of this vehicle even though it only has ****** miles on it. It is not dependable and since I have had to have it towed already I do not want to put my children in it in case I have to deal with breaking down on the side of the road in an unsafe area. I would like to be refunded for the vehicle in full. At this point I believe I am being more then reasonable as I have not asked to also be refunded for the lack of usage of a vehicle for these 30 days or to be compensated for the extra miles/fuel and time it has cost me and my husband to bring the car in and pick it up for each set of repairs.
-*****************************
Business Response
Date: 01/17/2024
Vehicle is complete. Customer is aware and is picking up today. 1/17/24
Initial Complaint
Date:11/11/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
8/23/2023 Purchased a used car. After getting home found the hood would not stay open. Car has a bad oil leak which they keep saying they are going to repair but nobody order the parts. The car "passed" inspection with a head light out. We have been back to this dealership 4 times with this vehicle and we get the run around every time. Everyone blames everyone else and the car is still not fixed. We would like to return the car and NEVER do business with this dealership again. I have left numerous voice mails with this dealership and nobody has the decency to call me back.Business Response
Date: 11/13/2023
Customer spoke to GM, ****** on Saturday Nov 11th.
Customer has an appointment Tuesday, Nov 14th to address issues. Vehicle needs oil pan gasket and bulb for headlight.Offered money back but customer would like it fixed.
Initial Complaint
Date:10/24/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Aug. 21, 2023, wanted to lease a **** Bronco at Tasca Dealership in *******, **. I negotiated with, ******************* and his manager, ******************** with the following terms: put down 10%; 7 thousand miles a year; $475 a month. During contract discussion, Aug 28 the finance ******** ********************************** informed me I was to pay almost TWICE AS MUCH as what was initially discussed. When I brought this to his attention, he came back with a lower estimate. However, I still ended up putting down about twice as much as was discussed initially. I still only got 7 thousand miles a year and my monthly was over $500. Two weeks later, I found out BOTH **** associates who handled my lease negotiations had left the company leaving me with no one to consult with.Three weeks having the car, it started making clicking noises when gas pedal was pressed. Spoke to dealership on Sept 22 and told them it was brand-new car making noises. Scheduled to bring the car in Oct 9th, but on 30th of Sept the car was making so much noise, I called dealership and said I HAD to bring it in. I was scared it was going to break down. The mechanic even commented, Wow, its really shaking. Told him I didn't want to get in car because I was terrified something might happen. Got a loaner car. Oct 14, went to the dealership to get some things from Bronco and was told it needed a new engine- approx. 4 weeks to repair. I also discovered that a bag of new clothes bought for my son was no longer in the car. I continue to get shuffled from one manger to the next. Car bill due on the 28th, but I HAVE NOT HAD possession of the car for a month. I am asking for support from Tasca as well as **** Motor company to make arrangements for my car to be REPLACED or a BUYBACK so as to ensure not only my familys safety, but that of those on the road around me. I DO NOT feel safe getting back into the **** Heritage. I am asking for a resolution to this egregious situation.Business Response
Date: 10/25/2023
I spoke to the customer and I am working to get things resolved. ****************** is also aware and we are awaiting further communication from them.
Thank you.
***** Tasca
Initial Complaint
Date:08/23/2023
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
July 25th 2023 The dealership gave me a receipt for the $100.00 deposit. This was to be snail mailed to me (per dealership claim). Several emails later and to date (8/23/23) the dealership has refused to send me back my $100.00 refund for the deposit. I have on email from this dealership the refund was out in the mail, per their claims from weeks ago.Business Response
Date: 08/23/2023
Please specify what Tasca dealership and I will track this deposit.Customer Answer
Date: 08/23/2023
Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered.
[You must provide details of why you are not satisfied with this resolution. If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
FAQ
Regards,Seth
Tasca Ford *******
**************************************************************************
Business Response
Date: 08/24/2023
Refund was processed on 8/22
I emailed customer a copy of this receipt.
