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Business Profile

New Car Dealers

Volvo Cars Hilton Head

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:04/11/2025

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am filing this complaint regarding my recent experience with Volvo Cars Hilton Head, which has been deeply disappointing and riddled with misleading information, unauthorized charges, and unethical behavior that has resulted in both financial and emotional stress.

    I was misled into purchasing mandatory add-ons (******* ** and Assurant Theft Deterrent) that I did not want. I was told they could not be removed. However, the car was delivered extremely dirty—crumbs, stains, and grime—casting doubt that the ******* service was ever applied. The delivery driver could not show me where the theft deterrent device was located, and I still cannot locate it. I want written proof these add-ons are required and verification they were completed. I would ultimately prefer full refund, since these were services I did not ask for, but was told I had no choice but to purchase.

    There’s also a mileage discrepancy. The car was listed at 41,169 miles, but arrived with over 42,600—more than 1,400 miles higher, with no explanation.

    Finally, the dealership is delaying paying off my trade-in, despite having the ability to overnight the payment. This delay puts me at risk of accruing interest, missed payments, and credit damage.

    This experience reflects poor communication, misrepresentation, and unethical sales tactics.

    Business Response

    Date: 05/01/2025

    We discounted the customers cash on delivery by $350 for her to get a full detail on the vehicle.  We have also refunded a check to Ms. ******* lien holder company for the full amount of $1420.00, see attached.

Volvo Cars Hilton Head is NOT a BBB Accredited Business.

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