Business Profile

Clinic

MinuteClinic, L.L.C.

Headquarters

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for MinuteClinic, L.L.C.'s headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

552 total complaints in the last 3 years.
241 complaints closed in the last 12 months.

If you've experienced an issue

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:10/13/2024
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On July 13, 2024 I went to the MinuteClinic to receive a Covid-19 test which is covered by my insurance provider. While I was with the provider who administered the test, the provider also took my blood pressure, medical history etc. and later billed me for an evaluation and monitoring visit which was not the purpose of the visit. Nor did I request these services. Since this was not covered by my provider, my debit card was charged $99. I never received a bill from MinuteClinic to dispute the charge. I only received a receipt after my card was charged.
Business Response
Date: 10/22/2024
Thank you for your letter concerning
Billing. I am pleased to report that this matter has been resolved between
MinuteClinic and ******** ********.
Customer Answer
Date: 10/22/2024
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved.

Regards,

******** ********
Initial Complaint
Date:10/10/2024
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
on 5/14/2024 my husband and i visi*ed minuteclinic PA371 for meningococcal vaccine af*er *he s*aff checked our insurances cards *hey say *he insurances don * pay for *he vaccine! if you wan* i* you have *o pay , i* cos* $264 each . we payed wi*h ****** af*er 3 mon*h we received a bill for *he vaccina*ion. *hey used our insurances cards illegally for billing. Af*er reviewing wi*h minuteclinic s*ore for explain, *he employee say *hey can do no *hing *o change or access *o *he billing sys*em , you have *o call cos*umer service . Then af*er many a**emp*s *he con*ac* was impossible.billing ID ****** ****** :1366040A1644 belling ID ***** ****** : 256860A1644
Business Response
Date: 10/15/2024
Thank you for your letter concerning Ms. ****** ******. MinuteClinic has made several attempts to reach *********************** via telephone. MinuteClinic has also sent *********************** a letter advising them to contact us should they like to resolve this matter. Please have *********************** contact ***** ***** Patient Support Senior Coordinator at ************ to discuss further.
Customer Answer
Date: 10/17/2024
Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered.
[You must provide details of why you are not satisfied with this resolution. If you do not enter a reason for your rejection, your complaint will be closed as Answered.]

Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.

FAQ

Regards,
Nabila
Initial Complaint
Date:10/02/2024
Type:Billing Issues
Status:
UnansweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On 9/5/2024 I went to a CVS to get tested for COVID. Upon arrival I explained that I was a military member and that I had tricare, that I was there for the Covid test and that I wasnt going to do anything that required charges that my insurance company would not pay for. They took me to the office and did the test, asked me to wait outside. Then in order to get my results they took me to another room and called a doctor. I said I didnt want to see a doctor, I just wanted the results. They insisted that this is the process and that I was NOT going to get charged anything extra. Now, I get a bill saying that they are charging me an addition $139!!! For a medium visit! Is this a joke? ******* already covered $120 for the Covid test and now Minute Clinic is charging me an additional $139 for an office visit that all she did was give me the results and say I didnt test positive for Covid. I said MULTIPLE times during the visit that I was a military member with tricare and that I was not going to do anything that was not covered by my insurance. They acted intentionally to charge the customer and this is very disappointing and disrespectful! CVS, You have already received $120 from ******* for the Covid test and thats why I was there for, please remove the $139 charges because I will not pay for a service that I didnt ask for!!!Check your cameras and verify that I said that I was there just for Covid test MULTIPLE times! I felt pressured by your employees to forcefully see a provider when I was there for a Covid test! I already took multiple Covid tests with CVS in the past and I was never charged anything extra. This is unsatisfactory!!!Remove this $139 charge now please!Thank you, ******** Azuaga
Initial Complaint
Date:09/30/2024
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I was denied service on 8/31/2024 due to the ** on staff, **** ********, not knowing how to draw titers. That was all I went in for and received no other service. Upon being turned away, I was then charged $70.00 through my insurance. My insurance denied the claim and my account is now showing I am responsible for this amount.
Business Response
Date: 10/02/2024
Thank you for your letter concerning Ms. Shelby Hovren . I am pleased to report that this matter has been resolved between MinuteClinic and Ms. Shelby Hovren.
Initial Complaint
Date:09/28/2024
Type:Sales and Advertising Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I went to the minute clinic for treatment which I accessed through the aetna portal. The aetna portal showed that I had his my out of pocket maximum for the year. Now, two weeks later, *** charges me $15. They are the same company as ***** which, once again, showed that i had reached my out of pocket max. This is the worst company in the world. Amazingly bad.
Business Response
Date: 10/07/2024
Thank you for your letter concerning
billing. I am pleased to report that this matter has been resolved between
MinuteClinic and Timothy Rosenberger.
Customer Answer
Date: 10/16/2024
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #22352478. I understand that by choosing to accept the business response that my complaint will be closed as resolved.

