Complaints

This profile includes complaints for Ocean State Job Lot's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Ocean State Job Lot

  375 Commerce Park Rd N Kingstown, RI 02852-8420

• 

  Ocean State Job Lot

  20 Mountain Ave Bloomfield, CT 06002-2339

• 

  Ocean State Job Lot

  566 Providence Pike Danielson, CT 06239

• 

  Ocean State Job Lot

  25 Hazard Ave Enfield, CT 06082-3725

• 

  Ocean State Job Lot

  461 Voluntown Rd Griswold, CT 06351-2611

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/08/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to formally express my frustration and disappointment regarding a defective product I purchased from your store on May 18, 2025. The item in question is an outdoor umbrella, which I set up around June 1. On July 2, while attempting to use it, the crank mechanism failed and the umbrella would no longer open.I returned to the store expecting a refund or replacement, as I was well within your clearly advertised 90-day return policy. However, the store staff refused my return, claiming the product was a "seasonal item" subject to a 30-day return period. At no point during my purchase or while in the store was I made aware of this exception. There was no visible signage stating that seasonal items are subject to a shorter return ********* make matters worse, I contacted customer service (*****), and was offered only a 20% discount on a new purchasedespite the fact that the original product broke within 45 days, clearly indicating a quality issue.This experience has been deeply frustrating. The policy discrepancy between what is advertised and what is being enforced feels misleading. Furthermore, offering a minimal discount instead of a resolution adds insult to injury.I am requesting the following:A full refund for the defective umbrella.Clarification on your return policy for seasonal items, including where and how it is disclosed to customers.If this issue is not resolved satisfactorily, I will have no choice but to escalate the matter to consumer protection agencies and post a detailed review publicly to warn other customers.

  

  Business Response

  Date: 07/09/2025

  Ocean State Job Lot offers a generous refund/exchange of 90 days on most items and 31 days on seasonal items. As items are considered a seasonal item, the refund/exchange was denied ast store and corporate levels. **** offered Mr ******** a 20% discount on any umbrella to which he declined. If he would like to take advantage of this discount, he can reach back out and we would be happy to facilitate this for him.

  Customer Answer

  Date: 07/09/2025

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  [You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  *****

   

   

• Initial Complaint

  Date:06/27/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a patio set 5/16/25. It was supposed to be delivered in 2 weeks. I have called several times only to be kept getting told that they are working on it. They have offered nothing for this inconvenience on their end other to suggest to cancel my order. Very disappointed in this store and how they are handling this.

  

  Business Response

  Date: 06/27/2025

  We are very sorry for the delay. We are having temporary supply chain issues that we are working on 24 hours a day to rectify. We have a strong track record of meeting our customers needs and are committed to getting this resolved quickly.
  
  Once it is received by the store, you will receive an order ready for pickup text or email. For any questions about your order, please reach out to your pickup store directly. We thank you for your patience and apologize for the inconvenience.

   

  We have also reached out to Ms *** via email

• Initial Complaint

  Date:06/20/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an order online for outdoor patio furniture for $1,299.99 with a Crazy Deal gift rebate worth the full value $1,299.99 of the item, meaning the full value of the transaction is worth $2,599.98.The website said the ship to store orders typically deliver within ***** days. It has been 27 days. I have called 3 times. The store has told me every time that shipping is delayed, my item is taking longer because it's a large item, or that they just don't know when it will arrive. None of these reasons were listed online prior to purchasing. I need it by July 3. Had I known it would be so long, I would have ordered elsewhere. Based on the info on Job Lot website for ship-to-store orders, I placed the order with ample time. Every time I call, it seems Job Lot and/or its employees cannot or do not care to fix this situation. It is now too late for me to order elsewhere and I need the company to ship my order **** so I can pick it up before July 3. At this point I think I deserve to retain the full value of the crazy deal and a discount on the furniture set for the unreasonable wait time, lack of communication and misrepresentation of services. This is beyond inconvenient, it's borderline fraud. It appears my item may never arrive as no one can answer why the wait or when it will arrive.

  

  Business Response

  Date: 06/23/2025

  We are very sorry for the delay of your special order. We are having temporary supply chain issues that we are working on 24 hours a day to rectify. We have a strong track record of meeting our customers needs and are committed to getting this resolved quickly.
  
  Once it is received by the store, you will receive an order ready for pickup text or email. For any questions about your order, please reach out to your pickup store directly. We thank you for your patience and apologize for the inconvenience.

