Complaints

This profile includes complaints for Amica Mutual Insurance Company's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Amica Mutual Insurance Company has 47 locations, listed below.

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• 

  Amica Mutual Insurance Company

  100 Amica Center Blvd Lincoln, RI 02865-1156

  
• 

  Amica Mutual Insurance Company

  13810 SE Eastgate Way Ste 160 Bellevue, WA 98005-4441

• 

  Amica Mutual Insurance Company

  600 Southborough Dr Ste 201 South Portland, ME 04106-6915

  
• 

  Amica Mutual Insurance Company

  N17 W24222 Riverwood Drive, Suite 130 Waukesha, WI 53188

• 

  Amica Mutual Insurance

  24651 Center Ridge Rd Ste 525 Westlake, OH 44145-5675

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/17/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I called on 9/15/23 to cancel my home insurance for a home that was sold that day. The home had been insured with Amica since 10/31/12. I had elected the dividend policy sometime in 2021. The dividend policy is significantly more expensive but it is supposed to return about 25%. I was shocked to learn that since I was canceling before the policy renews on 10/31/23, I will not be eligible for the dividend payout.Two issues: 1) Amica never communicated that the dividend policy only pays out dividends if you stay until it renews. 2) I called Amica customer support in the summer of 2023 when I realized that we could potentially be putting the home on the market to ask about exactly this issue. At the time, customer support reassured me that the dividend payment will be prorated if I canceled early. That was why I stayed on the dividend policy when I could have made the switch at that point.Resolutions: 1) I would like Amica to prorate the dividend I am supposed to receive as was communicated to me in the summer of 2023. Alternatively, I would like a refund for the additional amount I paid for the dividend policy since the start of this policy year. Had I been correctly informed about the dividend policy, I would never have signed up for the dividend policy. 2) I would like to make sure Amica communicates this important fact to all customers before they sign up for the dividend policy and train their employees to provide correct information to their customers.

  

  Business Response

  Date: 09/21/2023

  Thank you for making us aware of this issue.  Our review of your case has concluded that you should have received your dividend, and we apologize for the error.  We have been trying to contact you directly to explain further,but in the meantime, we have also taken the necessary steps to issue your dividend check imminently.  We value your business and apologize for this mistake. 

  Customer Answer

  Date: 09/21/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
  
  Regards,
  
  *********************

• Initial Complaint

  Date:09/15/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 2/4/23 I arrived to my home around 10:00 to find severe water damage. This would become my first claim placed with respect to the home insurance policy that I have loyally paid each month with no violations since 2016. At the start, this process was user friendly and ********************** was responsive. Within one week, the week of 2/14/23, I received a voicemail from my adjuster, ******, concerning the amount of restitution concerning the repairs within my home. This voicemail was received while I was working, to which the demographic information concerning my employment was known from the start of this claim. I found this act to be incredibly disrespectful and unprofessional as there was no formal paperwork, breakdown, or layout to which the damage was decided or arrived at legally. It was at this time I decided to bring in a personal adjuster through ********************* located in ******* **. The team with ********************* started to act almost immediately and greatly reduced the stress and anxiety to which had been caused with Amica. It took 3 months for the final amount to be decided on for the repairs within my home. This amount was approximately 5 times the original amount discussed with ******. At this point, the adjuster had changed. Repairs did not begin until July of 2023. In the interim my wife and I were relocated a second time, with the initial being immediately after the discovery of the damage on 2/4/23. This relocation added time to my commute for work (healthcare) to 50/55 minutes 1 way. Again the ability to find a place to live was found by ********************* with little/no help from Amica. The added stress has caused issues w/ my status at work, stress in my personal life, and difficulty with an ongoing personal health issue. Currently, we are lacking the personal property funds to which was defensibly arrived at by *********************. These funds are needed to restore the home internally and despite ongoing situations have been withheld.

  

  Business Response

  Date: 09/19/2023

  Thank you for your feedback.As the individual is represented by a public adjuster, we are required to notify all parties of a response in regard to the provided concerns. We have passed the information along to the claim handler who will be in contact with the appropriate representative. Thank you.

