Complaints

This profile includes complaints for Dominion Energy South Carolina's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Dominion Energy South Carolina

  220 Operation Way Cayce, SC 29033-3701

  
• 

  Dominion Energy South Carolina

  PO Box 100256 Columbia, SC 29202-3256

  
• 

  Dominion Energy of North Carolina

  800 Gaston Road Gastonia, NC 28056

• 

  South Carolina Electric & Gas Co

  4101 Highmarket St Georgetown, SC 29440-4661

• 

  South Carolina Electric & Gas Co

  1812 N Irby St Florence, SC 29501-1529

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/08/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Account#****************
  
  Since reporting the illegal actions of a Dominion employee who marks my yard with paint and who shows up unannounced for no reason, I have experienced ongoing harassment.
  
  A few days ago I took screenshots showing pending charges of $155 (there is currently a $4 credit on the account) and other information from my bill.
  
  Now, however, today,I am only shown a blank screen when attempting to review current and past bills. I am being intentionally prevented from reviewing my bills past and or present online.
  
  Unless my bills are being altered or fraudulently increased in some way, I see no reason for my being prevented from viewing my account information.
  
  This appears to be further retaliation against me for reporting the actions of a Dominion “stalker.”

  Business Response

  Date: 07/11/2025

  The company has reached out to the consumer to return the call.  We have reviewed the attached documentation and have information available to provide the consumer as to why there is a change (credit balance) on their account.  Dominion Energy must have access to our equipment as per our terms and agreement and would not be considered trespassing accessing the meter.  Please contact the number left and we will be glad to walk through the issue you were experiencing on the web. Thank you.

• Initial Complaint

  Date:06/27/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dominion energy is charging me $264 for a bill that was paid on and also i have not received any kind of bill for this price or any type of email about me owing them. I logged in and noticed this bill. This is really impacting my credit and its been almost 2 years and i have received nothing so i don't understand why i owe this amount. When i contact the customer service line no one answers and if someone does they just give you the run around and nothing gets resolved.

  Business Response

  Date: 06/30/2025

  The company records indicate that we have had multiple communications with the complainant in 2024 at which time we provided two separate fraud packets in order to dispute this debt.  The company advised the consumer it is required to complete this information, along with obtaining a police report in order to investigate.  No further action will be done by the company until the required information has been returned by the consumer.  

• Initial Complaint

  Date:06/09/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dominion tries to make pay someone else bill with my bill and Trying to tell me that I have to pay it by law and when I talk to the supervisor she they not take it off my bill and they said they did a investigation, but nobody investigated nothing and want to pay a $1000 for deposit and they pay $4000 all together and my bill not that much

  Business Response

  Date: 06/16/2025

  The company has left two messages for the consumer to discuss their complaint. We spoke with an individual and identified ourselves, along with a number to call the office. The company has required the consumer to pay her previous bill, along with a deposit.  We will wait on the consumer to return the call. 

• Initial Complaint

  Date:06/02/2025

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been trying to contact the Renewable Energy Department with Dominion since late yesterday afternoon and cannot get beyond Dominion's Customer Service Department. I have left three voice mails and sent an email as instructed by Customer Service and they state they have also put in a work order for them to contact me. They even tried to get someone on the line and received voice mail. This issue started when we noticed our solar panel box flashing so we called Broker Solar for a service call. The technician told us that the solar METER box was turned off and that we would have to contact Dominion and that they should reimburse us for the service call. I left a voice mail around 4:50 p.m. on Thursday, May 29, 2025. I called again around 9:00 a.m. this morning (May 30) and again received voice mail. I called Customer Service, was able to speak with a supervisor who pulled the account information and stated that the solar meter was replaced on April 23 - so apparently it has been turned OFF since then. This has caused us a financial issue because we have not been receiving generation credit for the energy which should have been produced by the panels but could not because the meter was turned off. I called again around 1:30 this afternoon, spoke with another supervisor in Customer Service who stated all I could do was leave a voice mail and or send an e-mail to the department because he could not get an employee in that department to answer either. My husband does remember someone coming to replace the meter, however we had no reason to question why it was being replaced as the one for the house was replaced a year or two ago - but that employee did turn the meter back on after he installed the new meter. I would also like written explanation why the meter was replaced, a print out of the electric/solar for the garage meter for the past year to see if we have been properly credited for solar power.

  Business Response

  Date: 06/04/2025

  The company has made contact with the consumer to discuss the outage that occurred on their system and trust it has been resolved to their satisfaction.  Should there be any further issues, please do not hesitate to contact the company.  

• Initial Complaint

  Date:04/07/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  11/24 - 3/25
  Security Light has been out since the storm. It was restored and out again in January. The service was not restored until late Feb/Early March. I have been charged the entire time. Was told by Supervisor Keiber on 4/7/25 that Dominion's policy is not to credit. I have been charged for a service that I could not use due to their policy.
  
  He also stated Dominion can to record this outage due to how the lights are installed directly from the pole vs from the power meter. From my outage call to the closing work order, Dominion has a record of when my light was out.
  
  The technician from the 2nd outage informed us that the fix was improperly connected, thus the wiring came apart.
  
  I am charged 17.20 out of 205.95 per month for a service I did not receive. I am asking for credit for the 2nd outage that was 100% at fault by Dominion.

  Business Response

  Date: 04/10/2025

  Dominion Energy apologizes for the recent outage of the consumer's lighting and will be glad to provide a credit for time the light was not operable.  We will be in touch with the consumer once it has been resolved. 

