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Business Profile

Hammocks

JB Chairs

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Hammocks.

This business has 1 alert

Complaints

Customer Complaints Summary

  • 19 total complaints in the last 3 years.
  • 17 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:11/04/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The owner, ***** ****** sold a swing/ hammock item using an invoice number 752200 and his information was noted on the invoice. The item was never delivered as explained in September and the money has not been returned as of yet His phone  . The item was purchased for $1175.93 on August 3rd in ***** ******* ******* *******

  • Initial Complaint

    Date:11/04/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I bought a hammock from ***** ****** on 6/8/24 in . He was a vendor set up at an event. I paid him $747.93, which shows on my credit card statement 6/10/24. I unfortunately don't have the receipt anymore, but I have my bank statement showing the date, amount, and company. I have contacted Mr. ****** multiple times over the past few months. He responded to an an email on 9/11/24 and said he'd been in the hospital and the chair would be shipped the following week. I have followed up again on 10/18/24 and 10/25/24, asking for a refund at this point. He has not contacted me except for that one time.

  • Initial Complaint

    Date:10/29/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Date of transaction was 6/15/24 in ********************** at a Craft Fair. I purchased 2 outdoor swinging chairs from *** CHAIRS. Waited for a couple of weeks for chairs to arrive and they never showed up. Started trying to contact the company (JB Chairs) by phone with no answer but leaving messages. Finally after several attempts I received a call from the owner of JB Chairs apologizing for the delay that he was having warehouse issues and would get the chairs out right away. Waited a couple of weeks and no chair or communication. Mind you, this is has been going on for 4 months. I have talked to the Outdoor Republic (supplier of the chairs). He resales there chairs and I have found out his account from them has been frozen for lack of payment. Obviously, JB Chairs is going around these Craft Festivals in the Southeast representing outdoor chair products he can't produce. He has $853.86 of my money I gave him on a debit card on 6/15/24 and he ran thru my bank on the 17th, 2024 and i do not have my chairs or money. This gentleman is going around the Southeast basically misrepresenting himself and taking peoples money which is basically stealing. I talked to one of owners of his supplier and this isn't the first complaint they have received about him. Something needs to be done and I want my money back.The last time I talked to him mid October he told me my chairs were on the way and would be here within a week. No chairs or contact.

  • Initial Complaint

    Date:10/23/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We purchased a double hammock swing with the wooden stand, cover, and springs at a craft fair in ********** ** on June 8-9, 2024. ***** said it would be shipped within a couple weeks. I contacted him in July and he said the stand was delayed but would be shipped by the end of July. To date we have not received anything and my attempts to contact ***** have gone unanswered. I tried email, text, and phone messages.

  • Initial Complaint

    Date:08/13/2024

    Type:Service or Repair Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Purchased swing from **** ****** from ***** ****** in ******** ******* on 10/21/2023. Was told delivery would be February or March 2024. No delivery and contact was made with *****. He advised all orders had been shipped. After explaining I didn’t receive my swing I told him I would like a refund, which I was told would be given. Several weeks passed and no refund. Made contact again and was told a check was being issued. No check received. Last contact made with ***** he told me he was in the hospital and as soon as he was back on his feet I would receive my refund. Still no refund as of 08/12/2924.

  • Initial Complaint

    Date:07/31/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    April 29, 2024 ********* ******* $853.86 JBchairs *** ******** ******* * ********* ** I purchased 2 Hammock chairs and have not received them as of yet. I have had multiple calls and text to ***** ****** (jbchairs) asking for my money back since I have not received the chairs and no longer am interested in them since all of this time has passed. I have continually asked him for the debit tracking number (as my bank requested) since he claims the money has already been sent back to my bank. He has provided nothing. I have no faith that he is being truthful with me. I purchased these at ******** ***** ****** ******. I have a receipt with ***** ****** ****************** Phone number ************

  • Initial Complaint

    Date:01/04/2024

    Type:Delivery Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Purchased a deck chair swing day after Thanksgiving from jbchairs at a Xmas event in savannahs riverfront. No chair no order communication

  • Initial Complaint

    Date:12/20/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    9/15/23 i order a swing in Savannaah **, from ***** , i have called him at least 6 times he calls back and said it was send than it was not he said he send my money by end of the week but did not say what year i just want my money back.

JB Chairs is NOT a BBB Accredited Business.

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