Business Profile

Clinic

MinuteClinic, L.L.C.

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Clinic.

Complaints

This profile includes complaints for MinuteClinic, L.L.C.'s headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

553 total complaints in the last 3 years.
244 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:11/09/2022
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I received a bill in the mail from Minuteclinic Diagnostic of **********, LLC in the mail for $39.00 on August 9, 2022. The invoice states this is for "misc. services" performed on April 21, 2021 at the service location 1648_**_Lawrenceville. As the invoice is for services performed over a year ago I have zero recollection of what those services could be. I sent a request for an itemized invoice. Instead I was sent another bill with no further explanation than "misc. services." I then sent another letter requesting an itemized invoice. Instead of another bill from Minuteclinic, I received a notice that they sent my bill to collections. I sent a notice to the collections company telling them that I have been requesting an itemized bill. I have repeatedly tried calling the Minuteclinic's customer service phone number and no one picks up the phone. I believe they are legally obligated to provide an itemized invoice. I am also deeply frustrated that they sent me bill to collections within 3 months of me receiving the first bill.
Business Response
Date: 11/15/2022
Thank you for your letter concerning ****************************** MinuteClinic has made several attempts to reach ** **************; via telephone. MinuteClinic has also sent *************************; a letter advising them to contact us should they like to resolve this matter. Please have ********************** contact *********************, Patient Support Senior Coordinator at ************** discuss further.
Initial Complaint
Date:11/05/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I arrived 15 minutes before my scheduled appointment time as instructed by the the email from minute clinic. I was scheduled to receive a *** physical. When the nurse/doctor/ whom they have doing the physicals finally called me in she said that she could not preform my physical because it was too late in the day and she could not work any over time or she would be in trouble with her boss. I then protested because I need the physical to apply for a job and it was not my fault they were taking me over an hour after my scheduled appointment. She then explained she didnt have time could not do it and started recommending other clinics that were 24 hours and walk in welcome. Then when I continued protesting she blamed me and said I did not schedule a *** physical so it was my fault and I needed to go to a different clinic or reschedule. She refused to see me or show me where it said I had regular physical schedule rather than the *** physical, which I did schedule.
Business Response
Date: 11/15/2022
Thank you for your letter concerning **************************************** MinuteClinic has not been able to contact the patient with the phone number provided. Should the patient like to discuss this matter further,please have the patient contact *********************, Senior Coordinator -MinuteClinic Patient Support at ************. MinuteClinic considers this matter closed if additional contact information is not provided.
Initial Complaint
Date:11/02/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On April 6th I went to minute clinic in ******** ** Franklin *** To obtain my DOT physical. I had until the 20th of April to have completed and sent in. I received my physical sent it in but they left numbers off of the form that is required for the federal exam certificate (federal license number, issuing state, incorrect expiration date, etc). Because of this they down graded my class A license to a class D. I called several times when I found out about the down grade (the week of October 22) (due to me needing to renew my license) Ive had to make several calls with no answers I asked to speak with a manager and nothing. Ive had to make several trips to dmv and cost me $300 to fix my license because of their errors.
Business Response
Date: 11/11/2022
Thank you for your letter concerning ********************** MinuteClinic has made several attempts to reach ************** via telephone. MinuteClinic has also sent ********************** a letter advising them to contact us should they like to resolve this matter. Please have Mr. *********** contact *********************, Patient Support Senior Coordinator at ************** discuss further.
Initial Complaint
Date:10/26/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Had a terrible experience at my appointment, immediately called for a refund of $139, and they told me it would take 2-6 weeks. This was on August 31, 2022. It is now October 26, 2022 and still no refund. I call today to check and they say a refund was never issued, and they can do that for me now- I just have to wait an additional 4-6 weeks which will then put me into early December, if I even receive that check. Just not sure why it's taking 14 weeks for a multi billion dollar company to issue a refund of $139.00. I have called and spoken with four different people and no one is willing to answer the questions I have regarding this refund.
Business Response
Date: 11/01/2022
Thank you for your letter concerning a refund. I am pleased to report that this matter has been resolved between MinuteClinic and Ms. *** Amand.
Initial Complaint
Date:10/26/2022
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I was seen virtually by a MinuteClinic doctor Sept 10, 2022. During the appointment booking process, I was asked extensive information about my symptoms and the purpose of my visit. I was sick with COVID and I responded as such. I also entered my insurance information. The MinuteClinic website would not process my insurance information but it did let me know that my maximum responsibility would be $100. Through videoconference, I saw the doctor, who rushed through the visit and gave me a prescription. It was roughly a 15 minute visit.I have yet to receive my bill. I don't need MinuteClinic to submit an insurance claim, I just want to pay my $100 dollars and prevent this from going to collections. I spoke with MinuteClinic on the phone October 17, 2022 to ask where is my bill. I was transferred around several times over the course of an hour, but no one could find out how much I owed or give me a way to pay. They did tell me that their doctors are employees not contractors. They also gave me a corporate mailing address but specifically advised me against mailing a check.It was a routine visit, I don't need an insurance filing, this is completely unacceptable. I've heard so many stories of people getting their credit ruined over medical bills getting sent straight to collections instead of to the patients mailbox. I just want to pay my $100.SS# ***-79-8517 DOB 03-26-1997 This is a written authorization to make one charge of up to $100 to credit card account *******************, exp 09/2024 CVV ***, billing address ***********************************************************. This authorization is effective October 25, 2022 and expires December 31, 2022. Such charge will constitute Payment In Full for all healthcare provider services rendered on September 10th, 2022 to the following patient - ******************* SS ***-79-8517 DOB 03-26-1997
Customer Answer
Date: 11/05/2022
I have not heard from the business in response to my complaint.
Business Response
Date: 11/08/2022
Thank you for your letter concerning *******************. I am pleased to report that this matter has been resolved between MinuteClinic and *******************.
Customer Answer
Date: 11/09/2022
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved.

