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Pipes and Smokers Articles

White Horse Vapor Stores, LLC

Headquarters

This business is NOT BBB Accredited.

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Reviews

This profile includes reviews for White Horse Vapor Stores, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

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White Horse Vapor Stores, LLC has 7 locations, listed below.

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    Customer Review Ratings

    3.25

    Average of 87 Customer Reviews

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    Review Details

    • Peter H

      Date: 08/21/2024

      Peter H

      Date: 08/21/2024

      I recently had an issue with an item ordered from White Horse Vapor. Their customer service was prompt, responding within hours, and they completely resolved the issue.

      White Horse Vapor Stores, LLC

      Date: 08/21/2024

      Hi *****, thank you for your kind words! Were glad to hear our team resolved the issue quickly. If you need anything else, just let us know! Happy vaping!

    • Mollie W

      Date: 08/11/2024

      Mollie W

      Date: 08/11/2024

      I have ordered from maaaany vape shops over the ************ even come close to the level of customer care that ********************************************* provides. From answering questions regarding order tracking to product use & everything in between.. In a world full of so much negativity, thank you for always going above & beyond. The kindness shown isnt a strategy, its just simply what they do! And THAT is what separates them from the rest. <3

      White Horse Vapor Stores, LLC

      Date: 08/15/2024

      Hi ******! Thank you for the fantastic review! We're overjoyed to hear our customer care stands out and makes a difference. Your kind words inspire us to keep going above and beyond. Thanks for choosing White Horse! ??

    • Lori P

      Date: 07/31/2024

      Lori P

      Date: 07/31/2024

      White Horse is the absolute best company I have ever dealt with. Their products are top of the line, their prices are unbeatable, their shipping speed is insanely fast but the most amazing thing about this company is the people who work there. I have never had someone from a company personally contact me because an item I ordered was out of stock and they wanted to see if together we could come up with an alternative that would make me happy. I have dealt with one particular employee, ******, several times and he has gone above and beyond every time to help me. I dont know where White Horse found him but they are lucky to have him. The customer service team helped me with an issue even though I had waited months to open the box to realize that there was a problem. Most companies would be like too bad so sad.. not White Horse.. they gladly helped me with my problem. It is so refreshing to deal with people who are friendly, helpful and clearly enjoy their jobs. I honestly cant say enough great things about this company. If you are looking to buy vapes online White Horse is where I would 100% recommend going!!! You will not be disappointed!!! Thank you White Horse for being a great company who cares about your customers.

      White Horse Vapor Stores, LLC

      Date: 08/15/2024

      Hey ****! Thank you for the amazing review! We're thrilled to hear that our products, pricing, and, especially, our teamlike Justinhave made such a positive impact. Your feedback about our customer service and support means a lot to us. Were grateful for your recommendation and look forward to serving you again!

    • Lisa J

      Date: 07/10/2024

      Lisa J

      Date: 07/10/2024

      Shipping takes too long I'm no longer impressed and I won't be ordering from them again

      White Horse Vapor Stores, LLC

      Date: 08/15/2024

      Hi ****, Im really sorry to hear about the shipping delays youve experienced. We strive to improve our service and appreciate your feedback. If theres anything we can do to make this right, please let us know. We hope to have the chance to serve you better in the future.

    • Christopher A

      Date: 07/10/2024

      Christopher A

      Date: 07/10/2024

      I'm leaving a good review because White Horse has treated me well on multiple orders. I had one order delayed a long time ago and they credited shipping and have since seemed to update their policy. If something is delayed they split the order instead of holding which is extremely nice. Shipping is now always fast. **************** is has reached out to me on an out of stock item and asked I'd like to replace it with something in stock. And the one issue of a defective item was quickly handled and they issued me credit. And best part. Calling customer service you get a real life human.

      White Horse Vapor Stores, LLC

      Date: 08/15/2024

      Hi *****, thank you for your wonderful review! We're delighted to hear you've had great experiences with us and appreciate our efforts to improve service and shipping. Your feedback means a lot and encourages us to keep up the good work. Thanks for your support!

    • Joe T

      Date: 06/06/2024

      Joe T

      Date: 06/06/2024

      Exceptional customer service, prices and shipping speed. I have found every representative to fast in their response and kind.

      White Horse Vapor Stores, LLC

      Date: 06/07/2024

      Hi ***, thank you for your kind words! We're delighted you had a great experience with our service, prices, and shipping. We look forward to serving you again! Happy vaping!

    • jen p

      Date: 06/06/2024

      jen p

      Date: 06/06/2024

      I don't think they deserve any stars. I purchased their products a few different times. You get what you pay for that's fort sure. They do not last as long as if you were to buy at a regular vape shop. I also paid extra shipping to receive my order faster which I did not get any faster! I was told by customer service that it doesn't matter if you pay extra it still ships ground. Well why would they have an option to pay extra if that is not the case. I also was told there was nothing they would do about it.

      White Horse Vapor Stores, LLC

      Date: 06/12/2024

      Hello ********, I'm sorry to hear about your disappointment with your recent order. I wanted to clarify a few details: your order was fulfilled within one day and shipped out on May 30th. Unfortunately, holidays and weekends do not count toward the shipping time, and we do not control the package's speed once it's handed off to the carrier. Your order was delivered on 6/4. Without counting the weekend, it was delivered within 3 business days. We appreciate your understanding and are here to assist you with any further concerns.

    • Steve R

      Date: 06/03/2024

      Steve R

      Date: 06/03/2024

      Excellent product, excellent shipping terms, excellent customer support! I highly recommend this company to anyone who currently vapes.

      White Horse Vapor Stores, LLC

      Date: 06/12/2024

      Hi *****, thank you for your feedback! We're glad to hear you enjoyed our product, shipping, and customer support. Your recommendation means a lot to us.

    • David F

      Date: 05/22/2024

      David F

      Date: 05/22/2024

      They are misleading customers with their Non-Ice product page. After ordering from this section, I discovered the products actually do contain menthol/ice. Why mislead customers? This is no way to retain customers. I won't be ordering from them anymore. To make things worse, they haven't responded to my inquiry about this issue. What a scam! Fix your website and stop misleading customers!

      White Horse Vapor Stores, LLC

      Date: 05/29/2024

      Hi *****, 

      We apologize for the confusion with our Non-Ice product page. Our team has reached out to you regarding this issue. If you need further assistance, please contact our customer service at **************** Thank you for your feedback, and we are working to improve our website.

    • Sarah S

      Date: 04/21/2024

      Sarah S

      Date: 04/21/2024

      White Horse Vape continues to exceed my expectations. I was confused about their expedited shipping policy and had reached out to their customer service because I thought my package was late. I had paid for expedited shipping and was asking for a refund since I thought it was taking too long. The employee who responded back was very kind and explained their policies, letting me know that I was mistaken, but that they would refund me the extra fee anyways! I couldn't believe it. I was more than happy to accept responsibility of not reading the fine print, but White Horse Vapor did so instead. I'm very pleased with the way the situation was handled and I'm happy to continue buying all my disposable vapes exclusively from White Horse.

      White Horse Vapor Stores, LLC

      Date: 04/24/2024

      Hi *****, thank you for sharing your experience! We're committed to providing excellent service and ensuring our customers are satisfied. We're glad our team could assist you promptly and resolve the issue to your satisfaction. We appreciate your continued support and look forward to serving you again!

    White Horse Vapor Stores, LLC is NOT a BBB Accredited Business.

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