Complaints

This profile includes complaints for MinuteClinic, L.L.C.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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MinuteClinic, L.L.C. has 710 locations, listed below.

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• 

  MinuteClinic, L.L.C.

  1 Cvs Dr Woonsocket, RI 02895-6146

• 

  CVS Pharmacy

  3832 E SPEEDWAY BLVD TUCSON, AZ 85716-4039

• 

  MinuteClinic, L.L.C.

  3785 W INA Road TUCSON, AZ 85741-2247

• 

  MinuteClinic, L.L.C.

  1212 S Greenfield Rd Mesa, AZ 85206-2792

• 

  MinuteClinic, L.L.C.

  4742 E INDIAN SCHOOL RD PHOENIX, AZ 85018-5440

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/09/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I went to CVS Minute Clinic with a splinter, per their website:Splinter injuries are common, but that does not mean that splinters are easy to remove. Large, deep splinters can be difficult to get out and may break apart in or under your skin. If you do not have the right tools, you may also cause more injury or an infection when trying to remove a splinterThe splinter is on my heel, it is in tough foot skin but there is a clear spot where the splinter is and you can see exactly where the splinter is. According to CVS Minute Clinic Website:What to know before your visit The following restrictions apply to this service:Patient must be 18 months or older.Patients with the following may be directed to another health care provider:Abscesses (painful, swollen lumps in the skin).Splinters not visible on skin surface.Puncture wounds (injury caused by sharp or pointed object).It is very clear where my splinter is, it is just around rough foot skin, which the site doesnt mention anything about. The nurse practitioner said she couldnt treat the splinter and I would need to go to ************ She then proceeded to charge me $139 dollars. I asked her what she was charging me for, and she even admitted it was basically a $139 referral to urgent care. She put in notes that she recommended putting antibiotic ointment on the splinter, but that is not true. She never said that to me. The only recommendation she gave me was going to urgent care. She specifically said the only splinters she can treat would be superficial splinters she can remove with her fingers, which is not what is implied by their website that mentioned the patient possibly not having the right tools to remove difficult splinters. The website does say if CVS can not remove your splinter you will be referred to another healthcare provider however it does not say you will be charged in the instance and the ** never even tried to remove the splinter.

  Business Response

  Date: 10/17/2023

  Thank you for your letter concerning *******************. I am pleased to report that this matter has been resolved between MinuteClinic and ******************** 

  Customer Answer

  Date: 10/17/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
  
  Regards,
  
  *******************

• Initial Complaint

  Date:10/06/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Outstanding Balance in Question: ****** Date of service: 6/10/2023 Date of payment submittal via ***: 7/17/2023 Date payment sent by *** and accepted by Minute Clinic: 7/24/2023 Date funds reserved by Minute Clinic: 8/7/2023 Date funds settled by Minute Clinic 8/08/2023 As of 10/6/2023, I have spoken to 2 Internal Billing Representatives in addition to the Billing Supervisor at Minute Clinic LLC. I have verified the transaction with the *** company and have emailed Minute Clinic the appropriate proof of payment documentation that includes the Minute Clinic Transaction authorization # and MINUTECLINIC ********** as the Merchant that ran the $****** transaction payment, and settled the payment. The funds were successfully paid to Minute Clinic from my *** account. ****************** states that they have not been able to 'see' that they received funds, so they are continuously calling me and sending text messages for payment. Minute Clinic has refused to contact their 3rd party billing provider or get the next level of Billing support engaged to research this issue for resolution. BBB, I have all documentation. Please assist me in closing this issue that has been pending for roughly 3 months. I do not want Minute Clinic to turn my account over to a collections agency/ Credit Bureau for a payment they cannot locate in their system or refuse to go to the next level of Billing support to resolve. Minute Clinic's resolution suggestion is for the or me to reissue $****** payment from my *** account to properly update their systems. I am asking for Minute Clinic to do the proper research on their end, find out what happened to the the initial $****** and clear my account as paid in full.Additionally, after a lengthy conversation with the Internal Billing Rep/Supervisor on 10/6/2023, Minute Clinic is in receipt of a detailed email I sent with documentation of Proof of Payment on 10/6/2023. The email was sent to ******************.

