Complaints

This profile includes complaints for MinuteClinic, L.L.C.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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MinuteClinic, L.L.C. has 710 locations, listed below.

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• 

  MinuteClinic, L.L.C.

  1 Cvs Dr Woonsocket, RI 02895-6146

• 

  CVS Pharmacy

  2601 S HOUGHTON Road TUCSON, AZ 85730-1525

• 

  CVS Pharmacy

  1900 W VALENCIA RD TUCSON, AZ 85746-6628

• 

  MinuteClinic, L.L.C.

  765 S Lindsay Rd Gilbert, AZ 85296-3063

• 

  MinuteClinic, L.L.C.

  6015 E BROWN RD MESA, AZ 85205-4452

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/03/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On May *******, I, ******* **** 73 years old was seen by *** *****;FNP for Travel Vaccination Consultation, in ten minutes time, no prescriptions, no medications for vaccinations were provided, disinformation were provided, like COVID is over, no vaccines needed, Yellow Fever vaccines is not available anywhere, its available in ****** and many big and small pharmacies, just not CVS and MinuteClinic, I had to pay $39.99 for a full service travel vaccination consultation at ******, getting a comprehensive vaccine prescriptions and medications and yellow book with a waiver Yellow Fever certificate due to age over 60, too risky to get vaccinated., COVID shot provided, MinuteClinic wasted my precious time, now I dont have time to get 2nd shot before my trip departing on June 29th, 30 days after 1st shot, I wont get full protection from Hepatitis A&B I complained multiple times to MinuteClinic, they escalated the case CRM#*******, *********, Supervisor of Patient Support, said they (the owners/managers of ********** location) reviewed and decided no refund of $71 and no waiver of $29, even when *** ***** left voice message apologized and she will try to talk to her manager to waive the $29 undisclosed charges for us on May 18, 2025.

  Business Response

  Date: 06/05/2025

  Thank you for your letter concerning the patient ******* ****. MinuteClinic has spoken to the patient and confirmed services were provided and billed appropriately. The patients claim has been respectfully denied, and MinuteClinic now considers this matter closed.

  Customer Answer

  Date: 06/06/2025

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  [You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  *******

   

   

• Initial Complaint

  Date:05/27/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My wife (********) received service from minute clinic on 3/6/25. At the time of her visit she showed them both her insurance and my insurance (as her secondary). The insurance information was entered wrong and we were charged $347.71. I called the next morning to get the insurance issue fixed and they told me it could take up to 30 days to process and then we would be issued a refund. The insurance company processed and paid the claim on 4/15/25. I have called 3 separate times since then and we have still not received a refund on our credit card even though the claim was paid in full on 4/15/25

  Business Response

  Date: 05/28/2025

  Thank you for your letter concerning ***** *****. I am pleased to report that this matter has been resolved between MinuteClinic and ***** *****.

  Customer Answer

  Date: 05/31/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
  
  Regards,
  
  ***** *****

• Initial Complaint

  Date:05/26/2025

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Visited CVS MinuteClinic, ************************************************* (permanently closed now) on 3 January 2025 (file attached). Visit went well and my (ear) problem was addressed.Received bill shortly thereafter for $689.90. Statement summary as follows: "Your insurance provider, ************, notified us that you were not covered under their plan." This statement is false. I have attempted to dispute this charge but no luck. Unfortunately my job (classroom teacher) does not allow me to be put on hold for any length of time. I have previously visited the same MinuteClinic on December 14, 2019, for the exact same issue and was charged 30 dollars out of pocket (file attached).I am retired *******. I have had Tricare PRIME for the last 17 years and contacted a ******* representative and confirmed that I am covered. 888-TRIWEST (874-9378)MinuteClinic has now forwarded this balance to a collection agency.

  Business Response

  Date: 05/28/2025

  Thank you for your letter concerning ***** ******. I am pleased to report that this matter has been resolved between MinuteClinic and ***** ******.

