Complaints

This profile includes complaints for CVS Pharmacy, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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CVS Pharmacy, Inc. has 2178 locations, listed below.

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• 

  CVS Pharmacy, Inc.

  1 Cvs Dr Woonsocket, RI 02895-6146

• 

  CVS Pharmacy, Inc.

  PO Box 53991 Phoenix, AZ 85072-3991

• 

  CVS Pharmacy, Inc.

  180 Somerville Ave Somerville, MA 02143

• 

  CVS Pharmacy

  940 N Main St Las Cruces, NM 88001-1124

• 

  CVS Pharmacy, Inc.

  2755 Canyon Springs Pkwy Riverside, CA 92507-0932

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/02/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  08/15/2022 I had a prescription for my Lisinopril to be delivered. I thought CVS was going to mail it to me like they usually do which I thought the $4.00 i paid to have it mailed was exactly that. Instead on that Monday we returned from a funeral service and I received a call while we were not at home and a female from Shipt said she was delivering my prescription and was at my residence. I told her i was in ***** and she said she was returning my prescription to the pharmacy at ***************************************************************************** ************ # **** and i asked her to have them mail it to me, since I already had paid $4.00 and she said she would let them know. I went online to try and see if I could order it as to have them mail it to me and it said the item was picked up. I work from home 10 hour shifts and do not have the time to go into the CVS pharmacy to pick it up and they normally have delivered it to me in the past. I went to the drive thru and it was closed. So i called them on my lunch breaks and was on hold over 30 mins so I had to get back to my job and they never answered the phone. So I called on Aug 19 and was connected to ************ and they connected me to Pharmacy Customer relations in which the lady told me the people at the store were very rude and she said she was calling the District manger and having him call me. I have never heard from the District manager. I spoke with ********************************* relations on 08/27/2022 3:30 pm regarding this and she said the District manager will contact me within ***** hours. She also stated that CVS tried to call me but on the 22nd on my phone I only have one outgoing call that day and no incoming calls as they said they tried to call as well as no voicemails. I have had no communication from the CVS Store #**** regarding my lisinopril and it has been 2 weeks. I work from home and am on overtime with calls and do not have the time to go into this store as their lines are severally long and they can mail it.

  Business Response

  Date: 09/09/2022

  Field Leadership has reviewed ********************** concern and provided the following:

   We attempted to call ****************** on 8/21 at ************. He did not answer or respond.  On 8/27, ****************** called our customer service 800 line and the complaint was transferred to us later that day.  When I received the notification, I engaged the pharmacy manager,who immediately called ****************** to resolve the issue. ********************** medication was immediately scheduled and delivered through USPS.  *** phone number of the complaint for the 27th was ************. 

  
  For clarity, patients that request to have their medications sent through ***** request for a specific date.  ****************** was not available on the date that he chose to have his medication delivered. USPS is our normal method of shipping prescriptions as they can be left for the patient in their mail.  ****************** was contacted by ***** when they arrived to his residence and he was not there.  *** standard course of action is for the ***** team to bring the medication back to the pharmacy as undelivered, not having the option to leave it in a mailbox (we dont have mailboxes for each individual residence here but rather a large fixture with several mailboxes that only the mail carrier would have access to).
  
  After missing his scheduled delivery, ****************** was welcome to pick up his medication at any time.  He didn't despite the fact that the pharmacy is open from 8am to 8pm Monday through Friday and 9-6 on Saturday and **** on Sunday.  During the time in question, the pharmacy manager was on vacation and out of the country. Unfortunately, the entire team in the pharmacy also contracted Covid during this time period.  We certainly had staffing opportunities that would have impacted our ability to serve patients as quickly as normal but patients were not turned away and always received service.  Our drive thru is closed, as is the rest of the pharmacy, from 1:30pm to 2pm daily for the colleagues to have lunch.

• Initial Complaint

  Date:09/01/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been having technical difficulties transferring prescriptions from a non-CVS pharmacy to CVS. Once I put the request online with all the required information, I receive a confirmation email but the request is never transferred to the local CVS pharmacy. This has happened over three times. I called CVS customer support, they opened a technical support ticket: INC16363926. Somebody called me on August 30th and they left a voicemail with a phone number to call back but the number was intelligible. I called customer service again, they could see the call they placed to me but did not have th phone number for the person that called so I could return the call.

  Business Response

  Date: 09/06/2022

  We appreciate ****************** sharing his concerns with us. The Customer Care team provided the following:
  
  ****************** had ended up calling the pharmacy directly to get the prescription transferred. 
  His main concern was that there may be an issue with the website since he made 3 attempts to get the prescription transferred, received 3 confirmation emails that it was successful, however, they never ended up going through.
  
