We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Health Insurance

CVS Caremark

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Health Insurance.

Complaints

This profile includes complaints for CVS Caremark's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

CVS Caremark has 42 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Complaints Summary

    • 516 total complaints in the last 3 years.
    • 164 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:08/01/2023

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I was double charged due to a communication error by CVS, they say it was refunded, I never received a refund. Had it been refunded, I would have the funds in my co-pay fund available to cover the outstanding balance. They have been dragging out this trying to frustrate me to the point of just paying the bill, which I should not have to do out of pocket. Attached are the billing documents and proof, please help me however you can.

      Customer Answer

      Date: 08/14/2023

      [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

      Better Business Bureau:

      I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 

      Regards,

      *****************************

    • Initial Complaint

      Date:07/28/2023

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      CVS Caremark engages in predatory business practices in an attempt to only pay for prescriptions filled through their subsidiaries. They implemented a program years ago, which renews at the beginning of each calendar year, that automatically opts in all covered individuals as agreeing to Caremark declining coverage of any prescription refills not filled at a CVS location or via mail order. I called in March (I believe) of this year to have each medication for each of my family members individually updated to opt out of accepting refusal of coverage. I have made 2 subsequent calls to update my husband's prescriptions, as his coverage was still being declined.I discovered today, 7/28/23, at around 10 am EDT, due to having reached our max out of pocket costs, that my son's medication refills were declining coverage. After a less than amicable phone, I learned that, apparently, this already predatory business practice has now been updated, with no notice to participants, so that every individual refill now requires outreach in order to opt out and receive the pharmacy coverage my employer (Wayfair) and I pay for.

      Customer Answer

      Date: 08/08/2023

      I have not heard from the business in response to my complaint.

      Business Response

      Date: 08/11/2023

      August 11, 2023

      BBB serving Eastern *************, *****, ************, and *******
      ************************************************************************************************************************-4705

      Complaint # ********

      To whom it may concern:

      This letter is in response to the correspondence CVS Caremark (Caremark) received from your office on August 4, 2023. Thank you for the opportunity to address the members concerns.

      The Plan involved in this complaint has a plan design that allows the member to opt-out and fill their maintenance medications for 30-day fills at the in-network pharmacy of choice.  Not all the individuals on this members plan were initially opted-out of the maintenance medication program. However, Caremark has entered the opt-out function going forward for all individuals on this members plan. Caremark sincerely apologizes for the miscommunications and any inconvenience the members may have experienced.

      We value our members and remain committed to our purpose, bringing our heart to every moment of your health. Should you have any additional questions or concerns, please do not hesitate in contacting me at **************.


      Sincerely,
      *********************************
      Member Advocate

    • Initial Complaint

      Date:07/22/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Pharmacy NPI: ********** Pharmacy Tax ID: ********* Date of Service:2023-03-22 Rx Refill:17783277-0 Charge ************ Item Name:SKYRIZI PEN - 150MG/ML Qty:1 NDC:00074210001 Date of Service: 2023-03-22, Item Name: SKYRIZI PEN - 150MG/ML - toggle transactions Date of Service:03/22/2023Rx Refill:17783277-0Charge ID:110208160Item Name:SKYRIZI PEN - 150MG/MLQty:1NDC:00074210001 Total for Pharmacy NPI: ********** Charge Payments Adjustments Open Balance Insurance totals$19,892.49 -$13,655.59 $1.25$0.00 Patient totals $0.00 $0.00 $0.00$6,238.15 Total $19,892.49 -$13,655.59 $1.25$6,238.15 This balance was attempted to be paid several times. CVS has all the notes and keeps saying they are working with the AbbVie, the drug company who is helping pay the bill. It has been four months now and they keep sending me bills and I keep following up with calls to AbbVie and CVS accounting. Each time CVS Specialty say be patient it will be about ************************************************* again. I want the accounting department to put someone on this account who knows their job to get this resolved.

