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Business Profile

Clinic

MinuteClinic, L.L.C.

Headquarters

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for MinuteClinic, L.L.C.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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MinuteClinic, L.L.C. has 710 locations, listed below.

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    Customer Complaints Summary

    • 553 total complaints in the last 3 years.
    • 244 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:01/18/2025

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Visited Minute Clinic is *************, ********. I looked up a price list for the test we needed as my daughter was sick. It was under a couple hundred dollars. I also used insurance. I was billed $765.00 with no itemized bill and no one will answer the billing line.

      Business Response

      Date: 01/28/2025

      Thank you for your letter concerning billing. I am pleased to report that this matter has
      been resolved between MinuteClinic and **** *****.

      Customer Answer

      Date: 01/28/2025

      [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

      Better Business Bureau:

      I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 

      Regards,

      **** *****

    • Initial Complaint

      Date:01/15/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I went in for a shot and was told my insurance would cover cost. I was charged $640. I tried calling many times and for some reason the business billing department is always closed and doesn't provide business hours anywhere. I saw the pricing list on their website and it was nothing compared to the one shot that I had. Company should really reach out to people before doing such a big charge. This charge has put me in a distressed place as I am a college student. This needs to resolved.

      Business Response

      Date: 01/21/2025

      Thank you for your letter concerning ***** ******. I am pleased to report that this matter has been resolved between MinuteClinic and ***** ******. 

    • Initial Complaint

      Date:01/13/2025

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      MinuteClinic charged my credit card $89 six months after a visit but refuses to provide a copy of the bill or to give me any proof they tried to charge insurance. My insurance company says they never received a claim about this visit. MinuteClinic says they cannot send me anything (by mail or by electronic format) to document that they tried to bill insurance and that they cannot even send me the copy of my bill. This is unacceptable. If they are going to charge my credit card, they need to give me a billing statement to support the charge. I spent 1 hour and 38 seconds on the phone with MinuteClinic today calling 866-389-ASAP(2727) and was transferred multiple times before anyone could even locate my account. I was told that I could not contact them about this by email or any method other than by phone. They said they have no duty to provide documentation of why they charged me and they do not have to prove to me that they tried to bill insurance. This is not reasonable. The resolution I am seeking is (1) a copy of my bill for the visit and (2) something in writing that says they billed my insurance company and the claim was denied. If they cannot document these things, I want a refund of my $89.

      Business Response

      Date: 01/16/2025

      Thank you for your letter concerning Ms. **** *******. I am pleased to report that this matter has been resolved between  MinuteClinic and Ms. **** *******.

      Customer Answer

      Date: 01/16/2025

      [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

      Better Business Bureau:

      I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 

      Regards,

      **** *******

    • Initial Complaint

      Date:01/11/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Insurance was provided at a minute clinic appointment. When I was billed I was billed 286$ with no insurance applied, and was told over the phone they attempted to bill an old insurance I no longer have and did not give them during my appointment. I gave that insurance over the phone and they eventually refunded me the money a few months later after trying to not give me a refund, this took several phone calls. Now I am being mailed a bill again for the 286 with no signs of them attempting to bill my insurance.

      Business Response

      Date: 01/13/2025


      Thank you for your letter concerning **** *********. I am pleased to report that this matter has been resolved between MinuteClinic and **** *********.. 

      Customer Answer

      Date: 01/13/2025

      Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

       

      [You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]

      Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.

      FAQ

       

      the matter is NOT resolved, a reissue of the claim is being mailed to my previous insurer (no longer with this insurance) and I was told it will take ***** days for that to mail or process. I do not consider the matter resolved until that time has passed and the insurer responds 


      Regards,

      ****

       

       

      Business Response

      Date: 01/21/2025

      There is no further action for MinuteClinic to take.  MinuteClinic considers the matter closed.

      Customer Answer

      Date: 01/22/2025

      Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

      [You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]

      Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.

      FAQ

      NO NO NO ! 

      It is not resolved and there IS further action for minute clinic to take. They are bold faced lying to you at my expense and I DO NOT ACCEPT that. 

      theyve asked me to wait ***** days from the time I spoke to them on the phone recently as theyve just billed my visit to my insurance after refusing to do so or take responsibility to send a bill by mail. Ill have you know an agent on the phone lied to me before my original BBB report and said they only do electronic billing and tried to get me to manually send a paper bill. 

      We are waiting to see how the insurance responds, and I was billed for two flu tests despite taking one. I was told on the phone that its billed as two for insurance or it doesnt process so thats an additional 50$ of excess fees that minuteclinic would need to strike off if I have to pay the whole thing out of pocket. 

      once again, it is not resolved and minuteclinic will have further actions in ***** days minus the time of our call. 

      Do not just let them lie to you. 

      Regards,

      ****

       

       

    • Initial Complaint

      Date:01/07/2025

      Type:Order Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Although ** is a ******** and Tricare network provider, they are using a lab which bills separately and is refusing to ************* and Tricare for the lab services they provided on behalf of MC.

      Business Response

      Date: 01/14/2025

      Thank
      you for your letter concerning Billing . I am pleased to report that this matter has
      been resolved between MinuteClinic and ****** ******.

