Complaints

This profile includes complaints for Flood Automotive, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Flood Automotive, Inc.

  21 Woodruff Ave Narragansett, RI 02882-3424

• 

  Flood Automotive, Inc.

  2545 South County Trail East Greenwich, RI 02818-1531

• 

  Flood Automotive, Inc.

  220 Old Tower Hill Rd Wakefield, RI 02879-3720

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/12/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On May 9, 2025, I took my **** for service, for a change of a window switch. ******* from the service department called me before they close to tell me that the window switch change did not fix the window. I told ******* that I want to pick the car and fix it somewhere else. He responded that they have to park the car with the window down on the rain if I dont come get it in 15 min, or I have to proceed with how they think the car needs to be fixed. That put me in a bind, they charged me for changing of the oil and an electric motor of a ***** $1,100. This is a scam, the **** dealer down the road quoted me 375 for the same service. When promoting why the cost, the response was because they use American Oem part nit that Chinese c*** and American labor unlike the other guy, in the dealership they also told me that are modeled lean like DOGE. Obviously both are a scam, I can report only Flood Ford as a scam, receipts attached.

  Business Response

  Date: 05/13/2025

  The customer was contacted to approve diagnosis and repair for the concern of the window not operating. The customer approved all repairs at the quoted price. The customer picked up the vehicle and paid by credit card without a dispute. Hours after paying he called and stated he could find the part online for $40 and requested a full refund. The repair was completed with his authorization. No repairs are ever performed without customer authorization.

  Customer Answer

  Date: 05/13/2025

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 
  

   

  Response:

  Flood ford threatened me over the phone that they would have to park my car with the broken window on the rain if I dont come to pick the car in 15 min, or pay them $155 for diagnostics aka. keep the car indoors during the rain. They ended up charging me  $1,100 for an oil change and a window electric motor replacement, let that sync, this is a ***** They overcharged me on fees, electric motor cost, made me pay for indoor parking and claimed to have worked 4 hours on changing the little electric motor, i just found out that they did not change the switch as they claim because the same scratches are present as before, also they failed to provide receipts for oil purchae. Similar service is $375 in the other **** dealership, thats triple. Also I have never agreed to the fix, never, I agreed to pay $155 for them to leave the car overnight, which I should not have to pay in the first place.

  They went behind my back and overcharged me. I did not agree to this fix, nor the pricing.
  

  The goal of the scam was to put one in a bind, called me before closing hours while raining and a lowered window. Not only did I pay $155 to keep the car indoors, they charged me unreasonable fees behind my back. I never agreed to pay $1,100 for an oil change and a window motor change I can tell you that, we wouldnt be here if I did. 
  

  Im attaching a credit card statement of where they made additional charges. Im a paying customer, they are required to protect my property. Please check the weather conditions that day.

  Im claiming that

  1. They threatened to destroy physical property unless I pay $155

  2. Because they had my car they overcharged me unreasonably and were unorofessional in their verbal exchanges. 

   

   

  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  ******

   

   

  Business Response

  Date: 05/14/2025

  This complaint is becoming more grandiose with each online review submitted. The customer self-diagnosed the problem with his window being stuck in the down position as a faulty window switch. He purchased the switch and requested we install. Upon drop off of the vehicle the customer requested an oil change with special oil. After confirming we could obtain that oil from an outside source he was quoted the price of the oil and authorized the oil change at the quoted price which was broken out on the dealership invoice provided at time of pick up. Upon confirming that the window switch did not resolve his window concern he was quoted diagnosis which he authorized of $155. Flood Ford does not have any indoor or outdoor storage charge for any vehicles. The diagnosis determined that the window motor was faulty, and the customer was quoted the price before the repair was performed. He authorized the repair. The labor hours charge to perform the repair were directly from an authorized automotive labor guide (******** ProDemand) at 3.1 hours. The window motor is a **** OE part which comes with a 2-year unlimited mileage warranty on parts and labor. We use OE parts and do not source inferior parts online which we are unable to provide a warranty. There was not a single dispute when the customer picked up and paid for the repair. If there was a concern to voice that would have been the time to discuss the concern. Flood Ford does not use threatening or aggressive tactics in any of its business operations. The customer is not in possession of his properly repair vehicle and is now attempting to use public forums to obtain a full refund for the repairs he authorized.

  Customer Answer

  Date: 05/23/2025

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  
  
  In the interest of resolving this matter fairly and professionally, I propose the following mutual agreement regarding the charges in question:
  
  
  $155 Diagnostic Fee This charge is non-negotiable. The diagnostic service was necessary in order to ensure the vehicle remained secure and protected from environmental damage overnight.

  $125 Oil As previously discussed, please provide a receipt for the oil you purchased. Upon receipt, I will compare it to the cost of the oil I would have used and reimburse the difference accordingly.

  $97 Window Switch Please submit a receipt for this item along with the *** part number. I will cover the price difference between your cost and the cost of the equivalent part I would have used.

  $192 ************ Similarly, please provide a receipt for this part along with the *** part number. I will pay the delta between the price on your invoice and the cost of the *** equivalent.

  $635 Labor Based on standard industry practices and repair time guidelines, the replacement of a window switch and motor typically requires 1 to 1.5 hours of labor. In good faith, I am willing to pay for 2 full hours of labor. I do not agree to pay beyond that amount.
  
  This proposal reflects a balanced and transparent approach to resolving the issue. I look forward to your cooperation in finalizing this matter.
  
