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Business Profile

New Car Dealers

Newport Chrysler Dodge Jeep Ram

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:04/11/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchaced my 2022 Jeep Grand Wagoneer from this dealership on 7/12/23. At the time of my arrival the car was clean, I paid for the Armorall smartshield. I noted that the car had 2 sizable dents on the doors and 2 scratced rims. I was about to call of the sale but the sales person said they would take care of it. I met with the finance person who stated they would go half on the scratch and dent warrenty and that I can also purchace a tire and wheel package that would cover the repairs. I was instructed to wait 30 days for use of the warrenties and they would take care of them. By late August I began to call to schedule and appointment . I recieved an appointment in September. There were several other electronic issues with the car as well as the cooling drivers seat not working. When I was called to pick up the car I was told it was all set. When I arrived nothing was done except the cooling seat. I was told they had to take pictures of the dents and rims as well as order the screens. I was told I would get a call when the screens come in. I had to keep calling them after about ************************************* as the screens were ready and they were replaced. I was told the dents and rims would be taken care of as well. At the time of pick up they were not. They said they could not as they did not hear back from the warrenty. I went over to sales and complained to the manager who stated I would get a call the following week with resolution. I did not. I left several VM with no call back. When I did get a call back I was told the paperwork for the warrenty was not submitted properly so to check back in 30 days and it would be active. I then wrote for help and left several VM between sales and service. This has still not been taken care of. For months I have been waiting to schedule a service appointment for the main screen, the drivers heated seat not working and the scratch and dent from purchace. Left 2 VM last week. Still no call back, no resolution.

    Customer Answer

    Date: 04/25/2024

    I have not heard from the business in response to my complaint.

    i have left several VM over the last few weeks again with no response.

    what should I do now?

  • Initial Complaint

    Date:01/28/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I seen an advertise 2021 Jeep grand cherokee listed for $24,577.00. I called to see if the vehicle was still available and ***** told me he'll check and call me back. ***** minutes later he called and he seen the jeep listed for $34,577.00. I told him I have a screenshot of $24,577.00 and the NEW price he put in of $34,577.00. He admitted the mistake and admitted changing the price. They should hold the price listed on the website. The pictures I uploaded on this form will prove my statement. Is there anything I can do about it?

Newport Chrysler Dodge Jeep Ram is NOT a BBB Accredited Business.

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