  
  We are conducting an internal investigation as to why Mr. **************** prescriptions did not transfer online. 
  

• Initial Complaint

  Date:08/31/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They refuse to refill my son's medication stating it will take them 96 hours to get the medication into the pharmacy. They have a partial but illegal would forfeit the reminder due to it being a narcotic. Everyone I spoke to was very rude. Now my son needs to go 5 days without his ADHD medication due to this pharmacy error. Spoke to Massial ID # ******* from ******* that refused to file a complaint about this matter.

  Business Response

  Date: 09/01/2022

  We apologize for any inconvenience this matter may have caused. We have very high standards for service and having adequate stock on hand is essential.
  

  Pharmacists evaluate each controlled substance prescription and consider a variety of factors when exercising their professional judgment as to whether or when to fill a controlled substance prescription. As far as the availability of the medication, the amount each pharmacy can order is federally regulated, allowing only a set amount to be available at each location. If the pharmacy only has enough for a partial fill, ************** could either accept a partial fill and surrender the rest of the prescription or have her son's provider send a new prescription to a different location. 

  We have confirmed that the agents ************** spoke with did file a complaint on her behalf, however, due to the nature of her concern, a follow up would not be offered. We will review the calls to ensure any service opportunities are addressed. 

• Initial Complaint

  Date:08/30/2022

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  CVS, in order for customers to be able to cancel their Carepass membership, customer service is telling them they have to reactivate the membership. Not only is this unethical, is immoral and wrong. If customers reactivate to cancel, they will be double-charged. Customers are not aware that this is a lie. I am because I work for CVS, and I had to cancel so it wouldnt put my account in the negative because I take care of my Mom. I just had a heated discussion with a very rude customer service trying to sell this lie!!! Its horrible!!!!!

  Business Response

  Date: 09/06/2022

  We appreciate ************** bringing her concern to our attention. We have confirmed that her Carepass membership was cancelled on 8/30/22. In addition, the calls to Customer Service have been reviewed so we may address any service opportunities. 

  Customer Answer

  Date: 09/07/2022

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
  
  Regards,
  
  *********************************

• Initial Complaint

  Date:08/30/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In august I ordered prescription for my son and on the app it said it went through. Then nothing. I check today a week later and its canceled and no reason. Took me 15 minutes to find a number to call. The rep on the line said it was canceled. I said I can see that but why? He didnt know and then said ten minutes later because there was no more refills and I should have gotten an email. I did not get any email on his meds. I ordered my meds and got emails and no issues but some reason my sons they just cancel and wouldnt tell me why.

  Business Response

  Date: 08/30/2022

  In order to assist, we ask that **************** please specify whether his concern lies with Caremark mail order or his local store. If it is his local store, we ask that he provide the store location or number. 

• Initial Complaint

  Date:08/29/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On August 24th around 5:10 pm, I had an awful experience at this CVS location: *********************************************************. Not only am I filing a complaint about CVS not returning my coupons I paid for in the newspaper, but I am filing an harassment complaint as well. *********************, one of the Managers at this location, publicly humiliated me around other guests for using coupons. He then lied to me advising that I would receive my extrabucks of $10 back and I did not. Then when I kindly and calmy voiced my concerns to him he said "oh well, It's not my fault your using coupons". Then when I told him the computer didn't print out my $10 extrabucks after my refund, which he promised would he shrugged his shoulders and said oh well in front of other customers. I was extremely anxious from this situation and felt not only harassed & humiliated but highly disrespected by this boy and CVS's culture. I called the CVS complaints line at ************ and stayed on the phone for 11mins and 56 seconds, and they fully documented my issues and advised that I would be reached out to a District manager withing ***** hours from August 24th and I have not yet received any correspondence regarding this matter. I am now out of my $10 extrabuck and the manufacturer coupons that I paid for. This was an unfair experience and I am demanding justice to be served for me.

  Business Response

  Date: 09/06/2022

  We appreciate **************** bringing her concern to our attention. Field Leadership has informed us that the store has resolved this matter and issued **************** the Extrabucks she felt she was owed. 

  Customer Answer

  Date: 09/07/2022

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  Good morning,

   

  I am NOT satisfied as nothing was resolved by CVS regarding the reason for this complaint. I was NEVER contacted by the District Manager as promised via phone call conversation I had on August 24th at 5:14 pm that lasted 11 mins 56 seconds with the CVS complaints department, whom promised that I would receive a call by the District Manager in 24 to 48 hours from the date I called pertaining this situation. I was never contacted, the manager who harassed me in front of the other customers is still working there and nothing has been done regarding this situation. I never received my $10 extrabucks back as promised by the same manager - whose name I addressed in my first opening complaint with CVS who publicly ******** & humiliated me. I would like this resolved by demoting the manager on duty that day who clearly seemed as he's done this often to other customers as he harassed me without blinking an eye or put him on probation where he is being watched by his manager and for me to be  reissued my Extrabucks.

