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Business Profile

Clinic

MinuteClinic, L.L.C.

Headquarters

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for MinuteClinic, L.L.C.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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MinuteClinic, L.L.C. has 710 locations, listed below.

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    Customer Complaints Summary

    • 550 total complaints in the last 3 years.
    • 240 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:07/07/2024

      Type:Order Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 5/8/24, I called the *** Pharmacy at 1635_OH_WESTLAKE_A to inquire about the availability of the Varicella vaccine. I was informed that it was in stock. Upon arrival, I was directed to the MinuteClinic. Unaware of any distinction, I proceeded to the MinuteClinic and requested the vaccine. Before starting, I explicitly asked for the price, explaining that have limited funds and that my insurance does not cover immunizations. *********************, FNP, quoted me approximately $180 total and suggested we run my insurance "just in case." He later stated that the insurance covered the entire cost, stating "no charge." Based on this assurance, I consented to the service. On 5/27/24, I received a bill for $308. Multiple calls to customer service to dispute the charge were unsuccessful. They said my insurance denied the claim and that I had signed a form of financial responsibility. This is unjust, as I would not have consented if I had known my actual financial obligation. ******* insistence on running my insurance and misinforming me was misleading. **************** explained their in-office insurance checks are not comprehensive, contradicting ******* assurance of "no charge." It is unfair to expect patients to confirm coverage independently when healthcare professionals provide misleading information. This behavior is dishonest, predatory, and unjust. During attempts to resolve this issue, I faced rude, dismissive behavior, including being hung up on by a supervisor during a call on 6/17/24. Eventually, after persistent efforts, I spoke to a helpful supervisor who offered a "self-pay" price of $229 (CRM5634067) as a compromise. Reluctantly, I paid the adjusted amount on 7/7/24 to avoid collections, though I remain deeply dissatisfied. MinuteClinic exhibited predatory behavior by misquoting the cost, misleading me about insurance coverage, and demanding a higher payment post-service. I urge the BBB to take corrective action to prevent such unethical practices from recurring.

      Business Response

      Date: 07/12/2024

      Thank you for your letter concerning *************************. I am pleased to report that this matter has been resolved between MinuteClinic and *************************..

      Customer Answer

      Date: 07/15/2024

      [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

      Better Business Bureau:

      I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 

      Regards,

      *********************

    • Initial Complaint

      Date:07/06/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Visited CVS Minute clinic on 12/11/2023 and probably will be my last visit to a Minute Clinc - will stick with my PCP or an *********** Clinic.Claim ***********; DOS 12/11/2023 (patient account ************* was processed by my Insurance on 12/26/2023 and MC Diagnostics of ****/AthenaHealth was communicated that a corrected claim (Form 1500) needs to be resubmitted with the Rendering Provider ID and name,I started receiving text notifications last month for payment due from MC Diagnostics and contacted my Insurance on 07/01/2024 who advised me that I don't owe any balance since this is a billing error that needs to be corrected by the provider. Also, on the same day (07/01/24) spoke to an agent at athenahealth at ************** and notified that a correct billing is required by the provider and the necessary steps needs to be taken accordingly. Today, 07/06/2024, I received a statement in the mail asking for payment (Reference #*******A1633) CVS/MC Diagnostics of Ohio/AthenaHealth - please amend your billing workflows/process and get this corrected. Why was the claim not resubmitted since 12/26/2023? Why did you wait for 6 months hoping to pass on the financial burden to the patient?

      Business Response

      Date: 07/11/2024

      Thank you for your letter concerning a bill you received. I am pleased to report that this matter has been resolved between MinuteClinic and **************.

    • Initial Complaint

      Date:07/01/2024

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This company every time you call you can't get anyone on the line. They have billed the wrong BCBS state despite having the correct insurance information listed in my account. I even received a letter from TSI. I tell you what if this goes to my credit, I won't be the one with the problem. I have $73 due that I never even owed you. Not to mention, the claim made on 01/02/2024 was actually paid by my insurance. This is unacceptable and extremely predatory CVS! Everyone please be careful with this company.

      Business Response

      Date: 07/05/2024

      Thank you for your letter concerning *****************************.  MinuteClinic has made several attempts to reach Ms. **********************;via telephone.  MinuteClinic has also sent ***************************** a letter advising them to contact us should they like to resolve this matter.  Please have ***************************** contact ********************* , Patient Support Senior Coordinator at ************* to discuss further.

    • Initial Complaint

      Date:06/30/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I was improperly billed for an in-office examination which took place at Minute Clinic on 4/3/2024. My concern is specifically for the charge of the Minute Clinic Diagnostic Lab-Microbiology for the coronavirus test ($120). The claim detail indicates Covid-19 testing is not covered for population screening (back to school/back to work and travel purposes). I took this test due to being symptomatic and having been exposed to my boyfriend who tested positive for coronavirus on 4/1/2024. As the test was diagnostic, then it needs to be billed as such with the correct code and my health insurance will cover it. I have already contacted my health insurance company and they indicated it is Minute Clinic Diagnostic of NJ who needs to rectify the matter and submit a new claim.In addition to this, I attempted to dispute the bill I received via written correspondence as indicated on the bill, and the **** indicated PO Box #***** does not exist as of 6/30/2024. Disputes are not to be sent to PO Box #***** as indicated on the bill as that is for payments only.I called Minute Clinic on 6/30/2024 to obtain the correct PO Box, and they first indicated my health insurance no longer covers Covid tests as of 2024. I advised Minute Clinic they are wrong as my health insurance will pay for diagnostic testing for coronavirus with symptoms and exposure. Minute Clinic then stated I have to have my health insurance company call Minute Clinic for the appropriate code to be utilized. As my health insurance did not make any error, it falls on Minute Clinic to bill appropriately with the correct codes in order to receive payment.

