Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/16/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  September 9th, 2024, Re-Bath came out to do a 2 Day upgrade, walk-in shower, and a ********** 1, they came in to demo the shower, broke through the wall into one of the bedrooms, damaged the ceiling, and walls, that were just refinished, also broke some tiles on the floor, got some kind of product all over the freshly sealed, and coated driveway.The vanity came with a damaged ******** of the employees, was unruly, and swearing up a storm.They left a terrible mess ********** 2, one of the employees, showed up high as a kite, smelled our home up with marijuana odor, they did a horrible job, damaged more walls, and moldings, and put up substandard materials, with substandard workmanship, terrible caulking job, and could not repair any damage they caused, and the plumbing job was horrible, ended up failing inspection more than once.After 4 days, nothing was resolved properly, and we made complaints.After a week and a half, the job coordinator finally came out, not without a hassle though.He took pictures and notes.Weeks later, they sent someone to paint, and repair, they didnt complete the job properly, and everything still needs to be refinished.Weeks later they sent a couple employees to replace shower walls, and vanity top. They put the new laminate, right over the old laminate, with scratched laminate, damaged.They replaced damaged vanity sink, with another damaged vanity sink, with the hot water handle falling off, not assembled properly.We are at a total loss, and do not want this company anywhere near our home again,There is too much bad blood, and they have not been able to do the job properly, therefore we have to have another company, come fix our home properly.We gave them several chances to make it right, but they were unable to do so.We would like a refund, so we can get our bathroom, walls, ceilings, and driveway fixed *********** wife and I, lost a lot of time from work, much stress and anxiety!

  

  Business Response

  Date: 02/17/2025

  We are aware there were a few issues on this install. We have since done everything in our power to correct any and all issues, which at this point all have been corrected and signed off on by customer (see attached). This project is 100% complete per the signed contract and scope of work.  All permits have been approved and signed off by the city. We will continue to honor our warranty on all products/issues.

  We have a signed contract with this customer for $22,415 of which the customer paid a deposit of $7396. The Customer has not paid their final balance of $15,018.

  At this time due to the customer only paying $7396 on a $22,415 contract, we are denying their request of an $8000 refund. Again, even though the final balance has not been paid, we will 100% honor all warranties claims for this customer. 

  Customer Answer

  Date: 02/25/2025

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  We have had the worst experience ever with REBATH. 
  We gave them several chances to make it right, they havent been able to get it right.
  Our Bathroom is terrible now, with Ceiling and Wall damage, also with Laminate installed over existing Laminate in the shower, with a large scratch on the Laminate, and its bowing out in a couple of places.
  The Vanity sink is damaged almost identically to the original damaged sink, also the Hot Water handle falls off, will not tighten properly.
  The bathroom ceiling and walls, and bedroom wall needs to be repaired and repainted, as well as the freshly sealed driveway needs to be resealed after they made a mess of it.
  We basically just need a refund, so we can get a contractor here to fix everything.
  We gave REBATH plenty of chances, they didnt measure up, they treated us with disrespect all the way through, and we have lost all confidence in their ability to get the job done.
  We never shouldve let them back in our home, after the disastrous day 1.
  Please help us, so we can get our home back in order. Thank you. 

  

  Business Response

  Date: 02/25/2025

  At this point all issues that the customer has listed have been corrected and signed off by customer (see attached).

  This project is 100% complete per the signed contract and scope of work. 

  All permits have been approved and signed off by the city.

  We will continue to honor our warranty on all products/issues. If there are any outstanding issues that the customer did not bring to our attention while we were there, we are more than happy to fix for them.

  We have a signed contract with this customer for $22,415 of which the customer paid a deposit of $7396. The Customer has not paid their final balance of $15,018.

  At this time due to the customer only paying $7396 on a $22,415 contract, we are denying their request of an $8000 refund. Again, even though the final balance has not been paid, we will 100% honor all warranties claims for this customer. 

