Reviews

This profile includes reviews for White Horse Vapor Stores, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  White Horse Vapor Stores, LLC

  1375 Mineral Spring Ave N Providence, RI 02904-4638

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  White Horse Vapor Stores, LLC

  1483 Mineral Spring Ave N Providence, RI 02904-3131

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  White Horse Vapor Stores, LLC

  1 Providence Pl Providence, RI 02903-1739

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  White Horse Vapor Stores, LLC

  35 E 5th Ave Columbus, OH 43201-4531

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  White Horse Vapor Stores, LLC

  9296 Westheimer Rd Ste 132 Houston, TX 77063-3532

Review Details

• Review fromAngel L H

  Date: 04/14/2023

  1 star

  Angel L H

  Date: 04/14/2023

  I have been purchasing every month. One month I ordered need a vape to a mess and a fire hazard. I cleaned off the vape put it back in the package after trying it once and it sounding scary. I contacted *32303634343334333439**373432313232303232* for a replacement. Well that was well over a month ago I was told I would get a replacement after they did an investigation and if the device was found negligent. Ive heard nothing. And I packaged it up nicely with a return label. Out of good faith Ive still been ordering my from them but maybe I should find someone else. Angel *

  White Horse Vapor Stores, LLC

  Date: 04/17/2023

  We have reached out to the customer and offered a resolution!

• Review fromJerel S

  Date: 04/08/2023

  1 star

  Jerel S

  Date: 04/08/2023

  Was sent a defective Dragbar F8000 was given a $14 gift card and told to spend $30 more for free shipping even though they sent me bad product.

  White Horse Vapor Stores, LLC

  Date: 04/11/2023

  Thank you for bringing this matter to our attention, *****! Your business is very important to us, and we value you highly as a customer! Here at ********************************************************************, we purchase all of our products directly from the manufacturer. On the off chance that a customer receives a defective device, we have a ten-day return/credit policy set up so that customers can report issues and receive compensation for their defective item. We, as a company, would never knowingly send our loyal customers defective products because we understand how frustrating it is to receive a product that is malfunctioning. We sincerely apologize that you received a defective product, but we are glad to hear that you received compensation for your item! 
  

  Warmest Regards, 

  - ******

• Review fromStephanie M

  Date: 04/03/2023

  1 star

  Stephanie M

  Date: 04/03/2023

  I placed the order on the weekend and knew it wouldn't be processed until Monday. The money was taken out of my account before my age had been verified. This company doesn't trust their own verification process because they wanted a picture of my ID. I've never had money taken from my account before product was being shipped. Had to answer 3 emails to cancel the order then was told it was being sent to order cancellation department. How long is that going to take? They took my money in a matter of minutes but it will probably take days to get my refund if I get it at all. Buyers beware

  White Horse Vapor Stores, LLC

  Date: 04/04/2023

  Thank you for bringing this troubling matter to our attention, *********! Your business is very important to us, and we value you highly as a customer! We received your cancelation request on 4/3/2023, and we promptly processed your cancellation and refund. Depending on your financial institution, your refund can take up to 3-5 business days to return to your bank account. The ** verification process that each customer must complete can be a tad sensitive at times and in some cases will need a set of human eyes to look at an ** for verification approval. The database that we use to verify **s is in connection with the REAL ** database. Since the ** that you provided was not a traditional driver's license, the ** verification system had trouble verifying your identity. Our company accepts all state and government-issued **s regardless of whether it is a driver's license or simply an identification card. When placing an order with us, funds are instantly withdrawn and processed as a way to secure a hold on the items in your order. If we suspect that a minor is trying to place an order with us based on a lack of identification, we will automatically cancel their order without hesitation. We sincerely apologize that It took three emails to cancel your order, please know that we take pride in our customer service and that we are constantly looking for ways to improve our customer experience.Best wishes,-******

• Review fromNadine B

  Date: 03/29/2023

  1 star

  Nadine B

  Date: 03/29/2023

  I ordered from them before and had no issues placed an order again for the same ELF BAR Clear and ***** Mint and others they are making **** upset stomach and diarrhea. Ill never order from them again. Cheaper isnt always good obviously. I shared them with s friend and he had the same issues

  White Horse Vapor Stores, LLC

  Date: 04/03/2023

  I reached out directly to the customer, and I am now currently waiting to receive their correspondence!

