Complaints

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• Initial Complaint

  Date:09/06/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I worked for aramrk in ********** ** for 2 yrs i was in a program called national plus plan money was taking from my check weekly i no longer work for that company and had ****** in my account they sent me a paper of my statement i called them they told me that they would send me some papers to fill out and i send them back in and they would send me a check since i didnt have a bank account to do direct desposit so they asked me to send copy of my ID and social security number so they check never came so i called them to see if they sent my check out when i got someone on the phone they told me that i wasnt in the system so i sent my information in and they say im not in the system and i never got my money

  Business Response

  Date: 09/11/2022

  Good afternoon,
  
   
  
  The National Plus Plan (the Plan) is in receipt of a complaint filed by ********************************* on September 5, 2022.
  
   
  
  ********************** contacted the *********** on July 28, 2022 and requested a distribution application; the application was mailed to him on that date.  On August 8, 2022, the Plan received the completed application along with a copy of Mr. ********** drivers license and social security card (only one is required).  As is required under the Plan Rules, the *********** emailed Mr. ********** employer on July 28, 2022 asking for confirmation of his last day worked; a second request was mailed on August 10, 2022 (please see attached requests).  To date, the *********** has not received a response thus the distribution has not been processed.  I have emailed the employer on this date (September 9, 2022) to again request Mr. ********** last day worked.  Once we have this information, the distribution will be processed.
  
   
  
  Further, we do not have a record of ********************** contacting the *********** for status of his distribution.  I will contact ********************** today to explain the distribution process and address his concerns.
  
   
  
  Please contact me directly to discuss this matter further.
  
   
  
  Regards,
  *******************
  

  Business Response

  Date: 09/21/2022

  Good morning,
  
   
  
  As a follow-up to my email below I attempted to reach ********************** on September 9th by telephone.  I left detailed voicemail messages at 2 phone numbers on record for him; including the phone number referenced in the complaint.  
  
   
  
  I again emailed the employer on September 15th for confirmation of his last day worked. 
  
   
  
  ********************** contacted our office on September 20th for status of his distribution application.  We explained the reason for the delay; he offered to provide his last day work however we cannot accept this information from a participant.  ********************** provided us with a contact phone number for his employer.  Attempts to reach them by phone were unsuccessful.  I again emailed the contact and stressed the importance of a response.  The employer finally confirmed Mr. ********** last day worked via email on September 20th; please see attached.
  
   
  
  The *********** is now able to complete the processing of Mr. ********** distribution and will issue a check representing his account balance, less federal tax withholding, timely.
  
   
  
  Please contact me directly with additional questions. 
  
   
  
  Regards,
  
  *******************