  Business Response

  Date: 10/10/2023

  Thank you for your letter concerning *************************. I am pleased to report that this matter has been resolved between MinuteClinic and ************************** 

  Customer Answer

  Date: 10/12/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
  

  I would like to 'Thank' the Better Business Bureau for its engagement and support in helping to facilitate a positive outcome to this issue.  Additionally, I would like to 'Thank' the *** representative who handled this claim to resolution, for her transparency in sharing how this issue transpired, her prompt follow-up and follow-through, and her positive professionalism throughout the process.     
  

  Regards,
  
  *************************

• Initial Complaint

  Date:10/02/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had a scheduled appointment at the Minute Clinic in *************, **. The appointment was late, and all the nurse did was look at my foot for what I thought was a tick bite. She incorrectly diagnosed me, saying it was a bruise, but it is still there! And now I am charged $100, even with insurance! They need to make my bill $0 and I am going to a REPUTABLE doctor from now on! Misdiagnosed!

  Business Response

  Date: 10/10/2023

  This matter is considered resolved between Minute Clinic and *********************************.

• Initial Complaint

  Date:09/28/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On September 9th, 2023, I went to CVS minute clinic for a Titers Test. I was under the impression that this test was done in-house. I had even mentioned that, on a previous visit to attempt to get the same test done, a nurse had told me that she didn't know if the machine was working and said that I needed to go to quest diagnostics because of that. During the later visit (9/9/23) My insurance was run and I was told they did not cover the test. I agreed to pay out of pocket. The price I was told I owed was $60. I paid that at the end of my appointment. The problem is that the blood sample that was taken was sent to quest diagnostics without my knowledge or permission. I received a bill totaling $344 and change for ******* services. At no point during my appointment (or on the paperwork I was given) was I told that the diagnostics would be completed elsewhere. Further, and as a result of this lack of information, I was unaware that I would incur more charges for the service I recieved. While I did agree to pay any balance on the kiosk as I signed in, there was no indication that there would be more added to the price of this test.I would like to be clear that I later called both minute clinic and quest diagnostics and had them input my insurance (which was accepted after all). This review is not about wanting my money back. Luckily, the test was covered. Others may not be so lucky. I believe that CVS minute clinic has a responsibility to inform patients/customers when the services they recieve from minute clinic are not the only services they are agreeing to pay for.My goal in writing this is that those in charge of these matters will make it more clear when such charges will be incurred. The service I recieved from minute clinic was not, in fact, a titers test. It was a blood draw. I recieved the titers test from quest diagnostics, but was unaware of this arrangement at the time of my appointment.

  Business Response

  Date: 10/10/2023

  Thank you for your letter concerning billing.  MinuteClinic has made several attempts to reach ****************** via telephone. MinuteClinic has also sent ****************** a letter advising them to contact us should they like to resolve this matter.  Please have ****************** contact ***************************, Patient Support Senior Coordinator at ************ to discuss further.

• Initial Complaint

  Date:09/25/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This complaint is related to a bill received from MinuteClinic for my daughter. She was seen on 01/11/2023 and was told her insurance was accepted. She received a bill for the balance after my insurance sent a payment. The way they billed was with an out of network provider. If they bill out of network they should accept payment from the insurance in full. They harrass you with texts and bills. I have been calling since February of 2023 spoke to 9 different people 3 supposedly sent a dispute and never heard back from anyone. I was told by a supervisor that its the patients responsibility to confirm coverage with the insurance. The patient isnt responsible to ask the insurance if a provider is out of network if the patient doesnt know how its being billed. The patient saw a Family NP. This place is just a scam

