Complaints

This profile includes complaints for Personify Health, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Personify Health, Inc. has 6 locations, listed below.

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• 

  Personify Health, Inc.

  75 Fountain St Ste 310 Providence, RI 02902-0050

• 

  Personify Health, Inc.

  510 Marquette Ave Ste 500 Minneapolis, MN 55402-1264

• 

  Personify Health, Inc.

  181 Bay Street, Suite 4400 Toronto, ON M5J 2T3

• 

  WellTok, Inc.

  1515 Arapahoe Street Tower 3 Suite 700 Denver, CO 80202

• 

  Personify Health, Inc.

  2100 Covington Centre Ste B Covington, LA 70433-2981

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/24/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date of transaction: July 15 2024. Amount Paid: $127.48. Provided: One Fitbit Impulse 3. I would like to receive Partial refund and second item. Business keeps denying the second item that was ordered and initially shipped items to wrong address. Used $50 credit from Virgin Pulse App as advertised for using their app and was not credited according to invoice. Point redeemed show what order it should have been applied to. They were also prompting 25$ off for purchasing a tracking device on their site which I received. Details: I emailed with their customer service, but I keep getting told that my order has already been fulfilled and no items are missing. I am still missing my second Fitbit and my order was not credited $50 off, only $25 discount for buying on their site. I have also notified my credit card company about the charge if I keep getting denied a proper resolution.

  Business Response

  Date: 08/02/2024

  Thank you for your patience while we researched ************ ****** concern. We currently have a case for ************ **** in which we have actively been communicating with the member in.  The ticket is #*******.  

• Initial Complaint

  Date:06/10/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  From February 9- march 31 the virgin pulse app didnt sync with my Apple health data. My employer then took out 15$ from each of my paychecks for quarter 2 (currently still taking out 15$) because virgin pulse app didnt get all of my Apple health data. I showed them my data after I realized why my employer was taking out the 15$ and they informed me because it was past ***** days they cant do anything. My entire health data is there from when I was employed so they should have seen they I have a record of continuous activity. I dont think its fair to be penalized by my employer cause their app didnt sync with my Apple health data.

  Business Response

  Date: 06/13/2024

  Thank you for your patience while we researched ******************** concern. We currently have a case for **************** in which we have actively been communicating with the member in.  The ticket is #*******.  

  Customer Answer

  Date: 06/15/2024

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  [You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]

  Hello, 

  I provided you with the data from the Apple health app because your app was unable to sync with it. I dont think we should be penalized because your app didnt sync and upload my daily activity for that time period  I clearly have a history of reaching all the targets. The app should encourage healthy activities, rather than take money from someone because of an app syncing problem. The fact that I have an almost 2 year history of meeting the requirements and you dont even take that into consideration when I give you the Apple health data, just shows that you dont truly value health but rather whatever incentive your company has for categorizing people who dont meet those quarterly point requirements.

  
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  ******

   

   

  Business Response

  Date: 07/01/2024

  Thank you for your patience as we reviewed ******************** concern.  As advised in his ticket **************** need to sync his activity to receive credit.  This would have been done by logging into his Virgin Pulse App. Since this was not done, we are unable to reward **************** for his activity.   

• Initial Complaint

  Date:05/16/2024

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Through my employer's health insurance we are offered a rewards program through Virgin Pulse. Based on things we do, we get points that we can then redeem for cash. On 5/14/24 I requested they deposited $100 of my rewards into my checking account. On 5/15/*********************** instead withdrew $100 from my checking account. I have been in contact with them and they are no help, they just say they will get back to me after researching what happened. I am unable to speak to a supervisor over the phone, only via email. I called my bank, DCU, and have filed a dispute and they said they will work on getting the funds put back. The fact that I still do not have the money back is unacceptable and Virgin Pulse is doing nothing about it. I did not authorize them to withdraw money from my account and they are not giving me a timeframe of when this will be resolved. I do not have an extra $100 to just sit around and wait for them to decide to give it back. I am going to be charged fees due to this and I have done everything I can do to try and resolve it. I attached a copy of the email confirming my deposit request, and a screenshot from my banking app showing they instead withdrew money.

  Business Response

  Date: 05/20/2024

  Thank you for your patience while we researched ****************** inquiry further.  We currently have a case for ************** in which we have actively been communicating with the member in.  The ticket is #******* and once resolved a response will be sent to ************** to resolve her issue. 

