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Business Profile

Used Car Dealers

Frenchtown Auto Sales
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:06/23/2023

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Purchased a vehicle from the dealership. The owner of the dealership said there was three issues with the vehicle that he would repair. We live in ** and explained we would be leaving to go back in the summer of 2023 but he said the issues would be resolved before then. To date he has only done one of the three repairs and no longer returns phone calls. The details are listed in the attached document. At this point the repairs need to be done quickly or a check given so we can have the repairs done in **.

    Customer Answer

    Date: 07/04/2023

    I have not heard from the business in response to my complaint.

    Business Response

    Date: 07/17/2023

    Currently in the process of resolving this issue. Will be providing customers with a check for cost of repairs in **.

    Customer Answer

    Date: 07/17/2023

    [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

    Better Business Bureau:

    I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I am accepting this offer with the understanding that I can file another complaint in the event a check is not received from Frenchtown Motors after I send a quote for the repair. 

     I understand that by choosing to accept the business response that this complaint will be closed as resolved by the offer to send a check for the repairs.



    Regards,

    *******************************

Frenchtown Auto Sales is BBB Accredited.

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