Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/26/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  A few days ago I purchased 2 strobe products, after delivery & installing the products, one worked fine, one was defective. When I called to ask about returning,t he company implied that it was my fault and they couldn't honor return because it was my fault. I purchased 2 of the same product, one worked great, the other was defective. They referred me to the manufacturer for warranty service because a defective product doesn't fall under the advertised "14 day return period". All of their products are electronic, so if you have to open a product to determine if it's defective, then the 14 day return period really doesn't apply to anything. It seems like a defacto "No Refunds for Any Reason" while still claiming to have a 14 day return policy.I typically buy from another dealer for light products, but wanted to try ***************************** because they were about 10% cheaper. After having to buy a replacement and pay $13 more in shipping, I'm certainly not saving any money now.

  

  Business Response

  Date: 06/27/2023

  I personally spoke to this customer and when he called he said he had a unit that was not working and that he spoke to the manufacturer already regarding warranty work and was not happy with the time frame to ship it to them and get it repaired or replaced and returned.  I never told him anything was his fault that is untrue. 
  The return policy he referenced if for brand new item returns.  It does not cover items a customer installs which I explained to him. 
  Repairs and warranties are handled by the manufacturer and very clearly noted on the web site.  
  I understand his frustration however we fulfilled his order promptly and efficiently and all are terms and conditions are clearly noted during checkout which this customer agreed to.  Thanks

  Customer Answer

  Date: 06/27/2023

  The product was brand new, no modifications were made to the product whatsoever.  So, in practically, this company does not honor their return policy if any defective product is not-returnable simply for being opened. 

  

  Business Response

  Date: 06/28/2023

  Again once an item is installed it may not be returned for a refund.  However, as I clearly informed the customer it has a 5 year warranty and the manufacturer will certainly address any issues he has. 

  A "return or exchange" is on brand new items as clearly noted on our web site.  Thanks
  

  Customer Answer

  Date: 06/29/2023

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  ---START----

  To clarify, the item was not "installed" when it failed.  The shipping box was opened, the plastic wrapping was removed, it was sitting on the test-bench running, connected to 12v power, and it failed within 5 minutes of use.  The 2nd identical item ordered did not fail.  So, I disagree with the assertion that the problem failed during installed.   Further, when I contacted the manufacturer, they did not send the identical item, but a different item which is similar, but not the same item.  Even though it's of slightly greater value, I would not have selected this item from the vendor.  I purchased "item X" and when it failed immediately, the manufacturer through their warranty process sent a variant of the item I purchased.

  This is not different than buying a microwave oven from *********** opening it & having smoke pour out of the unit during the 1st use and ********** saying, "We accept returns, but not if you open them".  In practicality, returns are not accepted under any circumstances unless to product is refused on delivery.  The vendor would be more honest if they clarified their return policy to state defective items do not qualify for return.   

  ---FINISH---

  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  *****

   

   

• Initial Complaint

  Date:11/11/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The above mentioned company had sold a light bar to me. this light was the incorrect item. the company representative told me they would not accept a return and told me to dispute with my bank which i did, the president of the company ********************* had reached out to me and told me to return the item back within 24 hours or he was threatening insane legal action/ threats. he also contacted my place of employment and accused me of fraud. the bank ended up denying my claim (to be expected) and ************* already forced me to return the light bar to him anyway. so now i have returned the item back , and he refuses to issue me a refund. he claims he tried issuing the refund to the old card however thats been closed. so when asked to issue a check to refund to another card he declines. all i want is my money back.

  

  Business Response

  Date: 11/13/2022

  **** is 110% lying.  He tried to say his credit card was stolen but the order was shipped to his parents house and signed for so we won the case.  The customer has lied every step of the way.  Only when we tracked him down thru his volunteer fire **** did he come clean.  We owe this customer no refund at this time 

  Customer Answer

  Date: 11/13/2022

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  [You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  *****