Complaints

This profile includes complaints for Amica Mutual Insurance Company's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Amica Mutual Insurance Company has 47 locations, listed below.

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• 

  Amica Mutual Insurance Company

  100 Amica Center Blvd Lincoln, RI 02865-1156

  
• 

  Amica Mutual Insurance Company

  13810 SE Eastgate Way Ste 160 Bellevue, WA 98005-4441

• 

  Amica Mutual Insurance Company

  600 Southborough Dr Ste 201 South Portland, ME 04106-6915

  
• 

  Amica Mutual Insurance Company

  N17 W24222 Riverwood Drive, Suite 130 Waukesha, WI 53188

• 

  Amica Mutual Insurance

  24651 Center Ridge Rd Ste 525 Westlake, OH 44145-5675

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/14/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased my current policy on September 8th by phone. At the time of purchase the agent only took a down-payment to insure me and never sent me any policy documents, never advised me of my pay schedule, and never advised me of the insurance company to pay my bill with. I received a pending cancelation notice on October 23rd and contacted the agent I purchased my policy with the following day. On October 24th I finally received my policy documents and the other information aforementioned. I am simply asking the insurance company not to hold me liable for the insurance agents negligence in not notifying me of my payment schedule and whom to pay. Cancel the pending order and allow me time to bring my balance to current before the next payment is due on 12/8/2023.

  

  Business Response

  Date: 11/17/2023

  We are writing in reference to the complaint you filed with the Better Business Bureau.
  
  After review of your account, we can confirm the automobile insurance policy was bound by A-Affordable Insurance Agency effective September 8, 2023, yet was not issued in a timely manner.
  
  A payment for the full premium amount was issued to Amica by the finance company, yet was held in suspense awaiting the policy to be issued. During that time, the premium was refunded. We have since contacted the finance company to reissue the funds so that we can apply them to the policy,thus paying the premium in full. 
  
  **************, we apologize for the inconvenience and, as noted, we assure you that your insurance coverage was in place effective September 8, 2023.  Please feel free to contact our office if you are in need of any further assistance.

  Customer Answer

  Date: 01/17/2024

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  
  Refund; This company is claiming that they canceled my auto insurance policy on 11/18/2023. This is not true. Thus company was still responding to my original complaint on this matter. The company responded to my complaint taking ownership for the mishandling of my account. Furthermore I was speaking to my account manager on this policy the week before Christmas. My account manager not only confirmed my policy was active, he slso attempted to take payment for the past due balance that Amica is saying is owed. I am requesting Amica reinstate my policy and clarify that they canceled my policy on or about 12/20/2023 not 11/18/2023; Finish the job 

  

  Business Response

  Date: 01/22/2024

  We are writing in reference to the complaint rebuttal you filed with the Better Business Bureau.
  
  After review of your account, we can confirm the automobile insurance policy was bound by A-Affordable Insurance Agency effective September 8, 2023. The policy was paid in full to Amica by the finance company, ****** Premium Finance. However, the finance company never received payment from you and, as such, policy cancellation was processed on December 20, 2023, with a cancellation effective date of November 18,2023. 
  
  Thank you.

  Customer Answer

  Date: 02/12/2024

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  [You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  *****

  I would like to begin by thanking Amica Mutual Insurance Company for their response. And thank you for clarifying that my policy was canceled on 12/20/2023. I guess my only question is if your company canceled the policy on 12/20/2023Then why did your company not put this cancelation date (12/20/2023) on the correspondence that you sent to the ****************************************? 

  The date your company canceled my policy was 12/20/2023. In November of 2023 Amica and I were in communication about this issue here in the BBB complaint portal. Amica you made it clear that my insurance policy was still active the week of 11/18/2023 when you contacted me that week. (Please see previous correspondence)

  It was vague, misleading and illegal to state to the ************************** that you canceled my policy on 11/18/2023. 

  The misinformation you provided to my state is preventing me from appealing this illegal cancelation because a consumer only has 10 days to appeal insurance cancelation in *************. 

