Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/10/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Lost property, theft via **********************************************************************) moving incident reported May 20th via ************************** A Correira Brother's Moving Co. worker named ****************** violated my personal belongings (e.g., underwear, swimsuits, intimate drawers, pajamas, *** toys), called me via a restricted number - my mom later said his number is ************ because it was weird that he called and made promises but never kept them, broke my bed and did not fix, rebuild or repair, showerhead, etc. *********** fired ***** but has not come for my bed rebuilt, left boxes that aren't mine and stole my art easel, artwork (i.e., my creations, plus gifts), apothecary (i.e., hundreds of dollars worth of Ayurvedic Banyan Botanical herbs), kitchen items and personal attire items (e.g., clothing, accessories like hair and jewelry)... **** and multiple company employees said that they will make things right, come rebuild my bed or assess damages (e.g., bed, lamp, piano) for insurance claim but failed promised call-backs, prolonged a month's wait for unfulfilled promises (e.g., medication returned, apothecary, bed-rebuilding, collateral) of the paid move and ignored my calls for help (e.g., denied my claims and request for their insurance phone number, they call me and hang-up when I pick-up or hang-up abruptbly, often repeating that "we'll have someone call you soon," yet blocked my phone number 07/03/2024).Missing food (e.g., basmati and red navara rice, quinoa, barley, kidney beans, chickpeas, amaranth, oats, etc)Whole cabinet missing (e.g., immersion blender, waffle maker, salad spinner, more), windchime, live plants.

  

  Business Response

  Date: 07/14/2024

  Dear *******,

  We are genuinely sorry to hear about your experience and take your concerns very seriously. Our goal is to provide excellent service to all our customers, and we regret that you feel we have fallen short. We would like to address each of your concerns in detail.

  1. Lost Property and Theft Allegations: We understand your concerns about missing items. According to our records, the items you claim are missing (art easel and apothecary) are not listed on your inventory sheet for pickup at origin, I will attach a copy of your signed inventory sheet for reference. You signed for your inventory twice, once at the origin and then again at the destination, confirming that all your items were accounted for and in good condition. If there are items you believe are missing, we encourage you to review the signed inventory sheet. We have not received any prior reports of missing items from you at the time of delivery and there is no note in the remarks section on your signed inventory. Please see your signed inventory sheet attached here.

  2. Conduct of Employee: We take allegations of inappropriate conduct very seriously. Upon your report, we conducted an internal investigation and did not find any evidence to substantiate your claims. We questioned the other two employees, and neither confirmed any of your allegations. Additionally, we spoke to your mother, who was present at both locations during the pickup and delivery, and she did not mention any inappropriate behavior.

  3. Damaged Items (Bed, Shower head, Keyboard Piano): The bed is not damaged; it only needs to be assembled. The reason it was not assembled is that your mother had the hardware at her home and could not provide it to us at the time. Regarding the shower head, we would like to clarify that as movers, we do not handle plumbing tasks. The keyboard piano is not damaged, your hardware is loose and the foot just needs to be tightened. We have attempted to schedule a time to address your concerns, but you have not been willing to set a date with us. We are fully agreeable to scheduling a time to come back out and assist with reassembling the bed once you have the hardware, we encourage you to contact us to arrange this. We will also tighten the foot on the keyboard. Please schedule a time.

  4. Communication Issues: We apologize if our communication has not met your expectations. We have made several attempts to reach you and maintain consistent communication, but there have been challenges in having a coherent conversation with you in order to schedule a time to address your concerns. We are committed to finding a way to communicate more effectively with you.

  5. Missing Items (Food, Live Plants): Food and live plants cannot be stored as they are perishable or living items and must be disposed of, as stated in our contract. These perishable items were not added to your inventory sheet because they cannot be stored. We encourage a review of this documentation. If there is any discrepancy, we are open to further discussion to resolve the matter.

  6. Insurance Claims: We are here to help with any legitimate claims for damaged or missing items as per the signed inventory sheet. Please contact our office directly for assistance in filing any insurance claims.

  We genuinely want to resolve these issues and provide you with the satisfactory service you deserve. Please reach out to our office at ************ or [email protected] so we can address your concerns promptly and effectively.