  Customer Answer

  Date: 09/19/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
  
  Regards,
  
  *******************************

• Initial Complaint

  Date:09/11/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  During the week of August *****, Spoke with Amica customer service on claim #***********, regarding the Enterprise Rental and the amount allowed $900. That person stated that if I returned the car early they would refund the remainder of the $900 in the form of a check to me. At that point she determined ****** would be sent to me in the form of a check once Enterprise is paid. ******* then calculated the amount that would be refunded to me by returning the car earlier. After several calls to Amica on the phone about this, spoke with ************************* on 9/11 and she stated those funds are not to be returned to me, despite whatever was stated. Customer returned the car at a prior date from the direction of Amica. Enterprise originally charged ****** , after I spoke with them on the date the car was returned they credited back ***** back to Amica. ******* should be heard clearly in the recordings stating those funds were to be returned to me. Despite what ****** said is the process, someone clearly stated the wrong informaton

  

  Business Response

  Date: 09/20/2023

  Please accept this in response to the customers complaint. Amica went over coverages with the customer and how they apply on 08/24 and 09/11. Accordingly, we paid what was owed under the policy. We will communicate this again to the complainant. Thank you.

  Customer Answer

  Date: 09/20/2023

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  [The customer was told by an ********************** representative that they would return the balance of the allotted $900, totaling $181 if the car is returned early, the customer did so at the urging of the rep. **** customer rep clearly stated that in the call several times. The customer should not be responsible for **********************'s training or the lack of training of their employees. The customer was only clearly following the instructions given by that rep. ********************** states it's not their policy to return the unused amount on rentals but rather only overages.  Then clearly the ********************** rep who stated the opposite was not aware of these standards, so why should the customer be denied what was clearly promised.]
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  ****

   

   

  

  Business Response

  Date: 09/22/2023

  Please accept this in response to the customers complaint. Amica advised the customer verbally and in the policy contract that the coverage in question is reimbursed as it is incurred. Amica maintains we have paid what was owed under the policy.We will communicate this again to the complainant in writing and include the relevant policy language. Thank you.

  Customer Answer

  Date: 09/25/2023

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  [The Amica rep who stated that the customer would receive the balance of rental fees unused on a recorded call is also unware of Amica policy.  That customer rep gave misleading information to the customer,  that cause the customer to return the auto earlier in exchange for the $178 of unused funds which she promised to return to me. Listento the customer rep call log, its very clear what she meant.]
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  ****

   

   

• Initial Complaint

  Date:09/08/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In June of 2023, I filed a homeowners claim with Amica. I have been a customer for approximately 40+ years and have never filed a claim. They sent an adjuster out and she took a lot of pictures of our siding and submitted her report. My claim is on the siding of my house. We had a tornado go through our area last year and we have had high winds and hail. The siding which is no longer made because it was defective, is falling off my house. There were no spacers installed and now the siding is bowing and warping and cracking and peeling. Then we discovered there is a siding board missing all together. Amica adjuster *********************** stated that they would not cover it because it is "wear and tear." I told him I am not accepting no as an answer so he said he would send a forensic engineer out. We waited 2 months for Donan Engineering to come out to our house. He was here for quite awhile and took some pictures. We had a siding person come and give us an estimate and he asked if our siding was still available which it is not. He left and said he would send in the report and we should hear back in a week. I have contacted ***************** 4x regarding the status. It has been 4 weeks since ***** came out. I finally got an answer today, they are not covering it, it is wear and tear. They will replace the 1 board that is missing for $332, but we have a $1000 for a deductible so we get NOTHING. Horrible company to deal with. Then I found out that Donan is a company paid by insurance to say there is nothing wrong with your home, so insurance gets out of paying. I highly recommend doing research before doing business with this company. Think about the money I have paid to them for 40 yrs on car/home and never made a claim. I want my siding replaced and it will be at your expense not mine

  

  Business Response

  Date: 09/14/2023

  Please accept this in response to this customers complaint. Amica investigated the loss and determined that one piece of siding was displaced as a result of the weather event that took place in June 2023. The engineer that inspected concluded that the issue with the siding was a pre-existing and ongoing one due to faulty installation of the siding fastening. We unilaterally and categorically deny any and all allegations that Donan is a company paid by insurance to say there is nothing wrong with your home. Amica completed a thorough investigation of this claim and we feel our handling has been appropriate.

  Customer Answer

  Date: 09/14/2023

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  [You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  ****

  I do not accept this response. 4 neighbors all have siding damage from the tornado that went through. I did not install my faulty siding which is possibly causing structural damage to walls and roof. You clearly did not look at all the pictures. I enclosed what I could as it only allows me to attach a few. I believe you should look at all the pictures unless suffient pictures were not taken. I would be more than happy to provide you with the 40+ pictures i havecas proof. Maybe you should come to my home and see the damage for yourself. Buckling, warping, peeling, molding, falling off the house siding. I reject your reply and won't stop until this is fixed. If this doesn't get fixed you can sure bet you will be getting a bigger claim for the structural damage that is most likely to occur over the winter because of the moisture collecting behind the faulty siding.