  I am requesting a refund for the monies spent on the down-payment for this policy if you are unwilling to reinstate it. And a correction to the "actual" date of cancelation on the policy. 

  Thank you 

   

  

  Business Response

  Date: 02/21/2024

  We are writing in reference to your ongoing complaint with the Better Business Bureau.
  
  Your automobile insurance policy was cancelled for non-payment of premium to ****** Premium Finance effective November 18, 2023. While the processing date was December 20, 2023, it does not does not change the effective date of the cancellation.   If you need detailed documentation regarding the process date versus the effective date to appeal the cancellation with the **********************, please reach out to A-Affordable Insurance Agency so they can assist you.  
  Thank you.

• Initial Complaint

  Date:11/06/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have patiently waited for this company to issue out payments for about a month now since (Sept-19th) its now (Nov 6th) I dont normally do these things, but this is horrible service. I havent been able to get another vehicle because they havent issued out payments and giving me the run around.. they tell me one thing then another.. I am completely exhausted because I have completed all the remaining documents from my GAP insurance and Im constantly having to call Amica mutual insurance ,and Regional acceptance corporation. The communication is very poor Im constantly having to call and ask whats the status.? and Im getting a response as in saying itll be ***** hours , but no change at all ..this is ridiculous I have to work , but I cant do that until they issue out payments so I can go get another vehicle to get back to work.

  

  Business Response

  Date: 11/15/2023

  Amica has been in contact with the customer regarding the claim and we regret the customers disappointment. Our file reflects payment was issued and we have forwarded necessary documents. We are optimistic the customers lender will continue to work with them to bring this matter to conclusion. 

• Initial Complaint

  Date:11/01/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  11/1/23 On 11/1/23, I called amica life to make a payment. A female representative answered the phone to take my payment information at ****************. The amica female representative was very rude and discourteous over the phone and when I asked the rude & discourteous female for a manager to speak with. The amica female hung up he phone. I need a courteous professional amica manager to call me and, I need amica life to mail to my address on file a receipt for my 11/1/23 payment.

  

  Business Response

  Date: 11/02/2023

  This is in regards to the complaint filed with the Better Business Bureau.
  
  We have reviewed the interaction that was described below and contacted our insured. Based on that conversation, we have mailed the receipt of payment to the address that was requested. At the end of the conversation, we believe all questions and complaints were resolved. Thank you. 

• Initial Complaint

  Date:10/30/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Amicas client was 100% found at fault for rear ending me and they will not cover the cost of my rental vehicle.

  

  Business Response

  Date: 10/31/2023

  We have completed a thorough investigation of this claim. At this time the rental payment has been issued by the handler and we consider this matter closed.

• Initial Complaint

  Date:10/27/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dear Better Business Bureau: On or around September 26, 2023 I asked my auto insurance company, Amica, to increase my liability coverage to the maximum. I spoke with a customer service agent. **************************** (please redact him name) who delayed providing me a copy of my policy even though I requested it and also addressed the policy to the wrong address. Shortly after informing him this was illegal and violated consumer protection law, Amica made the decision not to renew my auto policy. The reason given in the letter was that I was in an accident on Christmas Day of December 2022, where no one was injured and I hit a parked car. An additional reason was given that I did not meet the good driver requirement even though this is not a requirement to maintain insurance. I believe the determination was pretextual, and was retaliation for me exercising my lawful right to complain. In addition, I have a disability and I asked for an extension on my policy. I repeatedly emailed **************** who failed to respond, and so I spoke with a supervisor, *************** (please redact her name). ********** refused to get back to me before my policy lapsed. This is unacceptable to me, because it puts me at risk of being uninsured, and that has repetitional consequences for me. In addition, getting into an accident is not a reason to terminate coverage. Many people have accidents and still have coverage, and the remedy is simply to increase my rate. But I believe Amica has violated consumer protection law. I am submitting a lot of evidence, and have even more which I cannot upload due to technical difficulties.

