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Business Profile

New Auto Parts

New Auto Parts, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in New Auto Parts.

Complaints

This profile includes complaints for New Auto Parts, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

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New Auto Parts, LLC has 3 locations, listed below.

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    Customer Complaints Summary

    • 13 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:08/31/2022

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered a part for my car from their website that arrived on 8/25. When the part finally came it did not fit my car, even though they advertised it would. The website states there is a **************************************************************** live chat. When I called them, an automated message says their phone service does not work they must be contacted via live chat. When I tried to use the live chat, its actually just an email, there is no move representative. *** sent multiple emails to them requesting a return and Ive received no answer. Also, on their website theres a return portal but none of the buttons work to click the item you want to return.

      Business Response

      Date: 09/01/2022

      The customers order arrived on 8/25 which was the estimated delivery date provided by our website. Tracking # ************. The customer also received an email on 8/26 stating that a rma (return) had been created for them. Return #CM-413537. The customer never provided a Vin number to verify fitment of the part they ordered. A refund will be issued for the cost of the part once the customer returns the item they ordered.

      Customer Answer

      Date: 09/01/2022

      Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

      i have checked my junk and my regular email. I received no message from them with a return RMA. Also, on the website they ask for the year, make and model of the car to determine fit. If vin is required it should be required on the site. 

      Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.

      FAQ

      Regards,

      Damilola

       

       

      Business Response

      Date: 09/06/2022

      We sent the email to the email address provided at time of order ************************ the customer rma is *********. return address is *********************************************************. We ask for a vin so we can confirm fitment as you know cars with the same year come in different models and trim levels.

    • Initial Complaint

      Date:08/16/2022

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Purchased a 2010 ***** XC90 Center Vent (part number ********) on July 29th from getoemparts.com. Order number ******. The part came broken (in three pieces) on August 2nd.I've sent 4 emails and tried to reach the company via the online portal. They have refused to reply. This address on file is the same for the company.

      Business Response

      Date: 08/21/2022

      A replacement part was sent to the customer direct from ****** A return with a label has been processed

      Customer Answer

      Date: 08/25/2022

      [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

      Better Business Bureau:

      I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 

      Regards,

      ***********************************

    New Auto Parts, LLC is NOT a BBB Accredited Business.

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