  Customer Answer

  Date: 06/23/2025

  Better Business Bureau:
  I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # 23498651. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  
  This is the same response I have been given for weeks. It does not tell me when my item will arrive nor does it refund my money. The furniture set was supposed to be delivered in 10-14 days. More than double that time has passed. I upheld my end of the transaction with a prompt payment, OSJL was supposed to honor their end by delivering as stated. They did not. Now they need to make up for their failure with expedited delivery or a full refund of the item and the crazy deal card amount, in the total of $2,599.98 as this was the value of the total transaction. 
  
  
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  
  
  
  FAQ
  
  
  
  Regards,
  

  Andrea

  
  

  
  
  

   

  
  

   

  

  Business Response

  Date: 06/24/2025

  Mrs Shorey's order is at the store ready to be picked up. We have also emailed her with details of this order. We deeply apologize for any inconveniences this may have caused her and her family.

• Initial Complaint

  Date:06/18/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed a online order on 5/31/25 with the understanding the item would be available within 14 days. It is past 14 days and I have not received notification the order is available for pick up. I have emailed the company twice but to date no reply. Inwould like to know the status of my order.

  

  Business Response

  Date: 06/19/2025

  We are having temporary supply chain issues that we are working on 24 hours a day to rectify. We have a strong track record of meeting our customers needs and are committed to getting this resolved quickly.
  
  Once it is received by the store, you will receive an order ready for pickup text or email. For any questions about your order, please reach out to your pickup store directly. We thank you for your patience and apologize for the inconvenience.

  Customer Answer

  Date: 06/19/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
  
  Regards,
  
  **** ********

• Initial Complaint

  Date:06/10/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello, I purchased a recliner at job lot back in mid May. I have the receipts. It was supposed to take a few days to getshipped to the store however Ive still not received the item and was charged instantly for the item. When I inquire about it and customer service, theytell me its still processing. After looking online, I see there are hundreds of people in the same situation.

  

  Business Response

  Date: 06/10/2025

  Ocean State Job Lot is very sorry for this delay. We are having temporary supply chain issues that we are working on 24 hours a day to rectify. We have a strong track record of meeting our customers needs and are committed to getting this resolved quickly.
  
  Once it is received by the store, you will receive an order ready for pickup text or email. For any questions about your order, please reach out to your pickup store directly. We thank you for your patience and apologize for the inconvenience.

  Customer Answer

  Date: 06/10/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
  
  Regards,
  
  ******** *********

• Initial Complaint

  Date:05/06/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  4/17/2025 I PURCHASED AN ARCADE 1UP MS *** MAN 5-IN 1 COUNTER CADE WITH THIS DEAL I RECEIVED ****** IN ***** BUCKS. WHILE WAITING FOR THE MACHINE TO COME IN I USED THE ***** BUCKS ON SOME OTHER PURCHAES FROM *** LOT. I WENT TO PICK UP THE ORDER AND I GOT IT HOME AND IT WOULD NOT POWER ON. I RETURNED TO THE *** LOT IN ******* TO EXCHANGE FOR A REPLACEMENT AND THEY TELL ME THERE IS NO REPLACEMENT THEY WILL KEEP MY BROKEN ARCADE AND MY PAYMENT IS NOT REFUNDED DUE TO ME SPENDING THE ***** BUCKS. I WENT ONLINE TODAY AFTER THAT CALL AND *** LOT DOES IN FACT HAVE MORE OF THESE ARCADES. I WOULD LIKE A WORKING ARCADE IN REPLACEMENT OF THE BROKEN ONE THAT I RETURNED ON 5/6/2025

  

  Business Response

  Date: 05/08/2025

  We do apologize that the Arcade1Up Ms ****** 5in1 CounterCade has not met Ms ***** expectations. Unfortunately that item is out of stock.and are not expecting more in. We would be happy to refund Ms ***** but the amount of a refund is based on the value of the Crazy Deals Gift Card that she receive for the item. For her convenience, I am attaching the Crazy Deals Gift Card FAQ's but the excerpt pertaining to this issue is:

  How do refunds work on purchases that include Crazy Deal Gift Cards?
  Returning an item that came with a Crazy Deal Gift Card:
  
  If returning an item that included a Crazy Deal Gift Card, the unused Crazy Deal Gift Card must be returned in order to receive a full refund. If the Crazy Deal Gift Card has been used, the return will be equal to the unused Crazy Deal Gift Card balance plus the net sale price of the item, after the Crazy Deal promotional discount.
  
  For example, you buy a Crazy Deal item for $20 that comes with a $10 Crazy Deal Gift Card. If you return the item with the full $10 balance on your Crazy Deal Gift Card, you will get a $20 refund. If the Crazy Deal Gift Card has $5 remaining, you will get $15 on your return.

