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Business Profile

Pharmacy

CVS Pharmacy, Inc.

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Pharmacy.

Complaints

This profile includes complaints for CVS Pharmacy, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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CVS Pharmacy, Inc. has 2178 locations, listed below.

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    Customer Complaints Summary

    • 2,160 total complaints in the last 3 years.
    • 724 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:07/12/2022

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I went the CVS to purchase a ************ Gift Card for $500.00 and the store fail to activate my card. The CVS Drugstore said it was out of there hands and told me to contact the ************ Gift Card people and I did and never got my money back or another Gift Card or anything. I need my money back or something. This happen on June 23, 2022. I have never seen anything like this and Im 65 years old. I have done everything they told me and still nothing.

      Business Response

      Date: 07/12/2022

      On behalf of CVS Pharmacy, I would like to apologize to ************** for the problem she encountered with a Pre-Paid card purchased at CVS Pharmacy. 

      CVS Pharmacy is responsible for the successful activation or reloading of these products, which can be confirmed on the original register receipt. CVS Pharmacy is not responsible for lost or stolen cards, or funds used without the cardholders authorization.Prepaid products are sold as a convenience to our customers and are subject to any activation, registration, fees, or usage terms as provided by the cards respective company.

      In ****************** case, we reached out to the vendor and verified the cards were successfully activated at the point of sale. As a courtesy, we requested the cards be deactivated and credited. Unfortunately, our request was denied as the funds were successfully sent to Vanilla

      At this time we respectfully ask ************** to reach out to Vanilla directly for any further assistance.

    CVS Pharmacy, Inc. is NOT a BBB Accredited Business.

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