Complaints

This profile includes complaints for Tasca Automotive Group, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Tasca Automotive Group, Inc. has 30 locations, listed below.

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  Tasca Automotive Group, Inc.

  1300 Pontiac Ave Cranston, RI 02920-4405

• 

  Tasca Automotive Group, Inc.

  200 Fall River Ave Seekonk, MA 02771-5506

• 

  Tasca Automotive Group, Inc.

  250 Webster Square Rd Berlin, CT 06037-2329

• 

  Tasca Automotive Group, Inc.

  700 William T Morrissey Blvd Boston, MA 02122-3521

• 

  Tasca Automotive Group, Inc.

  1791 E Main St Mohegan Lake, NY 10547-1356

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/11/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 07/21/2022, I purchased a part for my car, $118.63 (part + shipping to me) that is a wrong fit and part sent to me, and I would like to get a full refund for this new part, which does not fit at all and thus never used. I have followed Tasca's guidelines and directions on their website, by applying online to get a refund, have sent them an e-mail with pictures and the reasons it is the wrong part, attempted to call their published number, and via their customer service chat option. I have documented my every step and have supplied all files for your review. Absolutely no one has ever responded to any of my attempts. I have never had to submit such a request for help from BBB on any online vendor, ever! I think this behavior from Tasca indicates lack of any customer service, attention to issues, complete lack of any response, just selling and no service. This is contradictory to any of their claims they publish on their website or social media outlets. There are a massive number of poor ratings with similar stories on their ****** reviews too. Please see for yourselves. I simply want and deserve my money back plus any shipping and handling incurred in the process, at once. I appreciate BBB's attention and full assistance in this matter.

  

  Business Response

  Date: 01/12/2023

  We have created a RMA for the customer and will be sending a return label to them.

  Once the part is received a full refund will be issued. Return # CM1787364
  

  
  

  Customer Answer

  Date: 01/12/2023

  Better Business Bureau:
  
  I have reviewed the response submitted by the business and have determined that the response does partially satisfy my issues and/or concerns in reference to complaint #********.  My concern is if it took over four months to get a reply from the business only after complaining to BBB, how can I be sure the refund will be processed and issued to me immediately upon receipt of the goods.  I am sure you understand the trust issues created by the vendor, namely Tasca. 
  
  Regards,
  
  *********************

  Customer Answer

  Date: 01/17/2023

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

   

  Today, again I called TASCA, trying to get a return address for this part, which I have received a Return Merchandise Authorization (RMA) number.  I have called the company and again I am told, I dont know what is the address for return merchandise!  This is unbelievable how much a company goes out of its way to defy customers at every point.

  

  Business Response

  Date: 01/18/2023

  Parts Representative resent the return worksheet which has address and instructions along with a prepaid label.

• Initial Complaint

  Date:12/14/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  on Dec 6 2022 I placed order ******* for a ***** cargo mat ******** with TASCA. They charged my AMEX card $159.49 adn have not yet provided promissed shipping details nor the merchandise. They have ignored my emails and are not answering the telephone. I have subscribed to their parts account which shows no activity. I have filed a dispute with my AMEX and wish to open one with the BBB.

  

  Business Response

  Date: 12/14/2022

  Complaint forwarded to the Manager of that operation.  Customer will be receiving a call to rectify.