  Customer Answer

  Date: 05/20/2024

  Better Business Bureau:
  
  I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. I am only choosing to accept this because this morning the money was returned into my checking account. I still believe this was an unacceptable thing to happen and the company should be reported and it made public that they do things like this. Virgin Pulse's actions and the way the handled their error is horrible. 
  
  Regards,
  
  *********************

• Initial Complaint

  Date:05/16/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The Virgin Pulse is a platform where you can track your health and earn rewards. Upon redeeming my $100 in rewards the Virgin pulse platform did not deposit the money, however withdrew the money from MY bank account resulting in an overdraft and feee

  Business Response

  Date: 05/28/2024

  Thank you for your patience while we researched ********************** inquiry further.  We currently have a case for ****************** in which we have actively been communicating with the member in.  The ticket is #******* and once resolved a response will be sent to ****************** to resolve her issue. 

• Initial Complaint

  Date:04/23/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  i have repeatedly asked to not be contacted by this rouge organization . I as you can see on 4/4 asked to be opted out via a phone call, they immediately sent an email to my work place, i again asked to be opted out and provided legalities in the email . as you can see they then sent 20days later , an email about a fictious call , a call that never took place, again to my place of employment . Im not sure what can be done to the business , but i request full extent of the law .

  Business Response

  Date: 04/24/2024

  Thank you for patiently waiting while we looked into ****************** inquiry in more detail. 

  Upon further investigation, we have verified that ************** was added to our Do Not Call list on April 4th. 

  If ************** needs any further assistance, we kindly request him to contact his *************** department.

  Customer Answer

  Date: 04/25/2024

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  I would hope that i was placed on a do not call list (which includes emails) on Apr 4th as requested by me. This Complaint is because YOU contacted me as you can see on 4/23 at my employment  19 days AFTER you supposedly put me on a do not call list (which includes emails)  which is in clear violation of the law  You must honor a recipients opt-out request within 10 business days                                                                                                                                                                                                                                                                                                                                                                                                                                      see below and attached    
  From: [stellaconnect.net]Kenan from Virgin Pulse <****************************************>
  Sent: Tuesday, April 23, 2024 8:20 AM
  To: ******************** [USPB]
  Subject: How was your recent call with *****?
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  ****

   

   

  Business Response

  Date: 04/29/2024

  As previously advised, if ************** requires further assistance, we ask he contact his ***************************

  Customer Answer

  Date: 04/30/2024

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  [You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
  my HR department didnt send the email on 4/23.  My HR department doenst send 3rd party emails . This is Your responsibility. However i will contact HR on your behalf 
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  ****

   

   

• Initial Complaint

  Date:04/19/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am an employee of Centene and we were told that if we participate in the Virgin Pulse program, we will get a reduction in our insurance rate. I achieved double the required points yet didn't get the discount. My employer said to contact Virgin. I contacted them on 2/29/2024, they replied that they are going to research it, but that is all. As of 4/19/24, they have yet to provide an answer.

  Business Response

  Date: 04/24/2024

  
  Thank you for your patience while we researched ******************** inquiry further. 

  We currently have a case for **************** in which we have actively been communicating with the member in.  The ticket is #******* and once resolved a response will be sent to **************** to resolve his issue. 

• Initial Complaint

  Date:04/11/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On February 1, I placed an order with Virgin Pulse Store for a midnight blue Apple Watch (Order Number *******). Few weeks later, I received a watch but not the one I ordered. It was the wrong size and wrong color. I returned the device on March 14 to get it replaced **** Tracking # 1Z584WE29008452702). As of today, I have nothing. My money was taken and I have no watch. This is not a great experience. I had to wait until Feb 1 to order the watch since it was not in stock until then, even though I wanted to order it back in December of 2022. So its been more than 4 months and because the ** store has not handled this case properly, I still have no watch. Please fix this immediately. I returned the incorrect watch and I did not get a refund. Since I used ** Store gift card, refunding will not help me any as I am not interested in having any ** Store credit. I see that the ** store has this watch in stock today, so why cannot this be shipped to me overnight to correct this bad experience? The VirginPulse support has been useless and if anything has made the experience worse. They keep blaming Apple for the snafu even though it was CDW that incorrectly shipped the watch. Apple would NEVER make a mistake like this. My desired settlement would be to either credit me in cash (via **** Gift Card) the full amount I paid so that I can purchase this watch elsewhere. I will not accept ** Store credit as that would mean I have to go through this terrible experience again to rectify the issue. Or ship me the correct watch overnight/immediately plus any remuneration/recompense to correct this terrible experience. Further, I should be getting daily updates on this situation until resolved, the last contact I have with ** support is more than a week ago, which is terrible of ** support considering the situation.