  Customer Answer

  Date: 02/26/2025

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  [You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  

  THIS *** HAS NOT BEEN COMPLETED TO SATISFASTION, I ONLY SIGNED OFF SAYING THE PERSON DID THE *** THEY WERE ASKED TO DO, WHICH WAS LESS THAN SUBPAR WORKMANSHIP AND OR DEFECTIVE PRODUCTS, AND THERE IS STILL WORK TO BE DONE TO FIX THE DAMAGE THEY CREATED. WE DO NOT WANT $8000.00 DOLLARS REFUNDED, JUST THE AMOUNT WE PUT DOWN FOR THE *** WE THOUGHT WAS GOING TO BE DONE.

  THIS COMPANY, REBATH, HAS GIVEN US NOTHING BUT PROBLEMS SINCE DAY 1, WITH POOR WORKMANSHIP, DISRESPECT FOR OUR PROPERTY, DISRESPECTFUL WHEN TRYING TO TALK WITH THEM TO WORK OUT PROBLEMS, AND LEFT US WITH A MESS.

  I ASKED THE PERSON WHEN I WAS SIGNING, IF THIS WAS ONLY TO SAY THEY WERE HERE AND DID THE WORK THEY WERE ASKED TO DO, PUTTING NEW LAMINATE OVER EXISTING LAMINATE, AND A DEFECTIVE SINK, WITH HOT WATER HANDLE FALLING OFF, AND HE TOLD ME THAT IS ALL IT WAS, NOT SIGNING OFF COMPLETELY.

  WE ARE NOT HAPPY WITH ANYTHING THEY DID ALL THE WAY THROUGH, AND ARE PREPARED TO FIGHT LEGALLY, IF NECESSARY. 

  WE HAVE ENOUGH PICTURES, VIDEOS, AND WITNESSES, TO SAY, THIS HAS BEEN A NIGHTMARE, AND WORST HOMEOWNER/CONTRACTOR EXPERIENCE EVER.

   

  FAQ
  
  Regards,

  ******

   

   

• Initial Complaint

  Date:01/17/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My senior citizen mom *** also a senior citizen can not get our $******** Deposit Back after we tried canceling before 30days because we never were allowed to view read or see a contract as promised in the mail we were forced to initial only a hidden dark black tablet of some sort and we even asked can we please have a business card a reciept anything the man left and said no its ok youll get everything in the mail to read in a few days . We never recieved anything and when I tried to ask for my ******** back they laughed and said theyd be mailing me contract and to this day they never have ! We feel like they are robbers

  

  Business Response

  Date: 01/18/2025

  On 10/14/24 this customer saw our TV and called us to request we go there to give them a quote on a bathroom remodel. We set the appointment to go to their house on 10/17/24.

  On 10/17/24, our sales *** went to their house per their request and showed them what we had to offer. At that time this customer decided they wanted to move forward with their bath project and signed a contract with us. (executed contract is attached to this communication for reference)

  All executed contracts are digital and were immediately sent to the same email address that the customer communicated with us. Per the MA state law, our contracts include a 3 day right of recision, this is all clearly stated in their signed contracts. During this 3 day period, a customer can cancel for any reason without any penalty. When the 3 day recision period ended, we immediately ordered all their special order materials for their project, as the customer requested to have the project completed before Thanksgiving. We also applied and paid for all permits needed for this project with the city. 

  On 11/8/24 all the special order materials arrived to our warehouse. We called the customer to schedule their project. We gave them a date of starting their project on 11/22/24 and being complete on 11/25/24, which would of had their project 100% completed before Thanksgiving per their request.

  On 11/14/24, the customer called us and said they no longer want to move forward with their project. We did explain to them that we already have ordered, received and paid for all their materials for their project and per their signed contract, they would be responsible for all incurred costs for these materials. We tried to explain that it is in their best interest to move forward with the project, they refused and stated they still want to cancel. Per their signed contract, we retained the portion of the deposit they paid to off set the incurred costs. 

