Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/02/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date of the transactions: 4.3.2025 $1000.50 and $1035.00; I signed a year contract for this company to provide website and CRM services. I feel like they did a bait and switch on me. They were to set up my website and transfer over all my CRM (database) data to their system in order for it to fulfill their end of the agreement. After they setup my website, I then proceeded to have them transfer my CRM. I sent them a CSV file, then I asked them how they imported my notes and my documents/attachments. They told me they couldn't import my documents or any attachments. They said the notes came in; but, they were a stinking hot mess. I have almost 7,000 in my CRM. I then asked why all my tags and people types (sources/stages) didn't come in. They said that their system could only pull in people by the names of buyers, sellers or buyers/sellers. I have so many other type of people I keep up with in my database. Then I found out I couldn't export or import client lists. My operations manager called 4 times to get support and no one would call her back. This CRM transfer was a disaster. I spoke with my sales rep Matt several times. The CRM transfer team tried to help but are limited by what the program can do. I feel totally shammed. They now won't let me out of my contract and are saying they have done everything on their end correctly. I am devastated. I had to go back to my CRM and website. I have lost time and money trying to run 2 websites and 2 CRMs at the same time. They won't refund the 2 months they've charged me AND they won't let me out of the contract regardless of me having numerous conversations and emails with people at their company. I am so upset. I cannot believe the lack of support/service (help) I've gotten to solve this. I'm at the point of wanting to sue them for breach of contract by not providing the services I was entitled to and for time lost (I am a small business). This is big corporation taking advantage of a small company.

  Business Response

  Date: 05/06/2025

  We’re sorry to hear that the customer feels dissatisfied with her experience. After reviewing the account history, support cases, and the original sales call, we would like to clarify several points and provide context regarding the services delivered.
  

  The customer signed an annual agreement for website and CRM services, and we did fulfill the initial setup of the website as outlined. Following this, our team completed a data import based on the CSV file the customer provided. As is standard with CRM transitions, especially between different platforms with unique structures, a one-to-one data mapping is not always possible. This was not guaranteed during the sales process, and our teams worked closely with the customer to explain the differences and limitations.
  

  Specifically, while contact records and notes were imported, certain data types—such as documents, attachments, and custom tags—are not supported for direct import due to system compatibility constraints. These limitations were communicated to the customer, and our CRM Transfer and Support teams provided multiple sessions to walk through available workarounds and system functionality.
  

  Contrary to the complaint, it is possible to export client lists from our system. Imports can also be facilitated upon request through a support case. While we understand the transition process was frustrating, we made continued efforts to provide assistance and clarity throughout the onboarding and support phases.
  

  After reviewing the sales call and support documentation, we do not find evidence that a one-to-one data transfer or complete parity with the customer’s previous CRM was ever promised. For these reasons, and given the services rendered, we do not believe a mid-contract cancellation or refund is warranted.
  

  That said, we remain committed to supporting the customer and are open to scheduling further training or support sessions to help her make the most of the tools available.

  Customer Answer

  Date: 05/06/2025

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because:

  I was told that my CRM would transfer over.

  I found out from BoomTown that all my CRM information would not transfer over AFTER I signed the contract.

  Info needed to run a CRM, they did NOT pull in the information I needed to run a business and by not importing the information needed by my business to run, I discovered AFTER signing the contract that the CRM was not workable for me and my business. 

  I HAVE to have all my data in order to run my real estate sales business. After speaking/emailing with The BoomTown support department and my sales rep, Matt, they told me could not pull in my data, especially the type of person (vendor, sphere of influence, geofarm, buyer, seller, lead, etc.) Also, they said they only could call the people one of 3 choices: buyer, seller or buyer/seller. Then I was told my documents/attachments could not pull in, AFTER I signed the contract. As a brokerage, I have to know what type of person this is (i.e. lead, past client, geofarm, vendor, buyer, seller, past buyer, past seller, etc.). I HAVE to have these options. Not everyone in my 7,000 person database is a just buyer or seller (as BoomTown will only call them). Furthermore, there were only 2 tags available to further describe my clients, I needed multiple tags (Referrals out, referrals in, vendor type, etc.). ALSO, the data on my clients' spouses (and yes, and frequently as we all know, spouses are part of the home purchase) was not pulled in. How can anyone operate without having this info? 

