Business Profile

Incentive Programs

Personify Health, Inc.

Headquarters

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Personify Health, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

38 total complaints in the last 3 years.
11 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:06/11/2025
Type:Order Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have no business with this company that continues to spam me with emails daily. I attempted to logon to cancel by clicking unsubscribe, but it requires I agree to a huge list of fine print and other non-sensicle legal stuff, and I refuse.I did NOT sign up, so I am not going to agree to anything to unsubscribe. I opened a Case with them to unsubscribe me case *******, and they are completely unhelpful.
Business Response
Date: 06/16/2025
Thank you for your patience while we researched Mr. *********** concern. We currently have a case for Mr. ********* in which we have actively been communicating with the member in. The ticket is #*******.
Customer Answer
Date: 06/18/2025
Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered.
Vianca (Personify Health)
Jun 5, 2025, 09:32 EDT
Hello ******,

Thank you for reaching out to Personify Health Member Services.

The team has looked into this matter for you and we notice you have no login into your account to sign our T&C form.

You must complete this request in order for the team to subscribe the emails logs within your account.

,
Followed by me:
I didnt sign up for the emails and want to be removed.

I cannot sign in because I do not agree to the agreement.

Unsubscribe me please

Sent from my iPhone

They may be cancelling me as a member altogether if they can confirm the email list is removed/cancelled, I will accept that as resolution. I do not wish to hear from them again.

Business Response
Date: 06/25/2025
Canceling Mr. *********** account will stop all emails from being sent. Please note that the cancellation may take up to 30 days to process.
Customer Answer
Date: 06/25/2025
Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered.
Please tell the business to go ahead and cancel my account. Again, I cannot login to cancel, never signed up, and will not agree to any T & C to make that happen.

Once the business writes back saying, "cancelled per customer request" or something like that, I will click "Accept Solution."

Thank you

Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.

FAQ

Regards,
******
Initial Complaint
Date:05/14/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
So i was charged $15 each paycheck from may 2024 to november 2024 ending in a total of ****** year to date as listed on my paycheck i have uploaded in this document. And also it has restarted charging $15 may of this year. I am an employee for ******** in ***************/ ******* health food service. My manager has said that it is through virgin pulse app by way of personify health website. I dont understand why i am being charged for not completing a task through their sites when i cant even access it. I have emailed personify health to obtain a password and email change within a few days and havent gotten an answer. I feel i am being scammed out of money and would like to be reimbursed. Its no way they should be withholding $15 a paycheck for not completing a task. Either that or im being lied to.
Business Response
Date: 05/21/2025
Thank you for your patience while we researched Mr. ****** concern. We currently have a case for Mr. **** in which we have actively been communicating with the member in. The ticket is #*******.
Initial Complaint
Date:05/13/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Personify Health and their gift card providers, *****, ************** and ****, refuse to honor the 5 year federal expiration law and MN state law prohibiting expiration date of gift cards. I have two gift cards from Personify Health (formerly Virgin Pulse) for Pulse Cash redemption that these service providers refuse to extend the expiration date or reimburse me in the amount of $46 (Expired end of 2022) for one gift card and $439 (Expired 30 Sept 2024) for the other. I would like to have these gift cards replaced with an extended expiration or refund check issued to me.
Business Response
Date: 05/20/2025
Thank you for your patience while we researched Ms. ****** concern. We resolved a case for Ms. **** on May 13, 2025, in which we addressed Ms. ****** concern. The ticket is #*******.
Initial Complaint
Date:05/07/2025
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On January 28th, 2025, I saught medical attention and was charged for the full price of $234.00, even though I had active insurance to pay for it with ****. I called personify who manages the **** insurance for my former company, twice in the span of about 2 months and I have names and reference numbers, to resolve this issue, ti this date I nor my medical place have been reimbursed the money owed us, as I went ahead and paid it in full as this took too long to complete. Thanks
Business Response
Date: 05/19/2025
Thank you for your patience while we researched Ms. ******** concern. We currently have a case for Ms. ******* The ticket is #******* and once resolved a response will be sent to Ms. ****** to resolve her issue.
Initial Complaint
Date:05/07/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have repeatedly contacted Health Comp/Personify Health to stop sending me EOBs. Their app rarely works properly. I have contact numerous people and they all say unhelpful things like you need to sign up for paperless, which I already am. I even emailed the contact listed in ****** store and he was clearly not happy I reached out to him, he asked where I got his email address. Needless to say the app rarely works properly and I am still getting paper statements and no response.
Business Response
Date: 05/14/2025
Thank you for your patience while we researched Ms. ******** concern. We currently have a case for Ms. ******* The ticket is #******* and once resolved a response will be sent to Ms. ****** to resolve her issue.
Initial Complaint
Date:05/02/2025
Type:Sales and Advertising Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I participated in the employee wellness program, documenting activities for the year 2024. In November, prior to the deadline, I submitted the information for points earned to redeem a voucher. I selected a $450 gift card, verified my address, completed all necessary actions indicated on the website to redeem the dollars earned. The site indicated the amount of dollars earned ($450) prior to this, then converted to dollars spent ($450), confirming to me that I completed the process. I never received a gift card. When I inquired about this with the company, their response was that it was past the deadline, there was no evidence of my having redeemed the voucher, and no exceptions could be made. Not imagining I would have to prove that I completed the process since the site very clearly said $450 dollars spent, I had not taken a screenshot so had no additional proof. However, the $450 still showed up on my paystub for me to pay taxes. That part has since been resolved but I am still out $450 dollars that I had spent an entire year documenting activities in order to earn. From my point of view, either there is a glitch in their system that needs to be rectified or they found a convenient way to keep from paying participants their benefits.
Business Response
Date: 05/05/2025
Thank you for your patience while we researched Ms. ********* concern. We resolved a case for Ms. ******* on January 14, 2025, in which we addressed Ms. ******* concern. The ticket is #*******.
Customer Answer
Date: 05/16/2025
Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered.
[You must provide details of why you are not satisfied with this resolution. If you do not enter a reason for your rejection, your complaint will be closed as Answered.]

Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.

FAQ

Regards,
*****
Initial Complaint
Date:12/10/2024
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I received a gift card from my health insurance provider. The gift card expired within 7 months and I wasnt able to use it. Its my money so I dont understand how they can determine when it expires and would like the gift card reissued. They kept asking me for more information and didnt solve my problem.
Customer Answer
Date: 12/22/2024
I have not heard from the business in response to my complaint.
Business Response
Date: 03/26/2025
We apologize for the delay in our response and appreciate your patience as we further researched Ms. ******** inquiry. We have provided her with the necessary contact information for additional assistance. The ticket number is #*******, and a response has been sent to Ms. *******
Customer Answer
Date: 03/26/2025
Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed.

thank you for your response. I have not received any communication communications from the business. Can you please let me know how you tried to contact me? I dont have any voicemails or emails. I also checked my spam folder in my email and didnt find anything.

Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.

FAQ

Regards,
******
*******************************
************

Business Response
Date: 03/28/2025
We apologize for our previous response not being received. For assistance with an expired gift card, please contact the vendor MyPaymentVault. Their contact information is as follows: Phone: ************** Email: **************************
Initial Complaint
Date:10/08/2024
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
To be allowed to correctly update healthy habit for Q3 for allowed $35 credit. Confirm history of habit for confirmation.
Business Response
Date: 10/18/2024

Thank you for your patience while we researched Ms. Guzik's concern. We currently have a case for Ms. Guzik. The ticket is #7032607 and once resolved a response will be sent to Ms. Guzik to resolve her issue.
Customer Answer
Date: 10/18/2024
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #22395130. I understand that by choosing to accept the business response that my complaint will be closed as resolved.

Regards,

Melissa Guzik
Initial Complaint
Date:10/07/2024
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Date of the transaction is 9/12/24. I am a member of Virgin Pulse where I receive credits for inputting physical activities I put into an App. I obtained the credit in an Amazon Gift card that the company was supposed to give to me via an email with the gift card number. I received the number however; it is invalid. When I try to contact them there isn't a live person I can call and speak to. I have tried numerous times to get this taken care of via their website to no avail.
Business Response
Date: 10/10/2024
Thank you for your patience while we researched Ms. ******** concern. We currently have a case for Ms. ****** in which we have actively been communicating with the member in. The ticket is #*******.
Initial Complaint
Date:08/07/2024
Type:Sales and Advertising Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have been a member of Virgin Pulse through my employer and ********** Blue Shield. I had been earning dollars to use in the store as a **** gift card. They closed the account and sent a no-reply email saying they had given me 30 days to close it. This is not true. I tried to sign in to redeem the ****** dollars but to no avail. When calling a call center in ******, I was told that I could not speak to a supervisor as they were unavailable. They would open a ticket. None of this happened. They purposefully closed the account so the $****** could not be redeemed. They say they closed my account on August 4, 2024. It is only August 7. They closed the account much before the deadline in order to negate paying out the rewards earned. This is unacceptable. No one would just not exchange $430 in rewards and lose it.
Business Response
Date: 08/14/2024
Thank you for your patience while we researched ********************** concern. We currently have a case for ****************** in which we have actively been communicating with the member in. The ticket is #*******.

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Personify Health, Inc. is NOT a BBB Accredited Business.