Complaints

This profile includes complaints for Tasca Automotive Group, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Tasca Automotive Group, Inc. has 30 locations, listed below.

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• 

  Tasca Automotive Group, Inc.

  1300 Pontiac Ave Cranston, RI 02920-4405

• 

  Tasca Automotive Group, Inc.

  33 Sharpe Dr Cranston, RI 02920-4402

• 

  Tasca Automotive Group, Inc.

  801 W Dundee Rd Arlington Heights, IL 60004-1417

• 

  Tasca Automotive Group, Inc.

  1744 E Main St Mohegan Lake, NY 10547-1365

• 

  Tasca Automotive Group, Inc.

  468 Tarrytown Rd White Plains, NY 10607-1314

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/17/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Lifelong **** owners (at least 14 owned), on 8/6/2022 we drove almost 3 hours roundtrip, for a SCHEDULED meeting, to see a new 2022 Bronco Sport at Tasca Ford *******. That Bronco was sold before we arrived and no courtesy call was made to inform **. Instead, we accepted a written cash deal for a new 2023 Bronco Sport. ***************************, Tasca GM, told ** we would take delivery by Christmas, 2022 at the latest. NINE months later and there is ZERO communication about the order unless we initiate it. ***** also told ** that **** prioritized only the most expensive Broncos for manufacture so there is no ETA on ours. When other Bronco Sports become available within Tasca, they keep trying to upsell ** and won't honor the original written price for the same vehicle.

  

  Business Response

  Date: 05/19/2023

  We offered to honor the same discount and trade value on another vehicle but customer insists on waiting for a base model.  **** decided on the prioritizing of vehicles and when they are built not the dealership.  **** has given no indication as to when they will produce this base model vehicle.  

  Customer Answer

  Date: 05/19/2023

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  [You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  *****

   

   

• Initial Complaint

  Date:04/27/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  March 30,2023 I went to Tasca for an oil change. I agreed to a ****** mile check up and signed the work order. $902.00 later I see that they performed work that is not on the ****** scheduled maintenance list. Called to speak to service manager *********************** and weeks later even spoke to ***** Tasca. General attitude is too bad for me I signed the work order. I trusted them / big mistake To change my oil and perform ****** mile maintenance. They also charged me $40.50 to reapply a rain guard that they installed only a few months ago. They will not admit that they did more than what I agreed to verbally. I was taken advantage of.

  

  Business Response

  Date: 04/27/2023

  ********************** came in to Tasca Automotive Group on March 30, 2023.  At that time the Service Advisor reviewed the Repair Order on suggested items with the Service Manager present.  ********************** signed the itemized repair order with prices and description giving ** authorization to proceed with the service.   Upon completion of the services, she paid her bill and had no concerns.  It was not until she got home when she had an issue with the charges and also brought up a coupon that she had received but did not show when she was in the dealership.  ******************************* personally spoke in length to ********************** and agreed to credit the $75 coupon even though it was brought up after the fact.  That credit has been processed on her card.  ********************** herself admitted she should have read the repair order closer so she would have had a better understanding of what services she agreed to pay for.  There was never a discussion about rain guards. If ********************** would like to further discuss the charge regarding the rain guards, she is welcome to call ***** Tasca directly.  ************ / **************************************************.

  I have included the signed repair order that ********************** signed authorizing the services.

  Thank you.

• Initial Complaint

  Date:03/03/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered part #BBM3-66-CS0A from Tasca on 1/28/23 with an arrival date betwee 2/7 and 2/8. I contacted them several times when the part wasnt even shipped after those dates. I put in a complaint and they sent the part which arrived broken. I emailed with ***** about it and sent pictures as he requested but havent heard back after two emails. I need an RSM number to send it back and the part cant be returned after 30 days of receiving it. I would like to send this back and get a full refund. This company is awful! Everyone has the same complaints with them.

  Customer Answer

  Date: 03/13/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
  
  Regards,
  
  *************************

• Initial Complaint

  Date:03/03/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Paid them for a product and paid a large amount of money for fast shipping. Never even got a tracking number until the day after my product was supposed to be here. No reply to customer service what so ever. Im beginning to think this website is actually fake. Cant contact anyone so as to ask for a return or at least a way to cancel my order. **************** is absolutely terrible and they are ripping people off by charging for expedited shipping and NOT SHIPPING THE PRODUCTS ON TIME LIKE THEY STATED.