   

  I would also like management from the CVS complaints department to listen to that call on 8/24/2022. 

   

  Nothing has been done to resolve my issue and I will escalate this and take things up with the law if I have to.

   

  Thank you.
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  Asia

   

   

  Business Response

  Date: 09/22/2022

  We regret that we have been unable to resolve ******************** concern, however, we have confirmed that she was issued $10.00 in Extrabucks by the store on 8/24/22. It was then spent on 9/2/22 at the CVS located on ***************** in *********, **.

  Customer Answer

  Date: 09/27/2022

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  Hello,
  
  For this transaction that I am referring to, the information you just provided is incorrect.
  
  As I clearly and accurately stated in my initial complaint to CVS, my issue is concerning the mistreatment, false information and harassment I received from Manager ********************* regarding my transaction. On top of that I was lied to on a recorded call that within ***** hours a District manager would give me a call. I NEVER RECEIVED THE CALL CVS. This is LIE #2 from CVS.
  
  Again, as I stated in my initial complaint to CVS, I paid for huggies diaper with my $10 Extrabucks along w/ some other items. I had to return all of the items. I was told by the manager that ALL of my Extrabucks that I used to make this purchase would be returned to me. THEY WERE NOT. I NEVER RECEIVED THE $10 EXTRABUCKS BACK AS PROMISED BY THE MANAGER. THEN WAS HARRASSED & HUMILIATED BY THE MANAGER IN FROMNT OF CUSTOMERS. I think that I should take this complaint up with my lawyer.
  
   If CVS actually took the professionalism to respond in a timely manner to my responses they wouldn't have overlooked this crucial information. This current case is being mishandled as inaccuracy and lies on CVS's part is now being displayed in this complaint. I would like a manager with accurate information to handle this case.
  
  I already had a previous Extrabucks balance on my account that's how i was able to use Extrabucks at another location, as you are indicating. 
  
  Please forward this to your Manager.
  
  
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  Asia

   

   

  Business Response

  Date: 10/05/2022

  We have revisited ******************** concern. We apologize for the miscommunication regarding the $10 store issued coupon that was redeemed. However, we have been unable to substantiate ******************** claims that she was harassed by the colleague. Furthermore, **************** received the correct amount back when returning the diapers. Per CVS coupon policy, which can be found by visiting https://www.cvs.com/extracare-cvs/couponpolicy, coupons and ExtraBucks Rewards cannot be exchanged for cash or gift cards or be reissued. The colleague in question notified **************** that she would not receive all coupons back, and **************** decided to move forward with the return. 

• Initial Complaint

  Date:08/29/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  CVS Pharmacy in West ********, ** is repeatedly ordering medication I am allergic to. Every month, pharmacy employees tell me that this information has been added to my profile but I continue to receive the wrong product time after time. This week, I returned the pills to request that the order be corrected and was told that an order would be placed. When I returned to pick up the product, the pharmacy had not ordered it or recorded return of the incorrect product. I have been trying unsuccessfully to get this refill for my blood pressure medication for two weeks. Personnel at this pharmacy location do not answer the phone, they are rude, careless, and present a danger to people receiving medication. Other family members have also had negative experiences at this pharmacy.

  Business Response

  Date: 09/01/2022

  We appreciate ************** bringing this matter to our attention and apologize for the inconvenience. Field Leadership was able to reach ************** to discuss her concerns. They also confirmed that ************** was able to receive the correct manufacturer for her prescription. 

• Initial Complaint

  Date:08/28/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In May of 2022 I dropped off a **** film disposable camera for developing. I was told it would take 4-6 weeks for the pictures to arrive back at the CVS. CVS said I would receive a call when my pictures were ready. In July when I did not receive a call I went to the CVS and spoke with the manager. The manager went through all the photos they had and confirmed they did not have my order. The manager assumed the order had not been processed yet. Since this was the past the timeframe I contacted CVS via email. CVS responded that they had "resent my photos for printing" and I could pick them up in the store. I went to the store again and spoke with a different manager, *********. She could not locate any order either. She asked me to forward the email that CSV provided and she would follow up with customer service. I sent her the email. She called me back and informed me that the camera had been lost and was unable to offer any resolution.

  Business Response

  Date: 09/02/2022

  We appreciate **************** bringing this matter to our attention. The store manager has reached **************** and apologized for her film not being able to be retrieved. She  will be coming to the store to speak with the store manager so he may help her with a future photo order.