  Customer Answer

  Date: 12/15/2022

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
  
  Regards,
  
  ***************************

• Initial Complaint

  Date:10/26/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a used car from Tasca in August, the day I picked it up there was a loud noise and it immediately had to go into shop, was told it was ******'s and belts, after 3 days I went to pick it up and the noise was louder than when it went in, another week goes by and they have to replace more pulley's and belts. maybe 3 weeks later I bring it in again for loud various noises, new tires, brake line? ect was fixed. I then brought it back again for various reasons, 1. acceleration RPM's at 3 when going up hill and when going down the only way I could get the RPM's to go down was to press breaks which could have lead to an accident, starting car birds ect was heard very loudly as my neighbors also complained. the third was when i was on high way and let up on the gas the car made a loud howling noise. my car has been at Tasca for a month now with no resolutions as of today, i did speak with a general manager who at first told me my car was out of their 90 day warranty but he was graciously going to cover the expense however the warranty was not out when I brought the car in however by the time they figured it out it was. i bought this used car I understand but it has been in the shop longer than I have driven it. I am so upset and disappointed with my purchase after putting **** down for a payment to have a car that I can not even drive, i would like to be offered a comparible car that works!!! I can drive!!!! I am a nurse and need a reliable car not one that is broken every other week.***** in service has been awesome even reached out to sales and they told him and myself there was nothing they could do!!!!!!!!!!!!!

  

  Business Response

  Date: 10/26/2022

  ***** Tasca spoke to customer today.  Parts needed are on backorder and totally out of the dealer's control.  Although the situation is unfortunate, customer is being provided reliable transportation at no charge while her vehicle is in service.  ***** Tasca will be in touch as soon as part is available.  Could be any day.

• Initial Complaint

  Date:10/05/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed order ******* on 9/17/22. On 9/21/22 I received an email stating my parts had to be ordered by the company to fulfill my order and to allow 3-5 more business days today 10/5/22 makes 2 weeks since I received this email. I have tried to email the company, fill out the online contact us page ( it wont let me complete the message to send it), and live chat ( it takes me to Get OEM Parts) but I cant get anyone to contact me and let me know whats going on with my order.

  

  Business Response

  Date: 10/06/2022

  This concern has been escalated to management .  Customer will receive a response.

• Initial Complaint

  Date:10/04/2022

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a dust shield for a 2018 **** Expedition from Tasca Parts on 9/5/2022. The part showed as "in-stock". Upon placing the order, I received an email on 9/6/2022 indicating that the part was delayed and would require an additional 5 business days. As this would set back my project date, I reached out to Tasca via their on-line chat (which is no longer working and requires an e-mail through their system) and via regular e-mails to their address requesting that they cancel the order. I also tried calling, but their phones are no longer monitored. I received a shipping notice on 9/15/2022 indicating that the part had shipped, and I again reached out to Tasca, this time requesting an RMA number for returning the product once it arrives. I have received absolutely no response from them from any e-mails that have been sent. I would like to simply return the product and get my money back, as this is completely useless to me at this time.

  Customer Answer

  Date: 10/17/2022

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
  
  Regards,
  
  *************************

• Initial Complaint

  Date:10/03/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This order was purchased on Sep 4th, 2022. The order # is *******. I payed 207.24$ for two coil springs for a F250 super duty. -On Sep 7th I received a message saying that my order required special ordering and should arrive in 3-5 business days. -On Sep 16th I asked for an update and was told the package was in the final stages of packed/Labeled stage and would ship in ***** hours. -On Spt 28 I had not heard anything so I asked for an update. I was again told that order is ready to go and would be sent in ***** hours. -On Oct 3rd I was sent a new update saying it had delays due to the manufactures and they did not even have the part in warehouse. Mostly I am mad they lied to me and told me it would be shipped in ***** hours when they didn't even have the part. If they would have told me it would be a long shipping time at the beginning or whenever they found out and not lied I wouldn't be mad. For a company to lie directly to there customers seems like terrible business practices.The 4th (tomorrow) marks one month since I ordered the part and I have no idea when to expect this part and I cant trust anything the company tells me.

  

  Business Response

  Date: 10/19/2022

  The parts had arrived but we were dealing with delays in the warehouse.

  The customer ended up canceling the order and we issued a full refund. transaction #  hhwsvk4h
  

  
  

  Customer Answer

  Date: 10/19/2022

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response submitted by the business. I did end up asking for a refund and was issued one. However the business still lied to me and was overall bad company to do business with. I would suggest nobody should every buy from this company. They are just short of being a scam.

