Complaints

This profile includes complaints for Beltone New England's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Beltone New England

  931 Jefferson Blvd Ste 2001 Warwick, RI 02886-2245

• 

  Beltone New England

  400 Bald Hill Rd Ste 203 Warwick, RI 02886-1687

• 

  Beltone New England

  15 Sandy Bottom Rd Coventry, RI 02816-5885

• 

  Beltone New England

  140 North St Bennington, VT 05201-1825

• 

  Beltone New England

  830 Belmont Street, Rt. 123 Brockton, MA 02301

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/10/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hi *****,I am sending this email to inform Beltone that I am very disappointed in the Serene 9 hearing aid.I have spent $6797 out of pocket cost to me, which is a lot for a retired senior. Below are the dates and issues I have had and this does not reflect any bad will for the company ******** RI of Warwick that provided me with excellent **************** for such an inferior product.1/5/2024- fitted for Beltone Serene 9 5/29/2024- reported issues of not working correctly (they were deteriorating but was out of state during that time) New ones ordered 6/11/2024-fitted for new ones 7/30/2024- changed over and ordered a Cross (CSC) due to the originals not helping my hearing 8/5/2024- started new cross style and started to hear a clicking sound a day later 8/13/2024-returned them to Hearcare RI and they returned to Beltone for repair 8/19/2024- received new or repaired (?) hearing aid from Beltone 9/3/2024- hearing aid DEFECTIVE AGAIN and had to re-order 9/5/2024- received replacement 11/18-2024- DEFECTIVE AGAIN!11/21/2024- received replacement FOR THE FINAL TIME!After reviewing this, one can see the inferior product that I spent so much money for without the results I should have received. I have basically spent a year of poor quality of hearing that is frustrating and has Affected my social situation, feeling isolation many times.I feel very strongly that if Beltone stands by its product, that they would refund me 100% of my money.I am currently starting all over again to find a new product.I would appreciate your prompt attention to this matter. Feel free to contact ******** RI of *******, ** to support This information I have provided to you.Sincerely,*** ***** ************ 1/10/2025 Sent from my iPad

  Customer Answer

  Date: 02/21/2025

  I have not heard from the business in response to my complaint.

  Business Response

  Date: 03/10/2025

  Good Afternoon,

  We spoke with Mr. ****** today and are refunding the monies he spent on his aids here at Beltone Hearing Centers, totally $3499.00 that will be credited to his **** card he used at the office after his aids are returned to us. The total of the $6800.00 has to do with his insurance company *****************. We have our *********************** working with United Healthcare to see if we can get a decision on this in a timely manner since it has been so long and they only give their patients a 60 day return window.

  Mr. ****** stated he will have his neighbor drop off the aids and once that happens, the credit will occur.

   

  Thank you,

  **** *********

  Customer Answer

  Date: 03/10/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
  
  Regards,
  
  ****** *****

• Initial Complaint

  Date:09/06/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Apparently, they don't understand the meaning of CEASE AND DESIST and DECEASED. I have told them numerous times already to CEASE filling my mailbox with their unwanted junk mail solicitations for the obviously RIPOFF services they are mailing to my 6 year now DECEASED mother in law at my address. Judging by all the other similar complaints, it's a sickness. You can always tell the ripoff business by their marketing over over marketing. 

  Business Response

  Date: 09/06/2024

  This should go to the local office.

  Business Response

  Date: 09/09/2024

  Good Afternoon,

  I am unsure where Mr. ********** sent his mother-in-law's information, and I am sorry for your loss.

  We record every phone call here at Beltone Hearing Centers and by name or phone number Mr. ********** is not in our system and I did go back 5 years. I also do not have the information for his mother-in-law, it would be under her name and whatever the address is that it came to Mr. ********** to remove from the system.

  If I can get that information I can then send to our mailing houses and remove this information as soon as possible. Please note: if his his mother in law's name is still active in any way, this may happen again. 

  Will wait for the reply.

