Reviews

This profile includes reviews for Direct Tools Factory Outlet's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Direct Tools Factory Outlet has 41 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Direct Tools Factory Outlet

  1428 Pearman Dairy Rd Anderson, SC 29625-2000

• 

  Direct Tools Factory Outlet

  2601 S Mckenzie St Ste 262 Foley, AL 36535-7400

• 

  Direct Tools Factory Outlet

  300 Tanger Blvd Ste 217 Branson, MO 65616-2189

• 

  Direct Tools Factory Outlet

  5885 Gulf Fwy Ste 910 Texas City, TX 77591-7058

• 

  Direct Tools Factory Outlet

  8000 Factory Shops Blvd Ste 8440 Jeffersonvlle, OH 43128-9600

Review Details

• Review fromEric H

  Date: 09/25/2023

  1 star
  This company is the worst! Sent me a dangerous ***** hedge trimmer that turned on as soon as the battery was installed -- the safety switches were failing in the "on" position.
  I can understand that errors happen outside of the knowledge of the people working at the company but the problem is that it is impossible to reach anyone who can assist in getting the product replaced or repaired, They forward you to a ***** customer service line that is un answered. I've tried everyday for a week. I've left messages. I've texted and tried chat. I've called random people throughout the company -- nobody answers and nobody responds to messages.
  I've bought a lot of ***** tools (many thousands of dollars,) but always through the **** *****. If it breaks, **** ***** generally takes care of the issue. This store, Direct Tool Outlet is actually owned by the parent company of *****, Techtronic Industries.
  This company and ***** are guilty of poor business practices.. Sending broken products and making it impossible to contact for warranties is truly a form of robbery.

• Review fromAndrew G

  Date: 09/19/2023

  1 star
  Direct Tools refuses to honor ***** 90 day replacement warranty, I have a sprayer that went bad within 90 days, motor bad, warranty center says no replacement motor is available. ***** warranty says return item to place purchased from within 90 days for replacement and Direct Tools says NO. I have many items bought from Direct Tools, but will no longer buy from them.

• Review fromBob W

  Date: 07/10/2023

  2 stars
  BUYER BEWARE
  Unscrupulous business practice.
  I purchased ************ from Direct Tools Factory Outlet on 6/27/2023 for $209. By 7/1 the price had been reduced two more times to $126. I was refused compensation by email and phone.
  I feel certain that neither acquistion cost nor blemishes changed that much in three days.
  The return fee assures there will be no returns, with a 20% restock fee.
  BUYER BEWARE

• Review fromLeonardo L

  Date: 07/06/2023

  1 star
  I bought a scroll saw (06/02/2023) and when I received it (06/07/2023) was broken. I sent an email to Customer Service the same and they replied (06/09/2023) that I had to call to process the return. I called (06/09/2023) and they process the return choosing an exchange for my item. I called Direct Tools customer service to check on my return on June 19th and spoke with a representative. She told me that the exchange was not processed because they had not received the broken scroll saw, after a few minutes of checking, she found that they did receive the item on 6/12/2023 and they never entered into the system. She also mentioned that she entered on the system and the exchange was going to be processed in the next 2-3 days and if I did not receive an email from them to call back. I never received any email or call from Direct Tools regarding my return/exchange so I called a few times and waited on the phone (21 mins 9 secs on June 22nd, 1 hr and 42 mins on June 26th, 2 hrs 24 mins on June 27th, 17 mins 26 secs on June 28th). Also, In some of the calls after waiting for several minutes I made a selection for the call-back and they never called me back. I had to buy the item again and had to pay for shipping again when it was their fault in the first place. A month later, I still have not received my money back for the return since I don't need the exchange anymore because I never got it.

• Review fromRonald R

  Date: 04/20/2023

  1 star

  Ronald R

  Date: 04/20/2023

  Buyer beware… this company does not give refunds. If you buy something and walk out the door, you can’t return it for a refund even if you walk back in the store to get one.

  Direct Tools Factory Outlet

  Date: 05/16/2023

  ******,

  
  

  We haven't been able to locate your information in our system. We will reach out to you to understand more about your situation. Thank you for your help. 

• Review fromMichael S.

  Date: 03/22/2023

  5 stars
  I'm changing my review from 2 stars, although I'm not sure I can delete the other one. My issue was resolved with a policy change to not have test tools out for everyone. I'm actually very happy with direct tools and Ryobi but I will squawk when inconsistency is around. I appreciate the changes made and the management for knowing I did this and keeping great customer service when we come in anyway, hence the review change.

• Review fromDonna B

  Date: 03/14/2023

  1 star
  AWFUL! They shipped a tool I didnt receive - they wont help - at all try to figure out why I didnt get my tool.. BUYER BEWARE!

• Review fromJoe G

  Date: 02/12/2023

  1 star
  This company takes more orders than they have product in stock or maybe not enough help to fill orders,On my first order just keep getting emails tell me there running late,After this i called and cancelled order with lisa a customer service rep,Must say she was really nice,This was my first order and my last from direct tool !

• Review fromVictor V

  Date: 02/09/2023

  5 stars
  Chris and the staff at DTO always take great care of me. Super customer service and very accommodating.

• Review fromMatt S.

  Date: 01/09/2023

  2 stars

  Matt S.

  Date: 01/09/2023

  Terrible. Ordered couple things online and later got email saying my order was cancelled bc delivery address doesn't match billing address. But they didn't touch my account. What business is it of yours where I have it shipped? No other place I've ever ordered anything from do they have to match. It's called a job site. Oh and they did take the money out of my account as well. I switched billing address to where I wanted it shipped but they cldnt do anything abt it. Sure were quick to take the money but to put it back in a different story. Didn't offer me any compensation in fact said there will be done. So now I don't have the tools or the money for a week.

  Direct Tools Factory Outlet

  Date: 01/18/2023

  We are sorry for the delay. It appears the charge should be completely voided as of 1/16. Please let us know if there is anything we can do in the future.