  Regarding the import and export, I was not told that I could not import or export clients. I have a weekly email that goes out and MUST have the export and cannot wait on their lackluster support team to provide me with an export list. I am unable to spend the time needed to get someone else to import or export when I have someone in office that does this. I was NOT told this before I signed any agreement.

  The CRM would not work as vaguely described. I feel that I should have been told that all my info would not transfer in PRIOR to signing the agreement. This was a bait and switch just to get me in contract. I have wasted numerous hours going back and forth, as well as trying to make it work; but, the fact is, they sold me on a total solution and really messed up my database to where I would have to do excessive and costly amounts of work to even try to make it work. YEARS of info was not able to be imported. 

  No, this company did a bait and switch. I am so upset and feel that at the VERY least they need to cancel the contract. I am not using the CRM or website - the CRM and website was sold as a package and BoomTown could not get my database pulled in ...in entirety, which was NOT expressed to me. And, when I finally figured out that there were no work arounds, I said "enough".

  I feel misled, like they only wanted my money and didn't care that they were hindering my business nor could they provide solutions to solve these issues. They didn't care that my business was hindered. Thank GOD I kept my current CRM while trying to transition over.

  Any reputable company would stand behind their product and do the right thing. BoomTown did NOT provide the services as sold. I want cancellation of my contract and refund of the 2 months paid. The bait and switch should be illegal. I would like cancellation of my contract and refund of the 2 months they charged me (which I only was with them for 1 month).

  Respectfully,

  *** ****, Broker-Owner, *** Real Estate

  Business Response

  Date: 05/15/2025

  We appreciate the opportunity to respond to the concerns raised and would like to provide clarification on several points regarding the onboarding process and the expectations around CRM data migration.
  

  Sales Process and Demo
  

  The customer participated in a live sales demo and had direct communication with our sales representative. During the demo and sales discussions, there were no questions raised regarding the detailed scope or limitations of lead import capabilities. If asked, we would have transparently explained our import functionality, as we routinely do for other prospects with similar needs.
  
  Ongoing Support and Communication
  

  Once the customer raised concerns, our support and onboarding teams engaged to clarify the data structure and offer solutions within the capabilities of the platform. While we regret that our solution did not align with the customer's expectations, our team made good faith efforts to assist. There was no intent to mislead or perform a "bait and switch." The limitations cited were related to system architecture, not sales misrepresentation.
  

  Contractual Terms
  

  The customer entered into a binding agreement with full visibility into our platform's functionality. Our contracts do not guarantee a full one-to-one migration from third-party CRMs due to the variability in data structures. We cannot cancel a contract based on subjective dissatisfaction when the platform has been delivered and support offered in accordance with the agreement.
  

  Conclusion
  

  While we regret the customer’s disappointment, the services contracted were made available and support was offered throughout. We remain open to continuing support and assistance within the parameters of our system and contract. At this time, we are unable to honor a contract termination or refund request, as the terms of the agreement have been met.

• Initial Complaint

  Date:04/08/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Back in November 2024 I had to add another agent to my account. boomtown forced me to sign another agreement, even through this was not common practice prior to them being purchased by Inside Real Estate. Since 2016 I have referred people to Boomtown and added and removed agent numerous times without being forced into a new agreement. I also found out that Boomtown/Inside Real Estate is no longer making changes to their platform by updating the technology, because Inside Real Estate has their own product. The lack of updates could also be the reason for the security breaches and loss of service and data. I notified Boomtown of my intent to terminate our service agreement due to their failure to uphold agreed-upon services, including significant service disruptions, loss of data and security breaches that critically impacted my business operations. I was told I could not terminate. My cancellation was made in strict accordance with the terms of our agreement, which outlines conditions under which such a cancellation is justified due to service failures on their part. My attempts to resolve this issue directly with Boomtown have been unsuccessful, including their refusal to escalate the matter to a supervisor, leaving me with no choice but to seek intervention from the BBB to facilitate a resolution, ensuring they will no longer charge my credit card and formal termination of my services with them.
  I was able to get SOME of my data from them and eventually got most of my data (I believe). This did take a considerable amount of time to accomplish and I understand that and I was fine paying while I was still getting my data (even though I feel like they withheld data on purpose). However, I am done now. I contemplated keeping both sites active, but then I requested to have another domain that I own pointed to the Boomtown site. I was told there would be a fee to do that (fine I get it), but then they told me I was required to sign a two year agreement to do so.