      Business Response

      Date: 07/09/2024

      Thank you for your letter concerning billing. I am pleased to report that this matter has been resolved between
      MinuteClinic and ***********************.

    • Initial Complaint

      Date:06/25/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      ChatGPT I visited the CVS Minute Clinic on 05/18/2024. The doctor conducted tests and ruled out strep and flu, attributing my symptoms to a cold. However, my symptoms persisted, prompting me to see my family doctor early on 05/21/2024, who diagnosed me with pneumonia. After starting the prescribed treatment, I recovered within 2 days.I paid $109.73 during my CVS visit after submitting my insurance card, but later received a bill for an additional $59.30. I believe this charge is unjustified due to the initial misdiagnosis. If I had received the correct diagnosis earlier, I could have avoided taking time off work. I am not seeking a refund but request that the $59.30 charge be waived.I contacted their customer service today, but unfortunately, they were unhelpful in resolving this matter.

      Business Response

      Date: 07/01/2024

      Thank you for your letter concerning ***************.  ******************* is assisting ************ An in this matter. This matter is considered resolved between Minute Clinic and ***************. 

    • Initial Complaint

      Date:06/25/2024

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On February 25th, I visited the CVS Minute Clinic for a cold. Normally, I should only have to pay a $15 co-pay. But on March 19th, CVS took $177 directly from my insurance-linked account without sending me a bill. Since March, we've called customer service at least four times. They either said they couldn't find the charge (only higher-level staff can see it) or told us to send the charge details. On May 28th, we sent the bank statement to the email ****************** as instructed, but got no response. Last week, we called again, and they promised a refund within seven business days, but nothing has happened. Today, we called again and had to repeat the issue, and they asked us to provide proof to a different email address. I'm not sure if this will resolve the problem, but I've lost my patience.The clinic address is: *************************************** I want CVS to refund my payment $177 by July 15th.

      Business Response

      Date: 06/26/2024

      Thank you for your letter concerning billing. I am pleased to report that this matter has been resolved between
      MinuteClinic and ***********.

      Customer Answer

      Date: 07/02/2024

      [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

      Better Business Bureau:

      I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 

      Regards,

      ***********

    • Initial Complaint

      Date:06/22/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      CVS fraudulently double billed for services rendered. They charged me and was paid from my insurance, after numerous calls all they can tell me is a refund is processing. Its been almost 2 months and still no refund.

      Business Response

      Date: 06/26/2024

      Thank you for your letter concerning a refund. I am pleased to report that this matter has been resolved between MinuteClinic and ****************.

    • Initial Complaint

      Date:06/21/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I brought my daughter to the Leominster MinuteClinic on 6/17/24 for a simple throat culture. All insurance information was provided and they charged me $111.75. According to the insurance claim that was submitted to my insurance provider, Cigna, my amount due should have only been $95.25. I called the phone number 1-866-389-ASAP (2727) per the company website and waiting on hold for 50 minutes. 50 minutes! Once someone from the call center answered (Darnshi) she was unable to assist. She claims that the insurance claim doesn't show on their end. I pushed back as obviously the claim had already gone through since I am seeing it as a processed claim on my insurance website. I should not have to wait months to see if this problem works its way out. Call center is useless, there must be a better way.Summary:Amount Paid $111.75 Amount I should have been charged $95.25 I've been overcharged $16.50 and I would like my refund.

      Business Response

      Date: 06/26/2024

      Thank you for your letter concerning a refund. I am pleased to report that this matter has been resolved between MinuteClinic and **********************.

    • Initial Complaint

      Date:06/21/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I let the provider know I was there for a culture/lab test for strep, not the quick in office test which had not provided accurate results previously. She reassured me she could do the culture/lab test I had requested. We began the appointment. When she got out the lab test kits and realized they were all expired. She advised she would not be able to do the test and advise that I visit a Quest Diagnostics instead. They billed me for the service. I called to contest the bill and they said I needed to pay it.

      Business Response

      Date: 06/26/2024

      Thank  you for your letter concerning *******************************.  MinuteClinic has made several attempts to reach ************** Triplett via telephone.  MinuteClinic has also sent ******************************* a letter advising them to contact us should they like to resolve this matter.  Please have ****************************;contact ********************* , Patient Support Senior Coordinator at ************* to discuss further.

    • Initial Complaint

      Date:06/21/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I was serviced through the MIntute Clinic on June 7th at 2:59 PM. After my service i provided my insurance card and they ran it through the system and charged me $25 for my visit as this is my Co-pay. I woke up today June 21st and they attempted to charge me $154.60 for the visit when i already paid my ** pay. I would either like and explanation or have this canceled out.

      Business Response

      Date: 06/26/2024

      Thank you for your letter concerning billing. MinuteClinic has made several attempts to reach ************************ via telephone. MinuteClinic has also sent ************************ a letter advising them to contact us should they like to resolve this matter.Please have ************************ contact *****************************, Patient Support Senior Coordinator at  ************ to discuss further.

    MinuteClinic, L.L.C. is NOT a BBB Accredited Business.

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