  

  Business Response

  Date: 10/31/2023

  We are writing in reference to the complaint you file with the Better Business Bureau.
  
  Thank you for taking the time to discuss your policy with us. As noted, we have carefully reviewed your account and confirmed our decision to non-renew your auto insurance policy is in accordance with our established Statement of Underwriting Practice, filed and approved by *******************.
  
  Per our telephone conversation on October 30, 2023, it is our understanding you have placed auto insurance coverage elsewhere. Please feel free to contact our office with any additional questions.

  Customer Answer

  Date: 10/31/2023

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  [You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  *********

   

   

  

  Business Response

  Date: 11/03/2023

  We are writing in reference to the rebuttal you filed with the Better Business Bureau.
  
  We are sorry to hear you feel the way you do, as we strive to provide the best customer service experience to all of our insureds.As we mentioned in our email correspondence dated November 1, 2023, our decision to non-renew your auto insurance policy is in accordance with our established Statement of Underwriting Practice, filed and approved by the *******************.
  
  Please feel free to contact our office with any additional questions.

  Customer Answer

  Date: 11/06/2023

  November 6, 2023
  
  Dear Better Business Bureau:
  
  I do not accept the response of Amica. First, I can now provide the documentation that was missing. An Amica representative contacted me and confirmed that my policy was allegedly canceled because I was in an accident on Christmas Day 2022 when I grazed a parked car, and as I explained, no one was injured because the car was unoccupied. The representative also makes the claim that the good driver discount is a requirement for coverage rather than a discount. The latter statement is not in accord with Amicas own policy document, which as attached, specifically provides the good driver discount is a discount, just like Amica has other discounts, for example, for taking a defensive driving course.  As such, the Good Driver Discount this is not a requirement for coverage. (Ex. A, 1 and 2.) I am also attaching additional documentation from Amica of the alleged reasons my policy was allegedly canceled (Ex. B). 
  
  In addition, the Good Driver policy requires that an individual be licensed for three years, and not have points assigned on the license. I have only been licensed since June 2021 so I would not even be eligible yet since I have only been licensed for 2 years. To my knowledge I have not had any points assigned to my license for any reason and I was just at the *** to update my address, so I think they would have told me because they told me about the parking tickets I owed. I have not even received a traffic ticket. 
  
  As indicated, I am a lawyer and I believe it is highly likely that my policy was canceled because I threatened to report an agent to the BBB for failing to produce the auto insurance policy to me after I requested it multiple times. In fact, the letter in which the policy was canceled is literally dated September 27, 2023, as a subsequent agent herself admits, the day after I wrote the first agent demanding the policy be produced to me (see the previous submissions) and threatening to report him to the BBB if he failed to produce it. When courts look at circumstances like these, they view timing as highly relevant, and it supports the finding of a pretext. 
  
  In addition, Amica has not produced its underwriting documents and many drivers get in accidents and do not have their insurance canceled, including drivers with DUIs. Indeed, I just spoke to someone at my church whose daughter totaled three cars within 3 years and the last one was a DUI and she still has insurance through her same carrier, and they simply raised her rates. As noted by Amicas agent, my auto policy was, in fact, renewed in April 2023, after the claims of the Christmas Day accident had already been settled in February 2023, so Amicas explanation about how the cancelation dates to this accident makes no sense, and the alternative explanation of retaliation based on my complaint is comparatively more likely. 
  
  Finally, Amicas agents have done things like offer me inferior coverage when I did not ask for this, and associate incorrect addresses with my policies after I specifically told them which addresses were correct. I have been very, very clear, and the agents have consistently ignored my requests to correct my policies and my addresses. When I have called them out, some of them have responded with micro-aggressions, such as misspelling my name, or misusing my name in conversation. 
  
  In sum, I believe Amica has canceled my policy as a form of retaliation, which is illegal. In addition, I have suffered concrete damages because my new form of insurance is effectively no insurance at all, meaning I am effectively prevented from driving except for the most essential tasks, and that is a restriction on my ability to be a member of society as a licensed driver that the *** authorizes to drive.
  