      Business Response

      Date: 08/01/2023

      July 28, 2023

      BBB serving Eastern *************, *****, ************, and *******
      ************************************************************************************************************************-4705

      Complaint # ********

      To whom it may concern:

      This letter is in response to the correspondence we received from your office on July 22, 2023. Thank you for the opportunity to address the members concern.

      Upon review, we verified that the members billing issue has been corrected as of July 26, 2023. The member requested not to be contacted, so no outreach has been made to inform the member.

      We value our members and remain committed to our purpose, bringing our heart to every moment of your health. Should you have any additional questions or concerns, please do not hesitate in contacting me at **************.


      Sincerely,
      *********************************
      Member Advocate

    • Initial Complaint

      Date:07/21/2023

      Type:Delivery Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My employer changed pharmacy benefits to CVS Caremark recently and I had to transfer all regularly taken prescriptions there. Upon transferring my prescriptions to CVS Caremark, I received multiple emails from them encouraging me to sign up for their mail order prescription service. After so many emails, I succumbed and signed up for mail order through CVS Caremark. Let be clear that this service is a money grabbing SCAM!!! I investigated the new cost of my prescriptions through the CVS Caremark website when I transferred my prescriptions so I would be prepared for the price that I would be charged. I received a bill for double the cost of my prescriptions and, when I called to have the bill corrected, I was told, "That is because you used mail order". They charge DOUBLE for the mail order service that they harass you to use. This is not made clear in their copious emails advertising the service, when signing up, or on the website. This is deceptive and unacceptable in every way.

      Business Response

      Date: 07/31/2023

      July 31, 2023

      BBB serving Eastern *************, *****, ************, and *******
      ********************************************************************************************************************************************************

      Complaint # ********

      To whom it may concern:

      This letter is in response to the correspondence we received from your office on July 21, 2023. Thank you for the opportunity to address the members concern.

      Upon review, the Plan information can be accessed online at: CUHPExclusiveSBC23-24.pdf.  See page 2. As a one-time courtesy, the Plan will refund $50 to the members method of payment on file.

      We value our members and remain committed to our purpose, bringing our heart to every moment of your health. Should you have any additional questions or concerns, please do not hesitate in contacting me at **************.


      Sincerely,
      *********************************
      Member Advocate

      Customer Answer

      Date: 07/31/2023

      [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

      Better Business Bureau:

      I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. Thank you greatly for your advocacy in this matter. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 

      Regards,

      ***************************

    • Initial Complaint

      Date:07/20/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      For carmark to play Dr. ** unimaginable. To deny my prescription is total ********. Just like any other insurance they are crooks

      Business Response

      Date: 08/02/2023

      August 2, 2023

      BBB serving Eastern *************, *****, ************, and *******
      ********************************************************************************************************************************************************

      Complaint # ********

      To whom it may concern:

      This letter is in response to the correspondence we received from your office on July 25, 2023. Thank you for the opportunity to address the members concern.

      Effective July 1, 2023, the Plan requires an approved prior authorization for the medication in question.  However, the Plan has grandfathered existing utilizers, as such the member has an approved prior authorization on file and can obtain the medication in accordance with the Plan benefits.  
      We do apologize if this caused any inconvenience to the member. We value our members and remain committed to our purpose, bringing our heart to every moment of your health. Should you have any additional questions or concerns, please do not hesitate in contacting me at **************.