  Thank you for your feedback and for allowing us the opportunity to improve our services.

  Customer Answer

  Date: 07/17/2024

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  They are denying what happened and I dont accept the decision because I need resolution. Please see above attached photo where they told me that they do have my items
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  *******

   

   

  

  Business Response

  Date: 07/21/2024

  Hi *******,

  I'm not sure why you would reject our offer to come help with the complaints you have. This is the same thing we dealt with trying to schedule a time with you for us to come by and take care of the small assembly issues. These things will be a quick fix if you could please allow us the opportunity to come back we will be happy to help. In case you missed our offer to come help in our previous response I will copy it below: 

  We have attempted to schedule a time to address your concerns, but you have not been willing to set a date with us. We are fully agreeable to scheduling a time to come back out and assist with reassembling the bed once you have the hardware, we encourage you to contact us to arrange this. We will also tighten the foot on the keyboard. Please schedule a time.

  ************ | [email protected]

  Customer Answer

  Date: 07/22/2024

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  The claim was rejected because it hasnt been made right yet, my phone number remains blocked, any call or email for help remains unanswered and ignored I do have this documented and will gladly provide proof of ************* dishonest communication and lack of accountability... if things are as ************* wrote above, why not accept my call for help finishing the job? 
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  *******

   

   

  

  Business Response

  Date: 07/22/2024

  Hi *******, 
  
  We did not block your number and in fact still attempt to call you however the calls go directly to voicemail and you do not return our many voicemails. Please check if you may have accidentally blocked our number. We also have not received a single email from you. We had two scheduled appointments that you were unable to keep. We scheduled a time with you on 6/14, you were not there to let us in, we called you and you replied that you were in ********** and could not make it. We rescheduled to Sunday 6/23, again when we arrived you were not there and when we called you informed us that you were on your way to a photoshoot. We understand if this complaint may not be a priority to you, but it is for us and we would like to resolve it as soon as possible. Please contact us to schedule.
  
  We apologize if our communication has not met your expectations. We have made several attempts to reach you and maintain consistent communication, but there have been challenges in having a coherent conversation with you in order to schedule a time to address your concerns. We are committed to finding a way to communicate more effectively with you. 
  
  We have attempted to schedule a time to address your concerns, but you have not been willing to set a date with us. We are fully agreeable to scheduling a time to come back out and assist with reassembling the bed once you have the hardware, we encourage you to contact us to arrange this. We will also tighten the foot on the keyboard. Please schedule a time.
  
  We genuinely want to resolve these issues and provide you with the satisfactory service you deserve. Please reach out to our office at ************ or [email protected] so we can address your concerns promptly and effectively.

  Customer Answer

  Date: 07/23/2024

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  I am not satisfied yet because you do not return my voicemails or unblock my phone number. I will implement feedback, asking for help and advocating (e.g., directly via *67, local resources) because the company remains dishonest, using fallacies and not acknowledging my attempts (e.g., call, email, BBB) for resolution please help, you have my contact information (e.g., phone, email) - again, I will gladly submit call records here. 
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  *******

   

   

• Initial Complaint

  Date:11/17/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The moving company (Job ID #******* damaged my 2 year old leather sofa on December 5,2021. ***** took pictures of the ********** was told I would have to file a damage claim with *******. I sent the required form & my own pictures & was told it would be reviewed. About 2 weeks later I was told they would not be paying for the damages. I asked that the supervisor/owner call me concerning the decision but never heard from him. I contacted ***************** & spoke to ***. He reviewed the pictures of the damage & informed me it would cost $326.25 to repair. I am requesting that they pay for the damages they caused.

  

  Business Response

  Date: 11/18/2022

  Hi ******,
  You hired us to finish a job that was already packed and moved into storage by another company. Whoever wrapped your furniture and moved it into storage is responsible for the damage. This case is considered packed by owner (PBO) and is clearly outlined in our contract that we do not accept liability for other peoples work. We accept liability for work done by our employees. Had you hired us to do the packing of boxes and wrapping to protect your furniture then we would be responsible if any damage were to occur but we simply can't pay to fix damage from someone else.