Regards,

Tim Rosenberger
Initial Complaint
Date:09/25/2024
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I went to the Minute Clinic at *** on Monday June 24th. I had some COVID symptoms, so I felt obliged to get tested. Because I can get tested for work for free, I was sure to ask about the price. They gave a very vague answer, saying that I could leave the office without having to pay, (meaning they were unsure about the insurance). Then they sent me a bill for $120. I don't think it is fair and don't want to pay this.I went back to the store, and they told me to contact the 800 number. It is impossible to get through to reach anyone.I would like to have them stop asking me for the money. They goofed, and should just stop.
Customer Answer
Date: 10/06/2024
I have not heard from the business in response to my complaint.
Business Response
Date: 10/06/2024
Thank you for your letter concerning a bill MinuteClinic has made several attempts to reach Mr. ******* via telephone. MinuteClinic has also sent Mr. ******* a letter advising them to contact us should they like to resolve this matter. Please have Mr. ******* contact me at the phone number on the letter. His complaint has been worked resolved without speaking to him.
Customer Answer
Date: 10/07/2024
Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered.

I have no record of Minute Clinic phoning me or any voice mail. I received an email from ***** ********, which I immediately answered. I also phoned her at ************, and there was no answer. I have not received an answer to my email.

I wrote to her that the way Minute Clinic has treated me does not constitute fair practice. They did not tell me correctly the cost of the services when I asked them directly, and have made it impossible to discuss the matter, by having the *** at ******** and Montrose phone a number where it is impossible to reach anyone. ***** ******** said she was trying to invoice my insurance company, which would use funds that would be useful to me in other contexts. The proper resolution is that Minute Clinic has treated me miserably and they are not owed anything.

Sincerely, ****** *******

Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.

FAQ

Regards,
******

Business Response
Date: 10/22/2024
The complaint filed by Mr. ******* has been completed by Minute Clinic. I have sent him an email today advising of the outcome.
Initial Complaint
Date:09/24/2024
Type:Sales and Advertising Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On 8/12/2024, I took my daughter into a Minute Clinic location for a required vaccination for school. When filling out the online forms, it asks if you have insurance coverage, I provided photos of my insurance card. On 9/15/2024, I received an email stating that they received their payment of $264.51 for the service via my debit card. I called them and inquired as to why I was billed being that my daughters vaccination was covered by insurance. They had my daughters birthday listed as mine which caused a billing issue. I have been calling them for over a week as to when I will receive my refund being that the resubmitted claim has been approved. They stated that I have been updated to a reimbursement spreadsheet and depending on my bank I will see a payment within 5-7 days. It has been almost two weeks, and I am expecting my reimbursement. I noticed that there are a lot of complaints over billing issues. I would assume that they are attempting to maximized their payment by billing patients instead of the insurance first. Horrible business practice.
Business Response
Date: 09/25/2024
Thank you for your letter concerning Ms. ****** Nesbitt . I am pleased to report that this matter has been resolved between MinuteClinic and Ms. ****** *******.
Customer Answer
Date: 09/26/2024
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved.

Regards,

****** *******
Initial Complaint
Date:09/23/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Visited miniature clinic 9/20 for an office visit ( ear infection ). Provided my employer health insurance. I was required to leave my debit/credit card info to make an apt. I was charged for the full office visit via my provided debit card. I contacted my health insurance who informed me there was never a claim for that date by the clinic, and it should have only been a 25$ copay. I tried contacting MC, whose billing/payment line was closed on a Monday. I attempted contacting someone through the recent visit option, which was successful. I explained my situation to the representative, whom I was immediately disconnected with.
Business Response
Date: 09/24/2024
Thank you for your letter concerning
billing. I am pleased to report that this matter has been resolved between
MinuteClinic and ***** *******.
Customer Answer
Date: 11/20/2024
Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered.
This is actually a follow up to my previous complaint #********, which has been closed already, but not resolved. Following submission of above complain I received a call from someone in the minute clinic offices, asking me if I submitted the complaint w bbb, and then informing me they are refunding the accidental charge, which could take up to 30 days, and that they are responding to the bbb, that the complaint is resolved. I have waited 30+ days and no refund has been made. I also never responded to the previous bbb email regarding this complaint as it was within the 30 days, and I assumed I was going to receive my refund without issue.
Business Response
Date: 11/25/2024
Thank you for your letter concerning billing. I am pleased to report that this matter has
been resolved between MinuteClinic and ***** *******.
Initial Complaint
Date:09/21/2024
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I went to minute clinic for immunizations. The nurse practitioner told me everything was covered and I will have no charge. 10 days later *** charged my credit card. I tried calling them and got no response. I do not even know what I was charged for since I did not get any invoice. My insurance also told me that they did not receive any claim and the services if claimed should be covered fully under preventative care.
Business Response
Date: 09/26/2024
Thank you for your letter concerning a credit card charge. I am pleased to report that this matter has been resolved between MinuteClinic and Mr. *****
Initial Complaint
Date:09/18/2024
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
The MINUTECLINIC DIAGNOSTIC OF ***************** sent a bill to me and just sent the bill to collection. The pdf of the bill is below:Bill for your visit withJENNIFER *******; FNP at 1644_PA_SPRUCE ST_A on 06/01/****** Owe: $35.00 Copay.The MinuteClinic staff who saw me on that day confirmed that I do not to pay anything for the visit. But I received an email trying to collect $35 from me after the visit. I refused to pay and called them to tell them that I was told that I do not need to pay anything for the visit by the staff during my visit. Then I saw the update of the pdf that the bill was sent to collection.I am disputing this bill and I believe I should not pay $35 since this was what the clinic staff told me at that time.
Business Response
Date: 09/23/2024
Thank you for your letter concerning Ms. ****** **. I am pleased to report that this matter has been resolved between MinuteClinic and Ms. ****** **.

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MinuteClinic, L.L.C. is NOT a BBB Accredited Business.