  Business Response

  Date: 04/08/2025

  On November 4, 2024, customer signed an upgrade (contract attached) to increase her seat count. Since our acquisition by Inside Real Estate, our contracts have been updated. The contract signed separates the new term and renewal policies and has the subscriber initial separately in additional to signing the contract as a whole. Since the acquisition, the innovative focus has shifted to our BoldTrail products, however, we still service and support over 1,000 BoomTown customers on the legacy system. The "lack of updates" has, in zero way, any connection to the outage that happened in April 2024. The incident was caused by a malicious 3rd party attack and all customers were given a full month's worth of credit over the span of the next 3 months. Since the incident was caused by the malicious third party, there was no breach of contract. Since the customer contacted us in February to attempt to cancel, we do not see a reason to honor a cancellation that would end the term early because the customer clearly signed twice that they had read and understood the contract and terms and that the company has not breached the contract.

  Customer Answer

  Date: 04/12/2025

  
  
  Complaint: ********
  
  
  
  I am rejecting this response based on several serious concerns with the way my account and business have been handled since Boomtown was acquired by Inside Real Estate.
  When I moved my domain to another company due to Boomtown/Inside Real Estate no longer advancing or updating their platform, I experienced a delay of approximately 10 days during which some of our essential data was withheld. This delay may have resulted in a loss of income and significantly disrupted our business operations.

  
  Additionally, I was informed that I would need to remain under contract for two years in order to point a different domain to the Boomtown product—effectively locking me out of being able to use the platform I am paying for. This restriction seems unreasonable and unproductive, especially when the product itself is no longer being actively supported or improved. It is clear that the focus has shifted entirely to a new platform, leaving legacy users with outdated and limited functionality.

  
  Furthermore, I find it unfair and unprofessional to be required to sign a full additional year’s contract simply to add a new agent to my team. This requirement placed undue pressure on me to sign, as failure to do so would have materially impeded her ability to be listed on the website, thereby significantly obstructing the successful launch of her business. From 2016 until the acquisition, Boomtown operated fairly by allowing users to add or remove agents as needed, adjusting pricing accordingly without requiring new contracts.

  
  Since Inside Real Estate took over, it feels as though Boomtown has been intentionally sidelined, with customer experience and functionality taking a back seat. This is not the service I signed up for, nor is it the one I previously referred other agents to in good faith.

  
  I would appreciate a reconsideration of these policies and a good-faith effort to resolve the limitations currently being placed on long-time users like myself.

  
  
  Sincerely,
  
  
  
  ******* *****

  Business Response

  Date: 04/15/2025

  We appreciate the longstanding relationship we've had and are sorry to hear of her disappointment following the transition of BoomTown to Inside Real Estate. While we strive to make every customer’s experience seamless, we’d like to provide clarification regarding the points raised.

  Domain Transfer and Lead Export Timing

  We understand the importance of a smooth domain transition, this is why all BoomTown customers own their own domains. Upon review, our records indicate that we did receive a request to export, and all data export requests were responded to promptly—typically within one business day. We were notified approximately a week later that some lead data may have been missing from the original export. Once our Support Team was notified of the issue, the issue was rectified and the corrected data was resent the same day. At no point was data intentionally withheld, and we worked diligently to address the concern as soon as we were made aware.

  Contract Terms and Domain Repointing
  

  This customer's agreements are on a 12-month contract term. We are unable to find any contract or documentation indicating a two-year commitment. It's possible there was confusion during communication, and we regret any misunderstanding. Additionally, BoomTown customers own their own domains, and we do not restrict the ability to repoint a domain; however, continued access to the BoomTown platform does require an active contract.

  Adding Agents and Contract Structure

  Our pricing model is structured around agent count, with package tiers at 2, 5, 10, 25+ users. When a customer grows beyond their current tier, a new agreement reflecting the updated pricing is required. This model has long been in place and ensures pricing remains transparent and predictable for teams of varying sizes. We understand this may feel like a significant change for those accustomed to legacy structures, but it allows us to maintain consistency across all customers and product tiers.