  Sincerely yours,
  
  ********* ****************, Esq.  

   

   

• Initial Complaint

  Date:10/19/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Amica stole my money. I went with another home insurance company, Liberty Mutual, in 2021. Mortgage company, ***********, paid Liberty Mutual. Amica still sent request for payment also. The mortgage company policy is to pay, as to not have home owner without insurance and to request refund once issue is resolved. Amica has done thisand requested payment for 2021-22, 2022-23, and tried to do it for the upcoming renewal 2023-24, but was finally caught. I found out they had, indeed been paid, along with Liberty Mutual for 2021-22 and 2022-23. Once the discrepancy had been discovered. I requested the refunds. They asked for and was provided receipts and declaration pages that I was, in fact, insured by Liberty Mutual. Amica is still refusing to refund my payment. I am still having an issue even getting confirmation that the policy has been canceled. I've received no email or **** communication saying cancelation has been completed. What is to stop them from continuing to do this knowing they know the policy of mortgage company??? I believe they are actively intentionally doing this to defraud former customers.

  

  Business Response

  Date: 11/02/2023

  We are writing with respect to the complaint you filed with the Better Business Bureau.
  
  Thank you for advising you had placed coverage elsewhere in 2021 and no longer wished to continue your coverage with us.   We are pleased to advise we have cancelled your policy effective the date your other coverage took effect and the applicable return premium is forthcoming.  
  
  Please feel free to contact our office if you are in need of any further assistance.

  Customer Answer

  Date: 11/10/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have received direct correspondence by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
  
  Regards,
  
  *************************

• Initial Complaint

  Date:10/18/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was very sick and on Family Medical Leave. This is a violation of American with Disabilities Act. I tried to pay the premium as soon as I was well enough. Now, you have canceled me, put me at a huge disadvantage for both getting insurance and being able to afford insurance while on unpaid Family Medical Leave. Please reinstate my insurance,*********************

  

  Business Response

  Date: 10/24/2023

  We are writing in response to the complaint you filed with the Better Business Bureau.
  While we sympathize with your situation, a review of the account and policy has confirmed that the cancellation for non-payment of premium and subsequent denial to rewrite the policy were in accordance with ******* laws and regulations. Our actions were consistent with our business practices and our underwriting guidelines that are filed and approved with the ******* ********** of ********* Services.

  Customer Answer

  Date: 11/01/2023

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 
  

  I ill and on FML and very sick. This has caused an undue hardship, furthermore I pay 5 minths and have a bi-month. I had prepaid most of the month in question. What I owed Amica upon cancellation was a portion of a month, therefore they did not give me the 30 days necessary to cancel me. Please have them reinstate my insurance.
  Best,
  *********************

  Regards,

  ***

   

   

  

  Business Response

  Date: 11/02/2023

  We are replying to your follow-up request with the Better Business Bureau.                           
  
  As previously communicated, after thorough review of your account, we have confirmed the handling of the non-payment cancellation for your policy, including the days notice provided in the cancellation notice mailed to you, were in compliance with ******* laws and regulations. Additionally, the denial to rewrite the policy was in accordance with our underwriting guidelines that are filed and approved with the ****************.
  
  While we understand your frustration, our position has not changed.