  Business Response

  Date: 09/27/2023

  Thank you for your letter concerning *****************************. I am pleased to report that this matter has been resolved between MinuteClinic and ******************************  

  Customer Answer

  Date: 09/27/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
  
  Regards,
  
  *****************************

• Initial Complaint

  Date:09/18/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 10/25/2022 I received a flu shot for myself to be billed to my insurance. my insurance denied claim, I paid out of pocket out of the time, not understanding. When inquiring with my insurance (UHC) they said that minute clinic billed incorrect code- reason for vacc was listed as "complication of pregnancy" instead of routine preventative or such, as would be correct. I am not pregnant, so UHC denied claim. I have since talked to Minute clinic no less than 10 times. They insist they did not bill incorrectly. This has gone to high level investigation twice with UHC and they maintain that Minute Clinic did bill incorrect code, so they will not pay. I have spent HOURS on phone with both companies and Minute Clinic ultimately refuses to refund me and resubmit to insurance again, as they say they did not code incorrectly. I am seeking refund of flu vaccine for myself on 10/25/2022, or for them to resubmit to my insurance under correct code, removing "complication of pregnancy".

  Business Response

  Date: 09/19/2023

  Thank you for your letter concerning ***************************. I am pleased to report that this matter has been resolved between MinuteClinic and **************************** 

• Initial Complaint

  Date:09/16/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This is in regards to the CVS Minute Clinic at ************************ I signed up and said I do not have proper insurance. From everything I read online, CVS Minute Clinic accepts out-of-pocket for minor tests which is what I was there for. However, upon attending my scheduled appointment I was denied services and would like the business to make this right.

  Business Response

  Date: 09/21/2023

  Thank you for your letter concerning ***********************. MinuteClinic has made several attempts to reach *********************** via telephone. MinuteClinic has also sent *********************** a letter advising them to contact us should they like to resolve this matter. Please have *********************** contact ***********************, Patient Support Senior Coordinator at ************** to discuss further.

  Customer Answer

  Date: 09/22/2023

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  I was contacted a few times by CVS but unfortunately I was at work. I will take a look at the letter and set up a scheduled time to make a phone call
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  Jordan

   

   

• Initial Complaint

  Date:09/14/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 7/20/23, I went to CVS Minute Clinic (1635-N ***********-A) for an ear cleaning. After 17 minutes, I saw Sofla Paro *** who told me should would not clean my ears. So, I left because I only went in for an ear cleaning. When I went to leave Sofla told me I had to pay for the visit and I questioned that because the service I went in for was not provided and no other services were provided. ************** gave me a hard time but ultimately agreed that I should not be charged and told me I would not be charged. Since then, CVS Minute Clinic submitted $139.00 to my insurance and I am being billed $90.97 for the deductible. I have called CVS Minute Clinic Billing to try and resolve and have been told a supervisor will connect with me to resolve. The Supervisor from *********** CVS/MINUTE CLINIC DIAGNOSTIC OF ******* has called me a few times and refuses accept that I was billed in error, on top of that she is rude. I have then called CVS billing again only to be told that I only can work this out with the CVS/MINUTE CLINIC DIAGNOSTIC OF ******* Supervisor and when I tell CVS billing that she is not accepting my statement, they say my only option is to talk with her. Bottom line, is CVS/MINUTE CLINIC DIAGNOSTIC OF ******* billed me and my insurance in error and refuse to fix the error. I will not pay for an exam that did not happen, no matter how much the supervisor at CVS/MINUTE CLINIC DIAGNOSTIC OF ******* tries to convince me it did. I am a student and I feel as though the *** and the CVS Supervisor at CVS/MINUTE CLINIC DIAGNOSTIC OF ******* are trying to take advantage of me. A five minute, conversation about how the *** wont clean my ears is not an exam. Needles to say, my ears did need a cleaning and I went elsewhere to get it done.

