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Business Profile

Electric Tools

Direct Tools Factory Outlet

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Electric Tools.

Reviews

This profile includes reviews for Direct Tools Factory Outlet's headquarters and its corporate-owned locations. To view all corporate locations, see

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Direct Tools Factory Outlet has 41 locations, listed below.

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    Customer Review Ratings

    1.62

    Average of 21 Customer Reviews

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    Review Details

    • Ryan H

      Date: 09/06/2022

      I wanted to write this review not because I think this company is really great but because I seem so many negative reviews but my experience with this business was alright. I really had no problem with this business except one little thing is the original item I ordered I received it damaged but it wasn't necessarily this companies doing but the shipping company which was *****. I know from experience ***** is very rough with packages and they do not care even a little about being gental with packages. Anyways I called them up and they answered the phone in like seconds and the whole phone call was probably 5 minutes. I told them my problem and they apologized and asked if I wanted a refund or to exchange the item and I chose to an exchange. About 15 minutes after the phone call ended I got am email with a return label. I packaged up the return and sent the damaged item back. They received it in 2 days and my exchanged item sent out the following week and I got it to my address in about 2 or 3 days. The exchanged item was in the correct condition and works great. The item I bought was a factory reconditioned ***** sliding miter saw 10 inch. So my over all experience was 4 star but if the first item I ordered didn't arrive damaged it would have been 5 star but to get the item I wanted at half the original new price I will gladly put up with having the slight inconvenience of having to return the damaged on and wait for the new one. I will purchase from the company again.

    Direct Tools Factory Outlet is NOT a BBB Accredited Business.

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