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Business Profile

Hotel Management

Procaccianti Companies, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Hotel Management.

Reviews

This profile includes reviews for Procaccianti Companies, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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Procaccianti Companies, Inc. has 4 locations, listed below.

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    Customer Review Ratings

    1

    Average of 1 Customer Review

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    Review Details

    • Kolya Lynne S

      Date: 12/13/2024

      I observed the following negligence - 3 rooms, 4th floor, 9th floor, 6th floor, all rooms had bedbugs and musty odors (which also indicates bedbugs). ****************************************/workers continue to deny/lie about these claims. Also 2 out of the 3 elevators were broken, and the one that was running was an expired license. The woman at the desk said, "Those aren't our sheets." Really? What kind of a defense is that? In an email management lied - Additionally, we reviewed the photos you provided, and while we appreciate you sharing them, some appear to depict details that dont match our property. - They're the mattress pads/toppers! - And then she went on to say, "I don't think you took those photos today." They are timestamped. While in the 3rd room, the maintenance guy barged in and said, "I just called the police on you, you're going to have to leave!" Wow! That's beyond unprofessional and defensive. He knew I caught many violations and decided to intimidate me into leaving. I waited for the police to arrive and he admitted he never even called them. I'm disabled and autistic and walking around **********, in the dark (I don't see well in the dark), with my forearm crutch, was a very scary situation. The next morning I woke up with a bedbug bite on my right foot. I have never been treated so badly. Providence Hilton/The Prociccanti Group needs to be held accountable for their actions. I find it incredibly insulting for them to continue to deny and gaslight what happened. It's a slap in the face. I know what happened. I'm experiencing PTSD because of all this. Another manager lied saying I wasnt charged (I was!) I attached the invoice they sent and my bank statement. Was it worth it to lie, deny, intimidate, etc? Consumers have more power than you realize. I will never stay at another Hilton property. You didn't just lose me, you lost all my followers online now and in the future.

    Procaccianti Companies, Inc. is NOT a BBB Accredited Business.

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