  Customer Answer

  Date: 05/28/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
  
  Regards,
  
  ***** ******

• Initial Complaint

  Date:05/25/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My son ******* ****** was misdiagnosed/ not diagnosed with nurse practitioner ****** ****. Ive called and placed a dispute with her supervisor, the billing department my insurance company and then I was charged $119 that I did not agree to since I have placed a dispute. I took my son to another facility to be treated and got him the proper treatment and medication. I called back to dispute this charge and nothing has been done. My chart number for this issue is #CRM5985603 I should have never been billed by the minute clinic. The nurse never used my insurance she just took money out of my account, on the first call I told them to take my card off of file and they never did. I have put in a dispute with my bank as well. The treatment from this nurse practitioner was awful and I would like to report her to her state board. Unauthorized transaction, dismissive nurse, misdiagnosis because she said my son had the flu and he didnt, when I told her he didnt have the flu she because even more dismissive. Nothing has been resolved on this companies end. Nothing one has reached out to me to assure this issue was addressed and I do not want another mother or sick patient to have to deal with what I went through. There wasnt any integrity displayed in this matter.

  Business Response

  Date: 05/27/2025

  Thank you for your letter concerning ********* ******. I am pleased to report that this matter has been resolved between MinuteClinic and ********* ******.

• Initial Complaint

  Date:05/19/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  As a matter of employment, I was required to get a TB test. When I had the TB test placed, I was charged the out-of-pocket value of the visit. When I came back to have the TB test read, the nurse said that she would run it through my insurance because sometimes insurance covers it. I was charged $35 for the reading and another $117.60 when insurance denied my claim. I was not offered the $35 face value charge of the reading at my appointment, and I would like the $117.60 refunded.

  Business Response

  Date: 05/20/2025

  Thank you for your letter concerning ******* ********. I am pleased to report that this matter has been resolved between MinuteClinic and ******* ********.

• Initial Complaint

  Date:05/15/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Visited CVS Minute Clinic located at **************************************. The service was unprofessional by the nurse practitioner. My appointment was for 10:10AM and I was not seen until past 11AM while other patients came after me and were seen before me. The ** did not apologize or seem to have any compassion for my illness. She frowned at me and refused to listen to me or my needs. I feel she mis-diagnosed me and did not care about my well-being.

  Business Response

  Date: 05/21/2025

  Thank you for your letter concerning the patient. MinuteClinic has spoken to the patient and confirmed services were provided and billed appropriately. The patients claim has been respectfully denied, and MinuteClinic now considers this matter closed.

  Customer Answer

  Date: 05/21/2025

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  I was not treated in a kind or compassionate manner and feel my health concerns were not heard or treated appropriately as the provider was angry and did not hear what my symptoms weren't and thus did not give me an appropriate treatment plan.
  
  Regards,

  *******

   

   

  Business Response

  Date: 05/28/2025

  MinuteClinic has reviewed this complaint and has determined that the treatment provided was based on evidence-based clinical standards and met the appropriate standard of care.  Therefore,MinuteClinic will not be offering this patient a refund and considers this matter closed.

  Customer Answer

  Date: 05/29/2025

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  I did not receive proper care as the provider did not listen to me as a patient correctly and failed to ask further about my sinus infection symptoms as she was not caring or professional.  She was overbooked as per the first nurse and was hurried and did not take the time to care for me.
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  *******

   

   

• Initial Complaint

  Date:05/15/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am filing this complaint regarding an unauthorized charge by CVS MinuteClinic. On the date of service, 4/19/2025, I paid my $20 co-pay in full. However, CVS MinuteClinic later charged my card an additional $319 without sending me a bill or obtaining my authorization. I never approved any further charges beyond what I paid on the day of service. I contacted both my insurance provider (**********************) and MinuteClinic and had them on a call together to try to resolve the issue. My insurance confirmed the claim was processed on 5/15/2025 and offered to fax the Explanation of Benefits directly, but MinuteClinic insisted they must receive it through their internal process. I understand they are waiting for payment from ********** Blue Shield, but I urgently need the $319 that was taken from my account without consent. As of now, I have already waited six days since the charge, and Im being told the refund will take another 6 to 10 business days. I have called multiple times, and each time Im met with vague promises and shifting timelines, with no real resolution. No one at MinuteClinic has been able to provide actual helponly repeated statements that it will take 3 to 5 business days depending on various unclear steps. Im submitting this complaint because CVS MinuteClinic charged me without authorization and has provided no effective customer support to correct their error in a timely or responsible manner.