Regards,

*******************
Initial Complaint
Date:10/25/2022
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I received a bill from MinuteClinic for $139.00 for a tele-visit I had with them in January 2022. For some reason, it shows on 1/21/2022 "OFFICE/OUTPATIENT, ESTABLISHED PATIENT" with a charge of $139 and then a *************************** with my psychiatrist's company information on 3/4/2022 for $0 credit. This visit was totally unrelated to my psychiatrist so I don't know why it was even included. I had coverage under Medi-Cal up until this month (October 2022) and was told that these type of visits were covered. I don't know why I am being billed for this and more importantly, why I am receiving this bill over 9 months later with no other notices from MinuteClinic. This seems very unprofessional and disorganized on their part.
Business Response
Date: 11/09/2022
Thank you for your letter concerning an outstanding balance . I am pleased to report that this matter has been resolved between MinuteClinic and ****************.
Initial Complaint
Date:10/25/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I visited a CVS minute clinic in *********** ** on Saturday, October 15th. I provided my insurance information and card info to the provider. The provider chose not to bill my insurance. 2 weeks later, my card was charged for an office visit. After speaking with minute clinics staff and customer relations, they are refusing to refund me the money they took. We sign documents for our insurance to be billed but they made the choice not to bill. Instead, they snatched money out of my account that I do not owe.
Business Response
Date: 10/31/2022
Thank you for your letter concerning ******* *****. I am pleased to report that this matter has been resolved between MinuteClinic and ******* *****.

Customer Answer
Date: 10/31/2022
Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered.
Minute Clinic has not provided a refund. They did not bill my insurance as requested. Theyve told me that I will have to wait several weeks for them to bill my insurance. Ive spoken to several representatives and all have said the same that I have to be without my money for their error.

Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.

FAQ

Regards,
*******

Business Response
Date: 11/01/2022
Minute Clinic has been attempting to contact ******* ***** by phone at: ************** with no response. If patient has any further questions, Please have her contact *********************, Patient ************************ ************. Thank you.
Customer Answer
Date: 11/02/2022
Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered.
I have not received any calls from the phone number listed nor have their been any voicemails left. I actually called the minute clinic contact center and spoke with several reps, including a supervisor, whom all said the same thing- I would not have my money refunded. I would have been understanding if it was because of an error I made. I provided my insurance information as requested prior to the appointment and again during the appointment. I should not have to continue to be without my money because the clinic chose not to bill my insurance. It is not my responsibility to financially convene for where the clinic messes up. None of this is okay and I will continue to leave negative reviews until this problem is resolved and my money is returned.

Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.

