Business Profile

Clinic

MinuteClinic, L.L.C.

Headquarters

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Complaints

This profile includes complaints for MinuteClinic, L.L.C.'s headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

551 total complaints in the last 3 years.
240 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:05/19/2024
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
CVS is fraudulently charging my credit card for a simple visit I made 3/13/24 where I paid for a vaccine not covered by my insurance. After reading the previous complaints they continue to do all of it and are getting away with fraud.
Business Response
Date: 05/23/2024
Thank you for your letter concerning payment. I am pleased to report that this matter has been resolved between MinuteClinic and **********************.
Initial Complaint
Date:05/14/2024
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Minuteclinic Diagnostic of Texas, LLC issued an invoice to my attention without running the claim through insurance and in violation to Tex. Civ. Prac. & Rem Code ******* which prohibits the issuance of a bill on or before the 11th month after the services are provided. Please have this invoice canceled.Payment Code: 7C9B-82FS-XSX-12V4
Business Response
Date: 05/20/2024
Thank you for your letter concerning ***********************************. MinuteClinic has made several attempts to reach Ms. *****************************;via telephone. MinuteClinic has also sent Ms. *****************************;a letter advising them to contact us should they
like to resolve this matter. Please have Ms. ************; contact ********************* , Patient Support Senior Coordinator at ************* discuss further.
Customer Answer
Date: 05/21/2024
Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered.
The matter is not yet resolved. I responded to the business' email and requested to communicate via email to ensure accuracy. I am awaiting their response.
Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.

FAQ

Regards,
********

Business Response
Date: 06/04/2024
The claim has been resubmitted to insurance using updated information. If the claim is denied, the complainant will have to contact her insurance company. We have made several unsuccessful attempts to contact the complainant in an attempt to discuss and address her concerns. MinuteClinic considers the matter closed.
Initial Complaint
Date:05/12/2024
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I went to the CVS minute clinic at ************************************************** on July 31, 2023 to have a COVID test because my company requested one before an employee could return to the office after recovering. Since my company would reimburse the cost, no insurance was involved, and I paid the whole $120 bill onsite. After a few months, they started to send me bills for another $19, and transferred the bill to a debt collector lately. This is a very simple case. It had neither complicated procedures, nor pending insurance coverage. The cost was disclosed before I accepted the service. The whole transaction was cleared on site. I don't owe them anything after the transaction. I request the CVS minute clinic to stop the debt collector further harassing me.
Business Response
Date: 05/13/2024
Thank you for your letter concerning a billing adjustment. I am pleased to report that this matter has been resolved between
MinuteClinic and ***, H**
Customer Answer
Date: 05/14/2024
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved.

Regards,

*************
Initial Complaint
Date:05/09/2024
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I visited Minute Clinic on 12/4/22. At arrival, I provided my id and 90 ************************** card. They scanned both. On 4/29/24, I received a bill saying I owed $70 for the visit on 12/4/22. It took them a year and a half to send a bill. I called three times to talk to them about this situation (5/6/24, 5/7/24, 5/8/24). They stated that they billed a government agency because BCBS insurance came back ineligible. The agency paid a portion of the bill and the $70 is the remaining balance. They billed the wrong insurance which is why it came back ineligible. After multiple discussions with Minute Clinic, they want me to self submit the claim. I was told by the insurance company that they are going to deny claim due to timely filing. When I told Minute Clinic this, they told me to self submit anyways so they could get the *** and then they would write a reconsideration letter to the insurance. I told them that this was a waste of my time and energy due to the fact that the insurance company is still going to deny the claim based on timely filing. I asked why they couldn't just waive the money. They said that they provided a service and they need to be paid for that service. Yes, I was provided a service, but I provided my insurance card on the day of the service. It was their MISTAKE that caused this mess. I had insurance that would have covered the services. They charged the wrong insurance company. Then it took them over a year and a half to figure that out. It is not my fault that they made a mistake and now it is beyond timely filing with the correct insurance company. Additional information: *I have not had 90 ************************* in over a year.*When I told Minute Clinic I wanted to file a formal complaint, they took my information. I asked for a copy of the complaint so I could have it for my records. They told me that it was going to be an internal complaint so there is not anything that they could provide for me.
Business Response
Date: 05/10/2024
Thank you for your letter concerning *****************************. I am pleased to report that this matter has been resolved between MinuteClinic and ***************************
Customer Answer
Date: 05/15/2024

Better Business Bureau:

I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved.