  Customer Answer

  Date: 09/18/2022

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  I am not satisfied with this resolution.  For one, I will NEVER utilize CVS photo development again. EVER.  Since I had purchased the camera from CVS and had time and money wasted by them, I feel a gift card of $50 would be a satisfactory as I will still use them for in store purchases. 
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  April

   

   

  Business Response

  Date: 09/19/2022

  We regret that we were unable to resolve Ms. Mosqus' concern. We feel that all reasonable attempts were made to provide a satisfactory outcome. 

• Initial Complaint

  Date:08/27/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I cut my arm on a ***** fence wire in a livestock pen last week on 8/18/22. I was out of town and not near medial facilities. Knowing I might need a tetanus shot, I came home and found my medical records which indicated I was 11 years out from the last one. I began looking for a provider late on Friday 8/19/22. ********************** store #*****, said they could give me the shot that night. I was told by a pharmacist I had ***** hours to get the shot after injury!I told the staff about my injury and got the shot, I asked them to file it to my ******** Account. The Tech at the window said ******** does NOT pay for vaccinations, then charged me $62.93 out of pocket! I was upset and knew there was a problem. I questioned them about the charge but they were nonresponsive. After speaking with a ******** Rep on Monday morning, 8/22, I was told the MCare Pt B ABSOLUTELY covers a TDAP when there is an injury like mine, and it must be done within that short window of time to prevent disease! I went back into the store and spoke to another Tech, who told me they filed the claim under my *********** coverage. I asked her to CORRECT their mistake, and REFILE it under my ******** Pt B. I gave her my card to do so.She said they were unable to do that , since they are not a "doctor"! ********************** is a ******** provider, and they have an MD listed on their medical vax Liability Waiver, which I was required to sign before the shot. I even questioned the Dr's name, since I did not recognize it. They explained he is the contractual "VAX Physician " for **********************. This *** ************************** must be the provider who submits my claim on ******** Pt B in order to resolve this. The store has all my information, as I have filled many RX and gotten other shots there over the years!

  Business Response

  Date: 08/29/2022

  We appreciate **************** bringing her concern to our attention. She received the vaccine from the pharmacy run under Part D which provided a co-pay. The pharmacy is able to run a walk in vaccine under their vaccinating provider to her without a prescription. ******** Part * requires an ****10 (diagnosis code) written on a prescription from a provider in order to pay for the vaccine. *ased on ******** Part * Guidelines, the pharmacy needs the ****10 code written on the prescription which they are unable to ascertain since their provider did not physically see her.
  
  If **************** had come from the doctors office with a written prescription, the pharmacy could have billed ******** Part * using a diagnosis code. In order to protect **************** in the required timeline, the team processed the vaccine using CVS vaccinating provider.

   

  Customer Answer

  Date: 08/30/2022

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  CVS got paid to give me the shot!  I did not  ELECT to just get the shot for no reason!  I had an obvious injury and under my plan B it should have been covered! I did not have the LUXURY of time and opportunity to SEE a doctor before my time ran out to get the shot! I needed protection.
  

   I hear their argument, and this HUGE Corporate Pharmacy, is ruling against a small consumer like myself!  I was hopeful they would CHOOSE to make an exception and REFUND the $63 I am out of pocket!  Their response tells me all I need to know!

  They don't care about the little people like myself~  the ones who KEEP them in business! They only care about their bottom line $$$. 

    I will continue to share my story with everyone I know, as well as on social media!  CVS will never get another dime from this consumer! Will be transferring all my scripts elsewhere! 

  Shame on you CVS!

  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  *****

   

   

  Business Response

  Date: 09/08/2022

  We regret that we have been unable to resolve ******************** concern, however, the pharmacy processed her vaccination in accordance with her insurance. 

  Customer Answer

  Date: 09/10/2022

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  [you did nothing to rectify the situation why did you even respond? Dont waste everyones time unless you are reversing that charge to my American Express! 
  I hope this complaint shows up in your financial audits! 
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  *****

   

   

• Initial Complaint

  Date:08/26/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  One month ago I purchased a cell phone charger cord. The cost was *****. I use my CVS rewards card. I no longer have the original packing. I have not been able to find my receipt. I was told by the *********** on rte 73 N CVS manager that I cannot get an exchange or store credit even though they recognized the merchandise. I told them I had my credit card statement showing the purchase and they told me that they could not use that. I would like a new cell phone charger cord that is not defective. Please assist me with my exchange.

  Business Response

  Date: 09/01/2022

  We appreciate ******************** bringing her concern to our attention. Field Leadership has informed us that the store manager has contacted ******************** and they came to an amicable solution.