Food Manufacturers
UNFIHeadquarters
Complaints
This profile includes complaints for UNFI's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 12 total complaints in the last 3 years.
- 3 complaints closed in the last 12 months.
If you've experienced an issue
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Initial Complaint
Date:10/12/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
After the worst of Covid-19 passed, we attempted to use our account, and found out that it had been discontinued due to some change in the company or customer management software. Our account was in good standing and this was verified by UNFI (email attached). We submitted another application and after a the first application being lost, a second submitted and an extended period of waiting, we were told that our application had not been approved. When we required as to why we had been denied, we were told "This is based off of the review results from the review team. This is all the information we will be able to provide at this time." ... no explanation given. It is our understanding that upon being turned down for a credit/account application, it is our right to be informed as to the reason for denial. I have multiple emails proving that our previous account was in good standing, and that we were even told that our old account would be re-activated within **** days
Business Response
Date: 10/19/2022
Thank you for writing to us. I have talked to our UNFI Easy Options team and you still have an active account with Easy Options. In talking to our credit department they did say that based on the application submitted, they could not substantiate extending credit to this operator, and this information was relayed to you.
Our minimum weekly purchase requirement is $1000 per week, as communicated by Customer Experience. Your stated weekly order amount was $500, which is below our required weekly minimum. Also, the account that you had with UNFI previously also showed an average payment being 16 days beyond terms.
Any additional questions about your Easy Options account can be directed to the Easy Options team. Thank you.
Initial Complaint
Date:10/09/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Please see attachment/case-link for a copy of the complaint and desired resolutionBusiness Response
Date: 10/17/2022
Thank you for your letter. This will be passed on to ******************* and the store. We appreciate your support.
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