Initial Complaint
Date:06/29/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On 04/21/2023 at around 7Am I surrendered my automobile for repairs to Tasca Ford ****************** in ********, ** for repairs that had been pre-scheduled for. While awaiting same repairs to be performed, I remained in the dealership enclosures. The service manager, *****************, then came seeking me minutes later, and informed me that I additionally had a perforated tire that could not be repaired (plugged). I asked why not, and he replied there was a nail inserted on the side of the tire, and that was why. I never was given an opportunity or chance to view and confirm same facts, a mater rare of occurring to a tire due to great need for transportation and other related new worries posed by such delay, I agreed to have the tire replaced and the remainder of repairs for which I was pre-scheduled for performed accordingly, namely, the Oil and lube, the alignments and the tires high speed balance. Some time later I was announced the truck -my automobile- was ready. I paid for my repairs and retrieved the truck for my travels. I noticed immediately after entering the highway, that the truck was vibrating worse than ever and unsafe to drive, unable to control its heading. I telephoned the dealership, but the service manager was not available. He later that *** returned my telephone call and agreed to address the repairs again. I scheduled with him for that same day at 5pm which he guaranteed over the telephone without any reservations. When I appeared at the same site for the re-addressing of same repairs, I was told the manager, ******************, was gone for the day, and the person, a young lady, in charge was not happy, she told me she is incapable of addressing such matters at such late hours of day, since all that is left her and her repair crew were oil and lube and nothing more within their capacity, that ****************** never scheduled this with her, on my behalf. After expressing my need to travel out of state the next day and my disappoints with the dealerships performance, she then agreed to assist, but made no guarantee as to my satisfaction, as this was without their purview!.. I received the truck again later, and although it performed a bit better, it never was the same. after suffering great dissatisfaction for a while, I had to have it addressed again today by Town Faire Tires, at a cost of an additional $95.80. I therefore exercise my consumers rights herein as to ask that Tasca Ford refunds me of all my incurred costs of all repairs performed that same day, in the amount of $612.43 for all my losses and hardships born of their gross negligence and lack of care. Attachments made part of this complaint!Business Response
Date: 06/30/2023
It is difficult to remember details from a service event that happened over 2 months ago. Management did not receive a call after ****************** return to prompt further action. This complaint to the BBB is the first we are hearing of it. If ************** provides the receipt paid to Town Faire Tires, we will reimburse for customer satisfaction purposes. I will speak with my team regarding his feedback, however.
Thank you,
************ Tasca
Customer Relations Manager
**********************Customer Answer
Date: 06/30/2023
Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered.
I hereby reject the Dealership's response and/or proposal for settlement on the following vigorous and irrefutable grounds:
1. The dealership was made aware of my dissatisfactions on same day following the repairs under this complaint, but yet proceeded again with its malpractice of misleading me into returning the vehicle for corrections, when such an appointment was neither viable nor even scheduled for. This led to further sufferings of hardships,damages or losses. Attached herewith are pictures taken afterwards that same day of the tire rims, damaged by the crew which was not capable of handling same repairs adequately, same crew the service manager still falsely assigned me to.
2. A consumer is under no legal or ethical obligation to continue pursuing endeavors for remedy by an industry which had failed to cure the problem in the first given occasion, but otherwise proceeded into causing further damages and hardships to same consumer. Should this dealership fail to accept our fair proposal, we are prepared to take this case to greater damming consequences against same dealership, through complaints and legal actions with ** ****************************************************************************************** and so on Ad Infinitum!
Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
FAQ
Regards,Duke
Business Response
Date: 07/05/2023
Since the original service date in April, ************** has not reached out to our dealership. We would have been happy to have him come back in and address his concerns. After months of having the issue, ************** decided to go to Town Faire to have his issues addressed. Tasca is willing to refund him this money spent for customer satisfaction purposes. As for the damage of the rims, this is again, the first we are hearing of this issue. We cannot take responsibility of these damages as we are just becoming aware of this after many months. I have left my direct information and will be more than happy to speak further with ************** directly. ***** Tasca ************ / **************************************************
Customer Answer
Date: 07/16/2023
Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered.