  
  

  Customer Answer

  Date: 05/09/2025

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. The Ocean State website site this machine for purchase today. Why cant they order me a replacement? I was even told that I could not come pick up the damaged return when it belongs to me. This crazy deal offer is just a scam to get consumers to buy because they do not honor what they claim. I have images of this on the website available to purchase but the files are too big to load.

  [You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  ********

   

   

  

  Business Response

  Date: 05/12/2025

  Our customer service department spoke to Ms ***** on May ******. As we are out of stock and unable to reorder her item, she requested the one she purchased be returned to her. We facilitated that request with our Norwood, ** store and believed Ms. ***** to be satisfied. If she has any further questions, she should contact our *************************** at ************, option #3 and then #6.

  Customer Answer

  Date: 05/13/2025

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  [You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.] 

  Thank you for the opportunity to respond.
  While it is true that I picked up the defective arcade machine from the *******, ** location, this should not be considered a resolution to the issue. I did not request the broken item be returned to me as a resolutionI was told there were no replacements available and was left with no other option. I had no intention of returning the arcade machine under normal circumstances, but upon assembling and attempting to use it, it was clearly defective.
  The stores position that I am not due a refund because I began using the promotional Crazy Deal credit prior to receiving the machine is unreasonable. The Crazy Deal was advertised as a bonus for making the purchasenot as a condition that voids my right to return or receive a working product. I acted in good faith based on their promotional offer, but I was ultimately left with a defective product, no replacement, and no refund.
  This has left me with a non-functional machine that I paid $199 for, under the promise of a valid transaction, and I feel strongly that this constitutes a deceptive business practice.
  I am seeking either:
  1. A full refund for the defective product, or
  2. A functional replacement of the same or equivalent value.
  

  I appreciate the BBBs help in resolving this matter fairly.

  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  ********

   

   

  

  Business Response

  Date: 06/02/2025

  We were unable to offer Ms ***** a refund as stated due to her exhausting the Crazy Deals Gift Card.  Ms ***** received her $199.99 **** and used it to purchase an additional $199.99 in merchandise. We always recommend not using the **** until your item arrives, make sure it meets your expectations as that does affect any refund amount. Ms **** exhausted her card prior to her merchandise arriving at the store.

  Crazy Deals Gift Card Refund Information:

  How do refunds work on purchases that include Crazy Deal Gift Cards?
  Returning an item that came with a Crazy Deal Gift Card:
  
  If returning an item that included a Crazy Deal Gift Card, the unused Crazy Deal Gift Card must be returned in order to receive a full refund. If the Crazy Deal Gift Card has been used, the return will be equal to the unused Crazy Deal Gift Card balance plus the net sale price of the item, after the Crazy Deal promotional discount.
  
  For example, you buy a Crazy Deal item for $20 that comes with a $10 Crazy Deal Gift Card. If you return the item with the full $10 balance on your Crazy Deal Gift Card, you will get a $20 refund. If the Crazy Deal Gift Card has $5 remaining, you will get $15 on your return.

   

  We would be happy to provide Ms ***** with a gift card for this inconvenience. If she can provide mailing address, we will get that right out to her.

  Customer Answer

  Date: 06/03/2025

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  [ They keep saying that I returned the merchandise with no intentions on keeping it like it was a plan on my end to receive and additional $199. Ocean State Job lot sold me a defective product. At no fault of mines and because you sold a defective product that you no longer have in stock when the website says that you do I have to suffer the consequences? Ocean state is not willing to accept any responsibility for this. What is the dollar value of the credit Ocean State is offering?
  
  FAQ
  
  Regards,

  ********

   

   

• Initial Complaint

  Date:04/14/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Item original price $79.99 Flyer in front of item stated:Buy rug at $54.99 & get $25 Crazy cash or whatever its called.I pay $79.99 and get a $25 gift card.Make it make sense. You just gave me my money back with restrictions! Now if you charged me $54.99 and then gave me a $25, now THAT a deal. You think youre slick with it.

  

  Business Response

  Date: 04/15/2025

  Ocean State Job Lot offers Crazy Deals Gift Cards for many items. This is not a discount program but a promotion where you receive a gift card to use at a later date. The amount earned may vary by promotion. We have attached our Crazy Deal FAQ's but the excerpt pertaining to this question is:

  "Why was I charged for a free Crazy Deal Gift Card on my receipt?
  When you participate in a Crazy Deal promotion,you are charged for the price of an item and you are also charged for the purchase of a Crazy Deal Gift Card. The purchase of the Crazy Deal Gift Card triggers an instant digital coupon discount (equal to the Crazy Deal Gift Card purchase amount) against the retail selling price of the item. Your net cost is the same, but our registers process the transaction this way in order to comply with state laws regarding promotional discounts and gift cards.
  
