Reviews

Review Details

• Review fromMackenzie M

  Date: 07/03/2024

  1 star

  Mackenzie M

  Date: 07/03/2024

  Company is shady. They would rather waste your time and say its in the contract. They missed their 4 hour arrival window by 4 hours. After not clearly explaining that this was an arrival window not scheduled time. You can pay more for a scheduled time they said. When I ask for this to be rectified, as the company wasted almost 5 hours of my time waiting on them. They couldnt call me because of my job and nature of my job, they couldnt update me because phone calls didnt work. But after I annoyed them enough magically someone texted saying an update. This company will provide crappy, unprofessional services. And blame you for not reading the contract. Terrible company. Also, after putting a hold of 750$ on my credit card. We arrive at the apartment to find out magically after *** complained all day, they cant process the credit card and required I use Venmo or cash app for payment. I told the rude lady, thats going to charge me extra for cash advances and such. She said well its no different than our fees. When thats not true at all. They must have tons of chargebacks from credit cards. Thats why they cant process them and wont. **** at the office speaks to you like hes untouchable. And will try to talk down to you. Not realizing hes lost all possible business from that storage unit because of how they treated me and my relationship with the storage unit. And forgetting its a very small island. Word travels here. And words out already this company is shady and unprofessional.
  

  Correira Brothers' Moving & Storage

  Date: 07/04/2024

  Dear ***,
  We sincerely apologize for the inconvenience you experienced. We take your feedback very seriously and want to address each of your concerns.
  First and foremost, we regret that our team arrived later than expected. Our arrival window is designed to account for unforeseen circumstances, but we understand how frustrating delays can be. We strive to communicate this clearly in our contract, and we apologize if it was not made clear to you.
  Regarding the communication issues, we made several attempts to contact you; however, it appears that your phone was set to block calls from unknown numbers, causing our calls to go straight to voicemail. We regret any frustration this caused and appreciate your patience. Moving forward, we will explore additional ways to ensure timely updates, especially for customers with similar phone settings.
  Concerning the payment process, we want to clarify that our refusal to process your mothers credit card was not intended to cause any inconvenience. Given the nature of your claimed job in cyber security and the threats made, our team acted out of caution to protect both parties. We apologize if this was not communicated effectively and for any confusion it may have caused regarding alternative payment methods.
  **** and the rest of our team are committed to providing professional and respectful service. We are sorry to hear that your interaction did not reflect this commitment. We will address this internally to ensure better customer service in the future.
  We value your feedback and regret that your experience with us was unsatisfactory. We are taking steps to improve our services and communication. If you would like to discuss this further or give us another chance to make things right, please contact us directly at ************.
  Thank you for bringing these issues to our attention.