  At this time we have 2 options, we can go ahead and move forward with their project per their contract or we can retain the portion of their deposit to off set our incurred costs for their special order materials.

   

  Customer Answer

  Date: 02/20/2025

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  See attached

   

   

  

  Business Response

  Date: 02/24/2025

  As previously stated, we have ordered and received all special order materials for this customers project in which we have already paid for these materials. All we are looking for is to get reimbursed for the costs of these materials. 

  At this time time we are looking to get this closed out by either installing their project as planned or get reimbursed for our costs out of pocket.

   

• Initial Complaint

  Date:05/16/2023

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  2/2023 Re Bath installed bathroom.2/24/23 sent email that tub was making creaking sounds when standing in it 3/10/23 install mgr. looked at tub and said that he would get back with me after coming up with a solution 4/10/23 sent email stating that it has been 1 month and no response from Re Bath 4/11/23 received email from RE Bath stating that install mgr. spoke to his boss about the issue but they are both out on vacation 4/25/23 received email from Re Bath stating that they didn't think it was an issue but they would send someone out and come up with a solution on the spot.5/1/23 email from Re Bath stating that there was a change in plans because they had the wrong house in mind and would send someone out.5/1/23 Re Bath came to the house and drilled holes in the side of the tub and used 2 cans of spray foam. Told to wait 24 hrs before using.5/2/23 Waited 24 hrs as suggested but continue to have same issue. Re Bath said to wait a few more days.5/5/23 send a video with sound to Re Bath & install ************** showing the issue with the tub install.5/12/23 sent email to Re Bath stating no one has responded to my request 5/12/23 received email from Re Bath stating that install mgr is gone for the day.5/15/23 received email from Re Bath stating that the install mgr boss is out of the office today.5/2/23

  

  Business Response

  Date: 05/17/2023

  Hello, We have been in constant contact with ***************. We are trying to resolve any issues. We are just waiting on approval to replace his tub under warranty. As soon as we get the approval, we will be ordering all new materials and replacing.

   

  Customer Answer

  Date: 05/17/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. Will be waiting for the business to get approval from corporate to reinstall tub and panels. Would prefer not to close this complaint until project has been completed satisfactory.

   

  Regards,
  

  
  *******************

• Initial Complaint

  Date:03/11/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This was supposed to be a 3-day job. To remove tile off the wall, get the walls plastered, replace the tub/shower.May *****th 2022 -not completed for 8 days. 2nd day sick call-pushed everything back.Paid for a hotel w/ child and two dogs-didnt have a toilet.-started talking to ******* from re-bath June 15th June 16 - came to fix leak June 27 -came to fix caulking issues Aug 9-message on ReBath app.******* Oct 14th Oct 28 - no call no show Nov 2 - measured sink Nov 22 - no contact w/ job manager Nov 23-********************* called to have us to measure the sink?!Nov 30-request to talk to Bobs boss Dec 1-*********************, boss, reached out-request of top and choice made Dec 14-f/u email with no response Dec 30 - scheduled replacement sick no show Jan 6 2023- caulk & sink Our sink top was broken when it was being removed, told to pick new @ local store. They would it honor our request and use a cheap material instead of stone as our original was.We also needed an emergency visit because of leaking pipes and another scheduled visit after for various other issues (electrical outlets not working, caulking already cracking, etc.). We have not had a good experience in any way with ReBath and hope that you can at least replace the sink to ease some of this disappointment.This project started in May of 2023 and is still not complete. When they came to replace the sink top they failed to replace the sink faucet as they said they would-as they replaced it when they gave us the inexpensive, cheap looking faucet from an item at Lowes or *********** We had requested a single piece faucet/knobs and got a three piece. Their customer service has been horrendous, their quality of work has been horrible-once all payments are received with the 7.8% interest we would be paying over $33,000 for a horrible experience and work.******* only came into conversation when a family member reached out to a friend from ReBath for us.******* was great. ********************* was not *****************

  

  Business Response

  Date: 03/14/2023

  We do apologize for any issues that *** have happened during this project but we have worked with the customer to resolve any and all issues.