  White Horse Vapor Stores, LLC

  Date: 04/04/2023

  Thank you very much for bringing this unpleasant matter to our attention, ******! Your business is very important to us, and we value you highly as a customer! We sincerely apologize for the bodily discomfort you have experienced, this is not a typical experience for our customers and we have made note of this situation. Our products are shipped directly to us from the manufacturer, we do not purchase our products from unknown vendors. Our items are priced competitively when compared to other online vape retailers. Here at White Horse Vapor, we believe that each and every customer should be able to have access to a vape that has not been overpriced. We sincerely apologize that you had to go through such a terrible experience, please know that we take pride in our products and that we would never put counterfeit products on our website that *** harm our customers.Warmest regards,-******

• Review fromTiffany D

  Date: 03/18/2023

  5 stars

  Tiffany D

  Date: 03/18/2023

  Have used White Horse Vapor for a few orders so far and had nothing but amazing experiences. The only suggestion I would give is to keep my kadobar flavors in stock like the cran apple and watermelon *****! The customer service and shipping time and updated info is spot on!

  White Horse Vapor Stores, LLC

  Date: 03/29/2023

  Thank you so much for your kind words, *******! We are elated to hear that your experience with White Horse Vapor has been nothing short of phenomenal. We strive to provide the utmost customer care, and we are so pleased that our efforts as a company are being well received. Customers like you are the reason we're in business, and we greatly appreciate your loyalty as a continued patron. Regarding your suggestion, we will do our absolute best to restock our popular sold-out flavors. We look forward to not only serving you but to provide you with the best that White Horse Vapor has to offer!

• Review fromAmanda M

  Date: 03/16/2023

  5 stars

  Amanda M

  Date: 03/16/2023

  I will purchase from this business exclusively! Not only do they have great products and prices, they have phenomenal customer service as well. I had an issue with a vape in my most recent order and put my first call into their CS team. I was helped by, hands down, the best CS agent I've interacted with in my lifetime. ****** assuaged my concerns, took me step by step through how he was fixing it, rectified the issue immediately, and had me smiling and laughing by the end of the call. He truly went above and beyond the call of duty, showed me kindness, and made a usually difficult part about being a consumer easy and enjoyable. You can tell he truly believes in his job and his company and wants what's best for everyone involved. The company had me as a loyal customer before, but he solidified that forever!

  White Horse Vapor Stores, LLC

  Date: 03/16/2023

  Thank you so much for letting us know, ******! We are pleased to hear that ****** was able to take care of any issues that you have. We pride ourselves on having an excellent customer service team, and they honestly will do anything they can within our policy guidelines to ensure that our customers are satisfied. Unfortunately, sometimes they have answers that our customers don't want to hear, but primarily we are able to turn negative experiences into positive ones. Many of our employees are customers as well, so it's important to us that you receive the same level of care that we would also expect to receive as a customer. We believe firmly in treating others as you'd like to be treated, and we're glad that ****** hit the **** for you!We look forward to serving you for many more orders to come!

• Review fromBridget K

  Date: 03/10/2023

  5 stars

  Bridget K

  Date: 03/10/2023

  I LOVE white horse. I saw some other negative reviews and I bet people are more motivated to come on here and talk about a bad experience than a good one. That being said *** ordered from them a dozen times and have had nothing but amazing experiences. I live in ****** and my orders come in 2-3 days every time. Always packed perfectly and accurately. One time there was a slight hiccup and I got the wrong flavor and they immediately got back to me with the offer of a gift card or refund. I chose gift card bc I order from them so much. Dont give much credit to these bad reviews. I wish I could post a picture of all my orders with this review bc sometimes I think good reviews are fake. But Im def a real user anyone can email me at bridgetthetiger@ gmail.com

