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Business Profile

Bookkeeping Services

Richardson Bookkeeping, LLC
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:04/21/2025

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On March 14 2025 I paid Richardson Bookkeeping $175 for filing my 2024 tax returns. The documents she requested were uploaded March 16. I got no acknowledgement that they were received. I followed up on March 24 and March 25. Still no response. I eventually got an email stating that a final review would be done by the weekend of March 25, but I still did not receive anything. I asked for a timeline as the tax deadline was looming but she said she could not give me one.
    On April 10 I asked for a fee refund so I could file my taxes elsewhere. I was sent a draft copy later that evening but I did not sign as there were a few lines that were not filled in and I had further questions I had asked her to look into. She said she try to find out more information but she did not get back to me.
    On April 12 I received an email stating that she had a family emergency and that she will file an extension and would waive the extension fee. I was anxious to file my taxes by the deadline and did so on April 14.
    Overall I am unhappy with the level of service I have received with Ms R********* and sent her an email on april 15 and 16, stating that and also requesting a refund.
    I believe she had ample time to file my taxes. She received it one month prior and if she felt she couldn't complete by the deadline, should have given me the option to file elsewhere. Instead, she further invoiced me for $50 which i assume is the extension fee.
    To date I have had no response from Richardson Bookkeeping.

    Customer Answer

    Date: 04/24/2025

    I want to inform you that I received a full refund from Richardson Bookkeeping.

    Thank you for your help with this 

    Regards,

    ********** ****

Richardson Bookkeeping, LLC is BBB Accredited.

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