  Each state has its own individual rules for sales and use taxes. Consequently, in order to be compliant with any applicable state rules around Crazy Deals, please see below for the parameters in the applicable states.
  
  ***********: Pursuant to *********** Policy Statement 2007(5), when items purchased in conjunction with a Crazy Deal discount that offsets 100% of the retail item price of an item, Ocean State Job Lot will charge $0.01 for the Crazy Deal item. Therefore, in ***********, for the purchase of an item with a 100% Crazy Deal, the item price is $0.01 and the Crazy Deal Gift Card price is $0.01 less its face value. However, the Crazy Deal Gift Card can be redeemed for the full face value. The $0.01 sales price includes the sale tax and is "tax included." Pursuant to *********** law, for tax inclusive sales we maintain records to show separately the actual price of such sales and the amount of tax paid thereon and if requested we will furnish you with a sale slip or other like evidence of the sale showing the tax separately computed thereon."

   

  With any additional questions, please reach out to our *************************** at ************, option #3 for corporate office and option #6 for customer service.

   

• Initial Complaint

  Date:02/21/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I responded to a marketing email from Ocean State Job Lot (OSJL) offering a "Crazy Deal" for full price credit on a 'Bamboo 3-tier Shoe Rack', available for pick-up at the *******, MA store. I have shopped with **** for many years, have an account in their system & have always been given a physical "Crazy Deal" card when making "Crazy Deal" purchases. When I received notice that my item was available for pick-up & went to the store, the clerk said that they no longer gave physical cards for "Crazy Deals" & that I would receive credit on my OSJL account. When the credit did not appear, I went back to the Foxboro OSJL. The **************** desk employee tried to be helpful but was puzzled. She tried to get into my account & unsuccessfully tried to call the customer service number for guidance. Finally she gave me the number & suggested I try to call myself. I did so & after multiple attempts finally got through to someone today. I was informed that while I had an in-store account, an on-line account was required for this type of ********** there was nothing that could be done, unless I wanted to return the item, after starting an on-line account & purchase it again. I find this unacceptable and appears to be a **************** This feels like I have been taken advantage of and I wonder how many other elders have been subjected to this ploy.

  

  Business Response

  Date: 02/21/2025

  It was explained to Mr ****** that to receive a Crazy deals Gift Card equal to the amount of his purchase, he would have had to create and be logged into his account. I have attached our Buy Online Ship To Store FAQ's for review. The excerpt pertaining to this states:

  Can I shop online without creating an account?
  Yes! If you're not an Insider already, and don't want to create an account, you can process an
  online transaction as a guest. Please note that guests will not be eligible to receive most
  online promotions.

  I have also attached the Buy Online Ship to Store process. This is what the customer will see when placing their orders as a guest. 

   

• Initial Complaint

  Date:02/05/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am reporting a retail business that should be avoided by consumers. My story found within the explanation of my complaint demonstrates why the better business bureau should support my position and take appropriate against this despicable company.

  

  Business Response

  Date: 02/06/2025

  Ocean State Job Lot stands by its actions and does not tolerate abusive, profane or aggressive conduct towards its associates under any circumstances.  

• Initial Complaint

  Date:01/16/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a Purple mattress from Ocean State Job Lot on 1/15/25 for $850.00, and upon opening it, I realized the mattress was defective. All the edges are pancaked and refuse to inflate. I called their corporate representative and they said thats too bad. There is no return or exchange on that item. Essentially, you buy this at your own risk. I talked to the store manager and he said, even we dont know if they are bad. You have to open it to find out, but if you open it, you cannot return or exchange it. Again, you buy at your own risk. Everything about this seems misleading and deceptive. How can they sell a product to which they cant guarantee if its good? To where you have to open it to see if its good, but if you open it, they wont take it back. I have to now eat that $850 price, because the mattress is unusable. If I wanted a lottery ticket, Id buy that. I shouldnt have to play the lottery on an item from a store. This feels wrong

  

  Business Response

  Date: 01/17/2025

  Mr ******** purchased this mattress on 1/15/25. He called our corporate office to state it had not fully expanded. He was reminded that the item was a final sale once opened, the sign posted in store and taped to every mattress purchase is attached. He was never told  thats too bad. There is no return or exchange on that item. He was asked to give it another 24 hours and was told that even though the sign is there saying it is non returnable if opened, we would reach out to our buyer to see if there was anything we could do for him. His information was gathered so if he needed to reach back out to us, anyone could assist him.