  
  
  
  
  FAQ
  
  Regards,

  ******

   

   

• Initial Complaint

  Date:03/28/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I PURCHASED A 2015 **** FUSION TURBOCHARGE ON SEPTEMBER 5 2024. DURING THE TEST DRIVE, THE SALES AGENT AND I EXPERIENCE TOO LOUD BOOMS. I ASKED MISTER ******** WHAT THAT NOISE WAS. HE REPLIED THAT HE WOULD CHECK INTO IT AND ENSURE EVERYTHING WAS IN WORKING ORDER AND WE MADE A PLAN THAT I WOULD COME BACK TO PICK THE CAR UP. I PICKED THE CAR UP AND ON NOVEMBER 3 I REPORTED MY ***** WASN'T WORKING AND THE CAR OVERHEATED. FLOOD FORD FIXED A GASKET, DRIVE BELTS, AND TIMING BELT AND I ASSUMED THE ***** AT NO CHARGE. SHORTLY AFTER, THE ***** STOPPED WORKING AGAIN AND THE CAR OVER HEATED. THEY REPLACED THE WATER PUMP AND THE THERMOSTAT. ON FEBRUARY 27TH 2025, THE CAR OVER HEATED AGAIN. WE TOWED IT TO A NEARBY MECHANIC WHO ADVISED US IT WAS THE HEAD GASKET AND HE REFUSED TO FIX IT. TOO MUCH WORK HE SAID. WE HAD IT TOWED BACK TO OUR HOME. I WENT TO A DIFFERENT **** DEALERSHIP AND THEY REFUSED IT AS WELL. I HAD NO CHOICE BUT TO CALL FLOOD FORD. LACKING INTEGRITY, I HATED TO CALL THEM. THEY QUOTED ME ON THE PHONE ******* TO FIX THE HEAD GASKET. I HAD THE CAR TOWED TO THEM MARCH 24TH. THIS MORNING I RECEIVED A CALL THAT THE ENGINE IS BLOWN AND THEY WANT ***** TO REPLACE THE ENGINE. I PAID ***** CASH FOR THE CAR. I'M RETIRED, MY WIFE IS BATTLING BREAST CANCER. I CAN'T AF**** THIS. I WANT THE DEALERSHIP TO SHOW INTEGRITY AND FIX OR REPLACE THE ENGINE AT NO COST.

  Business Response

  Date: 04/02/2025

  Engine concerns:

  Customer bought vehicle and declined to purchase and extended warranty, per RI law customer gets a ****************** powertrain warranty. Customer's engine problems started after the 30-day warranty expired, Flood did repairs at no charge for customer satisfaction purposes and vehicle left repaired. Customer had vehicle worked on at another shop that put a stop leak product in the vehicle which can potentially damage an engine, especially if used improperly or on severe leaks, by clogging passages and causing overheating or other issues. Customer called us for a quote to replace the head gasket, so we quoted him $2,200. When he had it towed in, we found the stop leak throughout the system and recommended a new engine. Customer has not called to talk about it with us, he only went to BBB. We plan on helping the customer but there clearly isn't any fault on Flood's part.

   

  Popping noise.

  Radio head unit was faulty causing the speakers to pop, we replaced the radio with a new one.

• Initial Complaint

  Date:10/07/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Use my Review as Complaint please

  Business Response

  Date: 10/08/2024

  Upon evaluation, it was determined that the customers vehicle requires a replacement transmission and RDU, and there is no longer warranty coverage on this vehicle. Both bumper-to-bumper and powertrain have ********** a courtesy, Flood Ford went to ****************** and requested financial assistance which was offered but was not to the customers satisfaction. An appeal attempt was denied by the manufacturer. Since the financial assistance offer was made, the customer has continued his attempt to place responsibility on the dealership. Every effort has been made to assist the customer in this repair. 

  Customer Answer

  Date: 10/23/2024

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  I am rejecting the businesses response.  It is completely inaccurate and said business has not returned any of my 10 phone calls over the last 2 weeks.  My car has known problems and they are hiding behind their inaccurate statements pertaining to the manufacturer.
  
    

• Initial Complaint

  Date:02/09/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In November of 2022, I leased a new F150 through Flood Ford. Within a few weeks, I began noticing a loud intermittent vibration occurring mostly within cold temperatures, lasting anywhere from a few minutes to a few hours. I notified the dealer to have it looked at and recorded a video of it, assuming it may be difficult to duplicate on demand with no seeming pattern. They informed me after a few days that they believed the issue was the vehicle partially engaging four wheel drive in error, but had not seen the problem before and needed to contact ****. I was told they believed it was safe to operate and after further questioning if they could guarantee the issue wouldnt leave me stuck on the road, they responded that there was no guarantee. After a month of much back and forth, little response, and no repairs, I inquired with sales about returning the vehicle since there seemed to be no viable solution besides returning to Service weekly. Sales informed me that they could offer me a lease of the same vehicle if I agreed to a higher price. I responded that I didnt feel comfortable being asked to pay more after I leased a brand new vehicle just weeks prior that appeared to have a defect. Their alternative options were for me to pay to exit the lease or contact **** independently and sell my case to them. The issue remains unresolved to this day.

  Business Response

  Date: 03/13/2023

  Good morning, ****!

   

  I know that we have since rectified this concern, but I didn't want to leave your submission without a response. We hope you are thoroughly enjoying your new 2023 F150! Please let us know if there is anything we can help with going forward!

   

  Thank you so much, have a wonderful day!

  Customer Answer

  Date: 03/13/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
  
  Regards,
  
  ***************************