  White Horse Vapor Stores, LLC

  Date: 03/16/2023

  Thank you so much for the kind words, *******! We're so happy to hear your experience with us has been wonderful and we look forward to your continued satisfaction. People are often quick to take to platforms to discuss negative experiences and while some of them have merit, many of the complaints that we receive are due to carrier issues with weather delays, lost packages, and things that are simply out of our control. We strive to correct any problems or issues provided that we are contacted in the timeframe of our policies so if you ever have an issue, just reach out and our awesome customer service team will do everything in their power to make sure that you're taken care of. Thank you again for your kind words. Happy vaping!!

• Review fromMichael C

  Date: 03/07/2023

  5 stars

  Michael C

  Date: 03/07/2023

  Excellent business. Very helpful staff. Delivery is always lightening fast. Prices are better than the local vape shops. Love them.

  White Horse Vapor Stores, LLC

  Date: 03/09/2023

  Hi *******!We're thrilled that your experience with us has been excellent. We strive to make customer satisfaction our #1 priority. Thank you kindly for taking time out of your day to share your opinion; it's very rare to see people use these platforms for their POSITIVE experiences. We will continue to do our best to retain your loyalty. Thank you for being a valued customer, *******. You rock!!

• Review fromDM M

  Date: 02/24/2023

  1 star

  DM M

  Date: 02/24/2023

  Was super excited placed my first order ever ordering online thinking I was going to save myself some money and time. First vape out of the two I ordered straight out of the package did not work right. It did not shut off in between puffs. It sounded like it was sizzling. I emailed customer service and was told they could send me a label to return the product and once they saw it was in route from the tracking they would issue me an account credit of less than what the product cost. No option for refund or any other options actually. Thats unacceptable, the product I paid for was defective. That is not my fault and should not cost me out of my pocket to have to replace it for more than I originally paid. Also, it was a refund in an account credit, as if Im gonna purchase from them again. ** I received a response as I was typing this that they calculated the amount that they were to credit me back in correctly. They credited the right amount to my gift card. In other words, a store credit. So unless I order from them again I cant even use it. Not to mention I would have to spend a certain amount to get free shipping or it would cost me even more than my original order. I would not recommend

  White Horse Vapor Stores, LLC

  Date: 02/24/2023

  We're happy to hear that the other vape in your order is working as intended. As for the original defective you received, the store policy is that we receive the defective item in question back so it can be QA tested in-store to determine whether the product was defective and, if so, in what way. It's very typical for a store credit to be issued once we see the defective item is in transit on its way back to us, and many companies operate under this standard. You should not incur any cost, as we will send you a prepaid label to get the item in question returned to us. We're delighted to hear that you received the correct value of the defective vape. You are able to use that at any time; it won't expire. If it's more convenient to utilize when we do the storewide shipping with no minimum purchase, we highly encourage you to hang onto it so you can use it to your advantage during these sales. As long as we are contacted within the return policy timeframe, we will always do whatever we can to correct any issues with orders. Looking forward to hearing back from you!

• Review fromKyle H.

  Date: 02/09/2023

  1 star

  Kyle H.

  Date: 02/09/2023

  Ordered ************************************************************************ will even take a charge. I sent them three emails. Still to this day never got a response. Tried calling them and it just rings and ring and rings.

  White Horse Vapor Stores, LLC

  Date: 02/24/2023

  Hi ****,We've just finished up on an upgrade to our telephone system, so you should not be encountering any endless ringing. It's alarming that you would receive so many defective items within the same order, so I would love to take care of this for you. Please get in touch with me via the ************************************************************************** email address and reference your BBB review so it can be sent to me via customer service. I see that customer service has already initiated a return label for you to send back the defective items at our cost, but it has not yet been collected by the carrier to return to us. Once this has entered transit back to us we will be able to proceed accordingly.I look forward to speaking with you soon, ****!

  White Horse Vapor Stores, LLC

  Date: 03/09/2023

  I have still not received a response back from this customer as of this writing.