Tasca Ford never lived up it its offered settlement of a credit back to me in the amount of $95.80.
Business Response
Date: 07/17/2023
When the receipt of the services are provided as requested, we will be happy to offer the refund as originally stated.
You may submit receipt to:
Tasca Auto Group
Attn: ***** Tasca
*****************************************************************Customer Answer
Date: 07/17/2023
I hereby reject the Businesss response on the following merited bases:
That it had always been part of my complaint, the providing (advancing) of the receipt of costs paid to Town Fair Tires for the repair anew of what Tasca Ford had itself failed to property perform. This receipt is again herewith attached for proper considerations.
In my view, Tasca Ford has again here proved its inadequacies as to customer service, as a result of its poor performance in substance, even before a resolution to my complaint for which I am settling against my true will or satisfaction so to avoid further hardships.*********************!
Business Response
Date: 07/18/2023
I am disappointed to see ************** rejected my resolution response. We are trying to find a reasonable compromise for his service complaint from months ago. I will still be willing to refund the $95 if ************** decides to accept.Customer Answer
Date: 07/18/2023
I hereby reject Tasca Motors Offer for settlement over this matter on the grounds of its failure to perform on its promissory as we had originally agree to after submission of my original complaint, as documents of this file readily prove. Furthermore, this action is taken in conjunction with my original losses suffered as a result of its employee(s) poor performance and care while repairing my vehicle. Tasca has been herewith given copies of formal documents and pictures proving my case. I shall pursue further adverse actions in this case.
With our advanced gratitude hereby in order, please see that we are provided with a letter closing this complaint as unresolved.
Tasca Ford is not abiding to my request, as it was originally (full refund for our costs in the amount $612.43) submitted, and as records therein this complaints exchanges reflect. Tasca has miserably and intentionally sought to deceive us once again and until the end, by running around the excuse of not having the receipt for repairs paid to another shop, same which was always part of our complaints attachments, and for which we had agreed to be compensated for at the very least while reversing our course. In light of this Businesss trickeries, inconsistencies and runaround even after we had considered its offer and reversed course, no fair remedy can be expected by us any longer, as a result.
Yours truly and most appreciative,
*********************!Business Response
Date: 07/25/2023
I regret to hear of ****************** rejection of our offer to refund the $95.80 paid to Town Fair Tire as a fair customer satisfaction compromise.
If ************** changes his mind, I am still happy to refund.
Thank you.
Customer Answer
Date: 07/26/2023
The offer from the business to me for the losses and hardships suffered as a result of what I consider to be its gross negligence is unsatisfactory, and, plainly, unjust. Thus, I hereby respectfully reject same offer on the bases of what I had so compelled,documented and submitted with my previous correspondences. This complaint is henceforth by me considered as unresolved. Wherefore, I kindly ask that BBB provides us with a letter of closure, with which I then shall procure other remedies under the Laws of trade and consumer protection Act.
Yours most respectfully,
*********************!Initial Complaint
Date:06/01/2023
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On May 17, I placed a refundable deposit for the potential lease of a 2023 Lincoln Nautilus that was in shipment to Tasca from Lincoln. I have emails with Tasca confirming the deposit and that it was refundable. My **************** card was charged $1,000. On May 29, I notified Tasca, both in an email and on the phone, that I was going to hold off on the potential lease and requested my **************** be credited the $1,000. Since that time, despite multiple calls and emails to Tasca, they have yet to refund my deposit, nor have they returned any of my phone calls.Business Response
Date: 06/02/2023
Lincoln Sales Manager, *******************, spoke to ******** today. The refund is in process. *** explained this to him and apologized for the delay.Customer Answer
Date: 06/02/2023
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
*************************
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