  Business Response

  Date: 05/17/2025

  Thank you for your letter concerning Ayden *******. I am pleased to report that this matter has been resolved between MinuteClinic and Ayden *******.

• Initial Complaint

  Date:05/14/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was incorrectly charged by MinuteClinic on 02/06/2025. I had scheduled my appointment online and added my current insurance card to the account. At the appointment, I gave the nurse my current insurance card and she inputted information from that insurance card into the computer. After my visit, I was charged as if I don't have insurance because they used an old insurance card/old insurance information. When I called to have their Billing team fix this, they sent the bill to my current insurance company. The insurance took care of the claim and the remaining out of pocket cost was to be taken out ot MinuteClinic refund check. The billing representative failed to enter my mailing address correctly, and the check was not sent to my address. I have been receiving interest charges to my credit card for this incorrect billing charge. This is very expensive and unaffordable for me. MinuteClinic is now running a check trace and a supervisor will have the refund sent electronically to me. This is something I requested from the beginning and should have been escalated and granted. MinuteClinic says they cannot pay the interest charges that are occurring on my credit card account. These are expensive and unacceptable errors that the business has caused me. I want the interest charges to my credit account reimbursed. Payment Receipt Thank you for your business! If you have any questions about your payment, please contact MinuteClinic at 866-389-ASAP(2727)Approval code: *****B Transaction type: PURCHASE Card type: Mastercard Visit ID: ********* Description of services: MinuteClinic Amount: $530.22 Clinic Address: ***********************************************************************************: GAINESVILLE Clinic State: ** Date/time: 02/06/2025 7:39:45 EST

  Business Response

  Date: 05/27/2025

  Thank you for your letter concerning Lisandranette ****. I am pleased to report that this matter has been resolved between MinuteClinic and Lisandranette ****.

• Initial Complaint

  Date:05/13/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On May 12, 2025, I visited CVS MinuteClinic in ******, *****, as a self-pay patient seeking a tuberculosis (TB) test and titers. I was quoted $36 for the TB test and $100 for the titers, with the understanding that blood would be drawn on-site and sent to a lab. However, I was informed that no nurse was available to perform the blood draw and was instead handed a referral to Quest Diagnostics. Upon arriving at *****, I learned that the services provided were more expensive and unnecessary, as I could have booked the same tests directly through them without a referral. When I contacted CVS MinuteClinic to resolve the issue, I was told that the $100 charge was for the visit itself, not the titers, and that no refund would be issued for the referral. This lack of transparency and misleading information regarding pricing and services is unacceptable. I request a full refund of the $100 charged for the visit, as the services provided were not as described, and urge CVS MinuteClinic to review and update their pricing and service information to ensure transparency for self-pay patients.

  Business Response

  Date: 05/20/2025

  Thank you for your letter concerning billing. I am pleased to report that this matter has
  been resolved between MinuteClinic and ****** *********.

• Initial Complaint

  Date:05/13/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been contacted on numerous occasions regarding an outstanding balance from CVS Minute Clinic for my child who was a minor at the time. However, Minute Clinic staff always confirmed that any and all visits were covered by my insurance prior to services being rendered. Also, I filed a formal complaint about a practitioner as they refused to see my child at the designated appointment time, by falsely claiming that they came out into the lobby and didnt see anyone once I discovered that the appointment was not in the system. There were no other patients in the waiting area and no one else approached while I was on the phone with customer service filing the complaint. Afterwards, a representative left a message for me to contact her, but failed to respond to my attempts to follow up. The practitioner was rude, condescending and disrespectful as she had her back turned while arguing and declining to render care.

  Business Response

  Date: 05/19/2025

  Thank you for your letter concerning ******* *****-*****. MinuteClinic has made several attempts to reach ******* *****-Smith via telephone. MinuteClinic has also sent ******* *****-Smith a letter advising them to contact us should they like to resolve this matter. Please have ******* *****-Smith contact ******* ******, Patient Support Senior Coordinator at ************ to discuss further.