  ******* *********

  Customer Answer

  Date: 09/09/2024

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  The junkmail from these thieves is addressed to **** Tiene at my address, and they most certainly have been told before to NOT continue this pathetic campaign 
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  *****

   

   

  Business Response

  Date: 09/10/2024

  Removal on our part has been done.

  No additional contact is required.

• Initial Complaint

  Date:06/21/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On June 12, 2024 I was tested for hearing loss by ******. We discussed the new process initiated by ********** Blue Shield (****), effective 2024, where one has to request a pre approval, and the **** is to reimburse the business and and I would pay the difference which was approximately $1598. On Tuesday, June 18 at 4:02 pm I was called from ************ by a female stating the pre-approval came back ok and she needed my credit card for the difference of $1598. Upon going to make a payment on the $1598 to my credit card web site, I discovered that Beltone did not charge $1598 as discussed but in fact charged $4098. It was after 5 so I wanted to call Wednesday June 19, 2024, ********** was out on Holiday for Juneteenth??? So I called the establishment on Thursday, June 20, @9:00 am. I was told the phones were forwarded to another office and staff would be in office after 12:30 pm. I called at 12:41 and was told that the phones were still forwarded and they would send an email asking someone to call me. A call came in from ************ @ 1:01 pm from ******. He cut me off and said he would call me back . I physically went in the office at approximately 3:02 pm. No one was sitting at the front counter. I waited for approximately 10 minutes. I also noticed someone's confidential information was sitting in plain site and took a picture and it is recorded in my phone, I'm sure that person would not appreciate their information laying in plain site for anyone to see. Which is another reason I do not trust Beltone. I told ************** am not interested in continuing with the hearing aid. I told the person that finally came out that I do not want the hearing aid. I have yet to hear from ****** regarding this matter at all. I called my insurance company and they told me that the preapproval request was received and answered. They did tell me that ****** never filed the claim.. I called the ******************* in ******* and told them as well.

  Business Response

  Date: 06/24/2024

  Good Morning,

  *************** was called by ******* as well as ****** in the ***************** They both apologized profusely concerning the mistake of payment. The refund has been approved and will be processed Wednesday 6/26/24. 

  When *************** entered the office to receive her refund, the ************ Cood. was working on a file and went into the back to inform the Practitioner that *************** was here. During that time, *************** did take pictures of the desk which is a violation of HIPPA as well as privacy and charges could be filed.

  We did call BC/BS and they stated all paperwork sent to them was correct and that information was given to *************** also. 

  We also called Mastercard and **** and both stated it is not illegal to use a credit card over the phone.

  Sincerely,

  ***************************

  Customer Answer

  Date: 06/26/2024

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  [I am rejecting this response for the following reasons.  ****** did not return the calls I made. He was at another store and said he would call me back but didn't.  Personally I think he was waiting for the clock to move to the point of no return.  The woman that fraudulently charged my card obviously was the one that returned the call.  This business is shady.  When I went in person on June 20th NO ONE WAS EVEN AT THE ***** DESK!!!!!! Yet someone's personal information was left for anyone to see.  I am not the one bound to HIPPA laws, Beltone is.  The money was placed back in our account because she was wrong to have taken it in the first place.  BCBS changed their process for receiving payment for hearing aides.  The business was to submit a prior approval and also a claim for the $2500 to come directly to the business, in this case Beltone.  The shady business practices is why my card was debited for the entire amount because Beltone did not want to do it the way BCBS wanted Beltone wanted their money right away by any means necessary instead of following the rules.  Just like someone's personal information was laid out on the ***** desk at that! If one doesn't want their personal information at the hands of the Dark Web do not go to Beltone.  If you don't want to be lied to don't go to Beltone.  They take advantage of the older population and think it's ok. In case one didn't know Beltone has a bad reputation on the Internet and will continue.  I am afraid that they will expose my information to the Dark Web do I am changing my credit card number.  I will notifiy the ************************ of the mishandling of peoples personal information and of the mishandling of my credit  Card as well.  I went to see my attorney today and Beltone will be hearing from us.]
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  ******

   

   

  Business Response

  Date: 07/03/2024

  Beltone has done what they need to do with this complaint. We have been in business for over 85 years and have many honest and happy patients with the company. We also understand each person has the right and responsibility to do what they must do just as we here at Beltone will do the same. There was an issue with the processing of this claim and its called human error since ******* has  little to do with that specific process. The monies have been returned because it was our error and the claim and the patient have been archived.

