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Business Profile

Clinic

MinuteClinic, L.L.C.

Headquarters

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for MinuteClinic, L.L.C.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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MinuteClinic, L.L.C. has 710 locations, listed below.

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    Customer Complaints Summary

    • 552 total complaints in the last 3 years.
    • 238 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:01/03/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 11/19/23, I went into CVS for a strep throat test. They pushed several additional tests on me without telling me the cost of any items. They billed me for a flu test which I did not discuss with the nurse and did not agree to. I reached out to customer service twice and they refused to remove the $100 charge for the flu test from my bill even though I did not agree to it and did not know the price. They also charged me $150 for being a first time patient without warning me this would happen and without any extra services being rendered for it.

      Business Response

      Date: 01/18/2024

      Thank you for your letter concerning billing matter.  MinuteClinic has made several attempts to reach ************** via telephone and email.  MinuteClinic has also sent NCL a letter advising them to contact us should they like to resolve this matter.  Please have Mr.**********;contact ***********************, Patient Support Senior Coordinator at ************ to discuss further.

    • Initial Complaint

      Date:01/03/2024

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      CVS Minute clinic sent a bill for services on Aug 8, ********************* via a text message to pay the bill. I have attempted on numerous occasions on Jan 2 and Jan 3 to contact them to have the insurance re-filed for the service and I cannot reach anyone at their suggested number *************. On Jan 2 I made 3 calls to this number and opted for a callback and none occurred. On Jan 3, **** I was placed another call and waited over 35 minutes before selecting again for a callback which their system indicated would occur and the customer would "not loose their place in line" for a representative. I next tried to find a customer service email and their website listed none. This company has no way for a customer to contact them and their phone service line is not working. I simply want someone to review my account and re-submit the insurance information and/or provide a reason that my insurance would not be accepted. This is highly suspect from previous times I have used the minute clinic and was never charged for the service directly;

      Business Response

      Date: 01/08/2024

      Thank you for your letter concerning ***************************. MinuteClinic has made several attempts to reach **************** via telephone. MinuteClinic has also sent Mr. ************ a letter advising them to contact us should they like to resolve this matter. Please have Mr. ************ contact ***********************, Patient Support Senior Coordinator at ************** to discuss further.

    • Initial Complaint

      Date:01/02/2024

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.

      Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

      I checked my phone and there are no missed calls, nor was there a voicemail. The number in my complaint is the only number I have. Incidentally, I had to go to the hospital the next day because I wasted an entire day trying to secure an appointment with MinuteClinic and didn't get the antibiotics I needed in time. And I can prove it as soon as the bill comes in. I went to MinuteClinic because that was the tele heath ****** supported by *****. I'll be having a conversation about the lack of choice and its impact on patients. 

      The entire episode was painful, frustrating and ultimately expensive.  

      FAQ

      Regards,

      ****

       

       

      re I live. This was my only option.

      Business Response

      Date: 01/10/2024

      Thank you for your letter concerning making an appointment. MinuteClinic has not been able to contact the patient with the phone number provided.  Should the patient like to discuss this matter further, please have the patient contact ***************************,Senior Coordinator - MinuteClinic Patient Support at ************. MinuteClinic considers this matter closed if additional contact information is not provided.

      Business Response

      Date: 01/23/2024

      This matter is considered resolved between Minute Clinic and ********************

    • Initial Complaint

      Date:01/02/2024

      Type:Customer Service Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

      Better Business Bureau:

      I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 

      Regards,

      *****************************

      Business Response

      Date: 01/08/2024

      Thank you for your letter concerning a bill. I am pleased to report that this matter has been resolved between MinuteClinic and ********************.

      Business Response

      Date: 01/08/2024

      Thank you for your letter concerning a bill. I am pleased to report that this matter has been resolved between MinuteClinic and ********************.

    • Initial Complaint

      Date:12/31/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I took MinuteClinic virtual visit and explain the doctor ******** and he advised bed rest. I asked for doctors note and he said he would provide me and wrote this in doctors visit.Now, I called cvs minute phone number 10 times wait times are like 1-2 hrs and some of them disconnect call after putting on hold. I was able to talk to one representative and he said he sent message to the doctor but still I didnt receive my doctors note. They dont have email to contact. Phone waittime is too much. I need my doctors note as stated in the visit.

      Business Response

      Date: 01/03/2024

      Thank you for your letter concerning your visit. I am pleased to report that this matter has been resolved between MinuteClinic and ************************** .

    • Initial Complaint

      Date:12/28/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On December 6, 2023 I went to minute clinic ********** ** ***** for routine yearly checkup. The ** at location completed annual physical routine wellness checks. She havent prescribed or diagnosed anything. She just given us annual lab paperwork for routine annual lab test. Claim was incorrectly submitted using medical diagnosis as primary code with problem focused evaluation and management procedure code.Can you please resubmit the claim with correct annual wellness exam billing codes.

      Business Response

      Date: 01/04/2024

      Thank you for your letter concerning *************************. MinuteClinic has made several attempts to reach ************************* via telephone. MinuteClinic has also sent ************************* a letter advising them to contact us should they like to resolve this matter. Please have ************************* contact ***********************, Patient Support Senior Coordinator at ************** to discuss further.

    • Initial Complaint

      Date:12/28/2023

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

      Better Business Bureau:

      I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 

      Regards,

      *************************** met for the year.

      Business Response

      Date: 12/29/2023

      Thank you for your letter concerning ***************************. I am pleased to report that this matter has been resolved between MinuteClinic and **************************** 

    • Initial Complaint

      Date:12/28/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I reached out to Minute Clinic on Monday morning to get help with a suspected UTI to get antibiotics. The person on the phone basically told me she could not help me and that I had to seek care elsewhere, but they still charged me $89 for the the two to three minutes of questions.

      Business Response

      Date: 01/05/2024

      Thank you for your letter concerning ***************************. I am pleased to report that this matter has been resolved between MinuteClinic and **************************** 

    • Initial Complaint

      Date:12/22/2023

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.

      [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

      Better Business Bureau:

      I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 

      Regards,

      Business Response

      Date: 12/26/2023

      This matter is considered resolved between Minute Clinic and *************************************.

    • Initial Complaint

      Date:12/22/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      11/16/23 Minute Clinic sick visit. Patient: *********************, ID# ************. I received a rapid Strep and Covid test at *** MinuteClinic located at *********************************************************** *************. I provided my insurance card at the time of service-*************** Shield (********) Subscriber ID #VYA *********. I paid a $20.00 co-pay using my credit card on the date of service (11/16/23). I received a bill via email for the amount of $284.00 on 12/7/23. The bill reflected the fact that the claim was submitted incorrectly to BCBS-NC. My credit card was then charged $284.00 on 12/9/23.The claim was incorrectly submitted to BCBS-NC. My insurance is BCBS NY and my insurance company has no record of the claim being submitted. I went to the MinuteClinic location to tell them they ran the insurance incorrectly and they told me I had to call ************ to fix it. I called and was unable to get through-I was literally on hold for 2.0 hours and no one ever answered. I contacted my insurance company and they also tried to call the Clinic to get the visit information to process the claim. The insurance representative has been attempting contact the *** MinuteClinic for several days to no avail. No one answers the call center. I need to get this resolved but there is no resource to do so.

      Business Response

      Date: 12/26/2023

      Thank you for your letter concerning *********************. I am pleased to report that this matter has been resolved between MinuteClinic and ********************** 

    MinuteClinic, L.L.C. is NOT a BBB Accredited Business.

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