Complaints
This profile includes complaints for Vaden Nissan of Hilton Head's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 5 total complaints in the last 3 years.
- 4 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:01/16/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Please see attachment labeled Idania. This will explain my complaint against this company as well as a letter that was sent to the company president and complaint department. This will explain everything in detail. All of the attachments will.
I'm seeking a replacement under SC Lemon Law, and or reimbursement.
Business Response
Date: 01/29/2025
Dear BBB,
Thank you for sharing our customer's concerns with us. We have reached out and look forward to hearing back from from Mrs. *********. We are sorry that she is frustrated with the vehicles' performance and will certainly work with her to find a solution.
Having reviewed the vehicle history, there appears to have been three different complaints; a crash sensor malfunction, a battery-related issue and an external USB device (usually a phone) issue.
To participate in a Lemon Law consideration, the manufacturer must be involved and will make the determination.
We look forward to working together towards a resolution.
Sincerely,
***** *******
Initial Complaint
Date:12/18/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On 10/19/24 my wife and I bought a new Nissan Versa from this dealer. We agreed on a $2000 trade-in for our old car, and they agreed to give us $1000 on the trade-in and remove the "****** **** ****** Package" which was over $1000. However, they never removed the package, and we didn't catch it until we got home. We went back the next week, they admitted their "mistake" and promised to send us a check for the $1000 we were shorted. We never got it, I returned in three weeks and the sales manager said again he would send it. A month later after still not receiving it, I returned and the sales manager (***** ***** said Nissan "should have already sent it". We waited three weeks, no check after three empty promises to do so. Whenever I go in, the sales manager just plays dumb and lies badly to me. I reported the dealer to Nissan who told me they don't send out rebate checks etc., dealers are responsible for all promotions etc.. So we were just lied to over and over again and never got a check. I also qualified for a $500 military veterans discount if we bought a new car, brought my paperwork and was verified online. They made copies, and said Nissan would send me a check. Never got one. Nissan said the dealer submitted no paperwork for this, and they said the dealer just DISCOUNTS the $500, Nissan sends no checks out for this. Again, I was outright lied to and scammed as a vet. I registered a complaint with Nissan who just said they have nothing to do with sales and promotions, their dealers operate independently. They just told me to talk to the dealer, which was obviously pointless by then. They also said they would contact the dealer and request they call me within three days. Of course, they never called. I've been scammed in a bait-and switch operation and this dealer is ripping off veterans.Business Response
Date: 01/03/2025
Our management has been in contact with Mr. ********* and check was mailed two or three weeks ago.
Sincerely,
***** *******
Customer Answer
Date: 01/03/2025
Dear *******,
Vaden Nissan send us a check for $1000 (with no apology) for the issue of shorting us on the trade-in. They did not, however, address the issue of not giving the $500 off for being a verified veteran. So the matter is only half-resolved.
***** *********Initial Complaint
Date:10/17/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I bought a used car from the Vaden Nissan of Bluffton dealership on 10/14/2024. As of 10/16/2024 I have found 3 discrepancies with the vehicle that were not disclosed to me during the test drive. First, the *** ports under the infotainment console do not function thus device charging and AndroidAuto do not work. When asked if I noticed it on the test drive by the sales manager, I said no as I do not normally carry usb cords to test cars. Next, the driver side 2nd row seat warmer is non-operational. Again, I didn't think to test it during the test drive. Lastly, and the most grievous issue, is that the transmission has a known problem and the car was still sold with it being known and not fixed prior to sale. The car is a 2020 **** Expedition with the 10speed auto trans with known transmission problems. The fact that the *** ports and rear seat heat were not addressed (or disclosed) leads me to believe that either the dealership did not do a thorough inspection of the vehicle, or does not care about the product they are selling and deepens my feeling of what else was missed? Possible safety concerns? Seeing as I have only had the vehicle 48 hours, I asked to reverse the deal (as the loan is not even funded yet) and return my trade in to me. I have purchased all the aftermarket warranties on top of their own 12 month/12k mile warranty. I was also told that the warranty is only available after 30 days, which makes their warranty advertisement misleading and is only valid for 11 months/~11k miles. The result I desire is either A. Reverse the deal expeditiously and return my trade in, or B. Expeditious approval of a transmission rebuild/new transmission. The dealership recently went through the very same problem with another customer, so I am sure they know what channels to take and what needs to be approved and can make a decision in a reasonable manner.Business Response
Date: 11/12/2024
Dear BBB,
Thank you for contacting us regarding our customer. Our team reached out to him and addressed the issues he presented.