  Thank you again.

• Initial Complaint

  Date:04/02/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My husband, ******************************* went to Beltone of New England to possibly purchase hearing aids to help With his tinnitus. It did not help with his tinnitus once On a trial period. We tried to return them Beltone would not take them back. The salesman ***, insisted that we needed to tweak the hearing aid to his liking, which was a difficult task because my husband had a stroke and cannot speak so understanding my husbands complaints and his understanding of the salesman *** was a difficult situation. Salesman *** was very nice and I agreed to let him try to tweak him even all the while he said these hearing aids could not help his tinnitus, and that he had significant hearing loss and needed them for that. My husband disagreed doesnt want them for his hearing. He doesnt need them for his hearing. He wanted to get rid of his tinnitus because of his excruciating migraines and consistent episodes of vomiting. After a few visits, my husband still did not want these hearing aids, and salesman *** insisted he could fix the tinnitus with a tinnitus masker. Which was the first time he even mentioned that he could do this all the while he kept telling me his hearing aids would not do anything for his Tinnitus. *** also kept saying that he would extend the trial (out to March) As long as needed to help get this right for my husband and not to worry about the payments I was making to Allegro and that it would be refunded if needed. *** would not take no for an answer. He kept insisting that he could help and i, like a fool allowed him to continue to try and help my husband to relieve his migraines and vomiting on. March 6, 2024, I called *** and told him I needed to return these, and with his constistant talking over me basically told me that I was on my own and that he would still do anything he Could to help my husband, though nothing He did was helping. And pretty much told me our trial period Was pretty much over Because we werent working with him and yet we were. I contacted Beltone corporate and got a run around from ***** for almost a month. I wanna return these ASAP and get our money back. We cannot afford a $4000 set of hearing aids that do not help my husband!

  Business Response

  Date: 04/03/2024

  Patient ******************************* had hearing loss as well as severe tinnitus. He was fitted with aids and a week later only his wife came into the office and stated that he will not wear the aids. The *** then asked her to bring ****** and the aids in to see if he can work with ****** to get better hearing and extend the 30 day trial period to. They cam in and we worked with ****** for 4 visits and never once said we were not going to take the aids back till it was after 3 months. We have had constant contact with *********************** since we get all of our information from her not the patient.

  These are leased aids, thru a leasing company we use and they knew the legal process thru the lease.

  We have decided in good faith, to return their funds once the aids are returned to the office and shipped back to the leasing company and information send to Beltone.

  Thank you, 

  ***************************

  Customer Answer

  Date: 04/03/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
  We are on vacation and will return the hearing aids upon our return, 4/16/24
  Regards,
  
  ****** & *********************************

• Initial Complaint

  Date:04/28/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I dropped off my hearing aid for a simple repair, was told it would only take a few days. It has now been 5 days. I called on Wednesday the 26th and was told she would call the factory and check on my hearing aid and call me back. It is now Friday the 28th and have heard nothing. I called 3 times on the 27th and left messages and still nothing. I called this morning and got the answering machine again. I then called Beltone direct and was told someone would call me back, nothing , havent heard a word. I m now going into the weekend with no hearing aid, I cant hear the *** I cant hear in church. This is totally unacceptable. I never would have agreed to this had they told me it would take this long. And then to totally ignore me and my calls is cruel.