      Sincerely,
      *********************************
      Member Advocate

    • Initial Complaint

      Date:07/15/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Per CareMark website, I checked the cost of Wegovy, which I have been on for several months already. My husband's job switched insurance companies, so we did not choose this group. When trying to get my meds, the pharmacy stated that authorization is required HOWEVER, per the website, there is a pre-authorization price listed. I have spent the last week trying to get an explanation as to why they will not honor it, with no luck. I've been told by the pharmacist that I "misunderstood the website". A CVS district rep contacted me and she saw the same website and she also said the price online was pretty straightforward. Today, I called CareMark directly and spoke with ****. I had him walk me through the website and explain to me exactly what each price listed meant. With my husband listening to the entire conversation, he confirmed ON THE ***** that the price listed online was the price pre-authorization price. Up until that point, I had acted like the online price was too high, so he was answering questions rather smoothly and graciously, explaining that the price could drop after authorization. However, the minute and I told him that I would be happy to pay the online price, the mood suddenly changed. Now, the online price became an "estimate" and that authorization would be required regardless and that it would most likely be denied. At this point, I stated that even if it was denied, the price listed didn't require authorization so I was ok. Then he stated that "we won't even fill it if it isn't authorized". Again, I repeated back to him what he had just told me, that I could pay $100 without authorization. He then said "that's not what that means". At this point I asked him to explain what it does mean and he went silent. Muted me. Did not answer any more questions, call was still active. I set the phone down and waited for him to come back to the phone, 5 minutes later, he hung up on me.

      Business Response

      Date: 07/24/2023

      July 24, 2023

      BBB serving Eastern *************, *****, ************, and *******
      ********************************************************************************************************************************************************

      Complaint # ********

      To whom it may concern:

      This letter is in response to the correspondence we received from your office on July 16, 2023. Thank you for the opportunity to address the members concern.

      Upon review of this complaint, we would require more information to address this complaint. Please provide the members Caremark ID number or date of birth in order for us to assist.

      We value our members and remain committed to our purpose, bringing our heart to every moment of your health. Should you have any additional questions or concerns, please do not hesitate in contacting me at **************.


      Sincerely,
      *********************************
      Member Advocate

    • Initial Complaint

      Date:07/13/2023

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We received a letter on 12/2/22 that we owed **** $418.14. What happened is they processed my husbands effective date from his county insurance to his state insurance incorrectly so items went thru the wrong policy. **** county ended on 05/31/22 not 07/31/22. I called and sent in a prescription drug claim form in December per the **** rep instructions. We got two different letters back dated 01/10 and 01/20 so I called to get this clarified. I was told I need to resolve this with CVS Caremark. So I sent in a prescription drug claim form. The first letter dated 05/08 wanted the days supply. So I sent everything back in. The second letter dated 06/08 didnt make sense. I tried calling yesterday and got disconnected.

      Business Response

      Date: 07/13/2023

      BlueCross BlueShield of ********* (BCBST) ************** received your inquiry submitted on
      behalf of the above- named member. The member states in part: We received a letter on 12/2/22 that
      we owed BCBS $418.14. What happened is they processed my husbands effective date from his
      county insurance to his state insurance incorrectly, so items went thru the wrong policy. BCBS county
      ended on 05/31/22 not 07/31/22. I called and sent in a prescription drug claim form in December per
      the BCBS rep ******************* got two different letters back dated 01/10 and 01/20 so I called to get this clarified. I was told I
      need to resolve this with CVS Caremark. So, I sent in a prescription drug claim form. The first letter
      dated 05/08 wanted the days supply. So, I sent everything back in. The second letter dated 06/08
      didnt make sense. I tried calling yesterday and got disconnected.
      After review of all available information to include coordinating efforts with our business department,
      it has been determined the members prescription coverage for this *********** plan is through CVS
      Caremark. The *********** carved their prescription benefits out to CVS. This will need to be sent
      there because we dont process their pharmacy drugs at BCBST.
      BCBST is confident and believes it has appropriately addressed all concerns, we appreciate the
      opportunity to provide peace of mind to our community and advise you of our handling of this matter.
      If you have immediate questions, please contact me.

      Customer Answer

      Date: 07/29/2023

      New insurance id is ************ that was effective 06/01/2022.  

      Business Response

      Date: 08/07/2023

      August 7, 2023

      BBB serving Eastern *************, *****, ************, and *******
      ************************************************************************************************************************-4705

      Complaint # ********

      To whom it may concern:

      This letter is in response to the correspondence we received from your office on July 31, 2023. Thank you for the opportunity to address the members concern.