  
  
  Regards,
  
  *****************************

• Initial Complaint

  Date:09/29/2022

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a part from them and it was verified with a Vin number. The part that they sent me was incorrect. I can't reach anyone by phone, email or on line chat. I need the order to be corrected

  Customer Answer

  Date: 10/10/2022

  The business reached out to me in response to an email I sent weeks ago.  They said the part was ordered for the rear drivers side door. That was the extent of the email.

  My response to them was it took you 10 days to respond yet nothing has been resolved.  There is no rear door latch on my truck model. This company doesn't deserve my business.  I already purchased the correct part from a different company.  At this point I want a full refund.

  To be clear I have then the Vin number to verify the parts.  They are the ones that changed the part that is not even for my vehicle
  

  
  

  

  Business Response

  Date: 10/11/2022

  Parts Representative has reached out to the customer.

  Wrong part was ordered.  

  Customer provided a description of what he is requesting and we are working with him to get correct part ordered.

  Customer Answer

  Date: 10/12/2022

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  There is nobody working with me to resolve the issue. The companies lack of customer service is the main issue now. The part I have already replaced from a different company. I expect a refund. I ordered the correct part off Tasca's site. Tasca is the one that emailed me that after they verified with my VIN number that the part has changed and Tasca sent me a different part number that does not go to my model truck. Besides charging me more for the part. There is no phone communication at all and the minimum 10 day response to an email is unacceptable.  
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  *********

   

   

  

  Business Response

  Date: 10/13/2022

  We do in fact have an agent who has been working with him to get the correct part out to him. We will be emailing the customer a return label and have him send the incorrect part back for a full refund.
  We gave him the correct part number that he would need and informed him that the part he is looking for is more expensive and there would be a difference in price.  Customer does not want to pay. 

  Customer Answer

  Date: 10/17/2022

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will  

  
  FAQ
  
  Regards,

  *********

   

   I have yet to hear back from Tasca. There is no agent working with me. The last response I received from them was on 10-03-22. This isn't working with me this is ignoring me. They messed up my order and refuse to fix the issue. I never once complained about the cost. I will attach all emails proving the lack of customer service and blatant lies about the customer. ******************** was the ones that changed the correct part to a different one that doesn't go to my vehicle.

• Initial Complaint

  Date:09/13/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an order for an item on Aug 31, 2022 from Tascaparts.com. The item is for a transmission I'm working on and they were one of the only places that said they had it. Their website claims "Ridiculously Fast Shipping" and that they "ship fast and we ship everywhere." They have sent no information about my shipment except the order confirmation number I got on the day of purchase. I sent and requested approximately 3 emails in reference to my order with no response. I called their **************** number but it goes straight to a recording that states their reps can't take phone calls currently and to either email them or use their new "live chat" option. The live chat option is not a live chat at all, it's the same as you requesting an email back, it asks for your name and email and then says they will contact you via email. There are tons of reviews that back up this complaint and I feel this company needs to be held responsible for its poor business practices and blatantly false statements about how they operate displayed on the website.

  

  Business Response

  Date: 09/20/2022

  Parts Representative reached out to the warehouse and confirmed that the customer's part had arrived. 

  Part has been expedited. Warehouse will get  the shipment order out. We did experience a delay in receiving the part from Mopar due to a slight backorder. 
  

  
  

  Customer Answer

  Date: 09/20/2022

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  [You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  

  Offering no way of direct contact with the business and not responding to requested emails or responses is absolutely unacceptable as a business. Lack of response resulted in having to order the part from a different provider with expedited shipping costing me another $150 on top of what was spent with Tasca.  