• Initial Complaint

  Date:03/21/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Sent: Wednesday, March 15, 2023 9:21 PM To: ************************ - Rep. ***** <***********************************>Subject: FW: *********************************** /hearing aids/Synchrony Bank Dear Representative ******,My name is *********************************. I am writing to you for assistance with a hearing aid purchase/lease made by my elderly neighbor ***************************************. Below is correspondence to a ******************** from the Beltone Hearing Aid Center located in *********, **. Unfortunately for my elderly neighbor, she is not happy with her hearing aids since they cause her discomfort. I don't know what recourse there would be for breaking the lease with *************** As of now, ******* is automatically withdrawing $129 a month from an account from *************** ************************ wants these withdrawals to stop. If any assistance can be made with this situation, it would be appreciated. It is unfortunate that insurance, especially ******** doesn't cover the costs of hearing aids. I realize some type of coverage may come in October of 2023. However, $7,000 for the ability of and elderly person to hear is hard to comprehend. Not to mention, having a product that you are not satisfied with. Thank you for your time.Luci I Date: 3/15/23 8:09 PM (GMT-05:00) To: ********************************** Subject: *********************************** /hearing aids/Synchrony Bank Dear ********************,I am writing on behalf *********************************** lease number ********. This customer is not happy with her ********************** aids. She would like to opt out of the lease agreement. I don't think she understood what she was signing for the purchase agreement. She is elderly and does have a slight language barrier. I am a registered nurse and *********************************** has granted me permission to write to you to rectify this situation. Can you please assist with the cancelation of this contract? ************************ had mentionrd small claims court. However, I am writing to you to see if something can be resolved with this unfortunate situation. Thank you.

  Business Response

  Date: 06/05/2023

  Good Afternoon,

  ************************* has been seen in our office and has had her hearing aids adjusted.

   

  Thank you, ***************************

  Customer Answer

  Date: 06/07/2023

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  [You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  Luciana

   

   

• Initial Complaint

  Date:02/13/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  12/19/22 Rechargeable hearing aids with Belltone HearMax application (for personal adjustments as needed) on ******* Phone Model SM-A536U.HearMax app and rechargeable device continue to disconnect hearing aids to phone Provided me with a procedure to disconnect then connect again and if that didn't work then try another procedure (details available)

  Customer Answer

  Date: 02/24/2023

  I have not heard from the business in response to my complaint.

  Business Response

  Date: 03/02/2023

  Response from Beltone New England

   

  Patient has previously owed Beltone hearing aids and has been seen by our local provider for over five years prior to making the purchase below.

   

  Beltone Achieve 9 63DRWC Digital RIE	Beltone Achieve 9 63DRWC Digital RIE
  Serial #	2356291960	2356291961
  Purchase	12/28/2022	12/28/2022
  Check-in	12/29/2022	12/29/2022
  Delivery	01/17/2023	01/17/2023
  Battery	Rechargeable	Rechargeable

   

  As shown above, ****************** invested in these rechargeable hearing instruments in late December, accepting delivery in mid-January of 2023.  

   

  Chart notes indicate that we have seen the patient to provide service on multiple occasions since fitting her with her new hearing aids, optimizing the sound for her and gradually setting the programming up to full prescription strength for patient comfort.  Patient reports improved hearing with her current devices, but the operating system in her ******* Model SM-A536U phone is not compatible with Beltones HearMax appplication, and this is creating inconsistent Bluetooth connectivity issues. 

   

  Our provider in *********, ***** has made this clear to ******************, but she is still blaming the devices.  Beltone and other hearing aid manufacturers have no control over changes made to ***************** systems by cellular phone manufacturers, and neither do phone users because updates happen automatically.  The HearMax App mentioned in her complaint is free and compatible with an array of cellular phone manufacturers, including Apple products and several other phone models using ***************** Systems. 

   

  To address this issue for ******************, not only have we provided a suggested procedure to restore connectivity, but we have also offered to provide her an accessory valued at $200 retail called a Phone Link 2 at no additional charge.  This device works as an intermediary between incompatible phone models and the latest hearing aids she purchased from us. 

   

  Patient has refused to accept this solution, so we are all waiting for this phone manufacturer to make the necessary changes to their operating system, enabling connectivity to HearMax and other device applications.  As soon as the ******* SM-A536U phone appears on the list of devices compatible with the HearMax app, patient will be notified and the issue will be rectified to the best of our ability.

   

  We hope that this adequately addresses the complaint #********.       

   

  Newton Dubs | Regional Director

  Customer Answer

  Date: 03/06/2023

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  [You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  *********