  ****

   

   

  

  Business Response

  Date: 09/19/2023

  We have completed a thorough investigation of this claim. We believe our handling has been appropriate to date, involving a *********************** firm to investigate the damages, and at this time there is no change to our coverage decision.

  Customer Answer

  Date: 09/19/2023

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  [You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
  I have had a siding company come out and they tell me differently. It needs to be replaced sooner than later...I reject your response and will keep pursuing this. I will go to media and a lawyer if needed 
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  ****

   

   

• Initial Complaint

  Date:08/29/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My son was rear ended, stuck from behind, in an auto accident. I submitted a claim to Amica. I was told by the auto repair shop to beware that the insurer was filing this as a collision claim and while it was no fault of my son I would nonetheless have to pay higher premiums. The other party was insured and Amica planned to subrogation to them and plan to recover all payments. Even if the party was not insured I've been paying an uninsured motorist coverage. I see no reason that this no fault accident should affect my rates but that was what I was told repeatedly and also by their complaint department. I'm asking that they report that all accidents, even no fault accident in which they have no financial liability, will result in higher rates. I think it's only fair that be in bold lettering on all auto policy billing. To make sure that customers like myself don't inadvertently pay for insurance that's not provided I think this should a check box for the insured to mark before payment.

  

  Business Response

  Date: 09/05/2023

  Thank you for taking the time to speak with the Branch Manager of our ************************* about your concerns. As mentioned, a fully subrogated, not at-fault claim will not impact policy premiums. Also, as discussed, for the state on which your policy is written, a notice would be sent to you at least 45 days prior to the policy renewal if a new accident were to impact the renewal policy premium. We appreciate your input and welcome the opportunity to continue to assist you with your insurance needs.  

  Customer Answer

  Date: 09/05/2023

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  I spoke to the regional manager and he was very helpful.  Unfortunately as would be evident of the prior calls, recorded by AMICA, that isn't what I was told initially . It was clearly stated it would affect my rates irrespective of fault.  After speaking with the manager I felt confident that if they were able to completely recover from the at fault party then rates would not go up.  It was contradictory.  I also remain at risk if they don't do their job of obtaining complete repayment of subrogated charges.  At this point I decided it was safest not to use the AMICA insurance and that I would soley work with the other insurer.   I have paid for AMICA insurance for years.  Since the other company still refuses to accept liability, despite a police report saying the other party was obviously at fault, my son remains without a car.  That is the case even though the insurance I pay for has a rental car provision that should provide a rental car while repairs are made.  In short AMICA has made unclear that using the insurance I pay for won't end up cost me more in the end.  Therefore I don't think it's wise to use the AMICA insurance and maybe that was their point.  Make it is so unclear about the impact on rates that insured parties avoid using their coverage.

  I simply ask that this be made clear in all sales material that no fault accidents may affect your rates depending on the ability of AMICA agents to effectively and completely recover all charge from the other party.

  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  Mark

   

   

  

  Business Response

  Date: 09/07/2023

  First, we sincerely apologize for the conflicting information you received and appreciate you taking the time to discuss your concerns so we could clarify.   Admittedly, claims handling can be complex and policy rating is ever changing, but this is in no way meant to dissuade customers from using policy coverages in times of need.  Your recommendation is under consideration. As a longtime customer of **********************, we genuinely appreciate your loyalty and feedback, and agree transparency helps build trust and understanding of the insurance process. 

• Initial Complaint

  Date:08/25/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Amica Mutual received a letter from my adult son's Farmers insurance agent without his knowledge asking Amica to cancel my auto policy. My son who lives in ******** was on my policy as an "additional driver." I was the policy holder, my address in ***** is the one on the policy and I was the one who paid the premiums. I discovered 8/23/23 that my policy had been cancelled in May when I called Amica for a proof of insurance card.Amica Mutual failed to determine who was the true policy holder and, without checking, cancelled my policy. As a result, I was without coverage for three months, putting my assets in considerable jeopardy. Amica refused to restart my policy at the rate I had been paying because of the three month interruption, triggered by the Farmers agent letter that did not carry my son's signature.

  

  Business Response

  Date: 08/29/2023

  This is in response to your complaint to the Better Business Bureau. 

  Thank you for speaking with us regarding your automobile policy.  As discussed, your policy had been cancelled in error and we apologize for any inconvenience this may have caused you.  Coverage has since been reinstated and is currently in force.
  
  If you have any questions or concerns, please feel free to contact us at your earliest convenience.