  Customer Answer

  Date: 04/11/2025

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  ***** ********

• Initial Complaint

  Date:02/19/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I've have many communications with Dominion energy in regards to installing a meter to connect a current unit solar system that's installed at the location. They have sent messages leading to no resort. Interconnection Request Application for Project # ******** Your application recently went through a technical review and, unfortunately, has been denied for the following reason(s):
  
  Single Line Diagram Incorrect
  Detailed Notes or Special Instructions (if applicable):
  
  A single AC disconnect is required that can isolate the entire system (PV and battery). The suggested location for this disconnect is between the FRANKLIN AGATE and the MAIN BREAKER as shown on the Single Line Diagram.
  Once the denial reason(s) have been addressed/requested change(s) have been made, the registered PowerClerk user will need to log into PowerClerk, click on the “View/Edit Project” button for Project # ********, navigate to the "PV System Update Form", and click “Begin”. Your application recently went through a technical review and, unfortunately, has been denied for the following reason(s):
  
  Single Line Diagram Incorrect
  Detailed Notes or Special Instructions (if applicable):
  
  A single AC disconnect is required that can isolate the entire system (PV and battery). The suggested location for this disconnect is between the FRANKLIN AGATE and the MAIN BREAKER as shown on the Single Line Diagram.
  Once the denial reason(s) have been addressed/requested change(s) have been made, the registered PowerClerk user will need to log into PowerClerk, click on the “View/Edit Project” button for Project # ********, navigate to the "PV System Update Form", and click “Begin”. Project # ******** has been assigned to the proposed project located at *** ******** ** COLUMBIA, SC 29209.
  
  After we verify that your application is complete (including processing fee), we will begin a technical review of the proposed solar project. Please allow 15 business days to be notified on the outcome ofyour technicalreview.

  Customer Answer

  Date: 02/24/2025

  I need them to install the meter. They contacted me by email still at this moment haven't forfill their duty.

  Business Response

  Date: 02/24/2025

  The company has been working with the consumer's solar installers, along with the consumer for the installation of solar energy at their location.  Due to incorrect system size, the consumer was required to choose a different program or delay start until guidelines could be met. The correct application for interconnection has been received and the company is in the process of completing the consumer's request.   If the customer has any follow questions, they may reach out for our Renewable Energy Department. 

  Customer Answer

  Date: 02/25/2025

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because: They've (Dominion Energy)had several months to install the meter.  The solar company couldn't receive the clear direct issue to resolve the matter each time they make contact they only reach an automatic recording with no way to reach a live representative. They have stalled while purposely delaying this project.  The end result needed is to complete the installation of the meter without the extra delay.
  
  
  
  Sincerely,
  
  
  
  ****** ******* **

  Business Response

  Date: 03/12/2025

  Unfortunately, when an installer does not maintain the integrity of the program, it will cause delays.  We have outlined the full schedule and delays that were incorporated in that timeline.  We will be happy to discuss the cause of the delays with the consumer if he will contact our Renewables Department.  We are unable to move forward with a program when a customer and installer has had the wrong size system installed.  In January, the consumer was provided a alternative program in order to utilize the system.  We apologize for the delays, but we require the application process be in accordance with the system requirements.

• Initial Complaint

  Date:02/05/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am not liable for this debt and I do not have a contract with DOMENGY SC plus they did not provide me with the original application like I asked.
  Account No: *************
  Amount Disputed: $376

  Business Response

  Date: 02/11/2025

  The company had conversations with the consumer regarding the reported trade on his credit report.  The company has also provided the consumer on more than one occasion a Fraud Packet that is required to be completed, including a police report for the company to investigate the consumer's claim.  Until that packet is returned completed, the company is unable to provide in resolution to the consumer's claim. 

• Initial Complaint

  Date:02/03/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My electric bill is unbelievable I don't have washer drier not even TV I don't use dishwasher I live alone the bill supposed to be maybe $60.00 because I heat I never heard of $480.00 of

  Business Response

  Date: 02/11/2025

  The company has verified the meter reading and determined it to be valid.  Consumer has reached out for the company, and they have provided temperature settings that are more to the standard, as the consumer was setting thermostat on a much higher than recommended setting. This will increase your usage and costs.  This being the first heating season at this premise for the consumer, therefore understanding that settings and premise details may impact usage, as well.  If the consumer has any other questions, please call the company's contact center. 

• Initial Complaint

  Date:01/30/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They say I used 7.55 daily electric use for 6 days at 45.33 by I have a small house I know I have not used that much electricity. I keep my heat on67 or 68 in the day time and 60-62 at night. Ever since this new smart meter was put in the bill went up. I think there is something wrong with the meter but they said no and won't inspect or change it.

  Business Response

  Date: 02/05/2025

  The consumer filed a complaint with the state regulatory agency; therefore, the company will respond to the complaint through that channel.  

• Initial Complaint

  Date:01/21/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am not liable for this debt with Dominion Energy. I do not have a contract with Dominion Energy. They did not provide me with the original contract that I had requested.

  Customer Answer

  Date: 01/21/2025

  I paid off my entire bill and demand this be taken off my credit report. 

  Business Response

  Date: 01/23/2025

  The consumer provided in his complaint a copy of his online account balance that shows his account has not been paid.  The company has not received any payments toward this write off account.  In the event the consumer chooses to pay the remaining balance, the company will promptly show the debt paid in full, along with provided the consumer a paid in full letter.  The company will not delete the reported trade from the reporting agency.