  We always strive to act in good faith, and while we are unable to honor a mid-contract cancellation, we’re happy to continue offering support to ensure the customer is getting value from their current plan. Should there be any specific concerns or features they feel are lacking, we welcome the opportunity to discuss them directly with our team.

• Initial Complaint

  Date:02/18/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The company has arbitrarily charged my credit card several times without any authorization. I did sign a one year contract for certain services. The company has chose to charge me above and beyond the agreed to amounts. They do not provide access to the invoices without contacting them.

  Business Response

  Date: 03/13/2025

  The customer's billing for her platform began in June 2024. Her advertising budget did not begin until October 2024. Advertising budgets and discussed and confirmed during the onboarding process. The customer had a sales promotion that equaled a $250 credit toward her advertising for 6 months. Because of the delay in beginning the advertising, our team ran budget double of what we should have to make up for the 4 months where the customer's ads were not running (but the customer was only charged half that. I've attached a thorough billing breakdown which was provided to the customer to explain. 

  Customer Answer

  Date: 03/13/2025

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because:  I was offered $250 match to my $250 for six months starting in June 2024.  They did not launch the site until October for some reason then decided to start billing me $500.  I did not ask for any increases.  I didn't ask to increase my spend of $250 per month.  I see they did a bait and switch on me.  Originally, they offered a $250 match to my $250 spend per month.  Then they did not launch the site and called me in October to let me know.  They asked me if I would like a credit or an additional match for three months.  I had already planned on spending the $250 per month so I said go ahead and match.  They never explained to me that that additional match would cost me an additional $250 per month.  I am done with this company when the contract expires in June.  The leads are not buying and it was a total waste of my time and money.
  
  
  
  Sincerely,
  
  
  
  ***** *******

  Business Response

  Date: 03/24/2025

  This customer had a delay in their ads launching along with a sales promotion attached to their contract. Attached is the billing breakdown of the charges to the customer.

• Initial Complaint

  Date:05/03/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am filing a complaint against Boomtown ROI, LLC due to unauthorized charges made to my credit card despite multiple clear and documented cancellation notices. I notified Boomtown of my intent to terminate our service agreement due to their failure to uphold agreed-upon services, including significant service disruptions, loss of data and security breaches that critically impacted my business operations. Despite this, Boomtown has charged my credit card. The initial cancellation notice was sent on 4/20/24, with subsequent reminders on Apr 22, 26, 27 + May 1st & 2nd, all of which were acknowledged yet ignored regarding cessation of services and billing. I have also requested written confirmation of account closure, which has not been provided. These charges are unwarranted and unauthorized as my cancellation was made in strict accordance with the terms of our agreement, which outlines conditions under which such a cancellation is justified due to service failures on their part. My attempts to resolve this issue directly with Boomtown have been unsuccessful, including their refusal to escalate the matter to a supervisor, leaving me with no choice but to seek intervention from the BBB to facilitate a resolution, ensuring a full refund of the unauthorized charges and formal termination of my services with them.

  Business Response

  Date: 05/10/2024

  Mrs ****** reached out to cancel the contract for her BoomTown platform following a recent system outage.  As communicated to Mrs ****** this outage was the result of a security incident.  Per the terms and conditions signed by Mrs ****** (contract attached) these circumstances do not constitute grounds for cancellation and Mrs ****** is bound by this agreement to completing her term.

  It should be noted that Mrs ****** was extended a credit for one month of licensing for her BoomTown platform, split in three installments, the first of which was applied to her May invoice for the amount of  $458.34.  Mrs ****** will be receiving 2 more credits of this amount for a total credit of $1375.

  In auditing our billing records following this complaint we did discover that Mrs ****** was accidentally receiving two instances of the $100 training incentive for the past 10 months, for a total of an extra $1000 which should not have been applied to her account.  We have fixed this error going forward and will not bill Mrs ****** for the credited amounts she received as a result of our mistake.

  Customer Answer

  Date: 05/14/2024

  Complaint: ********
  
  
  
  I am rejecting this response because:

  Despite the service credits offered, significant unresolved issues substantiate my request to terminate the contract.
  