  During the process of removing the existing vanity, the existing countertop was accidentally broken due to the way it was previously installed. We took full responsibility and replaced the countertop for no cost to the customer.

  The customer did send us a text message (see attachment) of which faucet they wanted us to purchase and install, so that is what we purchased and installed.

   

  Besides the customer not liking the faucet they picked out, there are no other open issues at the project that we are aware of and the bathroom is and has been fully functional.

  Resolution:

  If the customer is not happy with this selection, we will be more than happy to replace the faucet for no charge. 

  Customer Answer

  Date: 03/14/2023

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  Yes, the sink was replaced however, the original sink was broken on May 23,2022 and the new sink not installed until January 6, 2023.

  Please provide us with confirmation of the request for $15,000 off our loan and 0% financing for the remainder. 

  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  ****

   

   

  

  Business Response

  Date: 03/15/2023

  Hello, We did install a brand new countertop, sink and faucet at the time of your installation in May that was fully functional. It was not until Oct 14 that you reached out to our office that you did not like the countertop that was installed. At that time we agreed to replace it with a custom quartz countertop. Due to this being a custom top we had to template the space and send it out for fabrication. At no time during the entire process were you left without a fully functional countertop and sink. Again, we do apologize for any issues. All issues were promptly taken care of under your warranty. 

  At this time our final offer stands of replacing the faucet with something you like better for no charge to you. 

  Customer Answer

  Date: 03/16/2023

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  Please look back at all of the text message images from our outreach to *********************, provided on the original complaint.  This does not include all of the phone call attempts, as the phone log only stays for a period of time.  Additionally, messages were sent on the ReBath app looking for help.  We should have never had to reach out in the first place.  The fact is, ReBath knew they werent providing the proper replacement and honestly, I believe figured that theres two women in the home so we wouldnt press the issue.  
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  ****

   

   

• Initial Complaint

  Date:12/05/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid $14,000 for my old tub to be taken down and a new one replaced. I also got my bathroom ceiling replaced. The first time they came they installed a panel with scratches on it, and shortly after the sealant around the edges of the tub started peeling allowing water to seep through the back of the tub and into my basement ceiling. They came back with a new panel and in the process of putting that in they broke the shower head and didn't say a word. When I turned the water on in the shower the shower head fell on me. They also went over the sealant again which peeled yet again. The said all I would have to do to my ceiling was sand it and paint it. There were cracks all around the edge that had to be filled in. I had to have someone else come in and finish the work. The sealant is still damaged. They broke my closet door and put their tools on it. They came back to "fix it" and it did work for a little while but is now broken again. I had no problem with the door before they broke it originally. This work was done in July 2022 and it is now December 2022.

  

  Business Response

  Date: 12/06/2022

  Hello, We are very sorry to hear about any issues you may have or had as this is not the experience we want any of our customers to have. Unfortunately in remodeling, issues sometimes happen and as a company we stand 100% behind our work and our warranty. We are always willing and available to correct any and all issues. 

  Anytime that you called for an issue, we promptly sent out a service the to look at and correct the issue. Our service department is tying to reach out to you to set up a date/time to look at and correct any any current issues you may have. If we are unable to get a hold of you, please feel free to reach out to our service department at ************ to set up an appointment.  