Regards,

*************************
Initial Complaint
Date:05/06/2024
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On 3/22/2024 I was seen at the Minute Clinic in ************ for an insect bite that was starting to look like a tick bite. I was evaluated by a nurse practitioner who agreed it showed the signs similar to a tick bite but advised that they could not prescribe me any medication for treatment per their guidelines and to go home and watch for signs of lyme disease. The ** recommended that I see my primary care physician to see if they have different treatment guidelines since she could not prescribe me anything. Concerned for my ***** I contacted my own primary care office and was seen immediately and prescribed a course of antibiotics. I received a call roughly 2 hours after my minute clinic visit by the *** ** who stated that after reviewing their guidelines further stated she could prescribe me antibiotics. I told her I already was seen my my primary care office and they prescribed me the same antibiotics. I am now receiving a bill from the Minute clinic to pay $61.78. After calling the customer service number to dispute the charges since the ** did not know the Minute clinic treatment guidelines causing me to now have 2 bills to pay.This is extremely poor patient care, where being seen is all that is needed to be charged by Minute Clinic. They do not care about the patients well being or acknowledge fault in their own clinicians not being well versed in treatment guidelines before sending the patient away. What would happen if my situation was more severe. It is very unethical to say a patient needs to pay the bill because they were evaluated. I know not every evaluation can be treated, but this is a clear example where the ** could have treated me but didn't because if their own lack of knowledge of the prescribing guidelines.
Business Response
Date: 05/14/2024
Tell us Thank you for your letter concerning a bill. MinuteClinic has made several attempts to reach Ms. ** via telephone. MinuteClinic has also sent Ms. ** a letter advising them to contact us should they like to resolve this matter.
Customer Answer
Date: 05/15/2024
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved.

Regards,

*****************
Initial Complaint
Date:05/01/2024
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Billing information wasnt clear my insurance company got involved and Minute clinic still dont provide solutions and keep hag off phone calls unprofessional and frustrating
Business Response
Date: 05/06/2024
Thank you for your letter concerning your Better Business Bureau complaint. MinuteClinic has made several attempts to reach ******************************* via telephone. MinuteClinic has also sent *************************;a letter advising them to contact us should they like to resolve this matter. Please have Mr. ********************** contact*************.
Initial Complaint
Date:04/29/2024
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
In Q4 of 2023, I visited a Minute Clinic in ******** because I was sick. My insurance covered the visit after I paid a small co-pay. However on January 12th, 2024, I was charged $242, the full balance of my visit that was charged to my insurance.After several calls and several hours on the phone, it was determined CVS had somehow generated a duplicate account. The claim was then sent to the wrong account which had out-of-date insurance. This is bizarre because I uploaded my current insurance when booking the appointment, and it covered the visit.CVS admitted the mistake over the phone and told me months ago this had been fixed and I would get the $242 back. I've called multiple times since and no one has 1) been able to find any account for me, 2) any log of my even visiting, 3) or I'm transferred in circles until I'm told their offices are closed. This has now happened twice in a row. I have spent approx. 7 hours back and forth on the phone trying to resolve this since January. My most recent call saw me transferred 3 times and the 4th time I was told billing was closed. This was at 3:15 PM PST on a Monday...how is that possible? Basically, CVS just stole my money, even after admitting they made a mistake, and even after committing on 2 separate calls the refund was pending. That was months ago. Additionally the reference numbers they gave me don't bring anything up.I'm so disappointed in this company and overall experience I doubt I'll ever return and I certainly would never recommend them to anyone else. Beware. All I want is my $242 back that was incorrectly charged, and I want someone to confirm that if I ever go back this won't happen again. Good luck actually getting someone on the phone who can help or be honest.
Business Response
Date: 05/12/2024
Thank you for your letter concerning a billing issue. I am pleased to report that this matter has been resolved between MinuteClinic and **************.
Customer Answer
Date: 05/13/2024
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved.