  

  Business Response

  Date: 03/07/2023

  The customer was notified via email that we had to order in his part and that once received the part would be shipping via 2nd shipping. The email he provided is different then the one he used in his bbb complaint. Order was shipped tracking # 395174578953

• Initial Complaint

  Date:02/22/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received the wrong car part. I then had to pay for shipping it back to the company. I shipped the part on 17 Jan-2023 and they received the return on 20-Jan-2023. I have not yet received my money owed to me. The website says ***** business days for the return. I have contacted them twice and they gave me the same cookie cutter answer. I just want my refund.

  

  Business Response

  Date: 02/22/2023

  Concern has been escalated to manager.  Customer will be contacted.

• Initial Complaint

  Date:02/10/2023

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I made an online purchase using PayPal in the amount of $199.06 on 1/7/2023 (order# *******). I received an email confirmation on 1/7/2023 indicating the order was placed, then another email on 1/11/2023 indicating my that one of the parts I ordered was on a national back order. I responded that I wished to cancel that part and ship the rest. The next email was received on 1/12/2023 informing me the back ordered part was refunded. After another week, I was told another 2 parts had to be special ordered and would take 2-4 business days to get to their warehouse and would ship as soon as they received everything. Another week goes by and I used their live chat and was told again that the parts would be there in 2-4 business days. On 2/6/2023 I used their ******** messenger to find out about my order and was told that I would hear from them shortly. On 2/7/2023 I used messenger again and got the same response. I have received no updates after that and there is no phone number to call to speak to someone. On 2/9/2023 I contacted PayPal and submitted a form to try to resolve this issue and to get my money refunded. 24 hours later and still no response. I believe that this has gone on long enough. I just want to cancel this order so that I can get these parts somewhere else and get my car back on the road. Thank you,***************************

  Customer Answer

  Date: 02/21/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
  
  Regards,
  
  ***************************

• Initial Complaint

  Date:02/10/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an online order with Tascaparts.com on Monday, February 6, 2023. I paid for expedited shipping (2 day shipping) and was given the date of delivery to be Wednesday, February 8, 2023. On February 7th I received an email stating "Your complete order will be shipped as soon as the special ordered item arrives at our warehouse. We are experiencing unprecedented delays from manufacturers, which may result in delays in receiving your order. The next email will include your tracking number once it is available.*If this time frame does not suit your needs, please message us via our live chat and we'll be happy to issue you a refund for the inconvenience."I used their "live" chat immediately and made them aware that the delay would not work for me and I had to source the part somewhere else. I asked for the refund to be issued. Their "live chat" turned out to be a web form and not a chat with a live person. I never received any email confirmation regarding this request.I sent follow-up emails on 2/7/23 and 2/9/23 requesting confirmation of the cancellation of the order and refund. I did not receive any response.On 2/10/23 I received and email stating the part is being shipped. I made immediate email contact stating that this order was requested to be canceled. I attempted phone contact at the number on this form since the number I found online says that "they are not set up to take phone calls." When I used the number on this form and was able to get someone to answer, I asked for customer service. I was immediately asked by the person "Is this for a complaint?" I stated it was for an order that I've been trying to cancel. She sent me to "service" where no one answered.

  

  Business Response

  Date: 02/10/2023

  Escalated to management.  Working to resolve.

• Initial Complaint

  Date:02/01/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My order was placed on 12/22/22 to GETOEMPARTS.com which is fulfilled by Tascaparts.com, I received my order in a timely manner, but now I need to make a return and there is no way to reach the customer support of ***************************** other than a 3rd party chat feature on their website or via email, NO phone. This would normally be fine, but when you send an email, or a dozen like I have, no response is met. When you speak to someone via chat they tell you there is a resolution and that an email is on the way to complete the return with a Return authorization number, but no email ever comes. I have been at this for a month now and I get no real response. Its like buying auto parts from a ghost. They sell to you, but if something happens or your order is wrong they are nowhere to be found. I am not the only person to experience this there are several credible review websites that allow honest reviews and not much spam such as trustpilot.com. 68% of 558 reviews are one star and complain about the same thing as I am. Tascaparts.com also has a sister site called getoemparts.com and they offer the same thing. Sales with no contact after the sale. Both websites even have a make it right guarantee on their returns and damages page. What is going on with these websites is not right concidering that I have purchased about $5000 in parts from them between two separate orders. If something were to be wrong with my entire order rather than just one part Id be sick and frustrated into believing that I will never see my $5000 again, but luckily the part I am trying so desperately to return to them is only $66. Please help me, how do I make them answer me and how do I get my money back?? This is absurd. Thank you