  Service Failures and Contractual Breach:
  Boomtown acknowledged that a security incident caused a service outage, which severely disrupted my business during a peak time in the real estate industry, when market activity and client interest are highest. This disruption, along with their lack of a business continuity plan and redundancy measures, resulted in the loss of vital lead captures over a 7-day period, which I had invested in through pay-per-click advertising. These leads and the associated expenses are irrecoverable due to Boomtown’s failures.
  
  Inadequate Response and Client Impact:
  During the outage, Boomtown chose to communicate via Facebook rather than direct notifications to clients, demonstrating a disregard for professional communication. Compounding the failures, when services were gradually restored in phases, the CRM system malfunctioned, sending my clients inappropriate e-alerts with properties outside their specified interests and budgets. Not all data has been fully restored to date, further damaging my operations, professional reputation, and client relationships.
  
  Misleading Communication and Security Concerns:
  Initially, Boomtown misleadingly blamed the outage on an upstream data provider, only later admitting that our systems and data were compromised by a cyber-attack. This dishonesty, coupled with weeks of service downtime, has severely damaged my trust in their commitment to transparency and security. Additionally, the security breach led to unauthorized charges on my company card, impacting my financial security and trust in Boomtown’s ability to safeguard client information.
  
  Credit and Billing Anomalies:
  Boomtown mentions a credit of $1375 split into three payments. This “credit” does not compensate for the extensive losses incurred due to service disruptions. The claim regarding the $1000 error in training incentives, discovered only after my complaint, appears suspicious and coincidental. I have paid all invoices in good faith, based on the billing information provided by Boomtown. Raising this issue now seems to be an attempt to deflect from the primary issues and does not address the ongoing operational and financial impacts of their service failures.
  
  Inadequate Remediation and Response:
  Boomtown's stance that the outage and subsequent issues do not constitute grounds for contract termination is unacceptable. The cumulative failures, including significant security breaches and the company's inability to provide a stable and secure service, justify my decision to terminate the services.
  
  Cancellation Rights Under Extenuating Circumstances:
  Given the severity and repeated nature of these issues, including significant security breaches and the company's failure to provide reliable service, I assert my right to cancel the contract despite the original term agreement. The cumulative failures justify a termination of services, and continued billing practices post-cancellation are inappropriate and unacceptable.
  
  I trust that the BBB will recognize the reasons for my dissatisfaction and the justification for my decision to terminate services with Boomtown. I seek your support in resolving this matter by affirming the cancellation of my contract with Boomtown, addressing the unauthorized charges, and mismanagement that have significantly affected my business.
  
  Thank you for your attention to this critical matter. I eagerly anticipate a resolution that rectifies the extensive damages caused by Boomtown/Inside Real Estate’s service failures.
  
  Best regards,
  
  ******* ******
  Turnkey NY
  ************
  
  

  Business Response

  Date: 05/14/2024

  We previously provided the contract signed by Mrs ****** which includes the terms and conditions.  Loss of access to the BoomTown platform due to a security incident does not constitute a breach of contract.  It should also be noted that BoomTown's historic uptime is 99.99% which is best in class in this industry. 

• Initial Complaint

  Date:01/02/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was sent on deployment with very little notice. I had no internet access for the month of November and part of December. I notified boomtown that this was occurring and requested that the second license that I was paying for be activated. They indeed did activate the license, however the billing department was sending the bill to the wrong name and wrong email address. I contacted boomtown from the same email address I always use. The billing department insists on using the email address that is attached with my brokerage even though I am paying for the service independently. At some point they shut down the website that I am paying them for due to non payment. The non payment I am unaware because I am deployed and they are emailing the wrong address. On December 21st I pay all the invoices in full as I am finally made aware there is a problem and I ask to have my website reinstated. It does not happen. I contacted them again on December 29th as I still do not have access to my CRM/website. I would like to be credited all of December payment 853 and allowed access to my CRM in order to download the information that I paid for. Furthermore out of all the leads this service has found me 12 of them appear to be real. I wanted December refunded, and November credited back to my card as the service I was paying for was not provided. I also want access or a digital copy of the CRM.

  Business Response

  Date: 01/04/2024

  Our Services Team has been in active conversations with Mrs. ******* over the past two weeks and has offered a credit to Mrs. *******.  We are currently waiting to hear back from Mrs. *******.  