• Initial Complaint

  Date:10/09/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 10/2/23, Amica rep ************************************ called me - to advise the Coverage A policy limits on my homeowners policy had been reduced to $216,000 (from $342,000). She went on to say my premium would be reduced by $842.84. I did NOT request my homeowners coverage limit be reduced, so the phone call caught me by surprise.My questions to ***** were:Why was my coverage reduced(?)How did Amica determine my property was overinsured(?)Where did Amica get the replacement costs that determined the new $216,000 AA limit(?)What data source supplied Amica with the new evaluation(?)Have I been overcharged, on prior 10 years when my AA limits exceeded $216,000(?).The issue is... ************************************ was not able to answer any of the above noted questions.On 10/8/2023, I called Amica and spoke to ***********************. I explain my conversation with ***** and him asked the same questions:Why was my coverage reduced(?)How did Amica determine my property was overinsured(?)Where did Amica get the replacement costs that determined the new $216,000 AA limit(?)What data source supplied Amica with the new evaluation(?)Was I overcharged, on prior years when my AA limits exceeded $216,000(?).****** did not answer my questions. He referred me to an attachment he emailed to me.My real concern is whether my home is now UNDER-insured. As prone as north ***** is to tornados, I don't believe Amica is providing me with the coverage to rebuild my home and detached garage should I incur damage. Amica has said I can increase my coverage, that I have that option. But, what prompted Amica to reduce my limits without my knowledge or consent. AS AN INSURED, I WOULD LIKE FOR AMICA TO NOT 'STONEWALL' ME.HOW CAN I BE ASSURED AMICA IS TAKING CARE OF ME?

  

  Business Response

  Date: 10/13/2023

  We are writing in reference to the complaint you filed with the Better Business Bureau.
  
  Thank you for speaking with ** on October 10, 2023.  As discussed, we are re-examining your replacement cost coverage and will continue to work with you to provide the best coverage for your needs.
  
  We appreciate your understanding and your business.  Please feel free to contact us at any time prior to our receiving the inspection if you have any questions.
  
  

• Initial Complaint

  Date:09/30/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In mid July I called Amica to report a change in my renters insurance policy. Because Amica didnt address my needs, I made the decision to cancel the policy IMMEDIATELY.Up today and 3 months since cancellation, Amica continues charging my credit card as my account was set with automatic payment option.Since ending my policy with Amica, I have received renters insurance coverage by a different provider.This has been taking place due to vicious and fraudulent practices at this company. Unfortunately, Amica now employs CRIMINALS. They have access to our personal information and make use of it!IT IS AN ABUSE OF POWER AND FRAUD.

  

  Business Response

  Date: 10/03/2023

  Thank you for speaking to us regarding the complaint you filed with the Better Business Bureau in an effort to express your concerns further. As we have now received your written request to cancel the policy and clarified the effective date of cancellation with you, we will process the cancellation accordingly and return any unearned premium to you. Should you need further assistance, please do not hesitate to contact us. 

• Initial Complaint

  Date:09/22/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I filed a request to have my earthquake insurance reimbursed because I sold my property in July 2023. In spite of many emails and phone calls, I still have not received the premium reimbursement, which is a substantial amount since the policy was supposed to expire in December 2023.

  

  Business Response

  Date: 09/27/2023

  We are writing in reference to the complaint you filed with the Better Business Bureau.
  
  After review of your account, we have escalated communication with our partner who facilitates payment with the ********** ********************* We have confirmed the refund check was issued on August 25, 2023 and it was mailed to your recently updated address on August 28, 2023.  
  
  We sincerely apologize for this inconvenience and will contact you once we have more information to share regarding the check or reissuing the check.
  
  Thank you!

  Customer Answer

  Date: 09/27/2023

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  The CEA does not issue the refund check or handle my policy.  Amica handles the policy and any changes/reimbursement of premium.  I never deal with CEA directly.  I always have to go to Amica, the company that handles earthquake policies for CEA.  Amica is trying to blame CEA when they are to blame.  I know they issued the check, but I never received it and I told them that.  I told them I didn't receive the check a month ago and they still have not reissued a check.  I think they sent it to the wrong address, but they won't admit to it.  
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  Wilca

   

   

  

  Business Response

  Date: 09/28/2023

  We are writing in reference to the rebuttal you filed with the Better Business Bureau. 
  
  We are sorry to hear you feel this way as we strive for a seamless customer experience for those with ********** ******************** policies.  As communicated earlier today, the check has been reissued and mailed to your current address.  
  
  Again, we sincerely apologize for this inconvenience.

  Customer Answer

  Date: 09/28/2023

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  [You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  Wilca