   

  Thanks

  Customer Answer

  Date: 12/06/2022

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  [You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  *******

   

   

• Initial Complaint

  Date:11/11/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We signed a contract for a 2-3 day bathroom renovation of our shower and flooring. Unpon completion of the job, the flooring began buckling in places and a kick plate to be installed under the sink was never done. We contacted the warranty department for a ************ materials arrived they came out and said they would need 2 days (the first being to demo the existing floor and to place a self leveling material down that would need time to dry) Two men arrived to complete the work and they smelled of marijuana. At the end of the first day, it was clear that the leveling material was not placed down. An absolute mess was left (picture attached). When they returned the next day they said that they needed a different leveling material and would complete the job that day. They arrived at 8 and left for over an hour at noon because they did not have enough flooring to finish the job. At 4:30 I was told they would need to come back again next week to finish the grouting. Upon seeing the bathroom I noticed further damage done to our newly installed baseboard(pictures attached of what was done) I have been in contact with management with little success. At this point, I want the work completed as outlined in our contract but am also seeking compensation/billing adjustment for the complete inconvenience, wear and tear on our home (glue stuck to our carpets) and the days I have had to remain home from work to accommodate them coming back into my home.

  

  Business Response

  Date: 11/14/2022

   Thank you for reaching out and bringing this to our attention. We sincerely apologize for any issue you have encountered. I will get together with my team tomorrow morning to go over all the details and come up with a complete game plan to resolve all issues to your satisfaction. 
  I will have our service department reach out to you to communicate what the plan is, make sure you are in acceptance and will schedule a date to get it completed.
  I again apologize for any issues and I ensure that they will all get resolved to your complete satisfaction. 
  
  

• Initial Complaint

  Date:11/07/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I hired Re-Bath to install a bathtub and shower, which they did. They also removed the insulation in ****** of the exterior wall, which I saw being taken out of the house. It never occurred to me that I should have been watching the installation of the new insulation. This was discovered when the siding was being replaced on my home, the exterior wall sounded hollow, upon removing the side wall, which I should NEVER have had to do. My bathroom is on a 2nd floor dormer. Needless to say this would have been a costly issue with frozen pipes and ************* issues. I called Re-Bath explained the issue and sent detailed pictures. They offered me a $200 gift card, which I refused. I paid $12000, for this unprofessional overpriced experience. I agreed to this $12000 but I also expected, for that amount, a professional job. If I had not been residing, this lack of insulation would have cost me thousands of dollars, and clearly Rebath would assume no responsibility for it. When the salesperson came to my home, he was nothing but agreeable, but when I called him to have the tub hardware replaced because they did not use the brushed nickel that I asked for and that they did use on the rest of the fixtures, as stated in the contract, the salesperson said hed look into it and that is the last we heard from him. Unprofessional and highly disappointing company all the way around.

  

  Business Response

  Date: 11/14/2022

  Hello, We sincerely apologize for any issues you may have had and would like to get them resolved for you ASAP. We did talk to you on the phone and you explained the situation of 2 or 3 bays were missing insulation when your siding company was working on the side of the house. While we have records and receipts for insulation being installed on your project, we still offered come down right away to put insulation in those 2-3 bays. We also offered to pay you $200 to purchase it (approx. $25 worth of insulation) if you did not want us to do it. Again, we sincerely apologize for any issues and we are trying to resolve the issue. 

   

  Customer Answer

  Date: 11/16/2022

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  [You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  This is not executable, they are not taking responsibility for a major error on their behalf, $200 would not come close to the labor cost, if I had not had the siding replaced I would not have known why the bathroom was cold and why my pipes had frozen. Im angry with the lack of professionalism. 

  
  Regards,

  ******

   

   

  

  Business Response

  Date: 11/17/2022

  Hello, While we do understand our frustration to the issue, we are and always were more than willing to correct any current issues you may have had. We offered to send someone out the same day you called. We can not compensate on an issue that did not happen or have no way of knowing if it even ever would of happened. 

  Our offer stands to either have someone come to insulate the bays that allegedly has no insulation or we can send $200 gift card to purchase the insulation (the cost of the insulation needed is approx. $25) 

  We also stand by all our warranties for your project so if you ever do have an issue, it is covered. 

   

   

  Customer Answer

  Date: 11/28/2022

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  [You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  They are accusing me of removing the siding, exterior plywood and insulation, who would even think of that, there is no common sense to their accusations, and obviously will not except responsibility for their  incompetence, the pictures say it all. 
  Regards,

  ******