  Business Response

  Date: 04/15/2024

  Thank you for your patience while we researched ******************** inquiry further.  We currently have a case for ******************** in which we have actively been communicating with the member in.  The ticket is #******* and once resolved a response will be sent to **************** to resolve his issue. 

• Initial Complaint

  Date:02/20/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I called the company on the 20th of February. I wanted to discuss about the sudden increase in my monthly payment fee. My payment fee increased to $45.20, they added $6. Originally, in late December, Virgin Plus had a promotion that if you referred a friend to their company, you and your friend would get a $5 discount each for the next six months. I took on that offer and had a friend join the company. My friend had gotten the discount but I didnt. My regular monthly fee was $39 and with the discount it would have been $34 but it was increased without any notice. The promotion was fake, the $5 discount came out of my pocket instead of the companys as it should have been. Virgin Plus was cheating me. They didnt plan to lose money but to have the customer who referred the friend to lose money, not giving them a bad look on the new customer. I hope you guys can help me fight this unfair act and have it never happen to anyone again, thank you!

  Business Response

  Date: 02/21/2024

  I believe this is directed to Virgin Plus. .a cell phone provider. 
  
  This complaint has reached Virgin Pulse, a wellbeing solution provider. 

  Customer Answer

  Date: 02/21/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
  
  Regards,
  
  ******************

• Initial Complaint

  Date:01/23/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My children and I are victims of abuse we are stalked cyberstalk this was a company that someone paying and signed my 6yr olds up illegally with out consent for harassment. I am going seek legal action as i have full custody. And this will be investigated.

  Business Response

  Date: 01/24/2024

  Thank you for your patience while we researched ****************************** inquiry further.  We currently have a case for **************** in which we are actively looking into this.  The ticket is #******* and once resolved a response will be sent to **************** to resolve her concern. 

• Initial Complaint

  Date:01/04/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Received a Form Letter in regards to a major breach of my: Name, Date of Birth, Telephone Number, Treatment/Diagnoses, Prescription History, Provider Name, Medical Record Number, and ********************** Insurance Information. However, ******* refuses to identify who the Healthcare company is. I am a disabled veteran who must take 14 medications per day - from many healthcare companies. I called their ************ number and was immediately disconnected. I called back (3) times and finally was connected with an agent. Agent stated, verbatim, we have millions and millions of clients and we cannot tell you who the healthcare system is. These miscreants REFUSE to tell me which healthcare company breached my personal information. This activity is criminal and must to directed to your organization.

  Business Response

  Date: 01/10/2024

  
  Thank you for your patience while I researched ******************** inquiry further.
   
  After further review, if the ***************** or Health Care Provider did not identify themselves in the letter, we are unable to release this information.  

  Customer Answer

  Date: 01/10/2024

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response fails to identify the company from which my personal details were compromised, nor does it resolve my issues and/or concerns in reference to complaint # ********. At minimum, this companies utter refusal is illegal, and they need to be prosecuted to the fullest extent of the law. BBB's minimum responsibility is to post this miscreant companies refusal and award them the rating of "F"
  

  Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  [You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  *****

  As stated above, this company continues to refuse to release the information of the company that compromised my safety and security. I demand that BBB post this complaint and issue this company a rating of "F" for their refusal. This company is a menace to society and law-abiding citizens.

  *****************

   

  Business Response

  Date: 01/11/2024

  
  As previously advised, if the ***************** or Health Care Provider did not identify themselves in the letter, we are unable to release this information.  ******************** concern has been reviewed by our ********************* and we are unable to release this information. 

  Customer Answer

  Date: 01/11/2024

  Better Business Bureau:In reference to my complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  [You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  *****

  Greetings

  This miscreant company continues to refuse to identify the perpetrator of the massive breach of my personal information. They whine and state they are unable, which is a complete fabrication to cover their posteriors. What you have here are cowardly sons and daughters of females dogs engaged in criminal behavior. BBB is powerless to do anything, and this enables pathological criminals such as this company to continue to pray on innocent citizens and disabled veterans like myself who defended my county for scumbags like these. To the person who has responded with this diatribe, why don't you find a job where you can help people instead of praying upon them. I wish you a speedy trip to h*** where you belong.