      In order to process the members request, the member must provide pharmacy receipts including the following: prescription number, date of fill, NPI number, NDC number, quantity and day supply, as well as the amount due/copay and the amount the other insurance paid for each medication.

      We value our members and remain committed to our purpose, bringing our heart to every moment of your health. Should you have any additional questions or concerns, please do not hesitate in contacting me at **************.


      Sincerely,
      *********************************
      Member Advocate

      Customer Answer

      Date: 08/10/2023

      Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

      That is the main reason for this complaint.  I have sent the receipts.  Then I sent photocopies of the originals again after I received a letter saying they needed more info.  Then the next letter requested the original receipts which I have already sent.    I can't keep mailing this stuff over and over and each time it gets rejected.  I need more direct communication either be email or fax or by phone.  When I called customer service to figure out what the last letter meant, I was disconnected.  

      Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.

      FAQ

      Regards,

      ******

       

       

      Business Response

      Date: 08/24/2023

      August 24, 2023

      BBB serving Eastern *************, *****, ************, and *******
      ************************************************************************************************************************-4705

      Complaint # ********

      To whom it may concern:

      This letter is in response to the correspondence we received from your office on August 10, 2023. Thank you for the opportunity to address the members concern.

      Upon review, we have confirmed the members paper claims matter was resolved on August 22, 2023. The claims were reversed and reprocessed under the correct payor.

      We value our members and remain committed to our purpose, bringing our heart to every moment of your health. Should you have any additional questions or concerns, please do not hesitate in contacting me at **************.


      Sincerely,
      *********************************
      Member Advocate

    • Initial Complaint

      Date:07/12/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Pharmacy filled my recent prescription for Vyvanse. Prescription #*******. Normally I get a 30 day supply for $20 with my Caremark Insurance. Due to supply shortage I was only issued a 20 day supply. Yet I was still charged $20. The pharmacist said there was nothing he could do about it. He told me that I needed to contact my physician for another script for the other 10 and they would call me when they received another shipment. I contacted Caremark Corporate at ************** and spoke to a representative named ****** on 07/12/23 at 17:16. He also insisted that there was nothing he could do about it. He informed me that full orders or partial orders are all charged the same. So, I paid $20 today for 20 tablets. Ill have to pay another $20 for the other 10 tablets when they get supply. Which means I will be paying double for the same quantity for a one-month supply. So, an estimated 1.3 Million people in the *** take this medicine as reported by the **** If every patient experienced the same issue this month as I, just with this drug alone, who is profiting from the double payments needed. How many other medications are in short supply that patients are required to pay double for? And thats just the $20. Thats my copay. The cost of the drug is approximately $399 for a 30 day supply. That multiplied by 1.3 million? And doubled? Who is making the profits?

      Business Response

      Date: 07/21/2023

      July 21, 2023

      BBB serving Eastern *************, *****, ************, and *******
      ********************************************************************************************************************************************************

      Complaint # ********

      To whom it may concern:

      CVS Caremark administers the prescription benefits portion of the *********-Cliffs Steel LLC health plan, of which the beneficiary is a member. This letter is in response to the correspondence we received from your office on July 13, 2023. Thank you for the opportunity to address the members concern regarding billing.

      Upon review, we have verified that the Plans copay structure at a retail pharmacy for a 130-day supply of a preferred brand medication is $20. The claim processed according to plan design. As a result, no reimbursement is owed.

      We value our members and remain committed to our purpose, bringing our heart to every moment of your health. Should you have any additional questions or concerns, please do not hesitate in contacting me at **************.

      Sincerely
      *********************************
      Member Advocate

    • Initial Complaint

      Date:07/10/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.

