Complaints

This profile includes complaints for Petro Holdings, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Petro Holdings, Inc. has 9 locations, listed below.

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  Petro Holdings, Inc.

  141 Knight St Warwick, RI 02886-1227

• 

  Petro Holdings, Inc.

  1182 River St. Woonsocket, RI 02895

• 

  Petro Holdings, Inc.

  84 Newbury St Fl 3 Peabody, MA 01960

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  Petro Holdings, Inc.

  50 Houghton St Providence, RI 02904

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  Petro Holdings, Inc.

  9 W Broad St Ste 310 Stamford, CT 06902-3758

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/13/2022

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ****** explanation of their services are confusing, and perhaps, intentionally mislead their customers. I was on a service contract and it was automatically renewed and billed by them. I called within days to cancel that contract and I thought they they were offering to keep it open for 60 days before I would be recharged. So I assumed that it would be canceled at the end of the 60 days if I did nothing. Apparently Petro say dad that I needed to call back even though I saw the refund on my account. What I didnt realize was that I not only had a Service Agreement but also I was on automatic oil delivery with them and that portion wasnt canceled. My Intension was to cancel everything I had with Petro last May 2022. I was very surprised to find out that Unbeknownst to me, Petro came and filled our oil tank to the half way **** without advising me and then charged me over $7.11 / gallon, which they considered to be the ****et price on Sept. 1, 2022. Then I checked other local providers prices and discovered that Petro, *** charged more than $2 per gallon more than other providers. After several calls to them, Petro said that they needed to pull the phone records to resolve my issue. They called two work days later and told me they were in the right and I misunderstood. To show that they would work with me, they offered to put me on another contract with an equal payment plan for 1 year and would offer me a price stop not to exceed $5.11/gallon. A courtesy call before refilling my tank would have been nice given how the cost of oil has increased. And, perhaps, even better, they should have called me to check up with me within the 60 days that the automatic delivery was going to take effect. I originally called them on April 26,2022, they gave me 60 days to decide I dont know what, and then came to half fill my oil tank on Sept. 1, 2022. It was all very confusing to me. I had not processed that I was still on their automatic program. I have no plan to return

  

  Business Response

  Date: 09/09/2022

  This is not a Petro ** customer.

   

  Petro Home Services

  141 *********

  *******, **. 02886

  Phone  

  ************

  Fax        

  ************

  Customer Answer

  Date: 09/11/2022

  I am filing a complaint against Petro Home Services. They have an office on ******* in ********, **. I tried to obtain their address by calling them but they would not give me the address. 

  

  Business Response

  Date: 10/24/2022

  October 24, 2022
  
  Re: ******************************************* of ************************************************ 02878
  
  To Whom It May ****************** have received your communication regarding the above complaint. We have attempted to reach ******************* ********* to address her concerns, unfortunately,we have not received a return call.
  
  If you require any additional information please feel free to reach out.
  
  Sincerely,
  
  
  
  ***********************************
  District Administrative Manager
  Petro Home Services
  ****************************************
  ************

  Customer Answer

  Date: 10/24/2022

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
  

  In my opinion, intentional and follow up communication by Petro is what led me to file the complaint in the first place. I just want to mention that I received one phone call from Petro that I know of because they left a message stating that they knew about my concern and were gathering information about my complaint. If Petro called me other than that time, they failed to leave a message so I had no idea that they were trying to contact me. It would have been nice to know that they were trying to contact me. 

  
  Regards,
  
  ***********************************