Regards,

*********************
Initial Complaint
Date:04/29/2024
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Feb 15th went to the minute clinic, you have to put a credit card on file in order to be seen should it be denied by insurance. Nurse takes insurance card, i ask nurse am i covered, she checks computer and says Yes. April 27th im charged ****** from minute clinic my ins denied claim out of network, get ins and minute clinic on 3 way. First MC says they can only check eligibility which *** says only shows if you have active Ins. MC states they have a contract with BCBS but my plan is not accepted. After 2 Supv then Mgr i ask if they can only pull up eligibility how did they know to collect a ***** copay. BCBS was very interested in that and she did not have an answer. So it appears that YES they can check your ins to see if it is covered and they do NOT tell you that you are not covered because then you would leave and go somewhere else and they are getting paid regardless because you had to put a CC on file. In addition per BCBS they are required to call provider services if they do not know if you are covered or not. So they are running a fraudulent business. I would have not taken service there nor would i have sent my daughter there 2 days later had i known they did not take our insurance. Now i have to pay $280.00 for a 5 minute visit that was fraudulently obtained by the minute clinic.
Business Response
Date: 05/07/2024
Thank you for your letter concerning billing. MinuteClinic has made several attempts to reach ***************************** via telephone.
MinuteClinic has also sent ************************ a letter advising them to contact us should they
like to resolve this matter. Please have **************** contact *****************************, Patient Support Senior
Coordinator at ************ to discuss further.
Initial Complaint
Date:04/22/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I visited minute clinic on 10/21/23. I keep receiving a bill in the amount of $20. I've contacted minute clinic numerous times and asked why am I receiving this bill. Told it's an office copay. I told them I've already paid the office visit ***** and have proof of payment. Then I'm told to contact my insurance company. I do that and still haven't received an answer. I just need to know why I keep receiving this bill.Thank you.
Business Response
Date: 04/30/2024
Thank you for your letter concerning billing. I am pleased to report that this matter has been resolved between
MinuteClinic and *****************************.
Initial Complaint
Date:04/22/2024
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have been getting Moderna ******19 vaccines as long as they have been available and mandated since April 2021. I have taken all my required shots and boosters at CVS for free. Recently they opened a Minute Clinic in their store and began giving all shots, flu, shingles , pneumonia and hepatitis vaccines for free. On February 29, 2024 I got my latest Moderna vaccine, only to be billed $259.00 for what used to be free. I have not paid that bill yet and want them to clear it off my record. If all the ******19 vaccines cost $259. a shot , I couldnt afford to take them.
Business Response
Date: 04/29/2024
Thank you for your letter concerning *********** I am pleased to report that this matter has been resolved between MinuteClinic and Mr. ***********
Customer Answer
Date: 05/19/2024
Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered.
Please follow up on my complaint that the Minute Clinic which works out of CVS on **********************************************. I have received about 6 or 7 free mandatory Moderna COVID-19 vaccines in CVS. Then CVS emailed me to get a booster shot which I did on February 29, 2024. Later I received a bill for $259.00 for a shot that has been free. I would not have taken that shot if I knew it would cost $259.00. It seems like CVS and Minute Clinic became their own equities no longer together. Please have that charge removed. Thank you.
Business Response
Date: 05/20/2024
Thank you for your letter concerning Mr. ****** I spoke with Mr. ***** today and I am pleased to report that this matter has been resolved between MinuteClinic and Mr. ******

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MinuteClinic, L.L.C. is NOT a BBB Accredited Business.