FAQ

Regards,
*******
Initial Complaint
Date:10/19/2022
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I wanted to receive a ***** test upon exposure to people who have tested positive for ***** and the development of minor symptoms. I scheduled the appointment for the ***** test online at CVS, located at *************************. in **********. As I began the appointment for the test today (10/19/22), the nurse practitioner started interviewing me about my medical history, current medications, etc. I respond to his questions, though they felt unnecessary for receiving the test. He then asked to take my vitals. I responded, "Is that really necessary for a ***** test?" and declined. I received the test. Upon reviewing the paperwork after my appointment, I saw that I was billed for a "New Patient Extended Visit" in addition to the ***** test. I had not signed up for any type of consultation, only a ***** test. I called the manager of the store and was told that she does not deal with the MinuteClinic. I called the billing department phone number listed on the paperwork but was told that they are unable to access the billing information from my appointment at this point. I would like to have my bill adjusted so that I am only billed for the service to which I consented (the ***** test), as well as prevention of this happening in the future for others desiring to be tested for *****.
Business Response
Date: 10/28/2022
Thank you for your letter regarding ***********************. Minute Clinic is currently reviewing this concern and is in contact with ****************. Thank you.
Customer Answer
Date: 11/10/2022
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved.

Regards,

***********************
Initial Complaint
Date:10/13/2022
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I recently visited ** and booked an appointment for 1 October 2022 at minute clinic for COVID test. For some reason the test could not be conducted; however CVS charged $135 to my account. Since then I have contacted CVS for at least 4 to 5 times but could not get the issue resolved. They keep on telling me that a refund will be issued but despite my insistence would not send me an email. Today after a lot of efforts I was able to get through to their billing department who told me that a cheque will be issued to me in 4 to 6 weeks and that it would be sent to the hotel in which I was staying during my stay in *************. I requested repeatedly that they should refund the amount to the same card from which I made the payment but they refused and said that they can only refund through a check and that through in 4 to 6 weeks. They again refused to confirm even this through email. They agreed to send the cheque to another address that I provided but given my previous experience with them they are highly unlikely to send the refund cheque.I wanted to register my complain regarding the quality of services provided by CVS and also to bring to your notice the archaic system of refund only through cheque and that too in 4 to 6 weeks. I would be grateful if the refund can be made to the same card which they charged. I would also be interested in getting a confirmation email or text from them that my refund is due and in process. I live outside US and getting and depositing the cheque will be a nearly impossible job for me.
Business Response
Date: 10/23/2022
Thank you for your letter concerning Billing. I am pleased to report that this matter has been resolved between MinuteClinic and ****************
Customer Answer
Date: 10/23/2022
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved.

Regards,

******** ***********************
Initial Complaint
Date:10/11/2022
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I had Shingrix vaccinations at the Minute Clinic at ********************************************************, on 5/31/2001 and 8/10/2021. I have *************************** that fully covers these shots. ( My wife has the exact same insurance and her shots were fully covered, and United assures me mine were too.). I started receiving bills from Minute Clinic for the 5/31/21 shot in January 2022. I spoke to them by phone, gave them all my insurance numbers, again, and their customer service person told me they had used the wrong insurance # and would fix it. Yet Minute Clinic still kept sending bills, texts, and phone calls demanding payment. . I also sent them written forms with the correct numbers, and my wife and I each called a few more times, each time being assured it was fixed. In March, I received a demand from ********************** for payment of $179 ( the price of one shot). Exasperated, my wife just paid it ...***** check #***. Then i received more bills, texts and phone calls from Minute Clinic. They said they couldnt find any record of our having paid the collection agency. My wife sent them a letter with he cancelled check. I was out of the country for 2 months, and on my return I see I have several more bills for $179 ,and 2 more collection notices from Transworld. These appear to be for the 8/10 injection. I should not have ever been billed for either of these shots in the first place; Minute Clinic has been totally incompetent in filing my insurance. I only paid the first one just to not have to deal with this anymore, but I refuse to send Transworld or Minute Clinic another $179 that I do not owe, as they should have collected from my insurance in the first place.
Business Response
Date: 11/02/2022
Thank you for your letter concerning *****************************. I am pleased to report that this matter has been resolved between MinuteClinic and *****************************.
Customer Answer
Date: 11/03/2022
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved.

Regards,

*****************************

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.

Cookies on BBB.org

Complaints

Customer Complaints Summary

If you've experienced an issue

Filter and sort by

Sort by

Complaint status

Complaint type

Complaint statuses

Business Response

Complaint statuses

Business Response

Complaint statuses

Business Response

Complaint statuses

Business Response

Complaint statuses

Customer Answer

Business Response

Customer Answer

Complaint statuses

Business Response

Complaint statuses

Business Response

Customer Answer

Business Response

Customer Answer

Complaint statuses

Business Response

Customer Answer

Complaint statuses

Business Response

Customer Answer

Complaint statuses

Business Response

Customer Answer

MinuteClinic, L.L.C. is NOT a BBB Accredited Business.