Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/22/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I want the final invoice for services rendered so that I can file rebate claim to National Grid; that's all.I signed a contract with Done Right for replacement of water heater/boiler for $11,000.00, who said that I would get $1200.00 back in rebates from National Grid.I paid Done Right $4400 on 12/27/2021 and another second $4400.00 on 1/6/2022. They left work unfinished for several months and finally came back to finish it in March. (Unfortunately, my mother had back surgery and I was away. They asked for security code to get into my house to finish up the work. When I got back, I discovered close to $1000.00 in expensive plate damage, for which I have the pictures. They said that the police in ******* did that, when they tried to shut down my security system. To this day, I don't know who caused the damage -- the ************** or Done Right.)I called the Done Right company *********************** when I came back in March that the vent to the outside had still not been fixed and the infusion pump has been leaking water all over the basement floor. I started to receive harassing calls from the so-called owner (business Done Right) ********************* to pay off the remainder of $2200.00. I let ************ know that I wanted the job completed before I would pay it as well as filing the rebate to National Grid. He finally came by in May to replace the infusion pump. I had since paid two other handymen $1000.00 to close up the vent to the outside -- which this company had promised to take care as part of job. I gave ********************* a check for $2200.00. I asked him about the rebate. He finally emailed me the application for the rebate a few days later after exchange of not so pleasant words. He has never send me the final invoice for which I need to complete National Grid rebate application for rebate $1200.00, despite multiple texts and emails to both *********************/***********************. National Grid rebate has to be filed within 3 months of completion work. Please help me! Tx!!

  Business Response

  Date: 07/26/2022

  To whom it may concern,
  
  Attached please find my response including text message screenshots, call log between myself and ************, and a group chat ************ had started between myself, **** - the owner and the lead tech, and her real estate agent Gabe. Should you have any questions please do not hesitate to contact me.
  thank you. 
  
  
  --
  *********************

  Customer Answer

  Date: 08/11/2022

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

   I would like to reopen this case because all I want is the final invoice to submit to ********************* for rebate.  ********************* will not give me the rebate without final invoice.  This is a simple financial transaction and the final invoice is due to me, payor of his service.  He is being very ***** and malicious by not giving me my final invoice.  He is also trying to cover up bad service from his company (defective infusion pump not replaced up to April/May -- first installed end December/January) by hostile verbally abusive manner when dealing with me.  
  
  All I need from his company is the final invoice that is due to me upon because I have paid it off.  He promised in his email that he would give it to me. 

  Business Response

  Date: 08/11/2022

  The receipt is attached. It shows when the installation was completed and when payment was made.

  We no longer wish to do business with you and wish you well. In the future its best to tell the truth than a lie. Nothing good comes from telling lies.