  

  Business Response

  Date: 02/17/2023

  Concern has been escalated to manager.  Customer will be contacted

• Initial Complaint

  Date:01/30/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On November 16, this dealership sold ** a car with a faulty safety device. We live in ******** and purchased the car in ************. We drove the car home to ******** at 4 am on November 17. When we made them aware of the malfunctioning safety device, exactly 24 hrs after purchasing the vehicle (November 17, evening time), the general manager at the time instructed that we should take the car to a local dealership and they would "take care of it". On December 13 we took the car to a local Chevrolet dealership and service center. On the same day we called the General Manager to inform him that we received a quote for the work that needed to be completed. The manager stated that we should email him the quote for the work. He stated "He would look it over and let us know if he had any problems with the scope of the work". We waited 7 days and on December 20 after receiving no response regarding concern of the scope of work we proceeded with the necessary repair to the essential safety feature. After multiple unsuccessful attempts at contacting the ** for reimbursement, we called the dealership again to learn that a new ** had taken over. The current ** is refusing to reimburse us fully for the scope of the repair to the safety feature and stating that his company could have completed the job for cheaper. At no point prior to getting the repair did anyone from Tasca Automotive Group suggest to us that they were able to complete the repair themselves. The current **, ***************************** is willing to pay us $300 for the repair he COULD have completed to the safety feature instead of reimbursing us fully for the $920 that the local ***** dealership charged for the service. We expect full reimbursement for the repairs as our children's lives were endangered every time they rode in the car with this malfunctioning safety feature.

  

  Business Response

  Date: 02/01/2023

  I am speaking with the customer and we are working to resolve the concern regarding reimbursement for the rear headrest.  Waiting to receive invoice and receipt of payment for review.

• Initial Complaint

  Date:01/11/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 07/21/2022, I purchased a part for my car, $118.63 (part + shipping to me) that is a wrong fit and part sent to me, and I would like to get a full refund for this new part, which does not fit at all and thus never used. I have followed Tasca's guidelines and directions on their website, by applying online to get a refund, have sent them an e-mail with pictures and the reasons it is the wrong part, attempted to call their published number, and via their customer service chat option. I have documented my every step and have supplied all files for your review. Absolutely no one has ever responded to any of my attempts. I have never had to submit such a request for help from BBB on any online vendor, ever! I think this behavior from Tasca indicates lack of any customer service, attention to issues, complete lack of any response, just selling and no service. This is contradictory to any of their claims they publish on their website or social media outlets. There are a massive number of poor ratings with similar stories on their ****** reviews too. Please see for yourselves. I simply want and deserve my money back plus any shipping and handling incurred in the process, at once. I appreciate BBB's attention and full assistance in this matter.

  

  Business Response

  Date: 01/12/2023

  We have created a RMA for the customer and will be sending a return label to them.

  Once the part is received a full refund will be issued. Return # CM1787364
  

  
  

  Customer Answer

  Date: 01/12/2023

  Better Business Bureau:
  
  I have reviewed the response submitted by the business and have determined that the response does partially satisfy my issues and/or concerns in reference to complaint #********.  My concern is if it took over four months to get a reply from the business only after complaining to BBB, how can I be sure the refund will be processed and issued to me immediately upon receipt of the goods.  I am sure you understand the trust issues created by the vendor, namely Tasca. 
  
  Regards,
  
  *********************

  Customer Answer

  Date: 01/17/2023

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

   

  Today, again I called TASCA, trying to get a return address for this part, which I have received a Return Merchandise Authorization (RMA) number.  I have called the company and again I am told, I dont know what is the address for return merchandise!  This is unbelievable how much a company goes out of its way to defy customers at every point.

  

  Business Response

  Date: 01/18/2023

  Parts Representative resent the return worksheet which has address and instructions along with a prepaid label.