  
  Regards,

  Caleb

   

   

• Initial Complaint

  Date:09/01/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Upon bringing my vehicle to Tasca Ford of ******* on August 24th, it sat there in various stages of disassembly trying to be diagnosed for the third time, ultimately the vehicle was reassembled per my request with for corporate customer service to be brought to another dealership service department. Upon finding out about my contact of **** customer service the regional manager for ******************** Auto ******************** **** (Parente) told me I was to return the loaner vehicle immediately or they would call the police on me. He then proceeded to send me multiple threatening text messages after being told by **** corporate customer service that he was to cease communication with me. When I arrived to pick up my vehicle it was sitting on the lot, with the keys left in it, unlocked since the night before. While checking the Fordpass app to see the location and mileage of the vehicle, I noticed up until the night the vehicle was parked outside the fuel mileage til empty read 53 miles, the night it was pulled out of the shop and eft to be picked up the fuel range was 70 miles, without any changed in the odometer reading. Once I picked up the truck, I also discovered major amounts of exterior and interior damage to the truck. As of right now I have over 20 pictures of areas that were damaged by the repair facility.

  

  Business Response

  Date: 09/08/2022

  This customer came in initially in on June 29th (new customer) at which time we wrote him up for multiple serious concerns which included internal engine work, internal rear end work, install his own supplied tires and alignment, and a moonroof shade that gets stuck intermittently. Upon getting vehicle in shop and work started, as the process with **** ESP goes, we have to get approval for different parts as the repair goes along also additional parts needed to be ordered. While vehicle was here, he was provided with a comparable rental truck.

  Upon completion of the repairs we were asked to complete, the truck was picked up on July 29th. **** called back on august 1st stating there was still an issue with the moonroof shade getting stuck at times and he needed a state inspection, on august 3rd he came in for a state inspection and we looked at the shade again and noticed the front right panel of the shade stitching was coming undone, part was ordered

  Service Advisor, ****** spoke with **** a couple of times while part was on order.  When part arrived 2 days had passed and did not hear from Advisor.  He called and spoke to our GM, *****.
  ***** gave him an F-150 with a dealer plate to accommodate customer as there were no longer loaner vehicles available.  

  Service removed the roof track which required removing everything including the seats and consoles (including many clips and trim panels that were glued together from previous shade replacement at ****** **** where customer stated he was previously employed) from the truck, we found the roof track itself held together with a coat hanger and the shade glued in!  Noticing this, we had to contact **** ESP again to gain additional approval to replace the entire track. Track needed to be ordered as it is not a part that Is stocked anywhere but ****s main depot in *******.

  During this time **** came in and made a scene and stormed out of out parking lot almost hitting one of our lot guys and speeding down ************** in our truck. Also during this time **** would not speak with ** only through **** Motor Company which records the conversations on the t dealer portal.  He was completely combative to **** while trying to speak with us.   We would update the **** rep who would speak with us and we let them know where were at in the process which went on for a few days. 

  Customer came and picked up the vehicle the next morning and did not come in and mention any damage to the vehicle which he is stating.   

   

• Initial Complaint

  Date:08/22/2022

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an order with this company on 8/8/2022 and they promptly deducted ***** from my account. I ordered the drivers side roof trim for my 2020 Kia ********* They claimed that Id receive tracking information on my product within 3-5 business days and this never happened. I went to their website and pulled up my order number using my name, address and email information. And then I contacted them via email on 8/22/2022 inquiring about my order. I was informed by ********* that my order had been shipped and was at that time supplied with a **** tracking number. Using this information, I went to the **** website and saw that my order was sent to an ********************** And I live n Georgia. I then screen shot the **** website and informed ********* that they sent my order to the wrong address. I then received a response from ******. Her response was I apologize to hear that, but we did just ship it to the shipping address you provided. *************. I find that hard to believe since I pulled up the tracking information with my address, and when placing my order, my credit card address and shipping address are the same.

  

  Business Response

  Date: 08/23/2022

  Representative contacted customer.  Apologized for mistake.  Customer still wants part.  Part being shipped and tracking number provided.

  Customer Answer

  Date: 08/26/2022

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
  
  Regards,
  
  *********************************