Many Thanks,
*****
Initial Complaint
Date:07/24/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
We purchased a vehicle on March 29th, 2024 and we explicitly said that we were only interested in buying the vehicle and the vehicle itself. After waiting several hours to see the finance manager they put paperwork in front of us and rushed us to sign since they were about to close. We told them we did not want any warranties and the finance manager verb**** told us he understood. It wasn’t until we got home that we realized that the finance manager had slipped in a service contract that we specific**** and repeatedly did not ask for. It was for a total of $3360 on a car listed for $12,095.50. It was worded as a service contract. However, on another form it’s stated it was for powertrain warranty for only 24 months or 24,000 miles with a deductible of $250. I’m not sure who would ever spend that type of money for that kind of warranty on a car valued at $12,095. It’s a 2014 Lexus RX 350. When we called about it, we were informed that particular finance manager was no longer with the dealership and have now been in a constant back and forth ordeal trying to simply get this canceled. We filled out the appropriate paperwork and sent it back to them. They said they would file it and would credit our loan for the $3360.00. They informed us they sent the paperwork June 21,2024 and we still have not received anything. This is a compliance violation that we have clearly voiced with management and the issue has yet to be resolved. I believe this also falls under theBusiness Response
Date: 07/29/2024
Dear BBB,
We anticipate that the check for the amount requested will be mailed to **** today.
Sincerely,
***** *******
Customer Answer
Date: 07/30/2024
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
Complaint: ********
I am rejecting this response because:
They stated they “anticipate” the check will be sent out today. I need a definite answer as to when they will mail the check. I have also been trying to call them and they send me to voicemail and never return my calls. We have been waiting over 6 weeks for them to mail the check and we are unsure as to why they have yet to do so .
Regards,
***** ********
Business Response
Date: 07/30/2024
Dear BBB,
The check has been mailed. Mail from Savannah, GA is sorted in Jacksonville, FL. Delivery time between 7-10 business days.
Sincerely,
***** *******
Customer Answer
Date: 07/30/2024
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
Complaint: ********
I am rejecting this response because:
Why has this taken so long to send? Please expedite the check as we have been waiting over 6 weeks for y’all to send this ****.
Regards,
***** ********
Customer Answer
Date: 08/13/2024
received payment. this complaint is closed. Thank YOuInitial Complaint
Date:08/16/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
This Business ran my credit report and did it to several business which dropped my credit score without my permission and I had not brought nor agreed to purchase a car. Upon Talking to the main office and they said I would have to talk to the dealership, They Let me talk to the person who had ran it illegally from the start and strange the day after he sent a text trying to tell me he had several cars that I could look at.????Business Response
Date: 08/21/2023
Dear BBB,While at our dealership, Mr. ****** was provided an iPad to provide his information so that a credit check could be completed. We apologize if this was not his intention. Upon receiving his credit standing, we did send a text with several options for his consideration.Sincerely,***** *******Customer Answer
Date: 08/21/2023
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
Complaint: ********
I am rejecting this response because:
This is a straight up lie and I was never issued nor handed a I pad because after Test driving the car, He walked into the office with my daughter and I stayed outside taking pictures of the car with all the dings and dents, I walked into the office to show and ask him about the dings and dents, and Him and I never discussed him pulling nor did he hand me a tablet ,I don't know who ******** or whoever it was that answered the complainant but I did talk to several other dealers about what they did and I found out it was Illegal to do such, so it doesn't surprise me that they would lie, what bothers me is that my Daughter was there and teaching young people how to be crooks and dishonest isn't good business practice.
Regards,
****** ******
Business Response
Date: 09/12/2023
Dear Mrs. ******,
We have been in communication with the customer. I admit that I was incorrect about the customer holding the iPad (that's a common method we gather data - simply providing an iPad, going to our website and inputting the information.) In this case, his salesperson was at his computer and input what the customer told him.
In our most recent conversation, the customer now alleges that he never gave us his information and suggested that we may have taken it from when his wife bought a car in 2018. Not that we keep that information accessible, it seems odd they would share the same social security number.
I don't know what Mr. ****** feels he "has" on us as we were simply trying to assist with a sale but, certainly meaningful conversation has broken down.
Please let me know how to proceed.
Many Thanks,
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