      RE CVS SPECIALTY PHARMACY

      I am going through CVS Specialty for an autoimmune drug. So there is no copay and no cost because it is going through the manufacturer's savings program. It's a debit card. It doesn't expire until ****. On June 8, I called to get my refill. They said there was a balance due. So we got the manufacturer on the line, so I got my medication. I got a bill from CVS showing that I owed $5200. On June 29, the manufacturer of the card, Abvie, and CVS on the line with me and CVS has me billed incorrectly. So CVS was supposed to reverse the funds. On June 29, it still had not been done. I am due for my medicine in 9 days and they said they can't process my medication request until this is done. To get a supervisor on the phone was a nightmare. The rep said it did not start until July 6th. So nothing had been done on the charges since June 8th - July 6th. The rep told me I had to wait 10 days. Every time I call them nothing has been done about it. I would like for them to complete the reversal of funds and to put the money back on the Abvie debit card so I can get my medicine.

      Business Response

      Date: 07/21/2023

      July 21, 2023

      BBB serving Eastern *************, *****, ************, and *******
      ********************************************************************************************************************************************************

      Complaint # ********

      To whom it may concern:

      CVS Specialty is the dispensing pharmacy for the prescription benefits portion of the AT&T, **** health plan, of which the beneficiary is a member. This letter is in response to the correspondence we received from your office on July 11, 2023. Thank you for the opportunity to address the members concern regarding billing.

      Upon review, as of July 6, 2023 a $1,755.69 credit was applied to the members prescription assistance program card on file. It may take more time for the copay assistance program to make the funds available. The member placed an order on July 14, 2023 and was delivered on July 19, 2023. 

      We value our members and remain committed to our purpose, bringing our heart to every moment of your health. Should you have any additional questions or concerns, please do not hesitate in contacting me at **************.

      Sincerely,
      *********************************

    • Initial Complaint

      Date:07/05/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      CVS Caremark ("CVS") seized my prescription of VASCEPA from my local Rite-Aid pharmacy (without my consent) and is overcharging me 3 times more than I was previously paying at Rite-Aid. CVS took the prescription without my knowledge and consent and is extorting triple the price that I was previously paying for VASCEPA.

      Business Response

      Date: 07/10/2023

      July 10, 2023


      BBB serving Eastern *************, *****, ************, and *******
      ********************************************************************************************************************************************************

      Complaint # ********

      To whom it may concern:

      CVS Caremark administers the prescription benefits portion of the Travelers health plan, of which the beneficiary is a member. This letter is in response to the correspondence we received from your office on July 6, 2023. Thank you for the opportunity to address the members concern regarding billing.

      Upon review, we have verified that $26 was refunded to the members credit card on July 7, 2023. 

      We sincerely apologize for any frustration or inconvenience the member may have experienced. We value our members and remain committed to our purpose, bringing our heart to every moment of your health. Should you have any additional questions or concerns, please do not hesitate in contacting me at **************.


      Sincerely,
      *********************************
      Member Advocate

      Customer Answer

      Date: 07/11/2023

      Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

      CVS Caremark is systematically cutting my normal 90-day supply of meds like Metformin and Vascepa to 30-day's supply, but still charging the FULL 90-day price. This is egregious consumer FRAUD and holding customer's hostage from their life-sustaining meds. I will pursue this and want CVS to be held accountable for this fraud, and I want a senior compliance director to contact me before I bring a class action lawsuit, which is coming. CVS will not get away with this robbery.

       
      Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.

      FAQ

      Regards,

      ****

       

       

      Business Response

      Date: 07/21/2023

      July 21, 2023

      BBB serving Eastern *************, *****, ************, and *******
      ******************************************************************************************************************************************************

      Complaint # ********

      To whom it may concern:
      CVS Caremark administers the prescription benefits portion of the Travelers health plan, of which the
      beneficiary is a member. This letter is in response to the correspondence we received from your office
      on July 12,2023. Thank you for the opportunity to address the members concern regarding billing.

      Upon review, we have verified that the member was impacted by a coding error. Corrections are being finalized and once completed, outreach will be made to all affected members.

      We sincerely apologize for any frustration or inconvenience the member may have experienced.We
      value our members and remain committed to our purpose, bringing our heart to every moment of your
      health. Should you have any additional questions or concerns, please do not hesitate in contacting me
      at **************.

      Sincerely,

      *********************************

      Member Advocate

    CVS Caremark is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.