• Initial Complaint

  Date:08/25/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  BoomTown is a deceptive and terribly run business. I wasted so many hours and so much money on their fake lead generation. I disputed my $1215 payments made to Boomtown with ******** ******* and ******** ******* gave me a credit for the $1215, but they charged BoomTown back, and instead of BoomTown working with ******** *******, they took my Chargeback and are sending my colleague an Invoice for $1215 since she is the contractor holder. ******** ******* stated that BoomTown CAN NOT legally take my chargeback and invoice another person for it.
  Please have BoomTown stop invoicing my colleague, ******* ******, for the $1215 as soon as possible.

  Business Response

  Date: 08/30/2023

  Mr. ****** signed a binding contract with BoomTown that required a minimum term of twelve months. While BoomTown offers a service to bill financial contributors directly, the signed agreement between Mr ****** and BoomTown explicitly outlines that it is the contract signer’s responsibility to pay all fees in the event of a financial contributor failing on their payment.  As outlined in section G of terms and conditions of the contract,  “PAYMENT OF FEES, CHARGES AND EXPENSES” with conditions of “OTHER THIRD PARTY PAYMENTS” under G4. 

  There is an outstanding balance of $1217 on Mr ******'s account due as a result of a failed payment by one of Mr ******’s financial contributors.  Per the terms of this contract it is Mr ******’s responsibility to settle this balance. 
  It should be noted that BoomTown waived the additional 5 months of licensing (for a total of $3750) owed by Mr ****** as a result of him canceling his contract before completing the agreement’s required twelve months term.  
  

  
  

• Initial Complaint

  Date:08/02/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We are three of the individuals who joined for this lead generation company called Boomtown. We exchanged emails and and they knew from the beginning all three of us were going to in this together. They promised us specific count of leads however they did not deliver the count as they promised. We have email records how many leads we have been promised and how many we received per month. We sent multiple emails about that but received no response regards to that issue. Leads quality were so bad. We have been told from the beginning we need to give at least 3 months for ****** to recognize us as trusted user. Leads will get better. After 3 months we still had nothing and we started to complain. They started to saying well we need to wait 6 months , a few weeks later we needed to wait 12 month in order to see results. So these monthly payments are over 1k, who would invest in to something over 1k per month expect nothing in one year? One of my Bussiness partner got very upset and she disputed her charges. Other partner is also leaving. They allowed us to terminate the contract without a penalty but they are putting me accountable for paying the other partner's dispute. I have a good payment record and it is not fair to me. From the beginning they knew we were 3 partners and they said only 1 person can sign the contract, and I ended up signing. The company said even we are partners only one individual can sign. They should deal with the other partner's bank not with me since they are the ones not allowing more than one individual to sign. Just because the other party is not on the contract, good payment record is the one who is getting hurt here. They are making me hold accountable and I do not want to pay that. I paid my share already and will still pay for this last month. I feel like I am the scape goat here. They should be responsible and dealing with the other partner's bank directly, not me. Thank You!

  Business Response

  Date: 08/18/2023

  Mr. ****** signed a binding contract with BoomTown that required a minimum term of twelve months. While BoomTown offers a service to bill financial contributors directly, the signed agreement between Mr. ****** and BoomTown explicitly outlines that it is the contract signer’s responsibility to pay all fees in the event of a financial contributor failing on their payment.  See terms and conditions of the contract, section G “PAYMENT OF FEES, CHARGES AND EXPENSES” with conditions of “OTHER THIRD PARTY PAYMENTS” under G4.  There is currently an outstanding balance of $1217 due as a result of a failed payment by one of Mr ******’s financial contributors.  Per the terms of this contract it is Mr ******’s responsibility to settle this balance.

  It should be noted that BoomTown waived the additional 5 months of licensing (for a total of $3750) owed by Mr. ****** as a result of him canceling his contract before completing the agreement’s required twelve months term.

