Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/23/2022

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On November 14, 2022, I got Recall 227 performed at Grieco Hyundai of Johnston at 3:30 pm. When I got my car back at 4:30 pm, they had forgotten to reconnect the fuel tube so gas was pouring out underneath my vehicle in a large puddle and I almost drove away. The car still smells like gas inside of it. (more detailed events are outlined in the *** attached.)

• Initial Complaint

  Date:10/17/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Extremely dissatisfied with this dealership. Went in an wanted to look at the Hyundai Tuscon, was able to test drive the care. Sales man ****** asked me what price range I was looking for, gave him the price range. Never filled out any paperwork for financing and came back with a price $200 dollars more than what I was looking. AGAIN NEVER FILLED OUT PAPERWORK FOR FINANCING. Then he proceeded to ask me about my credit score and said If I gave him permission to look into my credit he could give me a better idea what the payments would be, so I agreed on credit score only. They came back with only $100 dollars less than what they offered the first time. So I said I was not going into a high price like that and now **** the manager comes over talking to me like I had no clue what he meant. I said thank you and was done. Now I get a letter they are advising me they cannot provide credit to me at this time. AGAIN NEVER FILLED ANYTHING OUT FOR FINANCIAL AND REFUSED ONLY BECAUSE I DIDN'T LIKE THERE CHOICE ON CAR THEY DECIDED WOULD BE A BETTER FIT FOR ME. So bottom line is they gave me a bad credit because I refused car they wanted to give me. I guess I should have listened to the NEWS as they did a story on the scams they run there. Didn't work anyways. I was able to get a car from another dealeship with the payment plan I wanted and same year of the original car I was looking for.

  Business Response

  Date: 10/21/2022

  When ***** was here at the dealership she did fill out a credit application for us to check her credit. When we run a customers credit and they do not accept a line of credit from one of our lenders we are obligated to send out whats called a "Adverse Action Notice". The second line of this letter reads " After carefully reviewing your application, we are sorry to advise you that we cannot provide credit to you at this time or that we cannot provide credit on the terms you requested" In this case we ran *****'s credit but could still not match the terms requested therefore this letter is automatically generated to make sure that you are aware that we ran your credit but you did not take a line if credit from us at that time. This does not affect your score in any way, it sent purely as an information letter to be transparent about our lending process here in the dealership.

  Customer Answer

  Date: 10/24/2022

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  [You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  

  I only filled out a form with my name and social security because they told me that they could let me know what my payments would be and also if they could give me the 84 months.

  They never gave me any lenders information who I would be going with and that was because they wanted to sell me a care I was not interested in. 2 hours to tell me that my payment was extremely high. I requested a certain payment I wanted to pay and they said couldn't do that until the credit was processed and if I had good credit then they could work with me. I do have good credit and came back with a higher amount. So because I didn't want the car they were willing to give me they brought my credit down. They are lying a about showing me a lender information or credit from a lender. How would I refuse a lender when they told me the only thing was I could do the 84 month. I am done with this complaint now. Not worth the aggravation at this point. They can lie all they want. 

  FAQ
  
  Regards,

  *****

   

   

• Initial Complaint

  Date:10/02/2022

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Vehicle purchased on 7/9/22 is still not registered. According to dealership, an employee was terminated, one is out sick and many other excuses. I had to go back in and sign a 2nd loan with a different bank after having the vehicle for 3 weeks. 4 more weeks after that I was informed, only after contacting *******, the executive manager, and countless calls and emails that the wrong lien holder was put on the title and that was the reason. That was 9/6/22. In one of the emails to the executive manger I informed him that the car had a chip in the windshield, 4 minutes after I had pulled out of dealership. I made the salesman aware and he said he would take care of it. I have the pictures and texts to show all conversations. That manager said was sorry about the registration, offered no solution, but asked me to send photos of the windshield then and now, I did. No response since. Almost no one will ************* or return an email, maybe one every 3/4 I send asking for an update. An unregistered vehicle can end up being impounded and while I understand mistakes happen and paper work gets lost this is now 12 weeks the car is still not registered

  Customer Answer

  Date: 10/12/2022

  I have not heard from the business in response to my complaint.

   

  I received no response in regards to to the windshield, the sales man who has ignored me since 7/25 finally did leave a voicemail saying he apologized about the registration and its its still  not done and they hope for the 15th of this month. When asked about windshield I was once again ignored. So in short no progress. 
  The windshield is cracked completely across now. 

  Business Response

  Date: 10/21/2022

  Ms. *********** reg is at the Ny DMV. They have let us know that they are very behind and should be able to get to her reg in the next few days. We have shared this info with ************************* 

• Initial Complaint

  Date:08/31/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought my 2019 Hyundai Tuscon back in November and have had nothing but issues with it the whole time. From the second I bought it, the ** hasnt worked, now it was November so I didnt have it fixed. IN February all the paint tore off the front of the car and most recently, the engine started to make loud noises as well as the car surging will I would drive ( this car has 30k miles on it ) . Now I understand that mechanical issues arent necessarily the dealerships issue but this next part is. On Wednesday 8/24 I dropped my car off to finally have the ** replaced after learning there was a crack in it, when I dropped it off I advised the person who I gave it to, that my engine was making a very loud noise, the car would surge while I was driving and that the engine would rev as if I was stepping on the gas, everytime I turned it onalong with the check engine light being on. Thursday afternoon, the car is picked up, engine light still on and engine still making noise with the notes on the service report stating note no problem found no check engine light no dcts active or in history- test drove and couldnt duplicate concern ( oh as well as stating the car was washed which is wasnt). I also received a Multi-point inspection report done by ******** in service which states that EVERYTHING even the engine air filter, cooling system, radiator, belt, everything under the hood was checked and okay with a *******************. anyways, fast forward to Friday morning the check engine light is still on I call **** who advises me to drop it back off to ****** in which I didnt even make it. My car caught on fire while driving down 295, the gas pedal stopped working and the car was just stopping. I thankfully was able to get over and out of the car to call my dad and triple a as I watched oil pour all out of the bottom of the car. ****** told me that it was Hyundai's manufacturing issues and not their fault.

  Business Response

  Date: 09/06/2022

  I spoke with ****** and apologized for any communication issues on our end. Wedid get her vehicle purchased back by Hyundai Amerca and resolved this issue.