  Business Response

  Date: 09/21/2023

  Tell usThank you for your letter concerning the patient.  MinuteClinic is actively researching the matter and has requested additional supportive documents from the patients parent.  If the patients parent has any further questions, they may contact our MinuteClinic Patient Support at 866-389-ASAP (2727).  Therefore, MinuteClinic considers this matter closed. why here...

  Customer Answer

  Date: 09/21/2023

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  I have discussed this matter via email *************************** and he requested documents from the Minute Clinic in Bloomington that I do not have. I sent him the invoices that I have and that is the only thing I have received from CVS. ***** then ****** has stopped responding to me even though I keep following up with him.
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  ****

   

   

  Business Response

  Date: 09/28/2023

  Thank you for your letter concerning the patient.  MinuteClinic has reviewed the matter, confirmed services were provided to the patient, and billed appropriately.  Therefore, MinuteClinic considers this matter closed.

  Customer Answer

  Date: 09/28/2023

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  I went to CVS MINUTE CLINIC ***********, for ear cleaning, Sofla Paro FNP, told me that she could not clean my ears and when I went to leave, she said I have to pay and I said why would I have to pay, if the service was not provided. She agreed and assured me I would not be charged. However, at a later date, a bill was submitted to my insurance and to me.
  
  I have been to Minute Clinics before and payment is due at time of service, she didn't collect payment for me, she didn't give me anything. She assured me I would not be charged, then after I left charged me. There is some sort of error on CVS's side as a bill was put forth for services not rendered.
  
  I have contacted CVS directly many times and have been contacted by several different people, ***************************, *************************** and a manager at the ***********, ** CVS. They all have asked me numerous questions and I have explained to all of them many times the situation in detail and I still have no resolution. *************************** and *************************** asked me for my paperwork form the service I received at CVS. I explained to both,  as I did to others that there was no service given, so I have no paperwork. If paperwork was printed out it was not given to me. 

  Clearly, Sofla Paro FNP made errors, she assured me I would not be billed, she did not give me any paperwork and charged me for services that were not given. I do not understand why CVS continues to tell me that I had this service. I will not pay for a service that I did not have, if we can't resolve on this venue, I will continue to escalate with my insurance and with ***************************** at CVS. I just cannot understand why CVS continues to fight me on this on this claim and frankly I should not have to escalate this to the Chief Customer and experience officer for CVS but if this is what it takes, I will do so.

  
  Regards,

  ****

   

   

• Initial Complaint

  Date:09/13/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  MINUTECLINIC DIAGNOSTIC MEDICAL GROUP OF ********** ***** sending me text mentioning a bill I need tp pay. I ignored it as a scam, now I have just received an email asking me to view bill and pay (no bill visible). I have used One minute clinics in ** this past yr and all my shots were covered by my ** Care health insurance. Not sure why I'm receiving these emails, but it needs to stop. I owe no one money nor have they actually disclosed the bill. So I'm confused. I assume this is scam.

  Business Response

  Date: 09/21/2023

  Thank you for your letter concerning ************************ . MinuteClinic has not been able to contact the patient with the phone number provided.  Should the patient like to discuss this matter further, please have the patient contact ************

• Initial Complaint

  Date:09/11/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  During my visit at Minute Clinic ***************, the attending physician discussed another patient's confidential medical information with me, and even called and left said patient a voicemail message with me in the room. This is a clear violation of HIPAA privacy rules. This breach of privacy for the patient is concerning and unprofessional.Furthermore, I am unsatisfied with the care I received. The physician failed to ask me relevant questions about my symptoms and incorrectly filled out my medical chart. In fact, the only symptom she included as yes was the symptom I told her I didnt have. This resulted in a misdiagnosis and a delay in receiving proper treatment. This delay led to further health complications, as my condition worsened, ultimately resulting in a kidney infection that required additional medical attention from another clinic. This delay in treatment due to negligence by the Minute Clinic caused unnecessary suffering and additional medical expenses.

  Business Response

  Date: 09/14/2023

  This matter is considered resolved between Minute Clinic and ***************************.