• Initial Complaint

  Date:10/11/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I started working with the company 6 months ago in order to add to my real estate business. The agreement was to pay right around 850 dollars or so a month. There were a lot of hidden charges I was made aware of after I signed the 6 month contract. I was told verbally that I would get around 20 leads per months (120 for 6 months) but when I asked them to put that in writing they danced around my request. For the 6 months they produce a little over 40 leads for the price I paid. I requested a strategy session ending in I need to pay more money to get clients and it normally takes 12 months until you see any return. I stress if it's a play per click that sound not matter in this situation. This company scam me for 7-8 grand. I have receipts and dialogue if you want/ need more information. I will continue to write a review on every platform until I am heard.
  

  Business Response

  Date: 11/02/2022

  Business Response /* (1000, 5, 2022/10/14) */
  Mr. **** signed a binding contract with BoomTown that required a minimum term of six months. In the contract fees associated with the platform, including monthly licensing fee, minimum monthly advertising budget for lead generation, as well as incentives are clearly outlined. Mr ****'s contract details a minimum monthly advertising budget of $250, a contribution from BoomTown of $125 per month for 6 months for advertising as well as a $100 monthly training incentive in the form of a $100 monthly discount on the licensing fee, provided training requirements are met.
  
  On April 6th 2022, upon signing his contract Mr **** met with his Onboarding Specialist. Fees listed on the order form as well as incentives were covered in this kick off call. Mr ****, however, expressed concerns and asked to end this call early and be connected to his Sales Representative. This call also occurred on April 6th 2022, where fees and incentives were explained one more time by his Sales Representative.
  
  Immediately upon starting the onboarding process Mr **** expressed his possible future intention to cancel his contract after 6 months (minimal required term), stating that he had prior poor experiences with other companies. Mr ****'s contract is currently set to be canceled on October 26th 2022. As of October 14th 2022, Mr **** has an unpaid balance for his September invoice, which was due on October 3rd 2022, of $992.90. Mr **** stated that he is moving his last payment to the 28th of this month (October 2022) when our Billing team attempted to collect on the outstanding amount for his September 2022 invoice which was due on October 3rd 2022. BoomTown will continue to work with Mr. **** to reach a mutually acceptable termination of his agreement and outstanding fees.
  
  
  Consumer Response /* (3000, 8, 2022/10/15) */
  (The consumer indicated he/she DID NOT accept the response from the business.)
  Thank you! I would be happy to explain why I believe this company should not be used by real estate professionals of the like. When I signed up, I complained about the additional fees that I was not completely aware of. Once, signing the document I was given a full breakdown of the cost of the product. Also to get you to sign it, they use language like maybe you should come back in a few months to try it if it's out of your price point.
  I also read the company policy of "if you don't cancel a month before you want to terminate you will be charged for an additional month of the service." So just like any trial I did not want to be stuck with a cost of a non-performing access. I never really heard of this company before so this would have given me time to test out the product and its enough time to make a fairly accurate judgement to if I would like to continue this service. Now lets address the statement to which they stated that I have been having companies poor service in the past. Quite frankly I had a better experience with Zillow which I should have stayed with instead on using company. Just the smaller less known company like this company that would use their marketing to convince brokers that they are worth a trail period which is not the case. My invoices was not $992.90 a month some how when you got involved its lower this month for some reason. My invoices were 1,200 a month. This company will promise you (REAL ESTATE BROKERS) if this get posted publicly. THIS COMPANY WILL PROMISE YOU 20 LEADS or close to 20 leads per month. That's the only reason I signed up in the first place. THE TOTAL LEADS I HAVE GOTTEN IN SIX MONTHS NOW. SIX MONTHS WILL BE IN OCTOBER 26th (this is written OCT 15). I HAVE BEEN GIVEN A TOTAL OF 47 LEADS DURING THAT TIME. THAT'S A TOTAL OF 7 LEADS PER MONTH!! 7 LEADS FOR 1,200 DOLLARS. THEY GOING TO NOW STATE THAT I TURNED MY MARKETING OFF BEFORE IT COULD WORK. I TURNED IT OFF THIS WEEK AFTER POOR PERFORMANCE. Now they have strategy session available where you can book time with you Boomtown rep. You know what the problem is! If you put more money or throw more money into your marketing then maybe we can get more people to come to your site. ARE YOU SERIOUS!!
  
  I choose this company because I read the reviews of the company. Most of testimonies written on BOOMTOWN website which were positive. This is my account and you will not push my review to the bottom of the page.