Complaints

This profile includes complaints for Coastal1 Credit Union's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Coastal1 Credit Union has 19 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Coastal1 Credit Union

  1200 Central Ave Pawtucket, RI 02861-2200

• 

  Coastal1 Credit Union

  40 Sockanosset Cross Rd Cranston, RI 02920-5566

• 

  Coastal1 Credit Union

  5661 Post Rd E Greenwich, RI 02818-3441

• 

  Coastal1 Credit Union

  457 Angell St Providence, RI 02906-4407

• 

  Coastal1 Credit Union

  3319 Post Rd Warwick, RI 02886-7145

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/20/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid off my Motor Vehicle loan in person 8/12/22 at Coastal Credit Union in ***************, ************ (final payment). Account number ******** On 9/2/2022, I received an official letter (dated 8/12/22) postmarked 9/1/22) thanking me for using Coastal ******** Services - and stating following docs enclosed: 1) Paid Note 2) Satisfied Certificate of Title. The Original Title was not enclosed . I called 09/06/22 to ************ and spoke with ******** ***** in the Title processing area. The original Title was scanned in but either "sent to someone else -or destroyed," according to this person!! No apology , just that she will send for a "Duplicate Title" to the registry of Motor Vehicles in ************. She took my number and stated she will contact me when the "Duplicate Title " is about to be sent to discuss where she should send it!! As of 9/20/22 - No response or Duplicate Title has been received .

  

  Business Response

  Date: 09/22/2022

  See attached document for response

  Customer Answer

  Date: 09/23/2022

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  [You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
  
  

  I satisfied my loan commitment and expect a letter from Coastal Credit Union explaining that the ORIGINAL Title was lost/stolen/destroyed - from the Title Manager of Coastal Credit Union. If I make  an appointment with the ********** of ***** Vehicles to get a duplicate Title - it takes 10 days ? 

  In any case,  I will accept the the credit unions actions,   providing I  receive a letter immediately from the establishment  that I have done business with for over 20 years . 

  I will be satisfied with a letter from the Company to my address of: **** Pawtucket Avenue; 2-Front; *************************: as stated above, and wait for the Duplicate Title .  Thank you.  *************************;

   

  
  FAQ
  
  Regards,

  ******

   

   

  

  Business Response

  Date: 09/27/2022

  Please see attached for response

• Initial Complaint

  Date:06/22/2022

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Years ago, at this point, I turned off overdraft protection after it was explained to me that charges would just be declined if the money wasnt there. Then I still received insufficient funds fees. I asked about these fees and was told charges put through electronically (as if they were checks) would still go through and Id get charged. So I said with no overdraft protection I can still overdraft and then the **** doesnt get paid and I get charged fees on both ends? Turn it back on, then. And they made me sign the necessary documents. To turn it off and back on, I had to go into a branch in person. The banks hours are minimal and I usually work from 7am-9pm most weekdays. I either have to take a day off or travel to a further branch within their 3 hr window on Saturday to address any issues. Apparently when I turned it back on, they dropped the ball and didnt file the paperwork. Ive been charged 4 fees thus far and theyve been all but helpful in my attempt to communicate. This seems to be a habitual thing every 6-12mths with this bank. I do plan to switch banks, but would like my money back first

  

  Business Response

  Date: 06/24/2022

  Please see attached document for description of what transpired with Mr. *

  Customer Answer

  Date: 06/25/2022

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you *** update it before sending it.]
  
  Better Business Bureau:

  The business recollection is accurate, save a few parts. When I turned overdraft protection off, it was very poorly and improperly explained to me; which is why some time later, when I was able to, I went back in to turn it back on. My point when speaking with the bank has always been very clear: to minimize or avoid fees altogether, especially when Im at my lowest. When I turned on Reg E I was under the impression, because it was explained as such, that I had the originally protection back.

  Assuming another fee isnt assessed in the interim, because at this point Im waiting to deposit money into the account, I will accept 3/5 fees refunded. But I would also like the protection I was under the impression I had.

  Depsite the subtle tone of disrespect and implication that the entire misunderstanding is on my part, I would strongly recommend the business focus a bit more on trainers their branch employees, especially the managers, on their own protocol and policies. That *** ensure customers receive a better understanding.

  
  I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
  
  Regards,
  
  ***************************