We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Boutiques

Spartina 449 LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Boutiques.

Complaints

This profile includes complaints for Spartina 449 LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Spartina 449 LLC has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Complaints Summary

    • 6 total complaints in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:09/11/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Spartina bracelet I purchased is falling apart. Company states that since I did not buy it online, they will not rectify. Spartina logo is written on the bracelet.

    • Initial Complaint

      Date:06/05/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 3/16/23 I made a purchase online for a Shirt priced at $64.80 and a bracelet priced at $32.00 plus taxes and shipping minus a first time buyers discount. I received the shirt and sent it back because it was too small. I never received the bracelet. The credit issued was for the bracelet at $29.17, which again I never received. They refuse to refund the amount for the shirt. I have tried to email the company several times and haven’t received a Response. There isn’t anyone that you can speak to on the phone. I have pictures showing the amount credited and a picture showing the items purchased-the only item you can track is the shirt proving the bracelet was never fulfilled. I’m seeking the money for the shirt to be refunded as I sent it back.

    • Initial Complaint

      Date:04/11/2023

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased two dresses from Spartina 449 in the amount of $165.22 on February 20, 2023. Upon receiving the dresses, I immediately boxed them up and returned them, via their ***** prepaid postage because neither dress fit. I received confirmation that the box was delivered on March 1. When I didn’t receive the anticipated refund, I emailed them on March 15 along with the ***** tracking information. I received a response (from ********* ******) on March 18 asking for the order number (***********) and I immediately responded with this information. That was literally the very last time anyone responded to my inquiries. I sent followup emails on March 22, 26 (asking for an escalation of my issues), and April 3. I’ve called numerous times and there is absolutely no way to talk with a person; you are instructed to email. I’ve tried reaching out via ********. All automated responses are the same “thank you for reaching out. We’ll get back to you”. I cannot believe they treat consumers this way. I have shopped this store often. All I want is my money back. I’m guessing that my items were lost in the warehouse, as I have proof it was delivered. I want a full refund, including the money that is usually deducted if you use their prepaid postage label. I feel this is owed to me for having to fight for my refund.

      Customer Answer

      Date: 04/11/2023

      I filed a complaint earlier this afternoon; temporary id ******. Spartina just responded to me via ******** regarding my refund. I don’t know if you can cancel the complaint (I hate to waste anyone’s time), but it appears to finally have been resolved. Thank you

    • Initial Complaint

      Date:04/10/2023

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Placed an order #****** for $157.85 Received confirmation of the purchase with the order number. Didn't hear anything for a week, so emailed. No response. Called 3 days after that. Automated response says backed up. On their ******** site MANY people saying the same; placing orders they are not receiving. And their website is still up and I'm receiving promo emails. No contact from them regarding my purchase and it has been 11 days.

    • Initial Complaint

      Date:03/27/2023

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I placed an online order at Spartina449 for a purse and wallet on 02/25/2023.
      ORDER ******. Totaling $214.68
      I received an email on 03/01/2023 stating both items had shipped.
      On 03/06/2023 an envelope was delivered containing only the wallet.
      I’ve sent 2 emails to customer service and placed one phone call to customer service before I finally reached someone. The person I spoke to ensured me the purse had been picked and would ship soon. It didn’t. Again on March 11, I received a reply to my email stating the purse will ship soon.

      It is now March 24th and the purse still has not shipped. Very soon Spartina 449 will be in violation of the *** 30 day rule.

      I am seeking a full refund and I want Spartina 449 to pay the return postage to send the wallet back. Obviously I don’t need the wallet if they are not going to ship the matching purse.

      Thank you

    • Initial Complaint

      Date:03/27/2023

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On March 11, 2023 I ordered two items from Spartina 449. Upon placing the order, Spartina did not supply an estimated shipment/arrival date, as most online retailers do.
      On March 15, I received an email with a tracking number from Spartina 449 that indicated that both items were in the shipment.
      On March 22, 2023 I received an email notice that only one item was out for delivery the next day.
      I sent several emails to Spartina asking when the second item would be shipped. I tried to call the number listed on their website. I have received nothing but automated messages by email and as a phone response.
      I cannot get any information about the approximate shipping date of the second item. I have been charged for this item.
      Can the BBB help me to track my item and its approximate delivery date? Otherwise, I must contact my credit card issuer and request to have the charge for this item reversed.

    Spartina 449 LLC is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.