Complaints

This profile includes complaints for Dominion Energy South Carolina's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Dominion Energy South Carolina has 6 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Dominion Energy South Carolina

  220 Operation Way Cayce, SC 29033-3701

  
• 

  Dominion Energy South Carolina

  PO Box 100256 Columbia, SC 29202-3256

  
• 

  South Carolina Electric & Gas Co

  1812 N Irby St Florence, SC 29501-1529

• 

  South Carolina Electric & Gas Co

  4101 Highmarket St Georgetown, SC 29440-4661

• 

  Dominion Energy of North Carolina

  15 Overland Industrial Blvd Asheville, NC 28806-1376

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/13/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  ****** ******

  Good Morning im not sure if there is anything i have to do 

  Business Response

  Date: 03/13/2023

  The consumer has spoken with our office and an explanation was provided for the amount transferred to his new account from his previous residence.  Customer was also provided the specifics on his new account regarding the amount due.  The company provided the consumer options for assistance with payments. He may reach out for the company if he needs information on agencies in our area. 

• Initial Complaint

  Date:03/09/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because:
  

  I will call the business and they will give a refund.  What is supposed to happen to the company so they do not do the same thing to someone else?  If someone pays a deposit, that deposit should be returned to the customer, not accredited to the account.  

  
  Sincerely,
  
  
  
  ******** *****

  Business Response

  Date: 03/10/2023

  The company has left messages for the consumer. If they will call the number left on the voicemail, we will be happy to discuss their concerns further.

  Business Response

  Date: 03/14/2023

  The company has since spoken with the consumer.  The refund of the deposit was reflected on the consumer's billing statement in the month that it was refunded with a notation of the refund.  Consumers that are paperless and receive their billing statements via email may access copies at any time.  We apologize for any inconvenience and have made every effort to satisfy her request.

• Initial Complaint

  Date:03/02/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because: I never received a single notice via an email or phone call. The notices were likely sent to the address of such service which means I never actually received. The “debt” was paid when I first learned of it, even after telling the provider I was moving, and am simply asking for a report to the bureaus for a correction that the account was never charged off. 
  
  
  
  Sincerely,
  
  
  
  ***** *******ly paid when I learned of it (it was only $50…I wasn’t trying to avoid it), 2) this charge should have gone to the new tenant, and 3) I never received any sort of communication about the charge so I never even knew to pay. It’s really negatively impacting my life and don’t feel it’s right to have this impact on me given the circumstances. Thank you!

  Business Response

  Date: 03/08/2023

  The company has reviewed the complaint submitted by the consumer.  The company records indicate that the consumer did not submit an order to turn off service. The company was not aware the consumer had moved until the new tenant started service on 11/23/2021. The company sent (5) five notices to the consumer with a final notice sent on 03/2022.  The company does not find an error based on this information.  The company reported the debt paid in June 2022.

  Business Response

  Date: 03/08/2023

  The company has no record of the consumer notifying us to close his account. Our accounts have a designated footprint when the account is accessed. The consumer initiated his account on the Web 09/24/202110:19am and no further contact was made with the company until 03/07/2023.  It would be the consumer's responsibility to provide the company with a forwarding address or file with the postal service. The company has not identified this collection as an error in reporting.

• Initial Complaint

  Date:02/27/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am unable to stay in my home with my 15 month old daughter because dominion refuses to adjust the bill, which was in my exs name, wit myself listed as his spouse. He was extremely abusive and in order to keep myself a d my daughter safe I left, giving him enough time to move out. I'm not sure what he did to acquire over $3000 in charges and fees. I am at a loss and can't afford even a fraction of that.. seeing as how there is no other option for electric I'm hopeless.

  Business Response

  Date: 03/06/2023

  The company has left messages for the consumer to contact our office.  If the consumer will call into our contact center, they will be transferred to someone that will be glad to discuss their issue.  

  Business Response

  Date: 03/06/2023

  The company has left messages for the consumer to contact our office.  If the consumer will call into our contact center, they will be transferred to someone that will be glad to discuss their issue.  

• Initial Complaint

  Date:02/01/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because:
  
  
  
  Sincerely,
  
  
  
  ******** ******ormal business hours to inform me of this last minute decision. This is despicable.

  Business Response

  Date: 02/02/2023

  The consumer has filed a complaint with the Regulatory Agency and the company's response was provided at their request.  No additional communication will be made from this channel.