• Initial Complaint

  Date:08/24/2023

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I called amica Insurance July 2023 to cancel my auto and Home insurance. August 2023 they sent me a bill after my insurance has been cancelled. I called them to inform Then that I cancelled my Insurance therefore they should not be charging me. They backdated my home car insurance however they will not backdate my home insurance claiming I never chancellery my home insurance when in fact I cancelled the same date I cancelled the auto insurance. This company has been very unprofessional and difficult to deal with. They are charging me $90 because they are saying I did not cancel my insurance. I will like my $90 dollars back.

  

  Business Response

  Date: 08/29/2023

  We are writing in reference to the complaint you filed with the Better Business Bureau.
  
  After review of your inquiry and account, we are working to cancel your home insurance policy as requested August 10, 2023. You have no balance owed to Amica at this time and any return owed to you will be issued shortly. We left a voicemail message for you on Friday August 25, 2023 confirming this information.
  
  We apologize for the confusion and welcome you to contact our office if you are in need of any further assistance. 

  Customer Answer

  Date: 08/29/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
  
  Regards,
  
  *******************************

• Initial Complaint

  Date:08/10/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have two 20-year term life insurance policies. I received a bill for each policy, went online, accessed my policy, paid the bill you sent me, and received a confirmation of payment. A couple months later you are canceling my policy saying it is underpaid. The payment matches the bill, so I am not sure why they are cancelling the policy. They must be trying to illegally cancel customer contracts to force them into paying a higher price.

  

  Business Response

  Date: 08/17/2023

  Please accept this as a response to the Better Business Bureau complaint.
  
  Our insured has a provision on both life policies referenced that will increase the death benefit and premium at particular policy anniversaries.Based on this, our insureds premium had increased beyond what was posted on our website since that amount will only reflect the increase after the anniversary date. We are currently working on a fix for our website.
  
  We had attempted to contact our insured about the outstanding balance when we were alerted to it, but the contact information we had on file was outdated. The phone number was no longer in service and our e-mails went unanswered.
  
  After reviewing this file further, we found another contact number and called our insured. We were able to explain the above information, and our insureds complaint was resolved.

  Customer Answer

  Date: 08/17/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
  
  Regards,
  
  *********************

• Initial Complaint

  Date:08/02/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am contacting the BBB because I have filed a claim through my insurance amica Due to an accident. I chose to have the repairs done at Gerber collision witch is a amica approved shop. After completing the estimate I called verve back to set an appointment for the repairs. After back and forth with amica and gerber. I was informed the the reason I can make an appointment is because someone from amica tampered with the estimate. The person was not authorized to make changes and as a result I can not drop off my car to get the damages repaired. Amica did not inform me of this mistake I found out through gerber. As a a customer I would expect that a business will handle things properly and inform me of the progress of my claim. When I call amica they basically tell me nothing and say that its approved. Amica is not giving me a straight answer.

  

  Business Response

  Date: 08/04/2023

  We are writing in respect to the complaint that was filed with the Better Business Bureau. 

  There was a difference of scope and price between our Direct Repair Shop and the staff appraiser on whether the vehicle was repairable.  The change made to the estimate was related to the head lamp which is not a crash part and would not have to be replaced with OEM parts, as the cost would total out the vehicle. Aftermarket head lamp parts are available and enables the vehicle to be repaired back to the pre-loss condition. The customer is aware and does not want his vehicle totaled. He has since located a shop of choice and arranged for the repairs to begin on 8/21/23.  We consider the matter to be resolved.

• Initial Complaint

  Date:07/25/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  7/25/23 Bbb amica insurance company is not to ever email me. Any and all written communication from Amica insurance has to be mailed to my address on file. On 6/12/23 amica employee ******************* mailed a letter to my address on file and called me over letting me know that-he removed any and all online access to my amica policies due to amica having problems with their online insurance portal. I was never able to login to any amica insurance portals online to access my amica insurance policies. Im a disabled veteran and cannot continue to spend hours in the phone with ******************* and amica tech ****** trying to access amica online. So again, amica employee ******************* stated to me on 6/12/23 verbally and in writing to me. That he removed all of my amica policies online free of charge and I would receive all amica information mailed to my address. I also, just spoke to amica employee ***** and told her what **** did 6/23/23. In addition, I have never given amica any verbal or written permission to deduct $96 from my credit card. This is fraud from amica and my next step is filing with the ************************ and Insurance Commission against amica. I paid all of my insurance policies in full with amica and dont owe Amica anything and I have all my insurance documents I agreed to and previously paid in full to amica.

  

  Business Response

  Date: 07/28/2023

  We are writing with respect to the complaint you filed with the Better Business Bureau.
  
  Thank you for taking the time to further discuss your concerns with us. We are pleased we were able to come to a mutually agreed upon resolution regarding your account.
  
  Please feel free to contact our office if you are in need of any further assistance.