      Customer Answer

      Date: 01/14/2025

      Better Business Bureau:

      I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 

      Regards,

      ****** ******

    • Initial Complaint

      Date:12/31/2024

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      The complaint is around unfair business practices that take advantage of vulnerable patients. There are multiple issues with the appointment from September that was billed to us on 11/23 for 216.12.1. The pricing provided on the website is misleading because it's only for the "office visit" and doesn't include labs or testing. This is not clear on the site.2. My wife, worried about having strep throat, schedules a test. She provides her insurance card and is told she is qualified. Not knowing what that means she assumes it means her insurance will help cover costs. This is incorrect and apparently only means she is active on the insurance plan?3. At no point in time (multiple confirms, front office, etc) was she told to call insurance to confirm coverage. Why? Because that could lead to less money for the company. 4. When given a chance to explain and try to work something out the clinic wouldn't give us the time of day and gave us the run around. They wouldn't even call us to talk to us about our *************, misleading pricing, misleading insurance information, auto billing, lack of clarity, lack of patient follow up.This has become status quo for US healthcare. These health and insurance companies go back and forth and the patients pay the price after the fact. This creates inherent distrust around healthcare and it has to stop. Every time my wife goes through this she gets more uneasy and skeptical.A simple solution is to remind patients they need to call their insurance to confirm coverage or to do it for them. But there's no immediate money in doing that

      Business Response

      Date: 01/06/2025



      Thank you for your letter concerning  ***** Johnson . MinuteClinic has made several attempts to reach  ***** Johnson  via telephone. 
      MinuteClinic has also sent  ***** ******* a letter advising them to contact us should they like to resolve this matter.
      Please have  ***** ******* contact ****** ******** , Patient Support Senior Coordinator at ************ to discuss further.

    • Initial Complaint

      Date:12/25/2024

      Type:Order Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am writing to file a complaint against MinuteClinic for their failure to honor the information provided regarding coverage for my Quantiferon TB test performed on 09/09/2024. When I initially inquired, they confirmed that my insurance would cover 100% of the test. However, after the test was administered and I received the bill from Quest diagnostics lab a month later. They sent the lab specimen to the out of network lab and the insurance denied the claim. The minute clinic since been unresponsive to my attempts to resolve the issue. I humbly request that Minute Clinic take responsibility for the payment ( $369.97) as they initially promised and assured me prior to the administration of the exam, that this test would be 100% fully covered. This lack of support and transparency has left me in a difficult situation, and I seek your assistance in addressing this matter.

      Business Response

      Date: 12/31/2024

      Thank you for your letter concerning billing. I am pleased to report that this matter has
      been resolved between MinuteClinic and ***** ****.

      Customer Answer

      Date: 01/08/2025

      [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

      Better Business Bureau:

      I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved.  I am currently waiting for the business to remove my balance as which they have agreed upon. They have stated that it can take up to 2-3 weeks. 

      Regards,

      ***** ****

    • Initial Complaint

      Date:12/23/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Im having an issue with my CVS account where someone else has apparently been getting text messages regarding my medical appointments, even though my number should be listed in the account. This has been a reoccurring issue and I had talked to a *** at *** previously and they said it was fixed but this person is still receiving my medical information which is a huge HIPAA violation. Im in need of having this fixed to just include my phone number on my account

      Customer Answer

      Date: 01/02/2025

      I have not heard from the business in response to my complaint.

      Business Response

      Date: 01/06/2025

      Thank you for your letter concerning Mr. ****** ********. I am pleased to report that this matter has been resolved between MinuteClinic and Mr. ****** ********.

    • Initial Complaint

      Date:12/22/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      CVS MINUTE CLINIC NEVER TOLD ME THEY WOULD DEBIT MY ACCOUNT $200 AT CHRISTMAS TIME FOR A BILL WHICH WAS FULLY PAID BY MY INSURER ************************* U.S. FAMILY HEALTH PLAN. They also never told me at the time of the visit that I could be liable for the whole bill. They just told me that it went through and that my insurance covered it. I want my money back. Please

      Business Response

      Date: 12/23/2024

      Thank you for your letter concerning ***** ********. I am pleased to report that this matter has been resolved between MinuteClinic and ***** ********. 

    • Initial Complaint

      Date:12/18/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I went to the minute clinic to remove wax in ear, the PA said there was no wax and no service was rendered.I then received a bill and I told the billing that no service was rendered and she agreed. Later she called that the PA refused to remove the amount.I asked to see break down of what I am being charged for. She said nothing and sent nothing.Stop taking advantage of people when you did not render any service

      Business Response

      Date: 12/19/2024

      Thank you for your letter concerning billing. I am pleased to report that this matter has
      been resolved between MinuteClinic and ******* *****.

      Customer Answer

      Date: 12/19/2024

      Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

      [You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.] 

      Hello, 

      This is not true, The issue has not been resolved, I spoke with the representative and she wants me to call insurance if insurance can pay and I kindly declined because it will seem like insurance scam since there was no services rendered.

      we did not come to resolution as business has acknowledged that no Services was renderered on this day and still refused to adjust charges.

       

      Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.

      I spoke with the representative, she acknowledged that no service was rendered but still refused to adjust charges.

      She suggested I try to see if insurance can cancel it which I declined because it will seem like insurance scam and injustice.

      please kindly adjust this bill since no service was rendered. 

      FAQ

      Regards,

      Olabisi

       

       

      Business Response

      Date: 01/02/2025

      The patient visited MinuteClinic and received a complete clinical evaluation and treatment plan.  The charges are therefore valid.  Patient is free to dispute the deductible with her health plan,but has declined.  ********************** considers the matter closed.

      Customer Answer

      Date: 01/06/2025

      Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as ********************************** stated they can not pay for service that was not rendered. If my ear was cleaned, Insurance said I would not have to pay anything.

      There was no service rendered on this day and the PA that attended to me assured and confirmed me that I would not be charged.

      Please I know there is a recession but robbing loyal customers is not good business practice. Remove the unethical charge.

      [You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]

      Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.

      FAQ

      Regards,

      Olabisi

       

       

    MinuteClinic, L.L.C. is NOT a BBB Accredited Business.

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