• Initial Complaint

  Date:01/30/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I use 2 TVs and 2 lights at the most throughout the day at my house. I have alerted dominion energy about being over charged for my electric for 2 years. Every month I use the same thing & my lights are off majority of the day besides cutting on the bathroom or kitchen light an every month I pay $600 for lights. They set up a payment arrangement to clear the balance only for it to go from $0 balance to $600-$1200 again in the next 30 days.

  Business Response

  Date: 02/06/2023

  The company is currently working through the consumer's issue with their high usage during the winter heating season.  We are currently monitoring the usage to determine if there is an issue with the HVAC system.  The consumer is aware that we are assisting him during this discovery process.  

• Initial Complaint

  Date:01/20/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My issue is that my light bill seems to be extraordinarily High this month and was pretty high last month concerning the fact that my average light bill runs between $150 and 200 bucks. Last month's light bill was $300 and this month's light bill is $450 and Dominion says that the problem is on my end and I have made no changes in my house as far as electrical usage

  Business Response

  Date: 01/20/2023

  The consumer has filed a formal complaint with the Office of Regulatory Staffing on the same date as this filing.   The company will research and provide the results of the customer's complaint to the Office of Regulatory Staffing.  Thank you. 

• Initial Complaint

  Date:01/11/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 11/30/2022 my home had a power outage. The sleeve on the transformer box came off or was loose that caused my home to outages. The transformer faulty sleeve caused several appliances in my home to burn out. A claim was filed on 11/30/2022 and no response until January. When the rep responded she says the sleeve was damaged by a vehicle. There was no damage to the pole and we had were responsible for or damaged appliances. A crew came out a week later 01/11/2023 to change the transformer box. Dominion is responsible because the pole nor area of the pole was damaged

  Business Response

  Date: 01/20/2023

  The Claims Division for the company was notified of the consumer's complaint. The company has reviewed the consumer's complaint and a response was provided to the consumer.   It was determined the damage to the company's equipment was the result of a hit and run driver.  The attachment provided by the consumer regarding a company employee is not a Dominion employee, but an approved contractor.  They would not have the knowledge as to what may have caused the company's damage. They would have been dispatched to repair the damage to our equipment.  Additionally, the company received a second claim from the consumer and has marked that as a duplicate.  When a third party is involved in damage to the company's equipment, the consumer should contact their insurance company to file a claim. 

• Initial Complaint

  Date:12/08/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because:  As a public utility I think it is their responsibility to take into consideration requests that they receive to determine if it impacts anyone or anything.  I think this utility accepted the HOA request, signed a contract with them, took their money without any regard to persons or property that might be impacted.  Putting the whole responsibility on the HOA or whoever requests something takes the "public" out of their business.
  
  
  
  Sincerely,
  
  
  
  ***** ********t of this development.
  
  I have since found out that my HOA requested the installation of this security light in direct violation of their own convenants/restrictions and it is now under a lighting agreement/contract. Dominion Energy as well as the HOA entered into this agreement without any plan to see the impact the light would cause on any resident.

  Business Response

  Date: 12/13/2022

  The company has spoken with the consumer and advised them of their next steps.  Customer is aware who requested the lighting in her neighborhood and the company would need authorization from the owner to make any changes the consumer is requesting. The lighting was installed in a safe location with no noted hazards to the public. 

  Business Response

  Date: 12/15/2022

  The company ensures the installation of all lighting is placed in an area that is safe and reliable.  We have advised the consumer to contact their HOA and provide feedback as to what concerns they have at this time.  

• Initial Complaint

  Date:12/06/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was on hold with Dominion for nearly 2 hours (1 hour and 50 minutes) to discuss an important matter. I have been unsuccessful in reaching the company by phone, as its outgoing message denotes a minimum 45-minute wait and to contact 911 for emergencies (gas leaks, down lines and power outages). I sent an email several days ago and have not received a response. I could not access my online account and had not received a bill for 5 months because I elected paperless bill upon signup in December 2021, and somehow, I'm told, my email address got erased. Thus, there was no way for me to receive and review my bills until I got assistance today about 2 hours waiting on hold.

  Business Response

  Date: 12/07/2022

  We apologize for the extended wait times and the issue accessing your online account. Our call volume peaks when cooler temperatures arrive in our territory, therefore increasing the number of inbound calls.   The information you were requesting was updated during your last call to the company.  We are reviewing transactions on your online account to determine what caused the change in information.  The company will respond to you as soon as that information is available.